Keystone Moving Group LLC

WARNING!!!!! RUNNNNN!!!!

I know that seems dramatic, but believe me when I tell you it is NOT! As so many say here, Keystone is not a moving company. They do nothing but paperwork and hire another company. Save yourself the headache as they lie to you at EVERY turn. You will pay WAY more than they say. They do not hire top rated companies or even ones that are licensed. The people that show up to move you will be late, and not by hours, by days. And you may NEVER get your belongings. They were even on the news. That voice is “Christina’s” or at least that is what she told us her name is. https://fox40.com/news/local-news/roseville-family-says-moving-company-demanded-more-money-from-them-before-damaging-property/?fbclid=IwAR00x5TtouSdzzMxovpWtybQSTbACrghjFwlltwM0k1vWxSAejrToIo7epY

Now I will tell you our story. My family and I were moving from Minnesota to Texas. With two full time jobs and a child, we wanted to save ourselves the pain of loading and unloading a truck so we hired a “moving company” Keystone. Our pick up date was to be March 4th. No one showed. They promised another company the next day. They showed at 10pm with less than ¼ of a truck when we told them we would need a 26 foot truck. They try to tack on an additional $5000.00. I blindly agree, because I am now in a home I no longer own. The next day, that did not show. Finally after hours of tears and phone calls we get a different company to come and I am out over $1000.00 in hotel fees and cleaning company fees which Keystone agrees to reimburse me and still has not. The new company shows up late with 2 guys to load a 26 foot truck. This is when I am told I need to pay $1000.00 of the money I owe in cash. I go to the bank and when I come back there are about 10 crack heads in my house, garage and yard. They broke the front door, ended up damaging walls, floors and my smoker. Plus I later found out one of them ripped the emblem off my Chrysler. The police had to be called because the ratchet woman (her words not mine) made such a scene in the street about her pay. UGH!

From here our belongings were to be stored in a temperature controlled storage unit for 1 month and brought to Texas on April 8th. When they had picked up my belongings “Ericka”(she used an alias- can you say shady) told me I only needed to give her a two week notice of the exact date when we needed our belongings delivered. I called her 3 weeks beforehand to tell her of the need for it to be delivered on the 8th. On April 7th I called to see about what time our belongings would be delivered……...that is when things got BAD!!!!! I was yelled at, told I misunderstood. That, that was the “first day they could possibly deliver it” Sure enough, it's in the fine print. After the up to 14 business days, we call again. This is when they try to give us the runaround. We called every day for over a month trying to get our belongings. They stopped answering our calls, our emails and texts…..both companies disappeared with our belongings off the face of the planet. Today is July 15th…...we moved into our home April 8th and they STILL have not delivered our belongings. DO NOT HIRE THIS COMPANY!!

Christina or the “owner of Keystone” will come on here and respond with something like “We no longer do business with that company.” Or other nonsense, but the fact of the matter is that we have paid $5,300.00 and they still have not delivered our belongings and Keystone has done NOTHING to help us. Everything I own is gone and they do not care. They tell me I signed something with the actual moving company. They signed the document Eian 123……. Doubt that’s legal. Hey lawyers who are reading this, find me on Facebook if you want an open shut case that you will win. Holly Carson

Move size: 2 Bedroom Home Service cost: $5300