EZ Moving Van Lines Inc.

Worked with Bruce out of West Palm Beach office, was given a bid of $2697.64 @ 4798 lbs. We had 3 different companies all gave us bids around the same weight. Chose EZ Movers because they had a 5 star rating on Consumer Reports & Consumer Reviews. Before the Dec. 5th pick up date another rep called saying he needed an up-dated inventory list, which my husband did. The Rep said he was raising the poundage but was rating everything heavy and when the truck was weighed all that would be adjusted. What he didn't say was the extra weight added administration fees, gas fees as well as the .39 per pound and that on weighing you only get back .10 cents a pound. My husband did a weight check and figured what he had added and what he had taken off was pretty much a wash but okay supposed to readjust it after weighing right? So now bill was $4,512.98 so needed another $1000 up front and more money on pick up and delivery. Afterwards I noticed he was out of MO. They picked up on the correct day, (December 5th) didn't need the shuttle we'd been charged $300 for and my husband had put everything in the garage so didn't use the $100 fee to bring a safe out of the basement. But my husband was happy with the loaders and reported the truck wasn't even half full.
By Dec. 11th after not hearing from the company I called Bruce who turned me over to customer services. No one seemed to know where our shipment was just kept telling me it was "in transit". Nor did they know what our weight ticket read. Said they would look into it and call me right back. On Dec. 13th I called Bruce again who again turned me over to customer services. I was told it was still "in transit" and that our weight ticket read 8640 pounds. So they would need an additional $1,000 on delivery, which they still didn't know when it would be and she hung up on me when I said I wanted her to text or email me a copy of the weight ticket. On Dec. 14th I sent Bruce an email stating that if I was not given a delivery date and time by noon on Dec. 15th I would be notifying the Citrus County Sheriffs department in Florida that the load was lost or stolen. I also cc'd it to my husband still in Illinois and the CCSD. On Dec. 15th a driver called me at 11:58 (not kidding) and said he would be delivering my load on Saturday afternoon. (16th) but that he had no knowledge of a weight ticket. Saturday he called and said he was having truck issues and would be there at 9 o'clock on Sunday morning, which he was. He picked up the load from David and Goliath Moving Co. who we did not have a contract with in Chicago from a warehouse. William and his crew of 4 did a good job unloading our items and as far as I can see we received everything. A few things were broken and the gun safe my husband sent empty and locked came open. Our conversation set that was new in box was taken out, but all parts were there. Both bike wheels back brakes were locked up, handle was broken off of china cabinet, and one box of bowls was smashed into pieces. Total cost ended up being over $5,000, I've never received a weight ticket which I'm sure is a Federal offense. If you go with EZ Movers in FL make sure they are not just being a broker and plan on third partying you out. Because looking at reviews for EZ Movers out of Chicago, this seems to be their regular operating procedure. How our stuff ended up being with David and Goliath out of Chicago with their very rude supervisor (Eli) I have no idea.

Move size: 2 Bedroom Home Service cost: $5300

I originally booked with a different company, who I will refrain from badmouthing on this review. They never showed. Last minute I had to call other companies that had called me and my, probably about, fifth call was to EZ Moving. I spoke with a gentleman named Harry and he did a wonderful job at making me convinced that I could still get picked up.
I need to get my stuff out of my house either by that evening or my the following morning. Harry was honest stating that no one would be able to come that evening, I was assured someone would be there the next morning.
I was not able to sleep, due to stress and anxiety. I called EZ Moving at 7 am to make sure everything was still set up. A lady answered the phone and, again, assured me that someone would be there between 8-10. The driver called me as soon as I got off the phone and showed up at my residence at a little after 8 am.
The movers were fine gentleman, they were helpful and sweet. We ate lunch together and they continued to move my stuff until about 1 pm.
I knew I was only going 400 miles, but I could not accept delivery until the following week. I had plans to visit my grandchildren and I was not going to let my moving mishaps ruin them.
The company finagled the schedule to ensure I would not get my house things until I wanted them.
When I got back from my little getaway, I called the EZ Moving and let them know that I would be ready now.
They had the truck out to me the next day and it was the same great men that did the first part for me.
Everything went just great, I am appreciate that moving companies, not all of them but this one at least, accommodate. Not all moving companies are good, I found out. But I left a bad note for the bad one and a good note for this one.
I had no damaged or lost item. I could not seem to find my microwave anywhere while unloading, and I remembered that it was packed up, I did locate it.
I have nothing bad to say to this company, I have recommended them and I thought they deserved to hear the nice things I had to say. I wanted to let others know as well.
Have a splendid afternoon.

