Gold Standard Moving and Storage LLC

I would give this company 0 stars, but unfortunately, that is not an option. This company is not a real moving company but a contracting site. They contract with other moving companies. I was quoted $4,210.00 for a move out of state (That was the "highest price" I was going to have to pay). I paid the $1321.00 deposit, had a moving date, and everything was set. Two days before the move I had a "quality assurance" phone call with a representative from the company and he told me I had to pay an additional $1,500 deposit and the move would be $6,500 instead. I asked how that could be because Jeff said it wouldn't be any higher and he (Freddie) gave me some B.S. answer. We went back and forth about the price, he had to check with his dispatch" to see if they could do the move for the price we agreed to. Of course, they couldn't. The crazy thing is he said the price could change once they have my stuff loaded. I told him I wanted to cancel the move and wanted my deposit back. Which I have not received. Be careful if you use this in-between company. I keep thinking what would have happened had they loaded my stuff. How much more would the move have cost me? I am lucky that I didn't have to move right away. I usually don't write bad reviews but this company is very dishonest and I would hate to see someone load all their stuff in a moving truck and not be able to pay the remainder of the bill...they create after.

Move size: 1 Bedroom Home Service cost: $6500

1. Movers did not pick up on the day they said they would. No communication about this.

2. Once the movers showed up, they asked for $2,000 more than the quote Guy Fischer, customer representative, gave me, even though I had the exact amount of stuff I told him needed to be moved. The movers told me the representatives give lowball quotes on purpose to get you to sign up, knowing you will have to pay more later.

3. I could not get in touch with Guy Fischer, even though he gave me his cell phone number. I have called and left voicemails. Have not heard from him since I signed up. Obviously he gets his commission and checks out. The customer service hotline always has a 45 min+ wait. Currently I'm on hold with them, the estimated wait time is 90 minutes.

4. They promised me a maximum 21 day delivery window. They picked up my stuff on June 2. It is July 19. I still do not have my things, and I have no confidence the delivery will be anytime soon. Try not having furniture for 2 months. Trust me, not fun.

5. Customer service representatives are defensive and rude. One actually told me this was all my fault for not reading the contract. So, basically, I should have known better than to use such a scammy company? It's crazy that instead of apologizing for terrible service, they tell you its your own fault for choosing their company.

***If you go with this company (and you shouldn't), TELL THEM YOUR FIRST AVAILABLE DELIVERY DATE IS THE NEXT DAY! They use this as an excuse to deliver your stuff late. They will NEVER be able to deliver your stuff before you get there, trust me.

Move size: 1 Bedroom Home Service cost: $4000

CROOKS, DO NOT BOOK. This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense.

My girlfriend booked this company and did not remember to cancel before 10 days, and we sure wish she did. In the beginning the company salesman, Zach, told her it would be cheap, less than $2000, to move our one bedroom apartment from Indiana to New Jersey. They charged us $690 to in a non-refundable deposit so that we could not exit the "agreement." Even though we booked months in advance, they called us the day before our scheduled move (from July 1st to the 3rd) and told us they can no longer move us then. To this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least, but we still have not received any word from the company on our money. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy. We paid over $350 in proxys to cover our pickup.

At pickup the man told us that because we were a certain amount of feet from the elevator that it would be charged extra. This was never explained to us and we basically had to pay as more than it would have been if they took the stairs from our second floor apartment. When the movers left they never told the proxy that we were over in our cubic footage. Later, on 7/10, we receive a call that our things will arrive today (7/11) at 7-8 am and they will call us one hour in advance. Also the man told us our balance was more than $750 increased because we were over on cubic footage and the distance from the elevator. Again they never told us this at pickup.

