Enterprise Moving

My wife and I planned a last-minute move from Oakville to Mississauga and we wanted it done properly. Jennifer was responsive and helpful in making sure all details of the move were taken into consideration. The team arrived on time and wrapped all our furniture very professionally. Despite having delicate stuff like ceramics, glass items, porcelain and pictures, they packed and transported all the items with excellent care and protection. They handled the disassembling of a tricky bedframe and sofa seamless and put it back together. They truly made our move a prompt and seamless process from start to finish. Very grateful, thank you guys!

Move size: 3 Bedroom Home Service cost: $1220

If you want peace of mind and your goods delivered with no hassles, then this is definitely not the movers to use. Do not be deceived by their low rate, their service is poor, they make no apologies for that too. My goods were moved for over a month now, and I still have not received them at the destination.They keep postponing by a week everytime I call. I dont understand how they are still in business with their really bad service. I could have given a zero star if that option was available.

Move size: 2 Bedroom Home Service cost: $1549

They are extremely shady they don't even use their real names or provide an address on their website ( https://enterprisemoving.ca/ ) or invoice! So just be aware of any moving company with the address 1670 Enterprise Rd, Mississauga. Lucas is the nicest guy when you call to get a quote (which is deliberately and inaccurately low to hook you, until they take your stuff and update with the "actual weight" to find your final price between X2 and X3 of their original quote), they never provide you with their certified/ "government-regulated scale" reading. A lot of items are broken and others are missing altogether (including big items).

When asking for an estimated time of arrival for my items, Lucas said "we are a consolidated shipping company and that's why we are affordable" so just sit tight and weight until we have a full truckload coming your way. Thinking about the ~ $3,600 I had to pay (compared to $1,350 initial quote) and the fact that they weren't cheaper, or more affordable, than others, I replied with "you are doing not charity work here" because even if this is a consolidated shipping company, they still cannot leave it open-ended. It is not the customer's problem if you don't have enough business, sometimes you have to take a loss in business. He then replied with "this is the stupidest comment I have heard in my life," "your comment was stupid and insulting and I had to put you in your place." lol

Just like others have said, they wouldn't answer your call, they would put you on hold until you hang up, block your number, send you to a full voicemail box and not respond to your emails. Just get someone else to call or email them, and you will see how those scammers will be thirsty to pick up and provide a quote for "new business."

You wouldn't believe what I had to do to have them ship my belongings to me in a timely manner! And to finally get them to answer the phone and tell them how horrible their service has been (not that it would make a difference, but sometimes you just have to tell someone "**** you") just set your e-transfer password as something other than what they ask you to provide so that they have to talk to you to get their money.

Do yourself a favor, and find others to move your items.

Move size: 1 Bedroom Home Service cost: $3600

Run, run as far as possible and dont except a quote, worst moving company in Canada, was told by Lucas, who has now disappeared completely, that my move will arrive between 16 to 18 July, never happened, then was told by the rude accountant it will be the following weekend, didnt happen, eventually got hold of Mark, who assured us it will be between 28 and 30 July, guess what?? Its not being delivered, now Mark is not taking my calls, Lucas is not taking my calls and the rude accountant just keeps yelling over me that its a delay and not their problem and that the driver will call me sometime next week, I am sure, my move will again not be delivered. I have paid them in full on 12 July already, so in all fairness, they have stolen my money and my move. This is a direct quote from Lucas "And deliver them 16th-18th (no Guarantee, this is transportation , anything can happen on the road, unless there is nothing extra ordinary ,there is no delays )"

Today I was told that other people had bigger moves than anticipated, therefor my move was not send, a week ago I was told its because its SUMMER that my move is delayed.

Please, for the love of God, do not waste your time or money not worth it!!!!

Move size: 2 Bedroom Home Service cost: $1654

I reached out to this company to ask about a move but was unclear how they received my information given that I've been making a number of calls, but never heard of, nor did I reach out to Enterprise Moving.

When they confirmed they were with All Canada Movers, I thanked them for letting me know and that I wanted to be sure they're actually affiliated with a broker. The immediate response from someone (I think his name was Lucas) was "that's OK, thank you for your time. Good luck with your move" and then he abruptly hung up.

