Gold Standard Moving and Storage LLC

I hired Gold Standard Moving to help my move from California to North Carolina, finalized the quote to $1700~ after multiple negotiations. I opted for 30 day storage, post that I followed up for delivery. No response from them after multiple follow ups because they outsource it someone else who inturn does it to a diff carrier. Finally I received them after 75+ days. Now when I go through the shipment I see they have missed a box as well. HORRIBLE EXPERIENCE IN TOTAL. PLEASE DO NOT USE THEIR SERVICE.

Move size: 1 Bedroom Home Service cost: $1750

We canceled our move on the 27th of September and was given a refund confirmation at that time. We were supposed to receive a refund within 7 to 10 business days. After waiting 2 weeks we called and talked to customer service who told us that it was going to be another 4 to 6 weeks. After 4 to 6 weeks had passed we called and were told that it was going to be the end of January before a refund could be issued. We are also told that the company was pushing off all refunds to the end of their fiscal year to make their books look better. Waiting more than 4 months to be refunded is ridiculous! Do not use this company. Do not trust them with your money! We ended up going with U-pack and packed the items ourselves and had a great experience.it was cheaper and they were on time or early with everything.

Move size: 4 Bedroom Home Service cost: $4200

I want to give them zero stars but not able to! We were given an estimate and told them we had a piano so they’d need a dolly for that. Movers showed up with a truck, no dolly for piano, scratched up wood floors, and then turned the piano upside down. I told them I had some expensive pieces so please pack them carefully. After they finished loading they told me the price was over $12,000, almost $5,000 more than my estimate. They also told me they would have to take it to NJ for storing before they moved it to GA. When they finally delivered it in GA, in a 26 ft truck it was only about half full even though they told me I used more space than allotted that’s why all the extra charges. Many of my pieces were damaged by the so called Careful Movers and 100% experienced. They had no piano dolly again. Boxes had gotten wet and were squished. My piano now has some dead keys and my beautiful furniture is scratched, cracked, broken legs, handle broken and missing hardware. They also lost 7 oak bed slats. I have moved numerous times and longer distances and have never had the damage or excessive costs as charged by these movers. When I mentioned the damages the mover said, well you have insurance!! Once they have your furniture loaded they have you, especially if you are on a tight moving schedule. DO NOT USE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $12000

Where to start, I was told 21 days total for my move, here we are 7 months later and still have not received all of my belongings. Was told on my initial setup that I was insured up to 300k dollars and after all this time I'm just now realizing they only insured me for $00.60 a pound. we're talking about 5-6 thousand dollars worth of loss and damage to include priceless family heirlooms. We had boxes that had been rummaged through. Scammers are more gentle in their heists. stay away! spend the extra money and go with pods or some other method, it will save you so much more money and much less heartache down the road. We also received other people's belongings that we have tried to return but no one seems to care, we have searched Facebook and tried to find this family in hopes that they may have some of our belongings as well. Nightmare

Move size: 3 Bedroom Home Service cost: $6800

I hired this company October for a January 29-30, 2022 moving date. I paid them 1850.00 for a move from ME to TX. The date came and we had inclement weather on the 28th and I had no phone calls or text messages, letters or emails. When I called on the 31st they stated everything was backed up due to the weather. I explained I had to be out of my apartment that day. They told me I could have a refund and would expect it within 10 days. Here we are on March 12, 2022 nothing. No refund. When I called 2 weeks later I was told I would get my money in 30-60 business days and others have complained waiting longer than that. I will seek punitive damages in small claims court. Don't put yourself through the stress with these people. They are criminals.

Move size: 1 Bedroom Home Service cost: $4200

Well, ALL of our stuff was auctioned off by Princeton Moving who was hired by US Moving Pros (aka Gold Standard Moving). But first, their "customer service" people upped my quote and held me hostage unless I agreed to the new price. Yes, I did add a few items but not DOUBLE the price! So how it works is they apparently sub out the work to the low bidder. Low bidder (Princeton Moving, in this case, out of Illinois) picks up your household belongings, puts all your items in several storage locations (without your knowledge) and doesn't pay for the monthly storage fee. All the while, I'm calling to find out where is my stuff (literally hundreds of times - on hold or no answer for over and hour) and when is my delivery date. Then Public Storage puts it up on an online auction and they get 10% of the proceeds and Princeton gets 90%. My stuff was apparently mixed with 5 other peoples and they put the good stuff in the front of the unit so that the pictures will show expensive items. I found my 40+ year old guitar on Ebay - and the Seller said "tough luck".

Do your due diligence friends, unless you want all the irreplaceable items in your life gone forever - father-in-laws ashes, photos, childrens' adoption paperwork, diplomas, tools, medical devices, hand made quilts, clothes, guitars, ... the list is endless.

Move size: 3 Bedroom Home Service cost: $5883

I put a deposit down to these thieves almost a year ago. I cancelled within 24 hours before they even charged my account. Regardless, they still charged me after the fact. Almost a full year after my refund approval, I'm still waiting on that refund. Now when I try to call and question them I get only a busy line. So again, these guys are thieves. Just go read every other review about them and the numerous lawsuits filed against them already. They'll soon have another on their hands if I can't get a hold of them.

Move size: 3 Bedroom Home Service cost: $939

I was told that all moving companies are the same but I can't speak for that. I will say that I used Gold Standard to move my father from California to Atlanta a year ago and the experience was horrible. The literally showed up and charged double what the quoted us. My Dad had been hospitalized several times in California last year and I needed to move him closer to me so we agreed to pay. It was too late to find someone else and we were desperate to get things out by the move out date. I think they take advantage of that, knowing that by the time they show up with the new quote , people are desperate and have little to no other options. The company they contracted the work with did NOT deliver our things in the two weeks they promised. We had to pay for hotel for 2 weeks and pay for my Dad's new apartment as it sat empty. When they finally arrived two weeks later, they charged me an additional two hundred to unload my father things and bring it in. The contract stated that they would pack and unpack. The unpacking didn't happen. About two thousand dollars worth of TV's and furniture were broken. They took note of it and told me to file an insurance claim. A year later, we have yet to hear from the insurance after filing the claim. Not to mention that we had other people items when they left. We also had missing items.

Move size: 1 Bedroom Home Service cost: $7000