La Rosa Del Monte Moving Company

I moved to PR, Sent all my items thru Rosa Del Monte from Philadelphia to Puerto Rico. I have no Complaints of the Philadelphia Co. My complaint is with Puerto Rico Rosa Del monte. Our Refrigerator, 2 stone End Tables and A leather Office Chair, were damaged. My 2 Tables, arrived in Pieces. The Refrigerator arrived with alot of Dents. The Office Chair, has a side sliced. The Estimated Repair/Replace Value on these items is 1,250 dollars. Claims department asked us to send Receipts, Pictures and a letter concerning the Damaged items. We did that. What do Claims do..they decide to only reimburse me $250.00 for the Damaged items. I will not recommend them to no anyone. They are horrible. Stay away from this moving company. Never again. Puerto Rico Rosa del Monte can kiss my A$$.

Service cost: $3000

I decided to make my move using this company due to the many years they have been on the market.  After comparing quotes I found this company to be the highest and since I wanted a company that was experienced and reliable, I decided to ship with them.  I was told my shipment would get to Connecticut within 6 to 7 weeks. 16  weeks passed and I still haven't received my stuff. When I call their different offices, nobody can give me a straight answer.  I've been told that they don't know where my stuff is.  They have been very unprofessional.  I would never use this company again.

Service cost: $2200

My stuff got picked up august 1  from Puerto Rico to Dallas, TX.  To this day October 13, I'm still waiting for my stuff to get here.  I call every week and they tell me a different story.  I lost all credibility to this company.  My advise, pay extra with another company and get your stuff on time and safely.  They promise and don't deliver, their excuse is that is on the contract, they are not responsible for how long it takes or even if there's any damage.  Their excuse that is on the agreement (the sales man never mentioned any of this).  Oh and their intial quote was $1,750 and at the end end was $2,100I hope my stuff gets here eventually but I highly doubt it. .

Service cost: $2100

La Rosa Del Monte picked up my belongings on 9/10/14 and I have yet to receive them as of 10/15/14. They said I would get it between 3 to 4 weeks and that's not the case. Not only that they don't inform their clients of these extra hidden charges.

When they came to pick up my things they told me I had to pay an extra fee because some of my boxes were bigger than what's on paper. However they didn't explain that they charge not only for the amount of boxes you have but also the size.

I was upset but I said fine, I asked what was the extra amount and they told me $75. They said I can pay that amount when they deliver my stuff. I was fine with that until I called Orlando's location and they said my balance was $95. They charge a 5% fee if you have a balance and don't pay before they close out the account to deliver. When I spoke to them they said that information is on the back of the form. Why is it in back of the form? If it's an extra charge they are suppose to inform the clients about it
and it shouldn't be in the back of the form it should be on the front. If I would've known that I would've call or stopped by the office to pay off the balance. Never again with this company.

Service cost: $1335

I chose La Rosa del monte due to price.. Boy am I sorry! First, they shedule to pick up my things and they don't show up. I should have taken this as a signal.. They picked my stuff up 1 week later. They said the move would take 4-5weeks, I was willing to wait a little more.. It took three months and a half! Whenever I'd call, always a different lame excuse. When my stuff got here, television set was damaged during the move. I called and got all sorts of excuses and fine prints in contract.. If the monitor wasn't broken, it wasn't their fault!?!? Please take my advice.. Do NOT use this company! I would have had better results having my stuff parachuted from a plane..

Service cost: $1500

The move was from Bronx, Ny to Orlando, Fl. The company lacks english speaking representatives and because of this I was put on hold several, long, times. My things were already boxed up and packed in a storage. The representative told me on the phone the day before the pick up that they will call me after 9am to give the storage time to open. However, the driver called me at 8am the following morning and when I got to the storage place they were there waiting for me (this is a good thing). The representative in the Bronx told me 7-14days is what will take for my delivery. Instead, I was told 3-4 weeks by the representative in Orlando (I called them after the 14th day. The only complaint I have is that they did not have any tracking information to give to me just that the system showed that my things were already in transit. On the delivery day everything was fine, all boxes were there, and nothing broken. But I will never use this company again, I feel like I was pushng my luck and was nervous about my things for 4 weeks (my things arrived on the 4th week). It isn't worth going through all of that. Next time Ill move my own things.

