Enterprise Moving

My wife and I planned a last-minute move from Oakville to Mississauga and we wanted it done properly. Jennifer was responsive and helpful in making sure all details of the move were taken into consideration. The team arrived on time and wrapped all our furniture very professionally. Despite having delicate stuff like ceramics, glass items, porcelain and pictures, they packed and transported all the items with excellent care and protection. They handled the disassembling of a tricky bedframe and sofa seamless and put it back together. They truly made our move a prompt and seamless process from start to finish. Very grateful, thank you guys!

Move size: 3 Bedroom Home Service cost: $1220

I moved from Toronto to Kamloops and hired the company. They picked my stuff on Aug 20th and are supposed to deliver in the first week of Sept. I've not received it. No information, all their office phones stop receiving calls, cannot connect with any of them! I'm still sleeping on the floor with my 9 year old daughter, and the weather is getting cold! Still no update about when I'll receive!! I'm not sure whether I hired a ghost company! Will I receive my stuff?

Move size: 1 Bedroom Home Service cost: $5100

This mover is the poorest one in every aspect. I request please do not hire this mover otherwise you will suffer miserably. The one named Lucas said they deliver in a week. I asked him I need my items in Edmonton by August 15 and when you will pick them from Winnipeg. He said we will pick on August 10 and they picked. I rented the apartment accordingly and moved to Edmonton with my family by car. On August 16, I called them that I didn't received my items. They said earliest they can deliver is on September 02. Just imagine now I had to live without any household items and with two little kids. When I hired them I wrote everything clearly in each email regarding delivery date. Now I knew only I can do is wait. They never bothered to reply my emails afterwards. On September 02, I did not get the delivery. Then they gave me a new date September 07. Even on September 07, I didn't get my items. They gave new date September 10. I didn't get my items. They gave another date September 12. On September 11, I got the call and lady asked me to pay as invoice was sent through email. I sent the money on September 11 but did not received my items on September 12. They gave me another date September 15. I didn't get my items. Finally, I got my household items in evening of September 17, 2021. The delivery that I was supposed to get on August 15, 2021, I got it on September 17, 2021. Guys, imagine how much my family suffered and the additional money I spent in this period without any household item. I know they will reply this review by saying we are consolidator movers. As a customer what I have to do with it when I cleared everything about delivery date in email and on phone they agreed to it. "SO PLEASE AVOID THIS MOVER IF YOU DON'T WANT TO BE ANOTHER VICTIM".

Move size: 1 Bedroom Home Service cost: $1237

I moved from Toronto to Vancouver a week ago. They promised to be early and by a certain time on the day of my move because I had a flight to catch. They were three hours late which was extremely stressful for me. I have health issues and was packing everything by myself. They acted like being late was no big deal but also said they don’t recommend flying and moving on the same day but when I first told them about this they said it was no problem. When I called to talk about this just now my voice broke a bit and I was made fun of for “crying”. Also yelled at me and talked over me when I was trying to explain what happened. I don’t know about them but usually moving across the country is pretty stressful especially when you can’t see your stuff and have no idea if it’s ok or if anything will be missing. Lucas wasn’t even 100% sure if my stuff was actually in their storage in Richmond which is so unprofessional. I asked if some of my stuff could be moved to my new address and some of it to an art studio down the street 5 minutes away but he says it’s an extra charge just for driving 5 minutes apparently. I thought maybe they could offer to do that for free since they were so late but no of course they want to gouge as much money from me as possible. By the way your bill will be at least four times the amount they quote you. They will most likely be late on my moving day again. Also there is barely any communication between co-workers and the movers because no one seems to know what exactly is going on.

Move size: 2 Bedroom Home Service cost: $2700

I reached out to this company to ask about a move but was unclear how they received my information given that I've been making a number of calls, but never heard of, nor did I reach out to Enterprise Moving.

When they confirmed they were with All Canada Movers, I thanked them for letting me know and that I wanted to be sure they're actually affiliated with a broker. The immediate response from someone (I think his name was Lucas) was "that's OK, thank you for your time. Good luck with your move" and then he abruptly hung up.

There are many sketchy movers out there, so BUYER BEWARE. Anyone not wanting to provide the most basic information like how they got your information, should not be trusted with your property.

Not recommended.

Move size: 4 Bedroom Home Service cost: $2750

I believe Enterprise Moving is a scam company, attempting to rob customer's of their possessions. After waiting 8 weeks for my truck I had to threaten them with a lawsuit and contacting the authorities to receive my possessions.

I was moving between Manitoba and Ontario, they estimated the move would take 2-3 weeks. We were patient and waited 4 weeks before contacting them. Enterprise continued to transfer us to different staff members, hang up on us and refused to allow us to speak to a manager. They could never get a hold of the driver and had no idea where my possessions were.

Lucas Galatas (relocation specialist) is a real champion. Taking no responsibility for the move, I'm calling him out specifically because he's a complete tool and not helpful.

Finally after 8 weeks I sent a final email stating that I filed a complaint with Consumer Protection Ontario, would be contacting the Mississauga Police and the Better Business Bureau. Somehow the truck arrived that very day! They told me that they would make the deliver the following day.

That evening at 10 pm we got a call from a Toronto area phone number saying that we had to send an e-transfer before receiving the possessions because e-transfers take long. No they don't, unless you bank with PC.

So the truck arrived the following day. I had to pay before they would unload the truck and I received someone else's shelf along with my load. Enterprise wrote the number "9" on all my containers in permanent marker as well.

