La Rosa Del Monte Moving Company

My mother that lives in Niagara falls New York has been planning to move back to Puerto Rico since April 2025. When the date came August 30, they were no where to be found or to be contacted. They postponed for a Sunday pick up, then for Thursday. My mother of 73 yrs of age caring for my brother with health problems are now left with a house full of furniture and lease extension. Loosing money on hotel reservation's ,having to change plane tickets and trying to find a reliable moving company. 5 months of planning and thanks to the unreliable moving company that is La rosa del monte, all of the planning had to be rearranged in a day or two. Shame on you LaRosa del monte, my mom believed in your name and company and you promised a service but wouldn’t show up for it.

Move size: 2 Bedroom Home Service cost: $5000

I recently moved to Texas from Florida and decided to used again Rosa del Monte, I have been a customer since 2010. Unfortunately this time I have to do a claim because my TV Center was damage. They took a little bit longer, the salesman told me in Miami you will have it in TX in one month and it took a little bit longer but it was fine. The team who delivered the merchandise were very nice guys and professional!! Kudos to them. My complaint right now is that if you use this company get ready to wait a little bit longer when it goes to claims, you will definitely will get the all around and they will leave you up in the air.. Like I said my TV center was damage, I had to put in the trash, it was completely destroyed. I made the claim to the Orlando office and they sent a letter advising me that they have 45 Business day from the letter notice to process the claim (the letter is dated March 26). I called today May 7, 2015 and they told me that they haven't received any notificiation from the other office, which  I don't know which office they are talking about and that I have to wait. I mentioned what about the 45 business days, they told me that it  take longer than that. Come on, I have been reccomending this company for so long and now I feel very dissapointed because I have to wait when it was not my fault that the piece of furniture was packed not properly and now I don't have it and on top of that I have to wait? Then the letter is wrong, it takes longer than 45 days. That's wrong. When a customer use you guys is because we trust you, because you offer good service you should be  a little bit faster with the claims to keep happy customers.

Service cost: $1000

This is a company with very dishonest employees. I was promised a one-week delivery and they kept lying to me that my stuff was in route when in fact it had not even left Chicago. Some of the furniture and equipment were damaged and even though I had enough insurance they denied my claim. Apparently, in order for the insurance to pay, their movers would have to unpack everything on site. This is not always possible especially when there are more than 100 pieces involved and you don't know where everything is going to go. But even so, they intentionally failed to warn me when I was negotiating the contract both about delivery time and insurance requirements. I would never use or recommend this company again.

Service cost: $7000

They destroyed my vehicle, I spent a lot of money fallowing there requirements that included power wash my vehicle including the engine and empty my vehicle. They put my rear seats down on my van and decided to put dirty heavy equipment in my trunk which by the way is against the rules and without my consent. They scratched my vehicle inside panels and left dirt all over. I spoke to Ricardo from Worcester office and he was very rude and just told me I couldn’t proof it was them or that anything was in my vehicle even when their employee told me he removed things from inside my vehicle that were not supposed to be there and my vehicle was dirty and destroyed inside. Ricardo was very rude and unprofessional I will never ship anything with this company ever again. I used them a few times and never had issues spent thousands of dollars shipping things as I moved back and forth a few times. I can’t understand how they have all this requirements for you to ship your car but they can do as they please with other peoples property and act like it’s ok.

Service cost: $1725

This is the WORST company ever!! They destroyed my furniture, appliances and personal property! I have 3 different moves with them, the first two I paid $9,000 and it was 85% DAMAGED!!  I have been fighting for them for months to get reimbursed the insurance I paid!!  Then I had to hire them for an additional move and though it's not here until tomorrow, I already have experience the first problem, OVERCHARGING ME!!  I will be taking pics and video but DO NOT USE THEM!! Their customer service here in Puerto Rico is even WORSE!!  I have to many pictures to post but have tried to attach a pdf of a set of pictures!

Service cost: $10000

The first time I used LSD was back in march 2011 and overall the service was good and on time. Until I got to PR. The scheme used by the delivery "Agents" to steal while delivering was perverse but this time I will specifically talk about a quote I got today from a rep in PR. I asked for specifics and he was rude and chauvinistic.  When asked to give me the price for the sofa set he gave me the grand total 850.00 including an unknown amount for the insurance (basic) and it was up to me to figure out the price for the sofa. He literally said to me. I 'll wait while you calculate. I called back to complain but never got a manager on the line. The receptionist laughs many times at me due to my persistence in only talking to a manager. It's funny how the recording on the line says: "Let us know how we can better serve you". How about teaching your staff some customer service and honesty.

