Gulf Stream Van Lines

I am so frustrated with these bad shady people, they just stole my deposit money!

They asked me for a list of items that I was moving and I gave them the list including dimensions and quantities, and they agreed to move my stuff, for the price that I was given, they even made a list of items that I was putting in The truck, but when they show up to my house the driver refused to take my stuff arguing that I didn’t get enough space in the truck, WTF!! So be careful if you want to hire this people because they will tell you that you can put as many things as you want in the truck but the shady part is that they never explain to you how much space they will assign in the truck for your stuff, that way the driver shows up to your house and once he sees your stuff he automatically will refuse to take your load arguing not having enojada space in the truck for your stuff, then you said ok I’m goin to call to get my deposit back and they will fight you over the phone so you don’t get your money back!!

I will never hire these Type of service again I rather move my own stuff on a rental truck is chipper easier and you don’t have to be dealing with bad people!!

I still want my money back and I will do anything to not let these people get away with stilling money from me!!

Move size: 2 Bedroom Home Service cost: $1996

Do not use this company! I want to share my experience with Gulf Stream. We are a military family and recently our 19 year old daughter passed away unexpectedly. My husband was deployed at the time and had to come home early. After losing our child he put in his retirement papers, and he’s moving the kids and I to be closer to family. We had a mover set up who saw everything in our house and he told us he’d move us for $3200. Gulf Stream said they’d price match and that they were accredited unlike the other guy we had originally planned on using. He assured us that the price wouldn’t change, so my husband gave Gulf Stream a check for $1891. The movers showed up late due to the truck breaking down, and when they showed up the guy told my husband it would be $9,000, we don’t even have that much stuff, we aren’t keeping everything. I then spoke to the mover’s boss and when I told him what we were taking, he said they’d move it and they thought we were taking everything in the house. About 30 minutes later the mover that was at our house said they couldn’t do the move because there was too much stuff. I told him I just spoke to his boss and explained that we weren’t moving all of our stuff and he just said, “I don’t know, maybe tomorrow” what does that even mean? I called Gulf Stream crying because I had been packing family photos and then this awful situation with the movers happened, and they just said that the $1891 has been paid and it’s non refundable. They never offered to send another moving company out or come look themselves. I can’t believe this company would treat a grieving military family this way. It’s not right.

Move size: Partial Move Service cost: $3291

My 89 yr old grandmother sold her house to move to a condo, and we contracted GS to pick up some family furniture from her in missouri to deliver to us in Illinois. We were told to give a 2 day window to be available for delivery. We did - Thurs/Fri. First we were told “Friday morning,” then Friday night, then Saturday morning, Saturday night, Sunday afternoon, Monday morning.. and now here we are at Monday morning and NOTHING. Each time we were ready and waiting but had to call the delivery person to ask where he was - he did not call us to say he’d miss the window, he gave us no advance notice that he wouldn’t make it. He missed the window at least 6 or 7 times. Most times he was “still 300 miles away” or “still 2 hours away,” even an hour after expected delivery. Rarely did he answer the phone at all.

At this point I don’t know if he even has my furniture or if he’s stealing it or what the heck is going on. I can’t figure out why he would keep giving us times and missing them. I would not have cared if it took longer than expected, but now we’ve waited around for 5 days expecting a delivery. I’m not sure it will ever come. I’m afraid we’ve lost all the beautiful heirloom furniture from my grandmother’s house, her china, etc.

Do not contract with this business.

Move size: Partial Move Service cost: $1900

After being guaranteed (by GSVL employees on recorded calls) to only be charged for space used in the truck on a cross country move, they decided that wasn't an option any more when they owed us ~$1k after delivering our things. They arrived with tons of crushed boxes and our things covered in oil from someones mower in the same trailer.

Also, the driver held our items ransom when he arrived at our new home and tried to get us to give him an additional $1k cash before he would unlock the trailer.

All this after the 'estimate' they gave us nearly doubled from the original quote.

When we talked to GSVL about all this they told us too bad get a lawyer and call the (two separate) companies we brokered your move out to.

Move size: Partial Move Service cost: $4300

I do not recommend this moving company.

My experience of them is a company that will tell you what you want to hear in order to get your business, but then not follow-through in any capacity.

They mis-charged me for the number of stairs in my building and marked my move as "packed by owner" despite assuring me and charging me for a pack & move crew. This lead to extra charges and chaos the day of my move.

