Centurion Movers LLC

I've moved many, many times, mostly across states, and Centurion was the worst moving company I've ever hired. At first, they seemed very professional. But my first clue should have been that the quote was too high - they were charging me for two trucks, which was ridiculous. I was moving from a two-bedroom apartment to a two-bedroom apartment. One truck would have been sufficient and always had been with other movers in the past. The day of the move was a horrible experience. The crew that was hired to pack and move me was 6 hours late (they were supposed to be at my apartment at 8:00 a.m. and they got there at 2:00 p.m.). They literally threw my apartment into boxes in the most haphazard and horrific way. They didn't come with wardrobe boxes so they took my clothes off the hangers and just threw them into boxes on the floor. I was in shock. My artwork was damaged, lamps were broken, furniture was nicked and scratched, shelves were cracked, even my box spring was ripped. They got to my new apartment as the loading docks were closing, so they had no time to unload. The owner, Radu, said that they would keep my things overnight in a secure location and unload the next day. So I slept on the floor of my new apartment. I called the next day to find out when they would be coming, and I was told that they couldn't come that day because they had another job. Again I was in shock that they could leave me in a new apartment with none of my belongings. So again I slept on the floor of my apartment. In the end, I waited 2 days for them to finally deliver my belongings to my new apartment. I had to take additional time off from work, and when I went back to do a final walk-through of my old apartment, they had left all the drawers in my kitchen full silverware, appliances, and other kitchen items. They never emptied the kitchen drawers! The final bill was higher than the quote because of the "extra time," which of course I argued since the extra time had been caused by their initial lateness and overall incompetence. In the end, the joke was on me. I became very sick after my move so it took me months to unpack. As I started to go through my dresser and armoire, I discovered that my mother's jewelry box, which had been wrapped and hidden in the back of my armoire, was gone. I was devastated. She had passed away before my move, and there were many valuable and sentimental items from both her and my grandmother in that box. Then I went looking for my own jewelry box, which had been wrapped and hidden in my dresser. The box was still there, but when I opened it, I was mortified to find that it had been emptied. So I guess the "secure location" wasn't so secure after all, and the people who moved me had plenty of opportunity to go through my things and help themselves. What makes this painful is that I was very kind to the movers and gave them furniture and a vacuum and other things that I had intended to give to Goodwill but wound up giving to the movers because they said they could use them. So they did not leave with an empty truck. They left with a truck full of items for their families... and yet they stole from me. I just don't understand it. I was good to them, I bought them lunch everyday, I tipped them well each night. I don't know who was responsible for the theft, and I'm not necessarily blaming Centurion. I believe the theft to be the act of some bad players who were hired by Centurion, but I don't think Centurion meant for that to happen. Still, the move was a nightmare, which took too long, resulting in unequivocal loss to me. I try to forgive, but I cannot seem to forgot.

Move size: 2 Bedroom Home Service cost: $3000

I recently moved from one storage locker to another and used this company's services. The decision to move was based on cost savings and therefore it was only viable if the cost was low enough. This company provided me with a great quote and was hired based on that quote being reasonably accurate (reasonable meaning within 10 - 15% of the quote). The movers underestimated the truck size (not sure how this happened as I gave the unit size which should make estimation easy) and the movers spent about an hour trying to rearrange things to make them fit in the truck. It took another hour (with the workers stopping part way for a break) to go back and forth between units a second time to pick up the stuff that wouldn't fit. The mover charged me for the excess time which DOUBLED the quoted amount. The owner/manager was rude, unprofessional and insisted on charging me for the excess time. He then charged my credit card additional funds without my approval.

Move size: Partial Move Service cost: $700

I moved on (/5/2018
At first the movers were great, very nice and the work seemed to be done in a professional manner. However, they broke the glass table top of my coffee table. The mover told me he would take a picture and the company would have it replaced or pay for me to replace it.
I have no issue with the breakage. Things happen however it turned out they had taken no picture and left the broken glass in my apartment for me or someone else to remove. It was a 32 inch piece of glass and very thick, no way I could move it and they broke it, it was their responsibility to throw out the broken glass.
The company told me later on when I complained they don't throw out trash despite it being as a reasult of their actions.
When we got to the new house they didn't put items where I asked them to so a very heavy TV was just left in the kitchen that they were asked, and agreed to, to move it out to the garage.
They also had me put a glass tabletop in my xcar, because they were concerned about the fragility and despite my reminding them they needed to take it out they did not.
As for the tabletop the company emailed: "So if you can send us pictures of the glass and the table that would be a lot of help and our claims department will process everything and get back to you with a claims number."
How could I take pictures of the lass that was thrown out? They shoudl have been taken by the mover as promised.
In addition thery not only never sent me a claims number they promised to replace the top or give me money to do so then never did. They went from a number of emails with "we will replace it" asking me for the dimensions and other info, including a picture of the table itself. to we're not paying for it, our contract says we only pay 60 cents a pound if we break something. You cannot rely on our mover;s word that we would replace it then they have paid me absolutely nothing and fought with me thru numerous emails one of the last saying we' will give you the 60 cents a pound but they didn't even do that.
They made a new contract with me via the emails when they promised they would replace it or give me the money to do so. I accepted that but their word is meaningless. (and in addition they also ignored their own contract)
Terrible terrible experience. I would never hire them again nor would I ever recommend them to anyone.

Move size: 2 Bedroom Home Service cost: $387

Yesterday, my son and daughter-in-law recently completed a move from Philadelphia, PA to Pasadena CA. Our original contract was with Trinity Relocation Group. We were led to understand that Trinity personnel would complete the move themselves, so we were surprised when Trinity sub-contracted the move to Centurion Movers out of Willow Grove, PA.

On August 4, 2019, Centurion owner Radu and two helpers picked up our furniture and boxes from their Philadelphia address. Radu led us to expect delivery to the Pasadena CA address as soon as August 14. When the shipment failed to arrive on August 14, we began calling to find out when to expect delivery. Many calls were not answered, most not returned, and responses were vague when we spoke to someone. Their customer representative, Oana Popescu, finally told me that the shipment was still in Philadelphia, but would arrive by the end of the month. I said, you mean by the end of August? No, she said, by the end of September. Oh my.

When Centurion Movers quit returning our phone calls, on August 28, we contacted Trinity customer service. We wanted to know, when would this shipment leave Philadelphia? Trinity promised to contact Centurion, but Trinity reported that they received the same vague answers we had already been given.

Finally, on October 2, 60 calendar days after the stuff was picked up, and 35 working days after it was first promised, the shipment arrived in Pasadena.

For reasons unknown to us, Centurion Movers did not complete the move on time, nor did they keep us apprised of the status, even when we began to call them to request updates. We were disappointed with this performance and, for these reasons, cannot recommend this company for any long-distance move.

Move size: 1 Bedroom Home Service cost: $2573