Global Express Van Lines

They delivered 89 of 161 items 6 days after the promised date, 46 a month later and they did not deliver the remaining 26 Items. They always tried to get more money from you by giving stupid excuses, (my truck can’t get to your door, the furniture are too big? etc.).  They did the packing (charge me $900.00), the quality of the boxes they used was really bad, I have pictures that they show boxes are crumbled and falling apart. I would not recommend this company I have reported them to Department of Transportation and Better Business Bureau. This is a summary of the event:
 
Specifically, on March 26, 2012, Mr. xxx signed a contract with you to pack and deliver his personal belongings from McLean, Virginia to Folsom, California. The pickup date was April 19, 2012. The delivery date was to be May 6, 2012. You delivered just 89 of the 161 items that you picked up. After two weeks of daily telephone calls, you delivered 46 of the missing items on or about June 6, 2012. Since that time, Mr xxx has made several attempts to contact you by phone and e-mail to find out the status of the remaining 26 items.
 
You have not responded to any of his e-mails nor returned any of his phone calls.
The items that is still missing include the following:

1. Camera and photographs taken of my children while they were young and of my father and mother (who are now deceased). These photographs are priceless. They cannot be replaced.
 
2. Four - five pairs of summer “Zegna” pants. Estimated value = $1,440.00 to $1,800.00 ($360.00 each).
 
3. Five to ten “Zegna” shirts. Estimated value = $1,750.00 to $3,500.00 ($350.00 each)
 
4. Four “Zegna” pullovers. Estimated value = $1,500.00 ($375.00 each).
 
5. Five to seven “Polo” shirts. Estimated value = $450.00 to $630.00 ($90.00 each)
 
Mr. Joshua Thomas
August 28, 2012
Page 2
 
6. Side table from living room set with marble top. Estimated value unknown but replacement value is expected to exceed $1,000.00.
 
7. Coin collection. Estimated value is unknown. This collection is irreplaceable.
 
8. Ironing board. Estimated value = $35.00.
 
9. Plastic laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
 
10. Straw laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
 
11. Duffel bag with Pepsi label on it full of items. Estimated value is unknown at this time but is expected to exceed $1,000.00.
 
12. Silverware from Iran. The exact estimated value is unknown at this time but is expected to exceed $5,000.00.
 
13. Paperwork from previous employers and tax returns. These items are irreplaceable.
 .

Service cost: $4075

I recently did a relocation with global express vanlines.My relocation was from Alexandria VA to Nashville TN.They called me after I entered my info online. The representive's name was John. Such a great guy very personable person.Further more the price for the total move was $3237 based on my weight of 7500lbs. He told me if I weight less I pay less if I weigh more I pay more very simple. It was all based on my cents per lb. He also told me up front of any additional charge which I really liked, he didn't beat around the bush he told me everything I needed to know. He asked if I had anything glass that would be going. I replied yes 3 Tvs and glass table. He told me that when I get my order that I will be able to see where he added anything additional. He also stated that the contract im looking at now will be the same exact contract,when im required to give my signiture. He was absolutley right. Everything with this company is in black and white and very easy to see. I like that there are no hidden charges and the move happens just like the person said. John told me before my move was going to be a total of 7238 but lets round up at 7500lbs to be safe. He said if you don't weight in you don't pay for it. He said the price was a binding price at .45 cents per lb. I liked that I knew even if I go over I know how much I owe. Long story short the movers arived at my house at 10:30 AM they said they would be there 9-12am. That was fine with me cause I needed a little extra time to pack anways so it all worked out. When the guys came to our house they reviewed the inventoery to make sure had all the items on the list,after everything was counted they went ahead and started to disemble the items I listed. They then wraped up everything. Put the items in the truck and set them up for delivery. The gentlment were very polite and curtious to my needs. They said the items will be there in 3-10 days just like John told me on the phone. They picked up on monday and deliverd on tuesday. The same movers arived and the same truck, just a bit fuller this time because they had to pick up another load. When the movers got there they greeted me and then started to unload the items. The driver then told me my total would be $2987. I had a huge smile on my face I ended up paying almost 300 dollars less then what we were estimated at. After everything was deliverd I gave each person $40 dollar tip for there exellent service. The guys looked very tired afterwards though. So I ended up buying a few pizzas for there hard work. Looks like they enjoyed that food more then the money lol. All in all I was very pleased with the company. I would use them again in a heart beat. I would highly recomend this company! When you call in be sure to ask for John. A great guy and will tell you excatly how it is!. When you call in ask for John,he will provide great service and he's quite the comedian.If your to chose a mover make sure its Global Express Vanlines. Thanks again to John and Global Express for giving me a great move.

Mike Watson.