Additionally, they assured me that my move would be in a 26-foot truck, as I told them from day 1 a semi would not fit at the delivery location. However, GS van lines then contracted out to a company who used a semi-truck and charged me an extra $500 shuttle fee that I was not told about until 2 days before delivery.

During all of these issues, the original person I spoke to at the company who assured me he would be accessible and helpful throughout my move could not be reached.

I am so disappointed in the quality of service and the honesty of this company. They turned my move into a nightmare, I will never hire them again.

Move size: 1 Bedroom Home Service cost: $4500

I will never use this company again . I told them exactly what I had . A bedroom set to be moved . I was told I was below minimum. I could add 15 boxes . At time of pickup they wanted an extra $500. I was so angry that I told them not to move my stuff and I was ok with losing my $600 deposit. They ended up backing down and taking my things for the price that I had signed for. Unbelievable. And customer service was just as bad . In My opinion the movers tried to rip me off and customer service was worthless.

Move size: Partial Move Service cost: $1900

If I could give zero stars I would! Where do I begin…I recently moved to Kansas to be with my long distance boyfriend and move into our first apartment together. Too many previous plans fell through so I decided to hire movers. Then came the searching and a lot of inquiring about prices a lot of them were 2,000-5,000 max so when I talked to Gulf Stream van lines I thought I had the cheapest..I was wrong. The dude had me signing a contract about it and I paid 647 for the down payment. Then I paid an extra 425 for space since I was in the middle of packing up everything. The day comes and I don’t hear from them at all but 4 or 5 hrs later I get a text that there is mechanic issues and the truck is being fixed and it turns out it is scheduled for the next day.

The next day comes and it finally happens but those assholes try to make me pay extra since they didn’t record the 425 I did for extra space. I had to get a manager for it since I showed them proof I paid extra. The dude told me at most it will cost an extra 800 in total including the 425 I just paid. After the dudes were done loading they needed to charge more apparently and not only did they lied about the 3 payments turned out 75% was due and the rest due on delivery. 1600 because according to them I needed to be charged more and that they didn’t want to charge me for stairs the first ones are free in the contract. Originally 1,998 now turned to 3,918. It was double the price estimated and the evidence disappeared after the truck.

We had my boyfriend and a neighbor help to get my stuff since they couldn't fit through apparently. The boxes were in bad condition and some were smashed in they didn’t even take care of my breakables that well either and I lost about 4 items in total I would make a claim but I doubt they care. Next time I’ll save myself the trouble and just do a Uhaul and family and friends. Never hire these people they will tell you one price when it is really another, take forever for your stuff and handle it horribly! I’m never doing business with movers again it was so stressful enough to move states but they made it an ordeal it is really shitty of them to say one price and then do another. Then tell me certain days not another I’m lucky my boyfriend had his neighbor to help they made the move stressful. I’ll never go with movers again next time Pods, Upack or Uhaul and friends and family.

Move size: 1 Bedroom Home Service cost: $3255

Their agent alleged his name to be Greg Johnson. He sold us the move for two reasons. One, the farther we book out the cheaper it is. So we set a date in April. My wife and I were both on the phone and he said, “if you need to cancel call me 5 days prior to the move directly at 561-244-8085”. We were concerned and asked again, he said as long as it’s more than 5 days out call me directly and I’ll cancel and get your money refunded. The telephone number he gave us is for a Health Insurance company.

Several weeks ago my Mother-in-law died so our need to move her is gone. So I called GS today and basically we’re out of luck. More grief added to our already overwhelming life. Greg Johnson doesn’t work there. Really? I was told they’ll cancel but no refund. I then asked if we reduce the size of the load can we adjust the price? No, was the answer. This is still over 4 months out so a fee for the time spent, but nothing has moved yet and I believe the trucks will still get a load. Their cancellation policy says 48 hours.

A honest reliable company stands behind what their employees do, and say, even the bad ones. How sad to see our country falling in these traps more than ever. I understand a 10 or 15 percent charge but the entire deposit? Someday the owners and employees of this company are going to help in a bad situation, and I hope God remembers their response from today.

Signed,

A 70 year old Veteran who needs the money more than ever

Move size: Partial Move Service cost: $3588

Everyone has highly recommended Gulf Stream Van Lines. I can realize why they are at the top of the moving industry. The movers showed up at my place bright and early, prepared to get to work. Their quickness, cool manner, and expert guidance made a potentially chaotic and stressful move much smoother and flawless. They wrapped and packed all my crockery and appliances in shrink wraps and boxes, laptops and computers in padded boxes, and appliances packed in Styrofoam blocks. Look no further than Gulf Stream Van Lines if you want exceptional movers. I trust them completely; thus, I will gladly refer them to anyone who needs a reliable moving service.