Service cost: $1020

Company does not honor claims for missing or stolen boxes even when they have been insured - A box containing a 4ft Armoire with our valuable jewelry ended up missing. The company was not willing to replace it or even provide us with the insurance amount that we paid for. The company reponded by saying: valuables must be identified and their value stated in writing by Shipper before shipment; and if not done, are carried solely at risk of the shipper or any other party having an interest in the goods. With that comment said I believe they knew exactly what was in the box since it was noted on the manifest as it contained a "Jewerly Armoire". that is soely the main reason its missing, that they knew.   .

Service cost: $3500

Content for: LaRosaDelMonteSucks.com   I agree with Eduardo. STAY AWAY from this company. It is ran by a person out of New York by the name of Carlos Figueroa. He is, for lack of better terms, the worst person you can have running a moving company. He is a liar, a con, a thief and definitely hides behind the phone so that he doesn't have to deal with problems. My wife and I called La Rosa del Monte 4834 W Armitage Ave, Chicago, IL 60639 (773) 745-1331 out to make a move from Chicago to Orlando. Initially, we didn't hire their services because they said it was going to take 10 weeks to get our items to Orlando. We decided to rent a haul and make the move ourselves; we figured:  “at least we would be in control of our things.” Good thing we did, however, we were unable to get a big enough truck and had to leave some items behind. We called La Rosa del Monte to pick up the remanding items. We made it to Orlando before they were able to pick up our things from Chicago.   The day after they picked up our items, our situation changed and although we just made the move to Orlando, we had to head back to Chicago. We called Javier, our La Rosa Del Monte rep and explained to him that we needed the items held and that we would provide them an address in Chicago once we returned, but that we did NOT NEED our items sent to Orlando. He said that he was out of the office and that he would take care of it once we got it.  A month went by, and we were finally settled in our new home in the Chicagoland area. So, we called La Rosa del Monte to get our things back. HERE IS WHERE THE STORY GETS GOOD.   Apparently, Javier gets amnesia and does not recall anything and was going to check to see where our items were. After waiting, calling, and waiting, and calling; we found out that our things were supposedly in La Rosa del Monte at 10208 General Dr, Orlando, FL 32824 (407) 859-6262 and that Javier never stopped the move. We were irate and thought that it couldn't be possible, Javier denied the conversation and that the contract clearly stated that we hired them to move from Chicago to Orlando. The items picked up were HIGH dollar woodworking equipment and weightlifting machines along with expensive paintings and household furnishings. Now, they wanted $1,800 from us to pay the move to Orlando and another $1,800 for the move back to Chicago. We thought that they were trying to steal out items, so we called Orlando to ask where they were. We were not surprised when we called La Rosa del Monte at 10208 General Dr, Orlando, FL 32824 (407) 859-6262 to find out that they knew nothing about out items. The first thing that crossed my mind was THEY STOLE THEM. Very upset and not getting anywhere, they referred me to Carlos Figueroa out of New York office La Rosa Del Monte 1133 Tiffany St Bronx NY. 718 991 3300. The first conversation was typical. Although, he was looking for every way out of the situation he listened, and we ended up the conversation agreeing that he was going to investigate and get back to me the next day. The next day came and went, and no call. I gave him a few days and called back. Same: “Sorry, I am almost done with my investigation, and I will get back to you tomorrow." Tomorrow came, and you guessed it, he never called. I called and called, left messages expressing my concern and that I would file complaints with the Federal Trade Commission, who governs interstate moving, BBB, StatesAttorneys office Florida and IL, and that I would go to the Internet and let the world know how they treat their customers.  You guessed it, again NOTHING.   Finally, I had enough; I called the New York Number 718 991 3300 and at first, they would pick up and hang up without saying anything. I called back;  the same thing, called back and I was transferred to his voice mail. Hung up and called again, pick up and hang up. Called again and finally a man picked up and I went off…    I figured: “If they were not going to deal with this in a professional matter, then I was going to go down to their level.” I wanted to get it all off my chest so that Mr. Figueroa knew, exactly, what I was going to do. I  filed Complaints with every government agency: Federal Trade Commission, BBB, States Attorneys office for IL and Fl, Yelp review Rip OFF report, Mymovingreviewsreport.com I felt so ripped off that I even bought LAROSADELMONTESUCKS.COM. I plan on making it a forum for unfortunate people that have been ripped off by this moving company, hoping that we can get a class action lawsuit against them. I have already started talking to attorneys. If you are reading this and have a similar story, please email me at rippedoff@larosadelmontesucks.com. Don't take my long winded complaint against them as the reason you don't use this company. Look at all of the other negative reviews from people that have complained against this Company in all the forums. I will soon compile all of the information and post it on my new site larosadelmontesucks.com.

Service cost: $3600