Gulf Stream Van Lines

DO NOT USE THIS COMPANY. I repeat, DO NOT USE THIS COMPANY. This is a FRAUDULENT SCAM OPERATION and they will STEAL your money and leave you stranded. Do not be tempted by their estimate because they will DOUBLE the price after backing you into a corner with your move. If you want to read the details of my experience, I am listing them below.

-Charles Murphy contracted a move with us and promised us 3 movers, created a detailed list identical to the items we were moving, and created a contracted price where we would only be changed if we added additional items. He collected a deposit through an echeck for 1/3 of the total cost, then 1/3 would be paid when the movers arrived, and finally 1/3 when the move was completed.

-the scam makes you pay in echeck, cash, or Zelle to pocket the money and to say it was not “fraud” since you authorized it. It is a scam, however, and your “authorized money” will be stolen by this company.

-“customer service director” Olivia Reese will be available as you schedule and plan your move but will SUDDENLY become unavailable and “busy” when you have problems with the move. SHE WILL REFUSE TO SPEAK WITH YOU to resolve the move.

-on the day of the move, there will be chaos and confusion and Olivia will promise you a time, the movers will be extremely late, and they will push back the arrival time until AFTER customer service representatives have left for the day, leaving you stranded as they demand more money via Zelle or cash

-only 2 movers (not the contracted 3 will arrive) and before even looking at your stuff will begin saying “this is way more than the contract”

-I have all standard size lightweight ikea furniture that identically matched the contracted move. The movers said it was “more than the contract” even though the items were identical. They demanded double the approved amount to be paid to them on the spot! Olivia Reese at this time will no longer answer her phone and NOBODY FROM CUSTOMER SERVICE WILL ANSWER YOUR CALL. The movers WILL NOT LET YOU SPEAK TO THE DISPATCH.

-This the scam: they back you into a corner, leave you without help from the company, demand cash money to leave no trace-THEY ARE SCAMMING CON ARTISTS.

-if you are smart and refuse to pay additional to the contracted amount, they will leave BUT STEAL YOUR DEPOSIT

-if you try to resolve it, Olivia Reese will REFUSE TO TALK TO YOU and will WITHHOLD HER MANAGERS NAME

-Lily from customer service will answer and repeatedly tell you “Olivia is busy” and that if you call back “she will still be busy”. At this point they have scammed you, stolen your money, and the director no longer wants to speak to you because your money is in her pocket.

-These are heartless, horrible human beings who want to create chaos during your move and scam you. DO NOT CONSIDER HIRING THEM! This operation is fueled by criminals and should be shut down by authorities.

Move size: 1 Bedroom Home Service cost: $4400

This company doesn't do what they claim. My "estimate" was only supposed to be $2595 and as long as I didn't add items it would be okay. Understand I only had a queen mattress, box, pie shelf, recliner, two med/sm bookcases and about 50 totes or boxes, and a couple of other lightweight things (rolling rack, small wicker side table, etc).

I was told one of their trucks would pick up my items, their dispatcher would call three days before pickup and verify everything.

- dispatcher called only two days before supposed pick up

- truck was not marked and from a different company

- could not get in touch with the Mike who did my estimate

- my estimate was worthless as the person picking up my stuff said I had double what was quoted. He redid the paperwork and added $3,000 to the cost including fees and such that wasn't I wasn't supposed to be charged.

- told by new company that the items loaded would be transferred to another truck as the pick up people couldn't make the delivery as they are not personally approved to drive in TX

- I did get the new costs down a bit but now my son will have to make a special trip to bring them to me. This is what I had to do to get the prices down.

This company was acting as a broker only and while I don't totally blame the new company, I am in TX now without my stuff and it can legally be delivered up to 21 days from now. I have no delivery date. I have paid them already so I can't get anything back from either place.

If you can do it at all, use a reputable company. The internet does have several lists of the best companies to use. Or better yet, get a U-Haul or Penske or Budget truck, hire a couple of people and move it yourself. You'll be happier and have a much better move.

Move size: 1 Bedroom Home Service cost: $3785

Sit back people.

