Keystone Moving Group LLC

I schedule my move NY to AZ I was skeptical of using a broker to service my move for I had moved several times in the past and had bad experiences with brokers. I felt like the price was pretty pricey, I complained because the estimate they gave me was off by thousands of dollars, I immediately called customer service wanting to cancel this move ASAP. I spoke with Kristina customer service manger and she explained to me, this was an over the phone estimate and that this goes by the space you would be using on the truck not how many items I had. See my original estimate was a little over 1710cf in which she let me know it was a full truck. When Ray got there he was I see way more stuff than you have on your inventory, he gave me a price and I instantly got pissed, this is just a revised estimate. Nothing is set in stone until we load the truck and then we can see exactly where you are. I truly didn’t realize how much stuff I truly had until I seen it on the two trucks I used. The carrier Ray and his crew came in and did an outstanding job of packing my items and stacking my items properly on the truck. He explained everything to me and what all the charges were. At first I thought they were trying to get me out of more money. Once it was broken down to me, I understood. I paid extra in packing and-space but the job was done greatly. The only complaint I would have is that they were a little late but, they worked professionally and hard. They cared for my items like it was their own and I can appreciate that. The customer service team and my sale Rep Bernard and David were great. Customer service answered or replied to all emails in a timely manner and told me in details of what to expect. They answered every question straight forward. I wish I would have known about this company a few years ago for my previous move which was a complete nightmare. I had read some of the reviews on line about this company, I would just like to say I didn’t feel strong armed, lied too or forced to sign anything. I say keep up the good work. I was told delivery would be up to 21 days and I was not happy about that, but I got all of my belongs in more like 7 days considering the mileage. Long story short I would recommend Keystone Moving Group to anyone. Thank you

TMc.

Move size: 4 Bedroom Home Service cost: $27000

Keystone is a BROKER for a moving company in NJ - Express Movers Services Inc. who showed up to do my move in a repainted, rickety old truck. I wasn't ready and asked if we could delay it a week (I would have paid for gas/manpower for the day they came) - I was told no by the supervisor, Anthony as he would be on vacation. The crew proceeded to take my objects out of the house and decided on repacking all of my art - oil painting, etc. - which was already packed professionally in boxes. I had no knowledge of this until Anthony said to me "You have some nice paintings" to which I was very surprised. They explained that the shocks on the truck weren't good and they didn't want anything breaking. They proceeded to do this with other objects as well - wrapping them in layers and layers of cardboard till they were twice the size. I was trying to concentrate inside so I really didn't have a chance to see what they were doing outside. Anthony spoke to the movers in a foreign language that I couldn't understand, so I had no idea what he was telling them. I had the truck packed so my oriental, room-sized rugs were last on the truck so they would be first out before the furniture. I ended up paying over DOUBLE what I was quoted because more space was taken up in the truck then estimated and also had to pay $900 EXTRA on top of that for extra tape & boxes!!!

When the truck arrived in NY, it was different - not the same truck or movers. It was also packed backwards from when picked up in MD. The movers explained that everything had been taken out and then repacked as they needed the original truck for another job. I was never told that this scenario would occur. Of course, now all of the floor rugs were at the back of the truck. When everything finally was moved, my sister asked if they could help us put the rugs down in the already full rooms. They replied they weren't going to move all of the boxes & furniture to put rugs down - we would have to do that. REALLY?

Consequently, as I have still been unpacking boxes all this time, I have found large boxes filled with nothing but moving blankets and filler. The layers and layers of boxes used has also been a joke.

These movers (Express Movers Services Inc. of N. Bergen NJ) are crooks. They bulk up items to take up more space and use more materials then needed for the same reason. I called Keystone to complain and of course, nothing was done as they do a large business with Express Movers Services and will always take their word over the customer. STEER CLEAR OF THEM - the moving companies they work with are not REPUTABLE nor on the level. YOU WILL GET RIPPED OFF on way or another. Keystone just wants the kickback they get for recommending the movers - they don't care either.

If I could give NO STARS or Minus for my review, I would.

