Global Express Van Lines

1 bedroom apartment move.

If this was the last moving company on earth I would not use them. I would carry every piece of furniture and walk to my destination before using this company, what a bunch of crooks. charging $200 for a long walk, really, 25 feet to the elevator and then 25 feet to the loading dock??, $400 extra to pack an ironing board and coffee table, $300 to shrink wrap a TV. DO NOT USE THIS COMPANY.

Poor service.

The movers were scheduled for a weekday morning.  However, they never showed up and I had trouble getting a response on where they were.  I was finally told that the truck had broken down, they did not have another truck, and they would come the next day.  This information wasn't given until after my whole time window had passed.  No one had gotten in touch with me, I had to call to find this out. This was an out-of-state move, and waiting until the next day was not an option.  I was forced to pay someone to be at my apartment for the movers to pick up my things that weekend. The salesperson had promised to be available to me through the whole process.  When I had this problem, he basically told me that he had yelled at the dispatch staff, but didn't actually apologize for the inconvenience.  Someone else helped me reschedule the pickup, and he was the one polite and helpful person I talked to through the whole process. For for the re-scheduled pickup, they did show up and my things were loaded and driven up to me that same day.  My move price was based on weight, and they were supposed to provide me with the total weight so I would know the remaining balance due.  However, when…

Global Express.

Total moving estimate: $10,350.  Actual cost: $16,709.  Numerous items were damaged during the move.  We requested delivery for July 21; they made delivery on July 28.  Granted, the move was across the USA, but one week later than requested.  This cost me extra expenses for lodging, etc.  The salesman could not help us much once the sale was made.  All the movers, about nine different people, insisted we pay them all large tips. We paid over $400 in tips.

They delivered 89 of 161 items 6 days after the promised date, 46 a month later and they did not deliver the remaining 26 Items. They always tried to get more money from you by giving stupid excuses, (my truck can’t get to your door, the furniture are too big? etc.).  They did the packing (charge me $900.00), the quality of the boxes they used was really bad, I have pictures that they show boxes are crumbled and falling apart. I would not recommend this company I have reported them to Department of Transportation and Better Business Bureau. This is a summary of the event:

 

Specifically, on March 26, 2012, Mr. xxx signed a contract with you to pack and deliver his personal belongings from McLean, Virginia to Folsom, California. The pickup date was April 19, 2012. The delivery date was to be May 6, 2012. You delivered just 89 of the 161 items that you picked up. After two weeks of daily telephone calls, you delivered 46 of the missing items on or about June 6, 2012. Since that time, Mr xxx has made several attempts to contact you by phone and e-mail to find out the status of the remaining 26 items.

 

You have not responded to any of his e-mails nor returned any of his phone…

Global Express Van Lines.

BBB rating was A. Slipped to B . Was discussed with Allan and assured problems were corrected. Went to C. At the time of this review, an F.

Estimate price was less than $2200. End cost was over $4900. We expected price to increase due to packaging and weight difference. Price would have been acceptable had we received the service we were promised.

Did good job packing and loading initial truck in MD.

Off loaded and loaded at least once.

Used 2 people found on the Internet (per driver) to unload truck. Appearance/dress disheveled and dirty. The larger of the 2 did not show any incentive and let the others do most of the work.

Damaged curio cabinet, inlaid table, dining table, stained glass lamp shades. Broken collectibles.

Many items missing/stolen including kitchenware, lamp top, top half of antique dresser including mirror, and other boxes.

"Movers" refused to take items up one flight of stairs until co-ereced. We paid to have desk taken upstairs.

Never received final weight from Global. We refused to sign receipt due to the damage, etc. Driver left without leaving a copy of bill of laden.

Claims process is laughable. We called the claims center and found they were 3rd…

Do Not Use This Company.

What a bad experience.  Piclup was late.  Josh gave us a "NOT TO EXCEED QUOTE"  We explained that we did not want to haggle after our items were loaded.  The Russians that came told us it mean not to exceed weight.  This is not what we were told by Josh, who I might add did not bother to return calls after they got the order.  So, after loading the truck, they tried to shake us down for $2,000 being told that any over weight would be 40 cents per pound.  It ended up costing us $1,000 extra at that point.  Then they put the items in their warehouse for 30 days free of charge to be delivered at two places an hour apart.  It was a struggle and many calls to arrange deliver.  Driver was late.  Items were broken, furniture scratched shrink wrapped ripped off of my $800.00 mattress which was filthy. The bill of lading was a complete joke.  Nothing was numbered at all on it. So there is no way to tell what is missing although we do know there is an $800.00 classic collector surf board and a cooler missing!  Funny they told us twice those items were there because the mover had to come back because they forgot them! Then there were the additional deliver charges of $500.00.  DO NOT USE…

Moving company.

Global express van lines moved my house hold goods from florida to texas, what a disaster.  I suggest no one use this com[pany.  they hide after the fact and ignore your clains, any you will have them.  I took pictures of my goods when they arrived.  my 52 inch samsung sreeen looked like a bowling ball had been thrown at it.  I have a 140 gallon aquarium that wasn't wrapped or protected in any way and it got chipped on the edge and can no lomger be used.  almost evert piece of furniture has been scratched along with 4 pictures broken that were not wrapped or protected.  the custom aquarium stand has so many scratches it will have to be refinished and there were two of the three hinges on the top that wew sprung.  six of eight plates were broken.  I bought boxes from u haul to pack by belongings and when they cane some of the sides were busted from being thrown or stacked incorrectly.  when the van arrived for delivery it was a full size moving van and my goods were the items in the truck.  they were scattered through out the truck not tied or secured to anything.  my mattress was to be put in a carton as is required by law but it was standing on it's side in the side door.  my…

Never Showed up.

We chose (unwisely) to use global express moving.  We paid the deposit via our credit card.  We were promised our own truck (moving a 5 bedroom house, seems it would be obvious to have our own truck) and were promised next day delivery.  About 1 week after scheduling our  move we received an email from an employee of global telling us to cnacel our move and get our deposit back because the company is a huge scam and is going to take us for all of our money.  We called Global Express to cancel and they said it was a disgrunteled employee and was just trying to ruin their business.  So, we trusted (bad move) the company and stayed on course.  Come moving day they NEVER showed up.  We called and called and called.  THe sales person pretended he had no signal when he picked up the phone and kept hanging up on us.  We finally got in touch with his manager who looked at their computer system and apparently we didn't have our own truck and our delivery date was never scheduled like we were told.  They were going to hold our stuff in their warehouse until they had another trip to NC come up.  So the manager offered us a refund on our deposit and we accepted and found another mover.  We…

They never came!

In April 2012 I decided to book with this company given that they had an A rating with the BBB and the reviews I found about them online were typically positive.  I don't know what has happened since, but they apparently have gone downhill.  This past Sunday (the 29th of July), they were scheduled to pick up my items for my 1 bedroom apt and deliver them to Kansas City, MO.  At 12:30 pm on the 29th, I received an email from Brian (who is the VP for customer service) saying that a problem occurred with one of the trucks and because they couldn't fulfill their obligation, they cancelled my move.  This happened the DAY OF THE MOVE and I was notified by this via an EMAIL that was poorly written. In the email, I was told that I would get my deposit back, however when I contacted my credit card company, they said they had not heard anything from GEVL.  I called up Brian on the 29th as well as Darren (who was my customer service rep) and left them messages.  It is now the 31st and I have not heard anything from the company.  I have already filed my complaint with the BBB and my credit card company is issuing me a conditional credit and they will follow-up with GEVL.  I strongly urge…