We are moving an hour and a half away. We had Everything packed and wrapped. Mattresses, tables, etc. My father was quoted $2400 for this move. This included the truck, them loading up the truck, driving it down and unloading it. Simple job right? Also this is not my parents first move, this seemed like average pricing. Well, the men showed up looked at the house and walked around and go “ok well it’s gonna be more. It’s gonna be $8100 more”. So at this point we are looking at $10,500. My parents stuff was NOT going to fill up that truck. They also told us that they would not be able to deliver the truck until Monday and it’s Friday today. MY FATHER HAS TERMINAL CANCER! He can’t go without a bed for 3 days. Hence why they’re moving. To be closer to his doctors and a smaller home. My dad isn’t working right now. Well my parents did a $858.22 deposit and had a signed contract. My parents called the company just to get their deposit back.

Both my mother and father tried to call the company back and all they asked for was their deposit back since nothing was touched and my dad being on a fixed income $858.22 is a lot of money. Well they basically told my mom “No” and then told my dad “well we can always reschedule you”

No sir! Absolutely not! You just tried to take advantage of a terminal cancer man on a fixed income! Who the hell do you think you are trying to not just take $858.22 for doing literally nothing but you tried to over charge him for a 90 min move and said it would cost $10,500. My father told them every single piece of furniture that would needed moved.

My father has medical bills to no end for his constant treatments but sure, let’s also swindle him for 3 bedrooms, a living room, a dining table and about 30 boxes. That sounds real ethical.

P.S. they also accept their deposit as an electric check only so that it cannot be disputed by your bank.

Move size: 3 Bedroom Home Service cost: $10500

The positive reviews are fake. Look on Yelp instead.

The sales people will tell you whatever you want to hear and pressure you to say yes to a deal. I wasn’t sure I was going to need movers, and the sales guy, Charles, sold me on the promise that they have a 48 hour cancellation policy, full refund, etc.

When I called to cancel they were extremely rude to me and accused me of lying about not needing movers and harassed me about who I was working with instead. Despite the fact that I cancelled 3 hours after making my reservation, they charged my card for the cost anyway. If you ask about it, they will tell you to wait for an email from accounting, which never comes.

If you work with these people, make sure your bank has an active fraud-alert system. You’re going to need it.

Move size: 1 Bedroom Home Service cost: $2700

Husband called and talked to Charles who had him do an inventory over the phone. He tells him they have a load coming local from DC and the truck can be filled for the return trip, and how they use very large commercial vehicles around 32 ft in length. Spuse later gets a copy and notices the couch, table, dining table and 4 chairs, and bed are missing from the list. He calls him back and tells him. Next say or so we get a call from a mover (BAM - they are brokers) who immediately tries to raise the price $2500 saying it was based on the inventory sheet (the WRONG sheet). He tells him no and he says well he can do $1000. (his name is Gordon). He tells him no because he was very very rude. He called and talked to Olivia to cancel the order since it was obviously broken and she said she would run it by bookkeeping the next WEEK. They have you by the short hairs. Note the contract says if you rate them online, you will not get your deposit back. If you sue them, you pay for their attorney as well. He calls her back and she swears we will have a good mover and for money they can guarantee no problems. Mover to show on the 15th at 10. The two he hired showed up at 10, he didn't show until 12:30. He showed up in a freaking Penske truck!!! He tried to reach Todd to find out where the truck is that will hold 1500 boxes and shock of shocks, all 3 times he was *busy.* We had paid somebody to put all boxes in the carport so they didn't have to go up and down stairs so much. Mover tells us this job was by the load, not sq ft (which we got charged for) and that he usually doesn't do these things this fast and all that. They get it loaded and forgot the bed rails, plants, etc. He says he will be in WV in the morning at 10, he drives straight through. I told him we were told it would be two days later and he said no, tomorrow.

I drove straight through and was up 54 hours by then. We get here and get a call he won't be there until around 3:30. When he shows I asked him what happened to driving straight through and he said he went home to sleep. The unloaders on this end asked first thing did the others not wrap anything, turns out they severely damaged my brand new chest freezer!! DO NOT EVER USE A BROKER, IMO DIRTY DOGS Let me add spouse is a 69-year-old retired veteran.

Move size: 3 Bedroom Home Service cost: $7700