Service cost: $3237

We chose (unwisely) to use global express moving.  We paid the deposit via our credit card.  We were promised our own truck (moving a 5 bedroom house, seems it would be obvious to have our own truck) and were promised next day delivery.  About 1 week after scheduling our  move we received an email from an employee of global telling us to cnacel our move and get our deposit back because the company is a huge scam and is going to take us for all of our money.  We called Global Express to cancel and they said it was a disgrunteled employee and was just trying to ruin their business.  So, we trusted (bad move) the company and stayed on course.  Come moving day they NEVER showed up.  We called and called and called.  THe sales person pretended he had no signal when he picked up the phone and kept hanging up on us.  We finally got in touch with his manager who looked at their computer system and apparently we didn't have our own truck and our delivery date was never scheduled like we were told.  They were going to hold our stuff in their warehouse until they had another trip to NC come up.  So the manager offered us a refund on our deposit and we accepted and found another mover.  We got an email from the manager stating we would receive the refund.  Just to be safe we submitted a dispute to our credit card company.  It is now almost 12 weeks later and I am still disputing the charge.  Luckily, my credit card company is going to handle it from here on out.  THEY ARE A SCAM!  DO NOT USE THEM. PLEASE STAY FAR FAR AWAY from this company. .

Service cost: $5200

I have read all these bad reviews about Global Express Van Lines before deciding a mover and still decided to go with this unprofessional moving company and here I am adding one more bad review. They will sound unbelievably cheaper (the trap I fell for), but the truth is that they will cost you about 2.5 times than their original quotes. And the "free one month storage" is a tricky false promise. Here are the highlights of my interstate move experience with them:

1) They quoted $2200 for the entire move. But after my items are moved from my residence, the delivery agent called me and told me it is going to cost me $4300 because my items are exceeded the allowed weight. I doubted this strategy in advance before booking them and checked with the sales agent whether they are going to charge me for overweight if any; and his exact comment was "it’s never going to happen unless you are moving an elephant".

2) Their movers came to my home at 9pm in the night in a budget truck and left my home at 2am in the morning. The original scheduled time was between 3pm and 5pm. The sales manager was telling me they have their own truck and the crew will come wearing their uniform, another lie.

3) They don't have their own crew or trucks (at least that is what I have observed). They picked the items in a budget truck, and delivered in the destination in another rented truck. I did check with the delivery driver and he said he is not an employee of global. No one takes responsibility and simply points finger at each other.

4)  Their professional packing service is a jock (after charring $600). The crew ran out of packing materials and made temporary packing boxes and packed my expensive kitchen items with these unsafe boxes. I have even given them few spare boxes I had from my previous move.

5) They packed my electronic items along with heavy furniture accessories. Is that called professional packing ? They packed my dining table and computer table as is (without dismantling) obviously the truck space quickly got filled and they complained I have too much furniture and they left my expensive sofa and expensive book shelf in my apartment. The only furniture they transported was a dining table and 6 chairs, a small sofa, a king size bed (with flat frame) and a computer table.

6) They promised 1 month free storage and reached my destination on 19th day and said they won't provide free storage any more. I have to rent a public storage and rent a local mover to move my items from the local storage to my place.

7) Every staff (Including the owner) was non-cooperative.

8) The sales representative who trapped me into this deal disappeared in thin air and was never accessible to me since the order was placed.(well I could contact him 2 times totally after about 20-30 attempts)

9) The crew even opened my fridge and ate chocolates from the fridge. Seeing this I have ordered pizza and gave it to them. Well, this did not bother me, but worth mentioning here to show their professionalism.

Bottom line: Your moving experience = 2.5 times (or more) than their original Quote lots of stress high risk of damaging your expensive items. I would recommend to go with other well reviewed moving companies even if they cost you 2 times more than Global Express Van Lines original quote. At the minimum you will have piece of mind.

I am not new to interstate moving. I have used different movers, just that these guys quoted cheap and I fell in that trap. Hope this review helps someone from all the troubles I had gone through.

Service cost: $4300

In April 2012 I decided to book with this company given that they had an A rating with the BBB and the reviews I found about them online were typically positive.  I don't know what has happened since, but they apparently have gone downhill.  This past Sunday (the 29th of July), they were scheduled to pick up my items for my 1 bedroom apt and deliver them to Kansas City, MO.  At 12:30 pm on the 29th, I received an email from Brian (who is the VP for customer service) saying that a problem occurred with one of the trucks and because they couldn't fulfill their obligation, they cancelled my move.  This happened the DAY OF THE MOVE and I was notified by this via an EMAIL that was poorly written. In the email, I was told that I would get my deposit back, however when I contacted my credit card company, they said they had not heard anything from GEVL.  I called up Brian on the 29th as well as Darren (who was my customer service rep) and left them messages.  It is now the 31st and I have not heard anything from the company.  I have already filed my complaint with the BBB and my credit card company is issuing me a conditional credit and they will follow-up with GEVL.  I strongly urge anyone considering going with this company to think again..For those of you who have already booked with them, BEWARE and consider getting a new company even if it means losing out on your deposit!