Move size: 2 Bedroom Home Service cost: $4257

This company will tell you it’s one price and then they’ll call back and quote you and it’s thousands of dollars more then they are not the ones to pick up your items. They transfer you over to Relo Van lines which comes to pick up your items and then Presise delivers them, and guess what I have still not received all of my items. No one will pick up the phone and talk to you. The gentleman that delivered. My items told me that three or four my boxes were sitting at a ladies house in Iowa and I have a box of hers, but I have no idea how to get in touch with her. One item was broke and he told me the wood glue it back together. I’ve tried to reach out on numerous occasions no one will pick up the phone. No one will answer emails there’s no way to file a claim you cannot do anything you are just burned do not use Gulf stream or Rolo or Presise. You will be very sorry we don’t even have our silverware delivered. It took over a month to even get our things delivered. We have lost very precious items. Go with the moving company if you’re going to do it and pay for a reputable one, not these people!!!

Move size: 2 Bedroom Home Service cost: $6000

This company subcontracts the moves out. We had ARENA AS OUR MOVERS. We were quoted &3200 by GS and ended up paying $5200 for our move. Arena stated we had more than GS said. Lied about our square footage and items to be moved. Two Asian men came, walked in apartment, took pictures of everything, went to car for a half hour, and demanded more money. Wanted post office check or cash. Our items were to be delivered in 5 days and it took 3 weeks. Missing a few things. Delivery to our storage unit was one guy so we had to help him unload because his coworker was in court. Very shady operation. Avoid them

Move size: Studio Service cost: $5200

This company is a bait and switch SCAM. My daughter picked this company based on a nice sounding guy and the lowest moving costs (~$2600). They generalize the cubic feet based on the phone call. A down payment of $967 was made, which becomes "non-refundable" after 48 hours. [Legally not true]. 2 weeks later, a "Quality Control" lady calls and determines that the cubic feet is much higher and demands another $800 down payment for a total cost of ~$4100. Example: my daughter said she had a queen size bed. The company "assumed" that she only had a mattress. No, it was a complete bed; box spring, mattress, headboard and foot board. If you try to back out, she will threaten you and tell you the original down payment is non-refundable. [Check with your bank, mine was willing to go after the money]. My daughter at this point was sucked into a bad situation and continued. I had her get on a video call with this Quality Control woman and go through the house to be exact on cubic feet and extras. This included an extra flight of stairs in her apartment. When the movers came, they charged an extra flight of stairs because (PAY ATTENTION TO THIS) it wasn't found on the contract, even though GS Vanlines discussed the inclusion. Now they played dead and didn't answer or return phone calls. It was not the movers' fault. Please read all the reviews of this unscrupulous company. If you still choose them (I RECOMMEND NOT), start with a video call WITHIN THE FIRST 48 HOURS to have total agreement on the estimated cubic feet of belongings and any extra charges, such as flights of stairs. THEN, double verify everything you discussed is embedded in the contract BEFORE YOU PAY ANYTHING!

Move size: Studio Service cost: $4100

We hired Gulf Stream can lines to move a two bedroom apartment from New Jersey to Florida. We were quoted 2300.00 the first time, the when a representative called to confirm, my husband went over every item that would need to be moved, at that time the rep said it would be more due to the space on the truck. He gave us a price of 5938.14 which we were fine with. Once the movers came to the house they tried to charge us and additional 5543.00 which totals 11, 481.80 which of that we put down 3,132.00. The mover asked if we wanted to transport some of our things since the broker provided them the incorrect information and I said no we need all of our things moved, however we provided Michael Davis all the items being moved and now you want to move only half our items if we don’t pay and additional 5000.00. We declined and later was told they will be keeping our deposit. This is absolutely ridiculous and bad business. We have seen many cases where this company has provided inaccurate information and then the movers attempt to collect more if you don’t pay they will keep your deposit. They are ripping people off and it’s not right! Review this business before you become the next victim. Lily is horrible and rude, she thinks keeping thousands of dollars is funny because they are incapable for collecting inventory. I would rate Zero stars if I could! The company have many reviews with the same issue on the better business bureau! They are horrible

Move size: 2 Bedroom Home Service cost: $5900