PS - Some of my paintings frames were RUINED due to THEIR repacking of them into larger boxes to take up more space.

Move size: 2 Bedroom Home Service cost: $7733

When we originally worked with Keystone to set up our move they were awesome and so caring. That was March 2021. Fast forward to July 2021 when our mother fell ill and went into hospice. I called Keystone to cancel our move and see if there was any way to get our deposit back (or any part of it) as we now had unexpected bills we had to pay. While trying to get a hold of them it was almost impossible. When I did finally reach someone he was VERY sympathetic and caring and said the guy we needed was Sam and he was on vacation but returning calls. I called back every 3-4 days as I never received a call from Sam. Every time I called nobody knew who Sam was until they pulled up my account. Apparently, Sam is a code name. I finally called again and got a CS rep that told me Keystone was "in transition" and that was why there was nobody to talk to but that he could reach out to Sam to call me back. I asked for a cancellation email every time I called and never received one. Finally "Sam" called me back and was very cold and uncaring. I explained the situation and hoped he could work with us on the deposit. He coldly told me no. He could care less what was going on. There was no empathy or concern only concerned about his bottom line. I hope people read all these reviews and it costs him more than $2000 I lost out on. I realize it says it is a non-refundable deposit, but most companies right now during a pandemic will work with you at least a little bit. The most he would do is hold it towards another move. That doesn't help us right now. The part that bothered me most was how uncaring and un-empathetic "sam" was. He said his concern was for the business, well I hope your decision costs you at least 1 job because then it will affect your business. Keystone is being bought out or restructured so be wary. They only care about their bottom line and everyone tells a different story

Move size: 3 Bedroom Home Service cost: $67400

Keystone Moving Group is a broker that sold my moving estimate to Honeybee Logistics in California. The movers from Honeybee Logistics showed up at my house on 6/13/21 and loaded my things into a Penske moving truck, telling me this was temporary, and they would take my items to a loading facility and then load them onto a larger truck.

On 6/29/21, after I had not heard a word from anyone @Honeybee Logistics, I called the company and talked to Hannah - she told me that they would be loading my items onto a larger truck on either Thursday or Friday (July 1 or 2) of that week, and that she would be calling me with an ETA of when they would be delivered. I NEVER received a phone call from her. I have been trying to call Hannah everyday- she does not answer her phone and her voice message is full and not receiving messages. It is like Honeybee Logistics has disappeared into thin air!

It has been over 30 days now since my things were picked up.

I have also been trying to call Keystone Moving Group and it goes to voice mail every time. I have left over 10 messages and have yet to have someone call me! My furniture and personal belongings have been STOLEN!!!!

I am a grieving mother! I lost my son last year and had photographs of him on that truck, and now they are gone!!! JUST GONE!!! NO ONE TO CONTACT FOR ANSWERS!!! I am already devastated and now they have stolen my only memories of my son!!! DESPICABLE!

And I had to pay a deposit of $1200. Monetarily, they have stolen around $11,000 from me.

I DO NOT UNDERSTAND WHY SOMEONE FROM KEYSTONE CANNOT CALL ME BACK AND EXPLAIN TO ME WHERE HONEYBEE LOGISITICS HAS GONE AND WHY HAVE THEY STOLEN MY BELONGINGS???

STAY VERY FAR AWAY FROM THIS COMPANY!!!!

THEY ARE A TOTAL SCAM!!!!

Susan K

Move size: 2 Bedroom Home Service cost: $2000

I left a lengthy review on Google awhile back. However, I thought I would just post a reminder to those out there DO NOT USE THIS COMPANY. SCAMMERS. In addition to their good friend Eyad from United Movers out of Jersey they sub-contracted to do the half ass packing & loading/delivery. Never did get a resolution on some sort of partial refund on my deposit after our HORRIBLE experience. Then Christina has the nerve to say please take pity we have had some deaths in our family. That had nothing to do with my move at the time. Only after I left a negative review later on.

I repeat DO NOT USE. SCAMMERS.

Move size: 3 Bedroom Home Service cost: $20000