Gulf Stream Van Lines

I recently had the pleasure of working with Gulf Stream Van Lines for my bookshop relocation, and their service was absolutely exceptional. Their team demonstrated a great understanding of the significance of handling books with care and precision. They skillfully packed and arranged our inventory, ensuring its safety during transportation. Upon arrival at the new location, they promptly unpacked and arranged the books, allowing me to resume my business operations quickly. These guys are the best!

Move size: 2 Bedroom Home Service cost: $3060

After being guaranteed (by GSVL employees on recorded calls) to only be charged for space used in the truck on a cross country move, they decided that wasn't an option any more when they owed us ~$1k after delivering our things. They arrived with tons of crushed boxes and our things covered in oil from someones mower in the same trailer.

Also, the driver held our items ransom when he arrived at our new home and tried to get us to give him an additional $1k cash before he would unlock the trailer.

All this after the 'estimate' they gave us nearly doubled from the original quote.

When we talked to GSVL about all this they told us too bad get a lawyer and call the (two separate) companies we brokered your move out to.

Move size: Partial Move Service cost: $4300

I do not recommend this moving company.

My experience of them is a company that will tell you what you want to hear in order to get your business, but then not follow-through in any capacity.

They mis-charged me for the number of stairs in my building and marked my move as "packed by owner" despite assuring me and charging me for a pack & move crew. This lead to extra charges and chaos the day of my move.

Additionally, they assured me that my move would be in a 26-foot truck, as I told them from day 1 a semi would not fit at the delivery location. However, GS van lines then contracted out to a company who used a semi-truck and charged me an extra $500 shuttle fee that I was not told about until 2 days before delivery.

During all of these issues, the original person I spoke to at the company who assured me he would be accessible and helpful throughout my move could not be reached.

I am so disappointed in the quality of service and the honesty of this company. They turned my move into a nightmare, I will never hire them again.

Move size: 1 Bedroom Home Service cost: $4500

You quote people a price you know it won't end up being to get people to commit to your business. You take 3 inventories...none of them were right. Less than a week out from the move, you call and try to get another 750 dollars above your quote. When I, rightfully so, feel swindled and baited...you put Greg Johnson in front of me. This guy should be fired IMMEDIATELY. He was the one who tried to smooth over his representative Phillip's, ridiculously low estimate and then the anger I have when less than a week before my move...you call asking for more money. I refuse and you just say fine we'll be there.

"We'll be there"...doesn't mean Gulf Stream Van Lines...it's an unprofessional group in a rag tag van called "SuperMove USA". Who then tells me they can't move me unless i pay $1500 more AT PICKUP...and then another $1500 more at delivery. That's a 3k mark up over what the, "estimate" was.

So basically...Phillip said whatever he needed to, to get me to commit to your business. Then Greg Johnson tries to cover Phillip's mistakes and smooth it over with me. Greg Johnson then gaslights you and says while he's asking you for an additional 750, (which that wouldn't have covered it either), that you should've known better essentially. What? Known that is how Gulf Stream does business?

Greg Johnson also quotes you $120 for a storage unit...(if you talk to SuperMove USA he had no right or ability to do so), which means he probably made some sweet commissions swindling me there as well! Got me to cancel the storage unit i already had in place for 150 per month. Funny thing about that? I go to make a payment on the sweet deal I got from Greg Johnson......yeah...the storage unit cost was $450.

So now I have to go rent a UHAUL, LOL should've done that in the first place and saved myself the robbery and headache...rent a uhaul to pull my stuff from SuperMove USA and re-store my stuff. So more expense out of my pocket.

Greg Johnson is an embarrassment to your company. The fact you allow an infant child to handle customer relations speaks to the lack of character and quality to your organization. For me to call Greg and to be screamed at and hung up when, 1) He and Phillip knew all along what my budget was. I made that very clear...and they acted like that was realistic, 2) you quote me on a storage unit you had according to the 3rd party I was pushed off to, and its triple what you quoted as well, and 3) try and gaslight himself into being the victim when i simply call to ask why you quoted and sold a storage unit you had no right to...?

Oh by the way Greg Johnson...i hope your bosses read all of this. Greg....i asked for your title. I asked for Phillip's full name and title and you refused to give it. Why is that Greg? Is it because you know what you do is deceptive and bait and switch? Afraid of your bosses catching wind of all this?

Or is this how you're told to operate by your higher-ups? Get the sale. Get the commitment.

I contacted you at the beginning of September. You easily could've said at any point...yeah...no way we can hit $2500. This move cost me $5500. You knew through the tones of the conversation that if you had said that, i would've looked at other options. But again...that's why you waited until less than a week before my move date to ask me for more money.

Your entire company disgusts me. I've contacted the better business bureau. If anyone from upper management cares one bit...you can contact me. But seeing as I've called you and i get no response...The BBB and a lawyer will be the next steps.

Thanks for nothing. I now have to spend an off day going to pick up my **** so I don't have to pay you people another dime that at this point, we've flat out lied and stole from me.

Also...any damage to my things from the 3rd party you sent instead of your own representatives...ill be digging into that as well.

