Gold Standard Moving and Storage LLC

I booked a move with GSMAS on 9/14/21 At that time the took an instant withdrawal from my checking account to book the move. THEY canceled a day after the scheduled date on 10/4/21. The refund was approved but will take 60 days for reasons no one at the company can explain or justify. Reviews I should have looked at sooner certainly seem to indicate they sit on deposits for as long as they can for jobs they do not do, and earn interest off the money. If they have a better explanation, they do not respond to e-mails to provide it, and they have had 1270 of my dollars for almost two months now for a job they did not do.

Move size: Partial Move Service cost: $2350

WORST COMPANY EVER!! Gold Standard Moving and Storage out of Florida. If I could give this company negative 100 stars or more I would. Customer service seems very sweet and makes you feel like you're going to have an easy move. Well, wrong! What they actually do is scam you in by telling you a set price that seems to good to be true. Should have known from that alone this has to be a scam. I paid my deposit seemed great at first. Well, oh boy! The movers never showed up at the time they were supposed to be there. It took them 3 days to even show up after I called customer service numerous times trying to figure out when the moving truck will actually show up. These guys showed up in a huge Penske moving at 10 pm on a Friday. These guys were supposed to show up on a Tuesday. So Friday at 10pm. The movers were smoking pot, and cigarettes, also asking me where a dispensary was in my town. They didn't even care that boxes were marked fragile. After loading my items, I was told the cost of my move would cost 3,000 more than my agreed price. I stated I was told the price I agreed too, can't pay that amount. These guys would not unload my stuff from their truck until I paid them at least $1,000 dollars. These guys didn't leave my home until after 1am, with a money order. I called customer service on that Monday, very different type of attitude from the customer service representative. It rude, he actually stated he didn't care about me or my experience. That he can't do anything for me and I was wasting his time. So now I am here writing this long review. PLEASE DON'T USE GOLD STANDARD MOVING AND STORAGE out of Florida. They just want your money and will take advantage of you in your stressful time of moving.

Move size: Studio Service cost: $5350

Booked this service to move but my plans changed the very next day. Thankfully, they said they would refund my deposit if I cancelled within 3 days. I cancelled within one and was told I would expect my refund shortly. It has been 3 MONTHS and I still haven't seen a dime. I've called multiple times and have been given a longer and longer time frame to expect my money back. I am down over $900 for zero services rendered and will have to consider legal action against this company. DO NOT USE THEM.

Move size: Studio Service cost: $900

It is not an exaggeration when i say this is the most unprofessional, dishonest business I have ever come across in my 29 years of living. They cancelled my move from San Francisco to Minneapolis less than 24 hours before they were supposed to be there. But they didn’t even tell me my move was cancelled, I had to call and find out. This left me with four days before I needed to be out of my apartment and get moved across the country. No apology, no remorse, and no accountability from Gold Standard. In fact, these poor people get satisfaction out of telling you off, you can hear it in their voices, which is indicative of a certain grade of human. If you are able to get passed their entry level associates who painfully lack foundational etiquette and general human decency, you may speak to Damien the supervisor. He was the worst of them all. He called me “bro” several times, stating “should have read the contract bro” and “you’re move is so tiny, we don’t even need you”. He clearly brings his own personal power and control issues and uses his pedestal at work to assert his sad self, but he forgets to bring any semblance of professionalism or competency, please pray for him. Now, these scammers won’t give me my deposit back, after their cancellation cost me a lot of money and stress. I am currently speaking with an attorney, and am moving forward with ensuring I get my money back. I suggest you do the same if you are waiting for a refund, and keep all emails and record phone calls like I did because if there is one thing that is for sure, these people will do this again.

Move size: Studio Service cost: $2000

For the love of GOD, RUN! HANG UP IF YOU GET PRESSURED!!! They brokered my stuff out to unprofessional moonlighting truck drivers. They will not take responsibility once your stuff is taken by a 2nd party. The 2nd party will not respond to your phone calls. The 2nd party then brokers your stuff out to a 3rd party to drive it down. They broke my expensive desk, lost a few boxes of clothing, and shattered a box of well-packed vintage crystal glasses. I called to complain, and they told me they were not responsible!

