Jet Moving And Storage

DO NOT ENLIST THIS COMPANY!!! Jet Moving an Storage was contracted by Trinity Relocation Group to move furnishings for a one bedroom apartment from Pasadena to San Jose, CA. After 2 weeks in storage, items were delivered on 4/2/21. There were several damaged and missing items: night stand, book case, bed slats, large bin containing framed pictures, photo albums and expensive nursing books. The movers arrived without tools and did not reassemble the bed and dining table. No effort was made to replace the bed slats or to find and deliver the large bin of pictures and books. Trinity acknowledged the awfulness of this move and refunded $705. They stated It was up to Jet to refund the $795. After several weeks of calls, emails and a certified letter to the CEO, Jet has made it clear that they do not care about the lost property. The office administrator refuses to even identify the CEO and simply made an offer of $150 which isn’t close to fair for the lost property and shoddy treatment. The plain facts tell a shameful story. The company’s treatment of their customers is disgraceful! The unprofessional behavior of this company is appalling.

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Move size: 1 Bedroom Home Service cost: $1500

Finding a good and reliable moving company is a task unto itself. After considerable research, I found Jet Moving and Storage, and am very happy to say they did a super job. I would like to give special credit to James K. the sales rep for always being available to update me on pickup and delivery. I was very anxious about the dates and called him several times to inquire. He always took my calls or returned my calls promptly, and provided updates as best he could.

The movers on both ends were great. On the pick up they took time and wrapped up everything perfectly. On the delivery, there were three movers and they were really super. They never tried to upcharge for anything even though the apartment door was in excess of the basic distance footage. The team was friendly, courteous, and made sure that everything placed where we wanted and assembled properly. It really was a pleasure to work with these guys. Again, finding a reliable and honest company was no easy task but appears from my experience that Jet fit the bill.

Move size: 1 Bedroom Home Service cost: $3500

Worse moving company ever, it has been almost 5 weeks and they cannot tell us when our stuff will arrive. Their price went up about 1K once you have them in your house to pick up. I had to buy a new mattress due to back pain after waiting for my mattress for over a month. They lied to us not only about pricing but they also told us 14-day turnout to get us to schedule. Guess what? they say 30-days along with a higher price the day of pick up. Now 5 weeks later, no furniture, huge headache and frustration, and no answers from them. Please take your money somewhere else, save yourself the frustration because I dont even know where my furniture and personal items is or its condition. This is worse company I have ever dealt with.

Move size: 3 Bedroom Home Service cost: $10000

I was told directly by the owner" Fred "that it was going to be more like 3 not 4 weeks from California to North Carolina and although I was disappointed at hearing this at first, he neglected to tell me the truth, which is actually "3 business day weeks" So, when that time period was up ( a month ) they said it looks like another 2 weeks or so, they were just so far behind- When I became upset at hearing this she dismissed my complaints as ranting and raving and said you get a discount of $30.00 a day which is nothing considering the broker- Cube Depot -originated the quote at $4500 but when Jet Moving got there they said Oh no, you have to pack all these loose things in boxes and they charged me an additional $700.00 for that and the cubic footage that had to be calculated differently.. Blah blah blah, All together they want to charge me $12K for moving a 1 bedroom apartment with a 1 car garage from California to N.C. - Now my stuff is sitting in a warehouse and I am a hostage to their unethical and non transparent work practices... It's been since August 27Th and still don't have my stuff!! These bad reviews are all true - Don't use Jet Moving and Storage!!

Move size: 1 Bedroom Home Service cost: $12000

These people are scammers. We had same experience as others . when they show up they charged more. Our package was picked up on August 2nd and today is oct4th and no delivery date. Whenever we call them they keep telling same story.Our elderly parents are living with us and we are living with very basic stuff . As we drove in our car from CA to NC we came with basic luggage. All our cloths and everything in that truck.. They don't even know where our stuff is and whether they have it or not. It is so frustrating. DO NOT CHOOSE THESE MOVERS. Trinity and jet Moving and storage

Move size: 2 Bedroom Home Service cost: $7000

The worse experience ever. They are the most unprofessional, unethical, rude, and unresponsive company i have ever had worked with. I lost some of my personal belongings which i had received from my parents during this horrible nightmare which i won't ever replace. It's been months since i finally received partial items and they haven't taken any responsibility to pay for any of the damage they have caused me. I'll take a legal action against them not only because i lost a lot of money and peace of mind but also because they should not be in this business.

Move size: 1 Bedroom Home Service cost: $2200