La Rosa Del Monte Moving Company

My mother that lives in Niagara falls New York has been planning to move back to Puerto Rico since April 2025. When the date came August 30, they were no where to be found or to be contacted. They postponed for a Sunday pick up, then for Thursday. My mother of 73 yrs of age caring for my brother with health problems are now left with a house full of furniture and lease extension. Loosing money on hotel reservation's ,having to change plane tickets and trying to find a reliable moving company. 5 months of planning and thanks to the unreliable moving company that is La rosa del monte, all of the planning had to be rearranged in a day or two. Shame on you LaRosa del monte, my mom believed in your name and company and you promised a service but wouldn’t show up for it.

Move size: 2 Bedroom Home Service cost: $5000

This is a company with very dishonest employees. I was promised a one-week delivery and they kept lying to me that my stuff was in route when in fact it had not even left Chicago. Some of the furniture and equipment were damaged and even though I had enough insurance they denied my claim. Apparently, in order for the insurance to pay, their movers would have to unpack everything on site. This is not always possible especially when there are more than 100 pieces involved and you don't know where everything is going to go. But even so, they intentionally failed to warn me when I was negotiating the contract both about delivery time and insurance requirements. I would never use or recommend this company again.

Service cost: $7000

They destroyed my vehicle, I spent a lot of money fallowing there requirements that included power wash my vehicle including the engine and empty my vehicle. They put my rear seats down on my van and decided to put dirty heavy equipment in my trunk which by the way is against the rules and without my consent. They scratched my vehicle inside panels and left dirt all over. I spoke to Ricardo from Worcester office and he was very rude and just told me I couldn’t proof it was them or that anything was in my vehicle even when their employee told me he removed things from inside my vehicle that were not supposed to be there and my vehicle was dirty and destroyed inside. Ricardo was very rude and unprofessional I will never ship anything with this company ever again. I used them a few times and never had issues spent thousands of dollars shipping things as I moved back and forth a few times. I can’t understand how they have all this requirements for you to ship your car but they can do as they please with other peoples property and act like it’s ok.

Service cost: $1725

I am having issues with LRDM since July. I moved from CT to P.R may 31st.. I was overcharged, lied too, things were left behind due to their lack of time and negligence. . I tried to stop the shipping and asked to moved into a storage of my choice. They lied said it went out right away but I did not receive a notice or call until 6 weeks later. My things are sitting in their warehouse in toa boa since July. As I could not afford the outrageous overcharges from first estimate(and so many things were left behind or taken off the new inventory)$2100 to $4990. The fee for storage is $489 a month(how does one pay off the actual bill and the storage fees)?? at once?? OVERCHARGED ME 3 times for items not shipped, taken off the inventory or left behind. Not allowing me time to pay off the balance by the 6 month mark(then they start actions). They give you the run around and lie about what they  say previously. I sent two complaints to the BBB. LRDM tried to say they negotiated a fare lower price. They offered November 30th then said call ahead if you need more Time. I said from the beginning I need till December 30th the legal 6 month term to hold belongings in storage. Now they offer a lower fee but it must be paid by December 14th)still not legal 6 month term). And if I don't they can action everything off! (even if I am short $50) and paid the full bill! ? I went to their office two days ago to make another payment the balance is now $2200.. THEY want me to sign a waiver if it is Not paid by December 14th I will g9ve them all my things to auction off.  EVEN IF I PAID THE FULL BILL OFF? This is manipulation! And I can prove all this information. I need a lawyer but no one will talk the case as it is not in their county/state.

Service cost: $4990

I move from Massachusetts to Florida and I have to be honest the service from the people of MA was good but the problem was with the employees of Miami. They came with my moving and my apartment was on the 2nd floor but the entrance is from the 1st floor. When they ask the address my apartment has the #1. So when the start unpacking they saw that is on the second floor and they said that if we don't pay $50 they would not bring up our stuff, that they would leave it outside cause it's more money if they need to bring it to the 2nd floor. They started to argue and calling us liars because we said that the apartment was on the 1st floor. The apartment has #1 on the door so is not my fault that the landlord put that number and the apartment really is on the 2nd. The basically leave everything on the street and we call the company to complaint and they did nothing about it.

Service cost: $1000

My move was originally scheduled from Puerto Rico to Texas in November. I asked the agent if he could pick up by a specific time because I had a flight to catch, and he promised me that he could. The movers arrived 3 hours late. Apparently he said it was my fault because I hadn't called him that morning.

Then, my shipment arrived in Orlando, Fl in December. I thought I was lucky. I asked the agent to hold my shipment in Orlando until January because I had transferred schools and would need it delivered to Ft. Lauderdale. Apparently she heard hold it indefinitely and screen my calls because it wasn't until Jan 23rd that I was finally able to get her on the phone again.

Now my shipment is in Miami because it's easier for them to send it to another office than to deliver to a location that's in between the two places. The Miami office says it has received the shipment but cannot give me any information because it doesn't have the paperwork yet.

The postal service would have been a better option than this company.

Service cost: $1200

Moved all our furniture from P.R. to Florida. The TV arrived broken; the mattresses and furniture arrived DIRTY and WET. THEY TOOK 4 MONTHS TO DELIVER OUR FURNITURE!!. When they delivered, they just dropped-off all the furniture without giving any time to check an verify its condition, indicating they were in a hurry; If you would later find something damaged (even if only just a couples of days had passed since delivery) they would refuse your claim indicating you did not claim it at the time of delivery (this despite the law indicating you have 30 days to claim). Reported them to the BBB and they would not respond to them either. They don't care who calls them. We lost plenty of money. Do not use this company. You will be better off selling everything before moving and buying new things. You will end up saving a lot of money.

Service cost: $3500

My family & I moved from New York to Florida recently and I used La Rosa del Monte. I now see how they earned an A on the Better Business Bureau's website: www.BBB.org .
Very professional, from the 1st phone call to the delivery to my new home in Florida. We went with the most responsible company and most economic price. We compared prices vs. 5 other companies.
Everything arrived in the same conditions because of the great packing in my our New York. I recommend their services 100%.

Service cost: $2700

Some of my furniture arrived damaged. But my biggest concern was my car it arrived all scratched up 950.00 was the estimate to repair my car had 1,000. Insurance with them when I made the claim they just want to offer me 130.00 because they claim that I only insured my car for one thousand and my car value was 19,000 so they can only give me 7% of what my car Ian worth now I told them that if they were crazy been having this battle for over 2 years and also they still to this day have not paid me for the damages to the furniture they offer 75.00 which will not cover it but I was more concern abt my car so now I'm moving back to PA from puerto rico and am going to see if I still can sue them in court for the money. Other then that there ok. Is just that when they do damage your stuff they won't pay. Even if u have insurance is hard to get them to pay.

Service cost: $3500