Vanity Van Lines

Josh was who i talked to. Quoted me $2900, which i had mention for 800 cu ft and he agreed. 2 day before the move, QA called to confirm what i have which he quoted $6701 for 941 cu ft because josh didn’t put me as 800 cu ft, but 567 which later i called josh about, but he denied ever have that conversation. QA finally drop the price down to $4860s for 767 cu ft of items which i measure and gave him the numbers and between the conversation i was threaten by them that they would cancel my move if i don't sign which they had my $1000 deposit which they claimed non-refundable. I was told they can drop the price further if my stuff decrease between now and moving date (2days after). I threw away my 3 seater sofa. Sold my 7 piece room set which “includes king size bed frame, head board, 2 night stand dresser, 1 tall dresser, 1 large wide dresser with mirror, and 1 bed bench” and measure the night before the move and knock my stuff down to 600 cu ft. On the moving day. The mover came in, i told them i took a-lot of large size item off for a price change. They say they won’t change the price, but instead they quoted me $7200 for the move. They refuse to count or measure my item. I tried calling vanity van line, but they wont pick up, until i finally sign with the mover then vanity van line finally pick up. The $7200 they charged ($600 which was the packing material which was prepaid, but apparently they charge differently and added the extra $600). They also changed the contract of 15 step stairs to 7 step stairs. Yes for every 7 step $75 extra. Vanity van line assure me that they are going to make the mover do the item measurement once they get to the storage instead of measurement by how they load the truck. A few days later i called vanity van line about this situation. They didn’t know what i was talking about and there was no note mentioning of this situation until i explain it to them. So they didn’t do anything after they assure me of what they going to do. They told me to email them of my complaint. I emailed them my complaint and called them several time. Each time in the call they kept saying they are working on it but no result after a week. And my email, they denied my claims and never mention they are going to make the mover measure my stuff. They did nothing at all until i file complaints with the BBB. After i file with the BBB and i called them, they were rude, saying we are not going to talk to you since you file with BBB and there nothing to talk about.

The result for this company is i was baited $2900, put in a non-refundable deposits of $1000. Threaten by QA between my move of cancelling my move with my non-refundable deposit of $1000 for the price of 4800 and have to add another $1200 in deposit of non-refundable deposit. Total $2200 deposit. On final pick up day, they change the price again to $7200. If i don't go with it, i would lose that $2200 deposit. My stuff not being moved and loses $2200.

They put you in a situation where either you accept their price term or not being able to move and loses $2200.

A completely bait and switch scam. Please watch out for this company.

Move size: 1 Bedroom Home Service cost: $7200

I requested a quote after a quick search online for long distance movers. I spoke to their representative, who was very kind, had a great attitude and made me feel comfortable. They were the most reasonably priced company around. All the way from my rep to the Quality Assurance Manager Kristopher Jacobs, I was so happy with their service. The movers showed up on time, were well prepared and packed everything up perfectly within a reasonable time frame. There was no damage to any of my belongings and the movers put my furniture together quickly. Highly recommend this company!

Move size: 3 Bedroom Home Service cost: $5000

I literally had the WORST experience with Vanity Van Lines, Joshua Joseph, and Brooklyn Movers. The guys showed up to my apartment with a TERRIBLE attitude. The tried to make me pay $1100 over what I was originally quoted, padding numbers. They tried to make me sign a revised contract without all of the correct numbers. The driver basically didn't even want to be there. Two men showed up without masks on. Joshua Joseph had the worst customer service for someone who supposedly "owns" the company. The guys left without even coming up with a solution, basically blaming me and calling the police saying that they felt threatened... 3 guys vs a 5'3 female?? I told Joshua to either refund my deposit or send someone else and he refused to do either stating that he was obligated to provide a refund. He told me repeatedly that he didn't care that I was upset. He told me that he doesn't have my money and that the movers had it ... they told me that they were never paid. He also contradicted EVERYTHING that was supposed to be included in my contract, even after I read the contract word-for-word.

They may provide a low estimate, but they scam as well. Beware. Most likely, all of the "great reviews" were written by Joshua Joseph himself. Impossible for the last couple of comments to have the same review. There's so much more that could be stated in this review, but I think it's pretty much understood.

Move size: 1 Bedroom Home Service cost: $3600

The Vanity van lines have some great guys. They are very quick and patient simultaneously. They came and got ready to work on time with supporting tools. The guys made me feel at ease. They were not like other movers who never uttered a single word. The proved their experience and didn’t waste time on move day. Actually I am very happy taking their service. I hired them for the move only and the packing was supposed to be done by me. But there were still some items those should be packed with blanket and the Vanity van lines crews helped me a lot in this regard. It seemed they were more than happy to help us. It’s not like that they were only happy to work rather they did the move without any incident. I am very eager to hire them for any further move.

Move size: 4 Bedroom Home Service cost: $6300

First off I want to start by saying just how much I love these guys!! I shopped around for over a month before deciding to go with Vanity Vanlines. They gave me by far the best quote out of about 22 other companies. Their customer service is on point! The guys who came to move my stuff were compete gentlemen! They all wore masks and gloves. I have a very unorthodox business which required me to have to move allot of strange equipment. These guys just packed and moved everything without asking me a single question or passing any judgment, which was really nice. They acted like true professionals. All of my stuff arrived at my new house on time and in the same condition that it was packed up in. I've had to move many times in my life and this was by far the easiest one.

Move size: 2 Bedroom Home Service cost: $4500