Don't do business with these people. UHAUL, pods, whatever you need to avoid these liars.

Move size: 2 Bedroom Home Service cost: $5500

I don’t know where to begin

this company is shady as fu..

I wish I would have read some reviews before letting them con me into using them, they lie from beginning to end, they are not an actual moving company, they get your online request and have at least two other second and third parties involved and that’s how they scam you, they told me that they were the actual moving company, when in reality they are just a broker, which then hands you off to some other shady companies, they quote you one price ask for a down payment and than the movers show up and say that it was just a quote even though they make you sign the quote contract, when the movers show up they find a million ways to charge you extra on top of what was quoted, they have so many tricks up their sleeves, my quote was for $2400 by the time my items finally arrived, they changed me almost another $3000

they told me I was allowed to have at least 37 boxes the movers showed up and said my medium boxes were large and would need more space, my medium size kitchen table was now large, they charge for stairs, they charged me an extra $300 for having to take unload my furniture from their large truck to a van to transport it to my house because their truck “ was too big for my neighborhood “ then the drivers “forgot one of my most expensive box of items in his truck “ until I called him out on it.

there’s so much more to complain about but I don’t have the patience.

long story short, if you have a choice do not use this company whatsoever, they are a gang os scammers, If you are an actual moving company there should not be a second or third party involved who can consistently charge whatever they want while holding your belongings hostage.

this is wrong I will also be writing to D.O.T as well as the BBB. scammers DO NOT USE G.S Van lines and their cronies all moving relocation

they definitely will scam you out of thousands of dollars.

they don’t even deserve one star but I had to do it to complete the review

Move size: Partial Move Service cost: $4500

We had fantastic door-to-door moving service and this team at Gulf Stream Van Lines for our local move from a 3rd story apartment to a house. Before the move, the customer service rep talked with me on the phone and put together an accurate moving plan. On move day, the team did a great job moving everything. In particular, I liked that the team took care of wrapping furniture, boxing TVs, and figuring out how to move a bunch of random fragile stuff. I didn't see any damage to any items or properties. The rates were reasonable and a great fit for someone moving locally who'd like a friendly team with great service.

Move size: 2 Bedroom Home Service cost: $3700

I will never use this company again . I told them exactly what I had . A bedroom set to be moved . I was told I was below minimum. I could add 15 boxes . At time of pickup they wanted an extra $500. I was so angry that I told them not to move my stuff and I was ok with losing my $600 deposit. They ended up backing down and taking my things for the price that I had signed for. Unbelievable. And customer service was just as bad . In My opinion the movers tried to rip me off and customer service was worthless.

Move size: Partial Move Service cost: $1900

If I could give zero stars I would! Where do I begin…I recently moved to Kansas to be with my long distance boyfriend and move into our first apartment together. Too many previous plans fell through so I decided to hire movers. Then came the searching and a lot of inquiring about prices a lot of them were 2,000-5,000 max so when I talked to Gulf Stream van lines I thought I had the cheapest..I was wrong. The dude had me signing a contract about it and I paid 647 for the down payment. Then I paid an extra 425 for space since I was in the middle of packing up everything. The day comes and I don’t hear from them at all but 4 or 5 hrs later I get a text that there is mechanic issues and the truck is being fixed and it turns out it is scheduled for the next day.

The next day comes and it finally happens but those assholes try to make me pay extra since they didn’t record the 425 I did for extra space. I had to get a manager for it since I showed them proof I paid extra. The dude told me at most it will cost an extra 800 in total including the 425 I just paid. After the dudes were done loading they needed to charge more apparently and not only did they lied about the 3 payments turned out 75% was due and the rest due on delivery. 1600 because according to them I needed to be charged more and that they didn’t want to charge me for stairs the first ones are free in the contract. Originally 1,998 now turned to 3,918. It was double the price estimated and the evidence disappeared after the truck.

We had my boyfriend and a neighbor help to get my stuff since they couldn't fit through apparently. The boxes were in bad condition and some were smashed in they didn’t even take care of my breakables that well either and I lost about 4 items in total I would make a claim but I doubt they care. Next time I’ll save myself the trouble and just do a Uhaul and family and friends. Never hire these people they will tell you one price when it is really another, take forever for your stuff and handle it horribly! I’m never doing business with movers again it was so stressful enough to move states but they made it an ordeal it is really shitty of them to say one price and then do another. Then tell me certain days not another I’m lucky my boyfriend had his neighbor to help they made the move stressful. I’ll never go with movers again next time Pods, Upack or Uhaul and friends and family.

Move size: 1 Bedroom Home Service cost: $3255

Their agent alleged his name to be Greg Johnson. He sold us the move for two reasons. One, the farther we book out the cheaper it is. So we set a date in April. My wife and I were both on the phone and he said, “if you need to cancel call me 5 days prior to the move directly at 561-244-8085”. We were concerned and asked again, he said as long as it’s more than 5 days out call me directly and I’ll cancel and get your money refunded. The telephone number he gave us is for a Health Insurance company.