Move size: 4+ Bedroom Home Service cost: $7280

EZ Moving Van Lines is not the company that comes to do the move. They subcontract other movers that do not charge the same as they quoted. I was offered a huge discount and when the actual movers showed up the price more than doubled. Because I refused to work with the movers they sent and refused to pay more money they say I forfeited my deposit. After arguing with them for days, they still refuse my refund. BAD BUSINESS! Stay away from this company. They are full of lies.

Move size: Partial Move Service cost: $1445

I planned to move my goods. I had to take Ezvanlines in the last minutes. When they initially committed, the total cost was 1570, 700 would be advance and 50% remaining while pickup and 50% while drop. But the company who picked up asked for $700 during pickup. I was pretty confident and I weighed each and every box and it will not be more than 2000 lbs. But after picking up the goods, they mentioned that your goods was 2800 lbs. I said one bed room house cannot have goods for 1.18 tons. I asked for the weighing receipt. They said they would give it during delivery, but I did not get it and moreover they will not have it. They will see if the shipping cost matches if not they will try to grab as much money from the customer to match shipping cost.Denver Actually, the Ezvanlines and the shipping company does not have any hold, they behave individually. Each of them can say their own rate/price to the customers and grab as much money possible. They took additional $500 from me for a very minimal good. If it was told before I would not have shipped my goods, rather bought all my good newly for $2000 in my new location. My goods will not be more than $2000. And the way they communicated is very harsh. If you need your goods I will deliver it today otherwise I will leave it warehouse and you will have to pay the rent for the warehouse. Very rude co-ordination from the shipping company (Spirit Van Lines). After Ezvanlines I have decided not to go with any shipping company, rather sell the goods and buy new one.

Move size: 1 Bedroom Home Service cost: $19000

This is the worst company I have ever worked with in my life. From day one until the end of my contact with this company, they lied. I stated I needed my 80-year-old mother's items by a certain date which was nearing, and so they told me they would come get my items in three days and have my mother's furniture there by the date I requested and at the latest the following day. I hurried and packed my mom up, and on the day of pick up a company with a different name comes and I should've know right then there was an issue. I was suspicious and asked and they said they are the ones that pick up, and assumed they pick up and EZ delivers. Not so. EZ is just a middle man. They sign you up and then pass you on to whomever. I called two days before the delivery date and everything was moving as planned, so they said. Day of we don't receive any call and to get ahold of someone was short of a miracle. it was obvious this is how they handle things. Everyone is a part of this scam. I was told to wait to hear back, then he will be there tomorrow and the He will be there tomorrow came for an additional eight days, along with the truck broke down in Tallahassee (items moving from Ft. lauderdale to New Orleans, they moved all the furniture to another truck, to they were in Orlando, which is heading back to Ft. Lauderdale. During all of this I spoke easily to 8 people, pretending to be managers, people of authority, and when I threatened them with a lawsuit, they threatened to put my items in storage. The rate doubled from the original price. Do me a favor and STAY FAR FAR AWAY from EZ Moving Van Lines.