Service cost: $850

This is an upset.  I moved from Miami to NY.  The ones in Maimi were great.  They were careful and very very kind.  When the movers in NY arrive all they did was nothing but complain.  I regret giving them a tip.  I did so out of habit.  Items were broken that was packed by the guys in Miami and clearly marked fragile and glass.  Since the day after arrived I have been calling and leaving messages every single day to Carlos Figueroa .  I am told he is the manager and there is no one above him.  I ask to speak to someone else and all they do is transfer me to him repeatedly.  After three weeks he finally responds to a call, not a call back to my messages, and says claim is being preocessed.  I say it's a lie because I haven't even started a claim yet.  He then proceeds to keep on with excuses.  I figure I will take the loss but this review will ocst them more in lost business then I lost in my move.  If you want items broken and no importance given to your personal items than choose them.  Otherwise go to a company that cares about your stuff and does professional moving.  Rosa Del Monte is low class.

Service cost: $1300

I am having issues with LRDM since July. I moved from CT to P.R may 31st.. I was overcharged, lied too, things were left behind due to their lack of time and negligence. . I tried to stop the shipping and asked to moved into a storage of my choice. They lied said it went out right away but I did not receive a notice or call until 6 weeks later. My things are sitting in their warehouse in toa boa since July. As I could not afford the outrageous overcharges from first estimate(and so many things were left behind or taken off the new inventory)$2100 to $4990. The fee for storage is $489 a month(how does one pay off the actual bill and the storage fees)?? at once?? OVERCHARGED ME 3 times for items not shipped, taken off the inventory or left behind. Not allowing me time to pay off the balance by the 6 month mark(then they start actions). They give you the run around and lie about what they  say previously. I sent two complaints to the BBB. LRDM tried to say they negotiated a fare lower price. They offered November 30th then said call ahead if you need more Time. I said from the beginning I need till December 30th the legal 6 month term to hold belongings in storage. Now they offer a lower fee but it must be paid by December 14th)still not legal 6 month term). And if I don't they can action everything off! (even if I am short $50) and paid the full bill! ? I went to their office two days ago to make another payment the balance is now $2200.. THEY want me to sign a waiver if it is Not paid by December 14th I will g9ve them all my things to auction off.  EVEN IF I PAID THE FULL BILL OFF? This is manipulation! And I can prove all this information. I need a lawyer but no one will talk the case as it is not in their county/state.

Service cost: $4990

I moved to PR, Sent all my items thru Rosa Del Monte from Philadelphia to Puerto Rico. I have no Complaints of the Philadelphia Co. My complaint is with Puerto Rico Rosa Del monte. Our Refrigerator, 2 stone End Tables and A leather Office Chair, were damaged. My 2 Tables, arrived in Pieces. The Refrigerator arrived with alot of Dents. The Office Chair, has a side sliced. The Estimated Repair/Replace Value on these items is 1,250 dollars. Claims department asked us to send Receipts, Pictures and a letter concerning the Damaged items. We did that. What do Claims do..they decide to only reimburse me $250.00 for the Damaged items. I will not recommend them to no anyone. They are horrible. Stay away from this moving company. Never again. Puerto Rico Rosa del Monte can kiss my A$$.

Service cost: $3000

I paid for a $10000 insurance coverage to move a German all wood. Wall unit from PR to Ga and it took 90 days to deliver and I found out because I called the company. No one called me to advise me and they found the item in a warehouse in Orlando waiting to accumulate enough items to take to Georgia. When the item was delivered it was damaged and the movers documented such it took 8 months to deal with the company in order to get a payment to repair the  part that was damaged. They wanted an estimate that cost me $50 and when I sent the paperwork the company sent me a letter that they had approved $50 for repairs. The repair estimate was for $400. I had to send a whole report with additional pictures and sign a letter stating that I didn't accept their decision. After numerous calls and emails .. Letters I went through the Orlando Fl., Better Business Bureau and made an official complaint.  It took a while for the company to answer to the BBB AND I WAS ADVISED BY THE BBB THAT THIS COMPANY HAS A LOT OF COMPLAINTS . Finally they paid only $250. I will never use this company ever and I don't recommend it. Their customer service is graded F and the services lack professionalism. After bring a military wife and moving more than 20 times this was the worst experience. .