My proxy was there at 7 am because we knew they would not call in advance and they showed up with no prior call at 9 am. They said it was "our bad" and proceeded to move things inside. We made sure everything was inside and then odd things that were not on the checklist that THEY HAD and that WE HAD FROM WHEN OUR STUFF WAS PICKED UP. Two rugs, 5 luggage boxes, light fixtures, stools, a large table, and many more things that were NOT ON OUR LIST AND THE PROXY TOLD THEM WERE NOT OURS were unloaded. While telling the man these things were not ours and to take them back to the truck, he began to get upset and asked for more money to remove someone else's stuff. Also he said he did not know how to assemble the bed, even though in the agreement the company promised to disassemble and assemble the bed. He then became very combative to my ELDERLY PROXY, and proceeded to try to leave the premises with all the extra property in our apartment and the bed disassembled. The police were called as my proxy feared her life and did not want to let the men leave without doing their job. The police let them go as it was a civil matter. We will communicate with the company through our lawyer and likely sue them for all of our injustice. Hopefully we can communicate with the owner of the stuff, as we have found a passport and other important property in the person's belongings.

The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 30-50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. We still have not received the $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes. The company is set up so you get sold by a salesman a very low rate, and when you try to call or email him again he never answers. The customer service is rude, incompetent, and you can not directly reach a supervisor so nothing can happen when things go wrong. Also they contract out movers so they blame all issues on the movers, who will over charge you for space and belongings that are not yours.

Move size: 1 Bedroom Home Service cost: $3200

I cancelled my contract with this company prior to the ten days grace period. After 14 days of signing the cancellation contract, Gold Standard still has not issue a refund. The only way to get my money back is to go to court.

It is evident that there are many people this company is cheating. I would like to file a class action lawsuit against this company because they are conducting illegal business practices. THIS WILL STOP.

>>>>This can get refunds to people who lost money.

Move size: 2 Bedroom Home Service cost: $1147

This Fake moving Company is an unaccredited moving company/broker. They down payment for our NY to FL move but never called or showed up on the agreed pick up window. There is no reasoning with them. My lawyer advised to report them to BBB, your county's Department of Consumer Affairs, Federal Trade Commission and media outlets.

ABC7 is responsive and here is their direct link.

https://abc7ny.com/7-on-your-side-nina-pineda-contact-us/126197/?ex_cid=wabcdsa

Let us all report this scam moving company

Move size: 3 Bedroom Home Service cost: $3645

They underquote you in order to get you in the door and pay a deposit. One to three days before your pickup they will give you a quality assurance call. This is by no means a quality assurance call, this is simply to find ways to upcharge you and take more money from you for the deposit and final purchase. Pickup day: Nobody shows up. I'm assured over the phone that the pickup will happen. Two weeks go by, every day I call and I'm assured that "dispatch" is working on it. Three weeks go by, I'm at wits end and they offer a full refund. The refund is supposed to take 9-12 business days. I'm now sitting at 20 business days and the money hasn't been refunded to me. I call the refund department and wait on hold (3 callers in) for over three hours. They hang up on me. I call back and I'm put back on hold (20 callers in). They do not intend to provide you service and they sure as hell don't intend to give you your money back. This company is a complete scam. They don't exist to provide customers a product or service, they exist short term to take your deposit and then dissolve into another catchy company name after legal action mounts up.

Move size: 1 Bedroom Home Service cost: $2200

I booked a move and put down a deposit with Gold Standard Moving on July 13. I was told I could cancel within 10 days for a full refund. I found a different company I wanted to use and cancelled with Gold Standard Moving over the phone on July 16. I was told the refund would take 9-12 days to process. I hadn’t received the refund by day 13 (Aug 4). I called and was told there was a “glitch” with their billing system and lots of people are waiting on refunds. I was told to call back the following week Mon or Tues (Aug 9/10). I did and was told they’re billing team is down to 2 people working from home so they’re behind on processing refunds. I couldn’t speak to anyone in billing because they don’t have access to the same system and network. I’m going on 3 weeks waiting for a refund of $1,293 that took them 3 minutes to charge me….. I thought the 9-12 business days was a bit long for a standard bank processing a refund. Where is my refund??

On top of this, no one in the retention dept or customer service is very friendly or empathetic with my situation. Most have sounded annoyed and aggravated. I asked the last person I spoke with to provide a transcript of our convo so I have it in writing. Thankfully she did. That’s a step in the right direction. I’m praying I get my refund back sooner than later.

Move size: 1 Bedroom Home Service cost: $1293