There are many sketchy movers out there, so BUYER BEWARE. Anyone not wanting to provide the most basic information like how they got your information, should not be trusted with your property.

Not recommended.

Move size: 4 Bedroom Home Service cost: $2750

I moved from Toronto to Vancouver a week ago. They promised to be early and by a certain time on the day of my move because I had a flight to catch. They were three hours late which was extremely stressful for me. I have health issues and was packing everything by myself. They acted like being late was no big deal but also said they don’t recommend flying and moving on the same day but when I first told them about this they said it was no problem. When I called to talk about this just now my voice broke a bit and I was made fun of for “crying”. Also yelled at me and talked over me when I was trying to explain what happened. I don’t know about them but usually moving across the country is pretty stressful especially when you can’t see your stuff and have no idea if it’s ok or if anything will be missing. Lucas wasn’t even 100% sure if my stuff was actually in their storage in Richmond which is so unprofessional. I asked if some of my stuff could be moved to my new address and some of it to an art studio down the street 5 minutes away but he says it’s an extra charge just for driving 5 minutes apparently. I thought maybe they could offer to do that for free since they were so late but no of course they want to gouge as much money from me as possible. By the way your bill will be at least four times the amount they quote you. They will most likely be late on my moving day again. Also there is barely any communication between co-workers and the movers because no one seems to know what exactly is going on.

Move size: 2 Bedroom Home Service cost: $2700

Please please do not use this company. We have moved to a new province with promise of our belongings arriving June 28. I have had to call them over and over daily as they recognize my number and send me to a full mail box. The drivers who picked up and delivered(finally) our belonging were curtious and professional BUT..the staff at Enterprise are the rudest lying people I have ever dealt with in my life. We were given definate date of arrival 4 more time...nothing..only after filing with BBB and telling them I was teporting our belongs stolen did it show up! DON'T GO NEAR THIS UNPROFESSIONAL COMPANY EVER!

Move size: 1 Bedroom Home Service cost: $3600

I believe Enterprise Moving is a scam company, attempting to rob customer's of their possessions. After waiting 8 weeks for my truck I had to threaten them with a lawsuit and contacting the authorities to receive my possessions.

I was moving between Manitoba and Ontario, they estimated the move would take 2-3 weeks. We were patient and waited 4 weeks before contacting them. Enterprise continued to transfer us to different staff members, hang up on us and refused to allow us to speak to a manager. They could never get a hold of the driver and had no idea where my possessions were.

Lucas Galatas (relocation specialist) is a real champion. Taking no responsibility for the move, I'm calling him out specifically because he's a complete tool and not helpful.

Finally after 8 weeks I sent a final email stating that I filed a complaint with Consumer Protection Ontario, would be contacting the Mississauga Police and the Better Business Bureau. Somehow the truck arrived that very day! They told me that they would make the deliver the following day.

That evening at 10 pm we got a call from a Toronto area phone number saying that we had to send an e-transfer before receiving the possessions because e-transfers take long. No they don't, unless you bank with PC.

So the truck arrived the following day. I had to pay before they would unload the truck and I received someone else's shelf along with my load. Enterprise wrote the number "9" on all my containers in permanent marker as well.

The truck driver told us they he would never work with the company again, that we should have received a discount and he couldn't believe how they handled our move.

Enterprise is a scam. I am in contact with CBC Marketplace, don't be surprised if you see this in the news.

Move size: 1 Bedroom Home Service cost: $2400

I had my stuff picked up from Manitoba (to Toronto) last June 22nd, exactly a month ago. Hoping that my stuff be delivered after 2 weeks as Lucas promised. July 8, I called the office, and was told to wait for another 2 weeks. Tuesday, July 20, I followed up and was told that container van just arrived so they need to sort out stuff and deliver by Thursday. Today (July 22nd), I phoned the office to ask of the time of delivery as promised. But now, this worker Mark,who is so unprofessional just informed me that my stuff are still in Manitoba. When I said that someone from their office told me that shipment just arrived Tuesday, “he was not the one I talked to, so I just accept this fact,” he said.(Arrogant!). The reason given now is lack of driver. (What???)

As of now, I’m not certain when my stuff be delivered after reading previous comments and how much should I pay for a 1 room apartment.

