Gold Standard Moving and Storage LLC

I'm going to start with Andrew Hill. He was the representative that I spoke with and let me tell you, he's great at making everything sound good. Gold Standard brokered our house hold goods out to Falcon Moving and Storage and they arrived at our house at 9:30 p.m. at night with people in the back of the truck. They didn't have all the right tools and my husband had to assist. Also, our price started off with being about $10, 000 and by time it was done it was almost $18, 000. After a few hours they were done and apparently there were workers sleeping and traveling in the back of the truck and I know that's illegal.

I'm a disabled veteran and they played me like a damn fool. It gets better. After brokering my load to Falcon, Falcon brokered the load out again to a whole other company. We were suppose to have 30 days free storage and within 2 weeks they were calling trying to drop our stuff off. I was fed up at this point and told them to bring my things. Upon arrival, my trundle bunk bed was broken, 2 of my chairs broken, my daughter's keyboard stand broken, my brand new speakers had dents all in them and I can go on. When you call customer service, it takes hours to talk to someone. I've told all my military friends and family NOT TO FALL FOR THE OKIE DOKE.

Move size: 3 Bedroom Home Service cost: $18000

My belongings were up picked up on October 26, 2021, in Maine and have never arrived here in New York state. The people in the office told me "the truck was loaded and on its way" or " they could not locate the movers, Modern Movers, and would call back with information". Neither happened. I was promised delivery in 4-6 days (by the movers) and 1-7 days (in the contract)

I gave them more than a month before I became angry and still no stuff1

I am elderly and disabled and have nothing! I have had to buy clothes, furniture, etc., and am out of some medicines.

Please do not use this company! They are a nightmare!

I would give this company a minus ten!

I hope someone can help me!

Johanna McNeil

My

Move size: 2 Bedroom Home Service cost: $3066

They dont even deserve a one star. On Sep 4th I needed to move furniture from Tennessee to Illinois so I called them and I booked a truck by paying $550 as a down payment so they called 2 days after and they told me there is no trucks going to that area we have to cancel your booking and give you your money back so I signed the refund form on Sep 7 and I didn't get money until now I called customer service the lady was talking to me with attitude and she said it needs about 30 - 60 days from November 1st

Move size: 2 Bedroom Home Service cost: $2100

My initial estimate was $4606 for the list of items I provided over facetime. They did not come on the dates promised to pack and pick up my stuff. Called on the last day and said they are running late and promised $100 reduction in price. sent an e-mail that I requested change. After packing and loading everything into a truck at 3 am on the day after I am supposed to vacate my place they billed me for a total of $8138.52 eventhough the packing guy said the items matched the list provided by me originally. ptheir excuse everytime was the number of items increased. They count a bed as 5 or more items (mattress, foundation, headboard, footboard, rails etc.). A desk as 4 or more items (2 legs, drawers, top, etc.). After repeated appeals they are directing me to a moving company which they selected. They make us believe Gold Standard is a moving Company. It is not so. Totally scam business. All the employees are liers and each one gives a different lie and the same person gives a different lie at different times. This business does not deserve to exist at all.

Move size: 2 Bedroom Home Service cost: $8138

This company is the worst! Do not even bother using them. First the representative that initially set me up underestimates my move and cost which then required the manager Daniel H. To contact me back a few days later. The manager stated the representative made a big mistake which requires them to let him go today. The manager then tells me our cost was short by over $800. I ended up just going with them since our move was just less than a week away. When their quality team called me 2 days before, they said they did not see an inventory list on file even though I gave them it twice. The quality rep told me that now my cost would be over $4000 more! I immediately canceled with them and then told me I lost my deposit!

Everyone this is a scam! Do not go with them. They are intentionally quoting low rates then upping it last minute so you would cancel and they would keep your deposit and in my case it was $839!

Move size: 1 Bedroom Home Service cost: $7453

I got a quote from Gold Standard and decided to move forward since it was lower than other movers. They pressured me to hurry and lock in the rates so I provided a deposit of about $2500.Iwasn't too worried since the contract says I had 10 days to cancel for full refund.

I cancelled after four days because of all the bad reviews and I received an email stating that my refund was approved and I would receive it within 12 to 14 days. It has now been 4 months and I still have not received the refund.

I have called and made several inquiries about getting my refund, but they just say they are behind and I'll get it soon.

I don't believe they have any intention of giving me my refund so I have filed a complaint with the Florida Attorney General's office, and the Department of Transportation.

Don't make the same mistake I made.

Move size: 4 Bedroom Home Service cost: $5600

I hired Gold Standard Moving and Storage to assist in my move from California to Texas. I was quoted $2,887.20 and was told I could not

cancel less than 5 days before the move. What they did was call me 4 days before the move with a "revised" quote of $3,636 (wanting and

additional $440 deposit) claiming I had "updated my inventory" which was not true. I gave the correct inventory at the time of the booking.

Due to their planned scheme, I no longer trusted them, and when I wanted to cancel they stated if I cancelled they would absorb my $1,337 deposit. I ended up cancelling because I did not trust them anymore, I feel I was set up. They called me less than 5 days before the move on purpose. I booked them more than a month in advance, they had plenty of time to call me with a "revised quote". They never provided any services for me and felt entitled to keep my deposit.

They are pending legal investigation.

Move size: 1 Bedroom Home Service cost: $3700