Service cost: $950

We hired these idiots to move us locally from yonkers n.y to throgsneck bronx. A simple move and the broke my 42inch smart tv I called them and the idiot incharge told me he was going to mail me a claims form and I never recieved anything I reported the company to the bbb and still nothing.
Im giving all that reads this an advise Do not hire this company this company La Rosa Del Monte is the worst.
I will never hire a latin company for any of my moving needs they are very incompident.
Bottom line La Rosa Del Monte SUCKS.

Service cost: $750

I'm thankful my things came unbroken and nothing stolen. I would never ever use this company again it was the most ridiculous BS I EVER had to deal with. Waited 5 weeks in an empty apartment while they told me it would take up to 2 weeks which I thought was pretty long in the first place. I had to call them over and over while they would put me on hold and never call back. Only one man was great and helped me out from the Miami location mr. Rodreges. Ext. 111 if anyone is having issues he is very nice and helps if you need him. Rest of them were horrible. They lied to me and they won't even compensate for any inconveniences. I really can't for the life of me understand how this company exists this long with such bad reviews. Good luck if you are using them I will never!!

Service cost: $1300

WORST COMPANY EVER !! Please Dont HIRE !! I recently hired these idiots I wasn't aware of how unprofessional & irresponsible they are . These people picked up my stuff on 2/26/2015 from nyc yo arrive at georgia && today si still the day I haven't received my things after they gave a 7-10 day wait time !! im so tired of calling these people & there's always a excuse of delay the costumer service sucks very rude & not helpful !! but first they were going to charge me 1640.00 , but the day they picked up my stuff & after they put it in the truck , they give me my receipts 1640.00 640.00 of adjustments !! I couldn't believe & I still haven't received nothing !! PLEASE save yourself a headace & DONT HIRE LA ROSA DEL MONTE !!

Service cost: $2315

Long story short.. The main reason I choose La Rosa del Monte as my moving company is because I thought they were a trustworthy company. Not true! They said they would take from 4-6 weeks, the most, to deliver my items (which I already thought was a long time). They came to pick up my moving on the 17/April/15, in Puerto Rico. Today is 26/May/15 and I still haven't received it in Maryland. I confirmed that it was going to be received by the 27/May, so today I call to check the status and they tell me that my stuff has already arrived in their warehouse in Philadelphia, but that they just have to do to many deliveries, so that I can just expect to get my moving after the 16/June/15! They just told me that they would take about four to six weeks, so that I could pick them. But that is just a selling trick from them.

Service cost: $2186

WARNING..CAUTION. My ordeal began in January 2015 when a $12,000 painting was shipped from Florida to California. Our contacts assured the artist and me that the painting would arrive safely in a timely manner. The painting was not only late in arriving, but was severely damaged in transit. The tear was most likely caused by a fork lift and was due to the fact that the artwork was not properly wrapped. The La Rosa Del Monte website says the company is skilled in unique aspects of handling fine art, specialized in packing and transporting, but because of the number of complaints it receives I do not believe this is true. The company confirmed that damage was done to the artwork and promised an insurance settlement. However, it has been over a year and no one has resolved the matter. High level employees do not return phone calls or email inquiries and I believe they behave in a very unethical manner. Many customers have written reviews to describe the horror stories that have occurred when they have used this company. However, this is not enough. Also contact the Federal Motor Safety Administration Overseas Interstate Transportation with your complaints. It would be good to write the Better Business Bureau. La Rosa Del Monte will only take action and settle complaints when they are forced to do so.

Service cost: $700

I have contacted many people, filled out several complaint forms such as BBB and Consumer affairs, and so on. To tell the truth, I ended up tired, frustrated and depressed.

This is a highly irresponsible, inconsiderate, cynical and unprofessional moving company. I can't believe this company is still operating with all the negative reviews posted by so many customers. I am going to try to make this ridiculously long story as short as I can. Due to their "too bad for you, but we can't be bothered" attitude, I had a nervous breakdown, heart palpitations, plus constant shakiness so bad I could hardly stand up and walk. I am a 63 yr old woman with various health conditions on disability.

They gave me 5 different pickup dates, and not by calling me. I had to continuously be on top of them, to the point that I asked for the driver's phone number in order to followup and make sure that they would pick up my belongings before the month of June.  