The truck driver told us they he would never work with the company again, that we should have received a discount and he couldn't believe how they handled our move.

Enterprise is a scam. I am in contact with CBC Marketplace, don't be surprised if you see this in the news.

Move size: 1 Bedroom Home Service cost: $2400

Like so many other reviews, my shipment came later than committed and the customer service was terrible! It wasn't that it took too long, in fact, 1 week for a long distance move is actually quite reasonable. It's the fact that I was told one thing, and then when I called to inquire why it was delayed, I was yelled at, told I was a liar, hung up on, and lied to over and over. I was given new dates multiple times, and each time they didn't show up. I finally wrote an email asking for a confirmation that it would indeed be the next day, indicating that I didn't care if it was or not as I had an opportunity to go out to the lake until it arrived, so they could come whenever, as long as I had 3 hours notice to get back. They replied and said that it would for sure be the next day, so I didn't go to the lake and sat at home all day waiting. They finally called at 5:15 to say it wouldn't arrive with some excuse about there not being enough room in the truck...which made no sense at all. I will say that the movers and truck drivers on both ends were polite and professional, although moved a little slow, but really did work hard to fix the damage being done by those at head office. The salesperson I worked with was so helpful and polite while I was booking, and turn into a Jekyell and Hyde after he had made the sale. He was so incredibly rude and tried gaslighting me over and over. The most frustrating part about it was that, if they had just been upfront and polite about how long it would take, the cheaper price would have been worth the wait. A little bit of good customer service would have gone such a long way! DO NOT USE THIS COMPANY! While they did deliver our stuff relative unscathed and for cheaper than some of the bigger companies, their poor customer service just wasn't worth the stress they caused me.

Move size: 4+ Bedroom Home Service cost: $10000

Absolutely terrible(would give zero stars if I could) was told they would there on June 9th, and emailed for confirmation the day before - no response. June 9th came and they were a no show, called and got no answer and the voice messages were "full", tried emailing again and no answer. Called several times and always no answer with messages being "full". Had my daughter call from a different number and they picked up on the 2nd ring, interesting. After some back and forth they stated they had "mechanical" issues and the truck would be there 2 days later. I had no faith in their promise and their lack of responses so cancelled. Do yourself a favour and get a reputable mover, steer way clear of this company.

Move size: Studio Service cost: $8000

BE WARNED. This company GHOSTED us on the day of our move. We had everything schedule and followed up two days before, we were assured everything was booked and ready. Two hours before they were to show up, I called to confirm and they CANCELLED OUR BOOKING. They gave a horrible excuse that it was cancelled in the system. My husband called back and they said the truck broke down, however NO one decided to call us to let us know? Apologize? Offer a solution? NOTHING! Do not recommend at all. We are STILL WAITING FOR OUR DEPOSIT.

Move size: 3 Bedroom Home Service cost: $660

DO NOT, under ANY CIRCUMSTANCES, use this company to move your belongings.

We contracted this company in March (with $200 security deposit) to move us from Quebec to Ontario, and they cancelled less than 24 hours before our move date (June 30th). We had to be out of our apartment in two days. When we phoned them they offered no help or solutions, and basically told us to start googling/calling moving companies. The *very* least you could have done as a company was try to help us find alternative movers, Lucas, given that you were the ones who cancelled the contract last minute. After a few more calls they told us to contact lawyers and/or the government if we have any further complaints. We had to contract last-minute movers on June 30th (no easy and cheap feat, July 1st is 'moving day' where we were moving from) to move our stuff into storage, incurring thousands of dollars of additional costs.

Believe all of the other bad reviews - if you hire this company, there is a very good chance your move won't go well (or won't happen at all)!

Move size: 3 Bedroom Home Service cost: $3000

DO NOT USE!!!!! Used this company to move AB to ON. First, they texted saying they were coming a day early, then I'm pretty sure movers in AB stole my passport. I was told things would arrive in one week, now approaching two weeks, they won't tell me where my things are or give me a delivery date or weight I'll be charged for. Keep getting hung up on/disconnected/shuffled around and guy named Bruno then answered said I was lying to him, I wasn't hung up on and that I already got my answer, which was no answer on when my things might be delivered. He was extremely rude and aggressive on the phone.

I've filed with BBB, I'll be filing a police report next, looks like there's a history of this now that I see other reviews on here. Looks like Consumer Protection Ontario is also somewhere to file.

Move size: 2 Bedroom Home Service cost: $1500

Please please do not use this company. We have moved to a new province with promise of our belongings arriving June 28. I have had to call them over and over daily as they recognize my number and send me to a full mail box. The drivers who picked up and delivered(finally) our belonging were curtious and professional BUT..the staff at Enterprise are the rudest lying people I have ever dealt with in my life. We were given definate date of arrival 4 more time...nothing..only after filing with BBB and telling them I was teporting our belongs stolen did it show up! DON'T GO NEAR THIS UNPROFESSIONAL COMPANY EVER!

Move size: 1 Bedroom Home Service cost: $3600

If you want peace of mind and your goods delivered with no hassles, then this is definitely not the movers to use. Do not be deceived by their low rate, their service is poor, they make no apologies for that too. My goods were moved for over a month now, and I still have not received them at the destination.They keep postponing by a week everytime I call. I dont understand how they are still in business with their really bad service. I could have given a zero star if that option was available.

Move size: 2 Bedroom Home Service cost: $1549