La Rosa Del Monte Moving Company

My move was originally scheduled from Puerto Rico to Texas in November. I asked the agent if he could pick up by a specific time because I had a flight to catch, and he promised me that he could. The movers arrived 3 hours late. Apparently he said it was my fault because I hadn't called him that morning.

Then, my shipment arrived in Orlando, Fl in December. I thought I was lucky. I asked the agent to hold my shipment in Orlando until January because I had transferred schools and would need it delivered to Ft. Lauderdale. Apparently she heard hold it indefinitely and screen my calls because it wasn't until Jan 23rd that I was finally able to get her on the phone again.

Now my shipment is in Miami because it's easier for them to send it to another office than to deliver to a location that's in between the two places. The Miami office says it has received the shipment but cannot give me any information because it doesn't have the paperwork yet.

The postal service would have been a better option than this company.

Service cost: $1200

Moved all our furniture from P.R. to Florida. The TV arrived broken; the mattresses and furniture arrived DIRTY and WET. THEY TOOK 4 MONTHS TO DELIVER OUR FURNITURE!!. When they delivered, they just dropped-off all the furniture without giving any time to check an verify its condition, indicating they were in a hurry; If you would later find something damaged (even if only just a couples of days had passed since delivery) they would refuse your claim indicating you did not claim it at the time of delivery (this despite the law indicating you have 30 days to claim). Reported them to the BBB and they would not respond to them either. They don't care who calls them. We lost plenty of money. Do not use this company. You will be better off selling everything before moving and buying new things. You will end up saving a lot of money.

Service cost: $3500

My family & I moved from New York to Florida recently and I used La Rosa del Monte. I now see how they earned an A on the Better Business Bureau's website: www.BBB.org .
Very professional, from the 1st phone call to the delivery to my new home in Florida. We went with the most responsible company and most economic price. We compared prices vs. 5 other companies.
Everything arrived in the same conditions because of the great packing in my our New York. I recommend their services 100%.

Service cost: $2700

Some of my furniture arrived damaged. But my biggest concern was my car it arrived all scratched up 950.00 was the estimate to repair my car had 1,000. Insurance with them when I made the claim they just want to offer me 130.00 because they claim that I only insured my car for one thousand and my car value was 19,000 so they can only give me 7% of what my car Ian worth now I told them that if they were crazy been having this battle for over 2 years and also they still to this day have not paid me for the damages to the furniture they offer 75.00 which will not cover it but I was more concern abt my car so now I'm moving back to PA from puerto rico and am going to see if I still can sue them in court for the money. Other then that there ok. Is just that when they do damage your stuff they won't pay. Even if u have insurance is hard to get them to pay.

Service cost: $3500

The salesman and pitch were great. The pick up to delivery time was not. The items that were packed by Rosa del Monte employees, suffered extensive damage. The items were packed sloppily and with very little protection. They also jammed too many pieces into the boxes.
When I began opening the boxes that they packed I was dismayed by the amount of damage. Many of the items in these boxes, I trusted to them because they were expensive and in many cases, irreplaceable.
To ad insult to injury, they pretty much forced me to settle for $500, which is about half the total worth were it be replaceable.
Do yourself a favor and contact a good attorney in case this happens to you.
I do not recommend this company at all.

Service cost: $3000

THis was by far the worse moving experience I have ever had. They claimed 3 weeks delivery and now 3 months and no items. The service personnel are terrible and do not communicate with their customers. We have to make several 4 hour trips and each time they called us back to say we needed to come back for something else. They also lied about the amount we needed to pay by at least double. We shipped Sept and it is now Dec and no items yet. Please avoid this company like the plague. There are many more choices but this should not be one of them.

Service cost: $1000

La Rosa Del Monte claims to be the best in delivering household goods to the Dominican Republic. They are the worst. They destroyed our expensive glass vitrine that they crated at an additional cost. A rare Murano Glass Table was stolen. They lied about insurance options and don't want to pay us but a pittance. Their customer service department rotates responsibility between NY, San Juan, and Santo Domingo. In short, they finger point internally, never responding with satisfaction. The owner is a coward and never calls to take responsibility for his staff. RUN, DON'T WALK AWAY FROM LA ROSA DEL MONTE!!

Service cost: $25

First I'd like to say the salesman was a good talker.. New his business. However, the company does NOT volunteer info unless it's asked. La Rosa Del Monte failed to tell me how much they were insuring my items. I felt I was overcharged for items that were of less valued ,and charged me or insured my items for less than what the items was worth. I told them I was sending my 32" Sony trinitron TV not that it was a flat screen but it was I perfect condition and hardly used. It wasn't new new, but worth sending to PR .. The packaging was very poor, plus I told the movers they needed 2 people to lift it b/c it was very heavy. Once in PR, my t.v. Arrived in pieces .. I couldn't believe the idiots broke my TV. To add injury to insult THEY, La Rosa Del Monte, said I insured my TV for $100.00 that's one hundred dollars. La Rosa Del Monte wants to give me $140.00 & that's b/c THEY say I insured it for $100.00. I told them they never even asked me how much my TV was worth to be insured.. Like I said it wasn't a flat HD wide screen TV but I told THEM it was in excellent condition.. Why the hell would I ship a TV worth $40.00??

So if you plan on using this company, ask how much they plan on insuring your valuables and make sure they give you a breakdown of all you items and what you feel each is worth..
I have pictures of my TV & when I can upload the pics I will..

Service cost: $2000

I paid $1300 for a move from San Juan to Austin. I was hospitalized when the things arrived and was assured I had 30 days to inspect the contents. Upon inspection a broken china cabinet leg and missing casters were found. I've spent the last six weeks trying to get La Rosa to pay the $65 repair estimate and they have gone through an encyclopedia of excuses to avoid paying. At present I have complaints against them with The American Movers Society, Panamerican movers Assoc,The Attorney General in Texas and the Better Business Bureau. My only hope is that other people do not get abused by this very irresponsible, ethics-deficient company. Please DO NOT USE LA ROSA DEL MONTE.

Service cost: $1300