Well, I had to leave (travel arrangements had been made). So I left the keys of the apartment with a neighbor with the promise of La Rosa Del Monte that they would not pick up any later than the end of May. I had to pay an extra month rent- the driver jerked me around until June 19. I was the last person that they picked up for - and only because I was calling them every day.

Once they delivered, my mattress looked like it had been dragged through the highway, the drawer chest had a chunk missing - ETC. This lame excuse for a moving company deserves a class-action lawsuit - I mean it!

Service cost: $1900

I shipped my belongs from Bronx location to Orlando location.. I shipped 4 boxes and my 37 inch tv. my tv was double bubble wrapped, double wrapped in furniture pads and also a quilt in a tv box and when I opend it. IT WAS CRACKED AND IT LOOKED LIKE THEY SHOVED the tv in a spot where it didn't fit and plied it open.. When I called the bronx location at 1133 tiffany st, and spoke to supervisor he expressed no regret nor CONCERN for the carelessness of his employees. Not an apology.. Total disregard for his clients. I suggested his employees be reprimanded for such carelessness and he said thank you and hung up the phone.. PLEASE DO NOT EVER SHIP YOUR BELONGINGS WITH THIS COMPANY..

Service cost: $235

These guys did an incredibly great job! They did both my house and my car. They took great care of packing and unpacking. The car arrived without a scratch. The only complaint I have is the time it took to get here (Puerto Rico). They had already warned me that because of the holidays it would take at the most 30 days. The furniture arrived a month and two weeks and my car arrived a month and four weeks later! Now, my main problem is that every time I called either the Bronx office or the Toa Alta office I always got the same answer "it's in transit"! Now this is a very non answer in our day and age when you can track a package from the minute you send it to when it arrives. I expect (and hope) Mr Rodriguez (the owner of Rosa Del Monte) brings his company into the 21st century soon!

Service cost: $5000

I move from Massachusetts to Florida and I have to be honest the service from the people of MA was good but the problem was with the employees of Miami. They came with my moving and my apartment was on the 2nd floor but the entrance is from the 1st floor. When they ask the address my apartment has the #1. So when the start unpacking they saw that is on the second floor and they said that if we don't pay $50 they would not bring up our stuff, that they would leave it outside cause it's more money if they need to bring it to the 2nd floor. They started to argue and calling us liars because we said that the apartment was on the 1st floor. The apartment has #1 on the door so is not my fault that the landlord put that number and the apartment really is on the 2nd. The basically leave everything on the street and we call the company to complaint and they did nothing about it.

Service cost: $1000

My move was originally scheduled from Puerto Rico to Texas in November. I asked the agent if he could pick up by a specific time because I had a flight to catch, and he promised me that he could. The movers arrived 3 hours late. Apparently he said it was my fault because I hadn't called him that morning.

Then, my shipment arrived in Orlando, Fl in December. I thought I was lucky. I asked the agent to hold my shipment in Orlando until January because I had transferred schools and would need it delivered to Ft. Lauderdale. Apparently she heard hold it indefinitely and screen my calls because it wasn't until Jan 23rd that I was finally able to get her on the phone again.

Now my shipment is in Miami because it's easier for them to send it to another office than to deliver to a location that's in between the two places. The Miami office says it has received the shipment but cannot give me any information because it doesn't have the paperwork yet.

The postal service would have been a better option than this company.

Service cost: $1200

Moved all our furniture from P.R. to Florida. The TV arrived broken; the mattresses and furniture arrived DIRTY and WET. THEY TOOK 4 MONTHS TO DELIVER OUR FURNITURE!!. When they delivered, they just dropped-off all the furniture without giving any time to check an verify its condition, indicating they were in a hurry; If you would later find something damaged (even if only just a couples of days had passed since delivery) they would refuse your claim indicating you did not claim it at the time of delivery (this despite the law indicating you have 30 days to claim). Reported them to the BBB and they would not respond to them either. They don't care who calls them. We lost plenty of money. Do not use this company. You will be better off selling everything before moving and buying new things. You will end up saving a lot of money.

Service cost: $3500

My family & I moved from New York to Florida recently and I used La Rosa del Monte. I now see how they earned an A on the Better Business Bureau's website: www.BBB.org .
Very professional, from the 1st phone call to the delivery to my new home in Florida. We went with the most responsible company and most economic price. We compared prices vs. 5 other companies.
Everything arrived in the same conditions because of the great packing in my our New York. I recommend their services 100%.

Service cost: $2700