Move size: 1 Bedroom Home Service cost: $750

Like so many other reviews, my shipment came later than committed and the customer service was terrible! It wasn't that it took too long, in fact, 1 week for a long distance move is actually quite reasonable. It's the fact that I was told one thing, and then when I called to inquire why it was delayed, I was yelled at, told I was a liar, hung up on, and lied to over and over. I was given new dates multiple times, and each time they didn't show up. I finally wrote an email asking for a confirmation that it would indeed be the next day, indicating that I didn't care if it was or not as I had an opportunity to go out to the lake until it arrived, so they could come whenever, as long as I had 3 hours notice to get back. They replied and said that it would for sure be the next day, so I didn't go to the lake and sat at home all day waiting. They finally called at 5:15 to say it wouldn't arrive with some excuse about there not being enough room in the truck...which made no sense at all. I will say that the movers and truck drivers on both ends were polite and professional, although moved a little slow, but really did work hard to fix the damage being done by those at head office. The salesperson I worked with was so helpful and polite while I was booking, and turn into a Jekyell and Hyde after he had made the sale. He was so incredibly rude and tried gaslighting me over and over. The most frustrating part about it was that, if they had just been upfront and polite about how long it would take, the cheaper price would have been worth the wait. A little bit of good customer service would have gone such a long way! DO NOT USE THIS COMPANY! While they did deliver our stuff relative unscathed and for cheaper than some of the bigger companies, their poor customer service just wasn't worth the stress they caused me.

Move size: 4+ Bedroom Home Service cost: $10000

Absolutely terrible(would give zero stars if I could) was told they would there on June 9th, and emailed for confirmation the day before - no response. June 9th came and they were a no show, called and got no answer and the voice messages were "full", tried emailing again and no answer. Called several times and always no answer with messages being "full". Had my daughter call from a different number and they picked up on the 2nd ring, interesting. After some back and forth they stated they had "mechanical" issues and the truck would be there 2 days later. I had no faith in their promise and their lack of responses so cancelled. Do yourself a favour and get a reputable mover, steer way clear of this company.

Move size: Studio Service cost: $8000

BE WARNED. This company GHOSTED us on the day of our move. We had everything schedule and followed up two days before, we were assured everything was booked and ready. Two hours before they were to show up, I called to confirm and they CANCELLED OUR BOOKING. They gave a horrible excuse that it was cancelled in the system. My husband called back and they said the truck broke down, however NO one decided to call us to let us know? Apologize? Offer a solution? NOTHING! Do not recommend at all. We are STILL WAITING FOR OUR DEPOSIT.

Move size: 3 Bedroom Home Service cost: $660

DO NOT, under ANY CIRCUMSTANCES, use this company to move your belongings.

We contracted this company in March (with $200 security deposit) to move us from Quebec to Ontario, and they cancelled less than 24 hours before our move date (June 30th). We had to be out of our apartment in two days. When we phoned them they offered no help or solutions, and basically told us to start googling/calling moving companies. The *very* least you could have done as a company was try to help us find alternative movers, Lucas, given that you were the ones who cancelled the contract last minute. After a few more calls they told us to contact lawyers and/or the government if we have any further complaints. We had to contract last-minute movers on June 30th (no easy and cheap feat, July 1st is 'moving day' where we were moving from) to move our stuff into storage, incurring thousands of dollars of additional costs.

Believe all of the other bad reviews - if you hire this company, there is a very good chance your move won't go well (or won't happen at all)!

Move size: 3 Bedroom Home Service cost: $3000

DO NOT USE!!!!! Used this company to move AB to ON. First, they texted saying they were coming a day early, then I'm pretty sure movers in AB stole my passport. I was told things would arrive in one week, now approaching two weeks, they won't tell me where my things are or give me a delivery date or weight I'll be charged for. Keep getting hung up on/disconnected/shuffled around and guy named Bruno then answered said I was lying to him, I wasn't hung up on and that I already got my answer, which was no answer on when my things might be delivered. He was extremely rude and aggressive on the phone.

I've filed with BBB, I'll be filing a police report next, looks like there's a history of this now that I see other reviews on here. Looks like Consumer Protection Ontario is also somewhere to file.

Move size: 2 Bedroom Home Service cost: $1500