Service cost: $1675

Global express van lines was prompt to call me to give me a quote and spend almost an hour talking to my wife and trying to convince her to pay the deposit as soon as possible. After a little while, we paid the deposit and I was told that they would pick everything up on march 26 and that they would take no more than 14 days to deliver the items, but that normally they would take 10 days.
On march 26th they said that they would come at 2 pm so I left work early and waited for them. Of course, they ended up arriving at 6:30 pm and by almost 9:30 pm they were done. Again, they told me that they would deliver on April 7th and of course, they did not deliver on time. They didn't even call me to tell me that they were planning to deliver on the 12th of april until I called them to ask. At that point I had to stick to them, so I waited until the 12th. On the 12th the truck arrived early, but by the time I talked to the driver I realized that there was only one guy from the company (the driver). I asked the driver for the rest of the team and he told me that they were on their way. The driver also told me that they never told him that the apartment was located on the 3rd floor and that I had to pay an extra $75. I talked to the guy and told him that I gave all the information to global express and that they should have told him that it was on the third floor. After talking to the guy, he told me that if I helped him unload the truck he would not charge me the extra $75. I just couldn't believe it! Wasn't I offered a full door to door moving service? After about an hour, I realized that nobody else was coming and that in order to avoid another fee, I had to help the driver, plus I had to go to work and there were big things like beds and mattresses that needed at least two persons to be able to do the job. 
At the same time, my wife was trying to contact the company and after talking to them they said that the owner would call us personally to apologize for the "Logistics disaster", but of course.It never happened.
Another thing that I forgot to say is that they wouldn't start unloading the truck until you paid the full balance in the form of cash or money order only.
Good luck with these guys! Don't believe anything that they say. Also, don't believe in their BBB score, is just a big lie!

Service cost: $2816

The overall experience of the move was HORRIBLE! I had initial contact with Darren the sales person who called me several times and assured me that is company was outstanding and always put the customer first. I had checked their BBB rating and all seemed well and could only find 1 review that happened to be 5 stars, so I decided to give them a try. I was told that my pick up date would be April 2-3 but the movers didn't come until April 4. When they arrived it was 3 guys who, might I add smelled horrible, nonetheless they came and started to repackage some of my items and places items into  a wardrobe box. They charged me for 4 rolls of tape stating that they used at least one roll  on each of my televisions..one 19' and the other 42' in which they didn't, They charged me for 2 people to cover the televisions when in all actuality only one person wrapped both televisions. As the movers were leaving, one guy Nik asked me for a tip and apparently the money I was going to give him wasn't enough so he told me no that's ok he doesn't want it. How rude and unprofessional, who asks for a tip??  Fast forward to the day of delivery..There was only 1 guy that showed up to move all of my items to a 3rd floor apt. It took him 6 hours!! Upon delivery, I noticed that among things missing was my WII game system that was in excellent condition, my motion sensor remotes and nun-chucks. Of course, I called the office to complain but they were closed but I made sure to document the missing items on the receipts. I also filed a police report that same day. On Monday morning, I called the company to complain and was put in contact with Max. Max informed me that my items were miraculously found in their warehouse and would be shipped to me soon. I found this to be quite strange. Out of everything that was package in a bag that was taped around the top, the Wii game system was the only thing that jumped out of the bag.  But this is the big kicker! They stole my game system and then tried to go on eBay and buy me another Wii game system in horrible condition and tried to give it to me. Now if you found MY game system in your warehouse why would they need to go on eBay and purchase another one Bottom line: This company is extremely dishonest. I have called Darren several times and have left recorded voice mails and all to no avail. They claim to have their own trucks and to not broker out your move; however the guy who delivered my items said he did not work for the company and had a different boss Their BBB rating is not believable and I have filed complaints with the BBB and am thinking about suing them At this point I really don't believe any of the favorable reviews this company has received, they probably wrote them themselves On their website they claim to give you free boxes yet when they arrive at your home they charge you for them and threaten to not move any of your items if you don't pay Darren promised to reimburse me for the overages and to refund me monies because they arrived late and now he wont return my phone calls EVERYONE PLEASE GO SOMEWHERE ELSE IF YOU VALUE YOUR ITEMS!

Service cost: $1351

There are plenty of long reviews on here stating why you should not use them. Mine is just the same but I'll make it short.The movers this company uses are completely shady. They  will construct their own weight and volume charges once your stuff is in the truck. They will charge you whatever they want and then coerce you for a tip after they load your stuff.
Once my stuff got here, I was missing a chair and boxes with glassware. I imagind they were crushed and they just threw it out. 
Avoid this and ANY moving company, do it yourself. .

Service cost: $2500