Move size: 1 Bedroom Home Service cost: $3200

I used this company to move from Denver to LA. They contract the job to another company. Although they were late by a day the company showed up with a team and quickly packed my things up. Everything seemed to be moving smoothly but then a tow truck type man walked up to me and said here is the new bill. They charge you for every piece you don’t include during the inventory even though I was under the impression I was paying for space and weight on the truck. They tried to haggle me for more than double what I was first quoted so I told them I could give them $300 more or they can take my things off the truck.. they accepted the deal. Thinking my nightmare was over I waited for my things to arrive to LA 5 days later than told and my dressers were broken, my large wall pictures were shattered and now I’m just noticing that I’m missing a box which had valuables.. when I spoke to the driver who dropped off he said that there is a claims department which I called and they did not answer.. still waiting on a call back and my move was on12/15.. it’s now February 1st. To summarize bad service $2000 for the move of one bedroom worth of things and over $1000 in broken or missing items which I doubt will ever get reimbursed. I probably should talk to a lawyer at this point.

Move size: Studio Service cost: $1900

Buyer Beware: this company charged me for arranging my move and never delivered. We were left stranded with no movers and no replies to our repeated calls to the “24/7” service. We ended up with costs to move items to storage and flights back to pick up from storage and move. Lost our $680 deposit and even though we were promised in an email on 12/5/2017 that the refund was sent that day, no money has been received and calls were ignored or sent to voicemail. I was given the name of Gary Porter as the owner and sent him a detailed letter regarding the problem. I not only never got a response but when I checked the Better Business Bureau information about company owners and administrators, he didn’t exist. We’ve heard excuses that the person who promised the refund is on leave, was transferred, is under new management, was let go . . .
I am now filing a complaint with the Better Business Bureau. Be sure and check the BBB website before signing up with this company. EZ Moving has a customer satisfaction rating of 1 on a scale of 1-5 with 5 being high.

Move size: 1 Bedroom Home Service cost: $680

EZ Moving Van Lines is a broker. Unbeknownst to us they hired a local mover to pick up our belongings. Once the truck was loaded the driver demanded an additional $6000 dollars. Our cost went from $6000 to over $13000 dollars. We had been very accurate in describing the goods to be packed and shipped. In fact most of our belongs were already packed for shipment and we just had a kitchen and furniture to be additionaly packed. EZ Moving's contract states, if the truck is loaded and you are not advised of a change in your cost the original estimate must be honored. We were never advised our cost would go up untill after all our belongings were placed on the truck.The company has refused to honor that agreement even though it is a Federal regulation. When we questioned the charges we were told it was cheaper if we shipped by space and not weight. We were told the weight of our belongings was 16,000 pounds. When we asked for verification of the weight, we were told the driver never had the loaded truck weighted. Another carrier actually moved our belongings to Florida.We have requested tariff by space information on the truck that moved us to Florida and the company to date has refused to provide that information even though they are required by law to do so. I recommend anyone looking to do business with this company do some research. We have repeatedly filed complaints with the company and have received no response. It is our belief that as a broker they simply contract your business out and you are then at the mercy of the carrier they hire. If your service is unsatisfactory, they simply pass the blame.

Move size: 2 Bedroom Home Service cost: $13353

Their quote was one thing, the movers charge was quite another. I was never contacted by them but once during the move. The mover arrived one day and a half late, late in the day. Nationwide was the mover. Their driver was rude and wouldn't weigh shipment. Their dispatcher was rude as well. Couldn't reach EZ Move until next day. I was told that I should have called them which I stated that I had. They keep putting me off as far as any type of settlement. The thing that really steams me is that McKenna at EZ Move said that Nationwide was not a good company to work with. Just a total bad experience. For anyone looking to move, go directly to a mover and leave the broker out of it.

Move size: 2 Bedroom Home Service cost: $6274

I scheduled in January for a "discounted rate" according to Michael Robinson. At last minute (7 months later) after calling 5 plus times to figure out what is going on they tell me no one will pick it up for that price so I agree to a higher price cause what can I do? Still no word from quality assurance and all my phone calls were answered with "havent heard from dispatch" the day before they're supposed to come out (after calling every day multiple times a day) they tell me "they must have forgot to send it to dispatch" just don't do it.

Move size: Studio Service cost: $2400