Move size: 2 Bedroom Home Service cost: $3200

We used this company to move my stepdaughter from Texas to South Carolina. After listing everything that needed to be moved the price was doubled not once but twice. Long story short, after being told they would handle packing they didn’t and after being told the second payment would be more than was needed and we would get money back we didn’t. Instead, we were going to have the quote doubled again. We ended up paying the second quote to have 8 items moved, enough to fill the last 6 feet of the truck. We were then offered a refund of $2000 and after being promised a 3 month timeframe to receive the refund they then said they were having issues with their processing center. Everyone who works for this company knows exactly what they are doing to scam people. They are the lowest of low people. Absolute trash.

Move size: 2 Bedroom Home Service cost: $5000

Gold Standard Moving was a complete disaster, beginning to end. They are NOT an actual moving company, they are a BROKER that contracts with independent carriers.

I used Gold Standard to move from California to Illinois in 2021. I arranged my move with Gold Standard months in advance and was told my possessions would be delivered to my new home in 3-21 days.

My buyers were taking possession of my condo 8/31, so Gold Standard gave me a pickup date of Friday, 8/27. Plenty of time. The afternoon before my pickup, my phone rang, and it was the trucking company Gold Standard had contracted with. The guy told me he wasn’t coming: that Gold Standard had revised my move and he wouldn’t do it, so I had to call and tell them to find another truck because he wasn’t coming. Um, what?

I immediately called Gold Standard customer service. They apologized and told me they would find another carrier that would be there Saturday, and if they didn’t show up Saturday they would definitely come Sunday. Okay. Sunday would still be plenty of time, since I didn’t HAVE to be out until Tuesday at 5PM.

Saturday and half of Sunday went by with NO truck and ZERO communication. I tried calling a few times Saturday and was told there was no customer service on weekends. By Sunday afternoon I was fuming. I called their afterhours service and finally spoke with a rep, who told me they had NEVER arranged another carrier!

A truck FINALLY showed up at 11AM on Tuesday, 8/31. Upon arrival, the moving team demanded $2,000 more than Gold Standard had quoted me for my move! At that point I absolutely HAD to get out, so I just effing paid it. After they finished, I cleaned and walked out incredibly stressed 15 minutes before my buyers took possession. Ridiculous. I had planned MONTHS in advance to avoid exactly this scenario and here I was, a basket case.

One of the movers told me my things were going to LA to be unloaded and palletized, then reloaded onto a bigger truck for transport. It looked like they’d done a decent job packing, so I was not overly concerned.

Four days later, I was in Illinois and ready for delivery. Several days later I called Gold Standard for an update. It had been about 7 days since pickup. I was told, “Oh no! It’s 3-21 BUSINESS DAYS, not 3-21 calendar days. And the 3-21 business days didn’t start when your things were picked up. They started on the first day you told us you were in Illinois!” Fantastic. They had no info beyond this and said I’d get a call the day before my delivery, click.

I waited a few more days and called again, hoping for some shred of information. I was told it was Day 7, and they had no news. I waited another week. By my calculation, we were on Day 13, but the customer service rep told me that nope, it was only Day 9. How was it possible, I asked, that I had called the previous week and was told it was Day 7, and now, a whole week later, it was only Day 9? Again, I was brushed off.

Many days went by, with continued brushoffs and absolutely no information. I FINALLY received a call on 9/27 (28 days after pickup) saying my delivery would be the next day. Now for the delivery nightmare.

During palletizing and re-loading, my possessions were completely manhandled. Carefully packed, new boxes were WRECKED, many crushed and/or torn open. Antiques were damaged, some irreparably. Hardware was missing from beds. Items had massive amounts of packing tape applied to them, and I still can’t get the adhesive off. A dining table is warped by 3-4”. Many items look like they sat in the sun for an extended time, which made me wonder if everything sat in an LA parking lot for weeks, baking and fading in the August heat. Several items were lost completely.

I feel like I was put through an incredibly stressful experience, had my possessions destroyed, damaged or stolen, AND paid over $12K for the privilege. Gold Standard has a process for reporting damaged and lost items, but they make it as hard as they possibly can: massive forms, extremely specific instructions regarding the types of pictures you need to submit, AND they require that you have the original bill of lading (which they do NOT give you unless you knew to ask for a copy of it). I began the process, but honestly I just want to be done with this company and its BS.

Please, please learn from my experience and avoid Gold Standard like the plague!!!

Move size: 2 Bedroom Home Service cost: $12000