Keystone Moving Group LLC

Keystone Moving Group member Bernard Bishop went above and beyond to make sure my move went smoothly and stress-free. I visited several moving companies prior and Bernard was the most punctual and made sure all of my expectations were met. Its hard to find a company that actually treats your belongings with care and no damages, Keystone did exactly what they promised. They wrapped my belongings as if it were their keepsake with so much thought and care which was very important to me moving my family heirlooms. Also, Mr. Bishop made sure I understood everything I was signing and upheld each commitment. My family and I moved from Florida to Georgia with no hassle mentally nor financially with the help of Keystone. I've recommended their services to many of my colleagues and if in the future I need to move again I will definitely use their services again.

Move size: Partial Move Service cost: $5438

I used Keystone to move a storage locker from the east coast to the west. I was given instructions to pay 1/3 up front, 1/3 at pickup, and the rest at the time of delivery. But the night before the move, the quality assurance department increased the estimate by $900 which I paid immediately so it would not affect the pickup and delivery amounts. No one told me the payment was recalled by someone at Keystone. I had wired the pickup fee to my representative at the origin. This was no longer the correct amount since now there was also a $900 amount added to that. I could not wire more money. The accepted the payment and my things and all seemed fine. FOUR DAYS later, I found out by CHANCE (I called the Keystone office to find out what the delivery balance would be) that without the extra money required by the $900 amount, and $400 additional services, they did not ship my things. IN FACT, they unloaded them in a warehouse in another state because they didn't have enough money. But where was my call? Who told me? NOBODY. So my payment of the correct amount meant waiting another few days until they could get the labor and resources to RE-LOAD the contents back into an available truck. A delay of a week, my things unloaded and loaded, TWICE, and a parrot on the phone re-stating over and over "it stated in the contract that ...". I tried to tell this parrot that the reversal of that payment was the reason we are in this mess. "But ma'am it stated in the contract ..."

If you use these people, you will have a nightmare move!!!

Move size: Partial Move Service cost: $5300

My 69 year old mother fell out of bed and broke her femur the day after Christmas. Luckily I was visiting her for the holidays when it happened. After a long heated discussion with my husband we decided to have her move into our guest house to live with us in Sarasota, FL. Being the first time I've looked for a state to state moving company I had no clue I would get what must have been 50 phone calls over a 2 day period. I ended up making the decision to go with a company which I shall not name because I don't like bashing businesses. What I will say is they showed up in a small beat up truck with graffiti on the side with two guys who smelled like they just finished polishing off a bottle of liquor. We needed her stuff moved out that day because my husband and I were already beginning to miss work (we were still with my mother in St.Louis). The last straw with this horrid company is when the driver told me they were going to charge me $500 to pack up my mother's glass china cabinet.. Oh and did I forget to mention that they said the price would probably be triple what I was initially quoted even though I reserved the entire truck when I first setup the move?? They then proceeded to tell me that that was just an estimate and this is the real price, they even said their tip wasn't included in this new outrageous price. My husband finally blew up and using some choice words told them to get lost.

I had received a quote from an employee at keystone over the phone during my initial search. Their quote was higher than what I wanted to pay but they also had some of the best reviews out of all the other companies I looked at. My husband called them and they immediately called one of their crews and had them come out to our house 3 hours later. We made the decision to pay keystone a large deposit after we probably lost the first one with dumb and dumber (we eventually got our money back from the first company). They sold us on "binding" quote and their reviews. The movers show up dressed well NOT smelling like liquor and immediately got to work. They wrapped up her china cabinet for $50 and loaded up the truck within 7 hours. They took their time wrapping up everything and carried out everything one piece at a time. The final price went up $50 for the china cabinet. They delivered everything in great condition and didn't ask for a penny more. They answered all of my phone calls. Overall hire this company if your looking to move, their price might be higher than some other quotes but it is 100% worth saving yourself a huge headache. Thank you Jerry and Samantha!

Move size: 3 Bedroom Home Service cost: $4600

I don't use reviews much and had help creating this account from my son. I wanted to tell other people about my experience with this company. I moved from Denver to Jacksonville at the end of November. My son asked for movers on google and got multiple phone calls. Out of all of the people he spoke with he liked Carly with this company. I spoke to her the next day and she quoted us at $4032 and said the price wouldn't go up. Their reviews were also exceptional and she warned us about scam moving companies. I made the decision to go with Carly and paid a deposit. They hired another company to come do the move for us. The driver wanted to charge us $400 more for a motorcycle we decided to bring but ended up settling on $200 after I spoke with the manager at Keystone. They did a fantastic job otherwise and everything was secure on the truck. I got my stuff about a week later and the driver was very nice and friendly. My stuff is not damaged and nothing missing. I scheduled another move with them for my daughter who is planning to move in the next month. I recommend them to anyone else moving.

Move size: 3 Bedroom Home Service cost: $4032

I recently had a move done by Keystone from Philadelphia to FL. My fiancée passed and I moved very suddenly to be with family. When they arrived, I realized I’d completely forgotten about all of fiancés belongings that had been put away. It was about 50 additional boxes of memories. The price increased by almost $600 and I was heartbroken to think I’d have to leave these memories behind. Then I got a call from Michael owner of Keystone. He told me he had heard what happened and that he was sorry for my loss and completely covered the increase for me. I just don’t know what would have happened if I didn’t hire them. They kept me updated on everything that was happening and operated on a such a professional level I just can’t even begin to describe how grateful I am. If you want to be taken care of and not just a number you can’t go wrong with these guys. Thank you Michael, Amber Carly and everyone else!!

Move size: 3 Bedroom Home Service cost: $4100

This place was great . I'm only 26 so I don't have that much exp moving but me and my husband just bought our first house and we were moving kinda far and we had no clue where to start we looked around at companies that promised to give us one price then jacked it up last min so we were heart broken thinking we wouldn't be able to afford to move all of our stuff bc of cost but then I found Keystone ! And omg in the nic of fregging time too they helped us move all of our stuff and were so careful in how they did it when I told them that my mom had just passed and I needed them to be extra careful with a wardrobe that belonged to her they really did go out of there way to put me at ease ty. Me and my husband could not believe how great they were thought the entire process I could call Amber at any time for a update of if I had any questions or wanted to check the location of my things and she was top of it. I HIGHLY suggest this company to anyone who need good quality movers that actually care about your actual need and the brains to get the job done right and to respect your things . And a staff that goes above and beyond. Thanks to all you guys and gals.

Move size: 2 Bedroom Home Service cost: $3600