Several weeks ago my Mother-in-law died so our need to move her is gone. So I called GS today and basically we’re out of luck. More grief added to our already overwhelming life. Greg Johnson doesn’t work there. Really? I was told they’ll cancel but no refund. I then asked if we reduce the size of the load can we adjust the price? No, was the answer. This is still over 4 months out so a fee for the time spent, but nothing has moved yet and I believe the trucks will still get a load. Their cancellation policy says 48 hours.

A honest reliable company stands behind what their employees do, and say, even the bad ones. How sad to see our country falling in these traps more than ever. I understand a 10 or 15 percent charge but the entire deposit? Someday the owners and employees of this company are going to help in a bad situation, and I hope God remembers their response from today.

Signed,

A 70 year old Veteran who needs the money more than ever

Move size: Partial Move Service cost: $3588

Everyone has highly recommended Gulf Stream Van Lines. I can realize why they are at the top of the moving industry. The movers showed up at my place bright and early, prepared to get to work. Their quickness, cool manner, and expert guidance made a potentially chaotic and stressful move much smoother and flawless. They wrapped and packed all my crockery and appliances in shrink wraps and boxes, laptops and computers in padded boxes, and appliances packed in Styrofoam blocks. Look no further than Gulf Stream Van Lines if you want exceptional movers. I trust them completely; thus, I will gladly refer them to anyone who needs a reliable moving service.

Move size: 2 Bedroom Home Service cost: $4257

This company subcontracts the moves out. We had ARENA AS OUR MOVERS. We were quoted &3200 by GS and ended up paying $5200 for our move. Arena stated we had more than GS said. Lied about our square footage and items to be moved. Two Asian men came, walked in apartment, took pictures of everything, went to car for a half hour, and demanded more money. Wanted post office check or cash. Our items were to be delivered in 5 days and it took 3 weeks. Missing a few things. Delivery to our storage unit was one guy so we had to help him unload because his coworker was in court. Very shady operation. Avoid them

Move size: Studio Service cost: $5200

This company is a bait and switch SCAM. My daughter picked this company based on a nice sounding guy and the lowest moving costs (~$2600). They generalize the cubic feet based on the phone call. A down payment of $967 was made, which becomes "non-refundable" after 48 hours. [Legally not true]. 2 weeks later, a "Quality Control" lady calls and determines that the cubic feet is much higher and demands another $800 down payment for a total cost of ~$4100. Example: my daughter said she had a queen size bed. The company "assumed" that she only had a mattress. No, it was a complete bed; box spring, mattress, headboard and foot board. If you try to back out, she will threaten you and tell you the original down payment is non-refundable. [Check with your bank, mine was willing to go after the money]. My daughter at this point was sucked into a bad situation and continued. I had her get on a video call with this Quality Control woman and go through the house to be exact on cubic feet and extras. This included an extra flight of stairs in her apartment. When the movers came, they charged an extra flight of stairs because (PAY ATTENTION TO THIS) it wasn't found on the contract, even though GS Vanlines discussed the inclusion. Now they played dead and didn't answer or return phone calls. It was not the movers' fault. Please read all the reviews of this unscrupulous company. If you still choose them (I RECOMMEND NOT), start with a video call WITHIN THE FIRST 48 HOURS to have total agreement on the estimated cubic feet of belongings and any extra charges, such as flights of stairs. THEN, double verify everything you discussed is embedded in the contract BEFORE YOU PAY ANYTHING!

Move size: Studio Service cost: $4100

We hired Gulf Stream can lines to move a two bedroom apartment from New Jersey to Florida. We were quoted 2300.00 the first time, the when a representative called to confirm, my husband went over every item that would need to be moved, at that time the rep said it would be more due to the space on the truck. He gave us a price of 5938.14 which we were fine with. Once the movers came to the house they tried to charge us and additional 5543.00 which totals 11, 481.80 which of that we put down 3,132.00. The mover asked if we wanted to transport some of our things since the broker provided them the incorrect information and I said no we need all of our things moved, however we provided Michael Davis all the items being moved and now you want to move only half our items if we don’t pay and additional 5000.00. We declined and later was told they will be keeping our deposit. This is absolutely ridiculous and bad business. We have seen many cases where this company has provided inaccurate information and then the movers attempt to collect more if you don’t pay they will keep your deposit. They are ripping people off and it’s not right! Review this business before you become the next victim. Lily is horrible and rude, she thinks keeping thousands of dollars is funny because they are incapable for collecting inventory. I would rate Zero stars if I could! The company have many reviews with the same issue on the better business bureau! They are horrible

Move size: 2 Bedroom Home Service cost: $5900

I was quoted a price I was told for a private 26FT moving truck. Five days before scheduled move turns out they lied and I was quoted for 8 ft on a moving truck with others. They wanted double the price now and so I canceled. They would not give me back my 1,069 deposit because I canceled five days before the move. Claiming I was out of the refundable time yet they called me five days before the move to change the terms and conditions of the move themselves not me. Very corrupt and it’s shows how bad America is now that this company is still operating and scamming people.

Move size: 2 Bedroom Home Service cost: $2800