La Rosa Del Monte Moving Company

We hired these idiots to move us locally from yonkers n.y to throgsneck bronx. A simple move and the broke my 42inch smart tv I called them and the idiot incharge told me he was going to mail me a claims form and I never recieved anything I reported the company to the bbb and still nothing.
Im giving all that reads this an advise Do not hire this company this company La Rosa Del Monte is the worst.
I will never hire a latin company for any of my moving needs they are very incompident.
Bottom line La Rosa Del Monte SUCKS.

Service cost: $750

I'm thankful my things came unbroken and nothing stolen. I would never ever use this company again it was the most ridiculous BS I EVER had to deal with. Waited 5 weeks in an empty apartment while they told me it would take up to 2 weeks which I thought was pretty long in the first place. I had to call them over and over while they would put me on hold and never call back. Only one man was great and helped me out from the Miami location mr. Rodreges. Ext. 111 if anyone is having issues he is very nice and helps if you need him. Rest of them were horrible. They lied to me and they won't even compensate for any inconveniences. I really can't for the life of me understand how this company exists this long with such bad reviews. Good luck if you are using them I will never!!

Service cost: $1300

WORST COMPANY EVER !! Please Dont HIRE !! I recently hired these idiots I wasn't aware of how unprofessional & irresponsible they are . These people picked up my stuff on 2/26/2015 from nyc yo arrive at georgia && today si still the day I haven't received my things after they gave a 7-10 day wait time !! im so tired of calling these people & there's always a excuse of delay the costumer service sucks very rude & not helpful !! but first they were going to charge me 1640.00 , but the day they picked up my stuff & after they put it in the truck , they give me my receipts 1640.00 640.00 of adjustments !! I couldn't believe & I still haven't received nothing !! PLEASE save yourself a headace & DONT HIRE LA ROSA DEL MONTE !!

Service cost: $2315

Long story short.. The main reason I choose La Rosa del Monte as my moving company is because I thought they were a trustworthy company. Not true! They said they would take from 4-6 weeks, the most, to deliver my items (which I already thought was a long time). They came to pick up my moving on the 17/April/15, in Puerto Rico. Today is 26/May/15 and I still haven't received it in Maryland. I confirmed that it was going to be received by the 27/May, so today I call to check the status and they tell me that my stuff has already arrived in their warehouse in Philadelphia, but that they just have to do to many deliveries, so that I can just expect to get my moving after the 16/June/15! They just told me that they would take about four to six weeks, so that I could pick them. But that is just a selling trick from them.

Service cost: $2186

WARNING..CAUTION. My ordeal began in January 2015 when a $12,000 painting was shipped from Florida to California. Our contacts assured the artist and me that the painting would arrive safely in a timely manner. The painting was not only late in arriving, but was severely damaged in transit. The tear was most likely caused by a fork lift and was due to the fact that the artwork was not properly wrapped. The La Rosa Del Monte website says the company is skilled in unique aspects of handling fine art, specialized in packing and transporting, but because of the number of complaints it receives I do not believe this is true. The company confirmed that damage was done to the artwork and promised an insurance settlement. However, it has been over a year and no one has resolved the matter. High level employees do not return phone calls or email inquiries and I believe they behave in a very unethical manner. Many customers have written reviews to describe the horror stories that have occurred when they have used this company. However, this is not enough. Also contact the Federal Motor Safety Administration Overseas Interstate Transportation with your complaints. It would be good to write the Better Business Bureau. La Rosa Del Monte will only take action and settle complaints when they are forced to do so.

Service cost: $700

I have contacted many people, filled out several complaint forms such as BBB and Consumer affairs, and so on. To tell the truth, I ended up tired, frustrated and depressed.

This is a highly irresponsible, inconsiderate, cynical and unprofessional moving company. I can't believe this company is still operating with all the negative reviews posted by so many customers. I am going to try to make this ridiculously long story as short as I can. Due to their "too bad for you, but we can't be bothered" attitude, I had a nervous breakdown, heart palpitations, plus constant shakiness so bad I could hardly stand up and walk. I am a 63 yr old woman with various health conditions on disability.

They gave me 5 different pickup dates, and not by calling me. I had to continuously be on top of them, to the point that I asked for the driver's phone number in order to followup and make sure that they would pick up my belongings before the month of June.  

Well, I had to leave (travel arrangements had been made). So I left the keys of the apartment with a neighbor with the promise of La Rosa Del Monte that they would not pick up any later than the end of May. I had to pay an extra month rent- the driver jerked me around until June 19. I was the last person that they picked up for - and only because I was calling them every day.

Once they delivered, my mattress looked like it had been dragged through the highway, the drawer chest had a chunk missing - ETC. This lame excuse for a moving company deserves a class-action lawsuit - I mean it!

Service cost: $1900

I shipped my belongs from Bronx location to Orlando location.. I shipped 4 boxes and my 37 inch tv. my tv was double bubble wrapped, double wrapped in furniture pads and also a quilt in a tv box and when I opend it. IT WAS CRACKED AND IT LOOKED LIKE THEY SHOVED the tv in a spot where it didn't fit and plied it open.. When I called the bronx location at 1133 tiffany st, and spoke to supervisor he expressed no regret nor CONCERN for the carelessness of his employees. Not an apology.. Total disregard for his clients. I suggested his employees be reprimanded for such carelessness and he said thank you and hung up the phone.. PLEASE DO NOT EVER SHIP YOUR BELONGINGS WITH THIS COMPANY..

Service cost: $235

These guys did an incredibly great job! They did both my house and my car. They took great care of packing and unpacking. The car arrived without a scratch. The only complaint I have is the time it took to get here (Puerto Rico). They had already warned me that because of the holidays it would take at the most 30 days. The furniture arrived a month and two weeks and my car arrived a month and four weeks later! Now, my main problem is that every time I called either the Bronx office or the Toa Alta office I always got the same answer "it's in transit"! Now this is a very non answer in our day and age when you can track a package from the minute you send it to when it arrives. I expect (and hope) Mr Rodriguez (the owner of Rosa Del Monte) brings his company into the 21st century soon!

Service cost: $5000

I am having issues with LRDM since July. I moved from CT to P.R may 31st.. I was overcharged, lied too, things were left behind due to their lack of time and negligence. . I tried to stop the shipping and asked to moved into a storage of my choice. They lied said it went out right away but I did not receive a notice or call until 6 weeks later. My things are sitting in their warehouse in toa boa since July. As I could not afford the outrageous overcharges from first estimate(and so many things were left behind or taken off the new inventory)$2100 to $4990. The fee for storage is $489 a month(how does one pay off the actual bill and the storage fees)?? at once?? OVERCHARGED ME 3 times for items not shipped, taken off the inventory or left behind. Not allowing me time to pay off the balance by the 6 month mark(then they start actions). They give you the run around and lie about what they  say previously. I sent two complaints to the BBB. LRDM tried to say they negotiated a fare lower price. They offered November 30th then said call ahead if you need more Time. I said from the beginning I need till December 30th the legal 6 month term to hold belongings in storage. Now they offer a lower fee but it must be paid by December 14th)still not legal 6 month term). And if I don't they can action everything off! (even if I am short $50) and paid the full bill! ? I went to their office two days ago to make another payment the balance is now $2200.. THEY want me to sign a waiver if it is Not paid by December 14th I will g9ve them all my things to auction off.  EVEN IF I PAID THE FULL BILL OFF? This is manipulation! And I can prove all this information. I need a lawyer but no one will talk the case as it is not in their county/state.

Service cost: $4990

I move from Massachusetts to Florida and I have to be honest the service from the people of MA was good but the problem was with the employees of Miami. They came with my moving and my apartment was on the 2nd floor but the entrance is from the 1st floor. When they ask the address my apartment has the #1. So when the start unpacking they saw that is on the second floor and they said that if we don't pay $50 they would not bring up our stuff, that they would leave it outside cause it's more money if they need to bring it to the 2nd floor. They started to argue and calling us liars because we said that the apartment was on the 1st floor. The apartment has #1 on the door so is not my fault that the landlord put that number and the apartment really is on the 2nd. The basically leave everything on the street and we call the company to complaint and they did nothing about it.

Service cost: $1000