En-Route Relocation LLC

This company is horrible. At first they were as lovely as can be. They stated their credentials, how they were the best in the business. We told them we had to move our townhouse and my dad's home. We got rid of a lot of stuff, so we figured it was about a 1 large 3 bedroom home move, spread across two places. They gave us a quote of $11,000. We paid the initial deposit, then they called back closer to the time, demanded another $2,000, and bumping up the price to $16,000. We weren't happy, but time was of the essence because we had booked my father on a flight to arrive in Maine the following Saturday, and my family would drive out. The company said the truck would most likely arrive the morning after we got there. As the week of the move approached, we received no update phone calls or emails. We had to chase them. Expecting them Saturday morning, we called them and were told the truck broke down states away and couldn't get fixed. Maybe tomorrow they'd be there. We explained we HAD to stick to the schedule, since my dad was arriving in Maine, and in addition, he is a dialysis patient and needs to be treated every other day. After all, this move was now quoted as over $15,000. Sunday came. No truck. My husband was literally begging the dispatcher for a truck. We had to get going. We were told there was nothing they could do. My husband said that wasn't good enough. Finally they promised us they'd get a truck to us on Monday (remember we were to leave Saturday). But, they said by getting a truck up there at that time, we would have to wait up to 30 days for our truck to be delivered to our destination. What? They NEVER told us that previously. Now they were saying they'd have to pick up additional orders, and wouldn't know when our things would be delivered. We packed for the week of traveling to Maine by our vehicles, not for a month's wait for our stuff! Monday afternoon comes, and 3 unprofessional looking young men shuffled into the house from a Budget rental truck, taking photos. Making my husband wait, they sent the photos to their boss in Florida, who called a half hour later and stated we would have to pay an ADDITIONAL almost $5,000 to the already $16,000 quote! My husband said: "Absolutely not, no way," where the guy on the phone said: "You'll never find anyone cheaper." They knew we were in a bind with the time constraints, but we refused to be taken advantage of, which we totally feel we were. But their strong arm tactics didn't work. They then said they were keeping our over $5,000 deposit, which we immediately went to the bank and put a dispute on it. They breached their contract by not showing up on time and demanding more money on the spot! Meanwhile, we had to rearrange my father's care, his dialysis, his flight, and we ended up renting our own 26' truck and 2 professional laborers to help us move. For the life of me, l cannot give any good qualities to this company. They have caused us so much stress, anxiety, and unnecessary problems because they were so greedy and unprofessional. Whatever price they quote you will end up being nowhere near what you're expecting to pay, and they are banking on you being in a precarious and desperate situation so you'll cave in and agree to it. In the end, our alternative plans cost us almost 4x LESS!!! If l could have left no stars, l would have!

Move size: 3 Bedroom Home Service cost: $21000

I’m glad that I picked En-route relocation, I recently just had my first state-to-state move and the service I received was amazing and I just couldn't sit by and not give them the 5 star review they deserved! their sales rep was very helpful and the company was ready to cater toward any questions or concerns I had, They also arrived early and ready to work the moment they arrived! This was my first time working with a moving company, and they made me feel like I was in really good hands. You most likely wont find a company with as great of prices, as well as customer support!

Move size: 2 Bedroom Home Service cost: $4200

This company will hire a random company to come and move your personal belongings. Once they get your deposit it will be impossible to speak with a representative. Bianca (this is probably not her real name) was terrible at communicating the course of events often citing personal issues and problems as a reason for never returning phone calls.

They don’t verify who’s coming to move your things, nor will they confirm and verify the inventory. Because of this you will inevitably be charged more money.

The communication is absolutely terrible. This is a complete SCAM SERVICE I truly wish I would have followed my instincts and went with someone else. I’m not sure if they pay for the 5 star reviews but this is not a five star service. I will definitely be reporting this service to the BBB.

Move size: 3 Bedroom Home Service cost: $8000

En-Route: DOT # 3584839 MC # 1212195. All State Moving: DOT # 3657340 MC # 1262987. TL:DR at bottom.

When you first get them on the phone they are so helpful, but the day you move and from then on it is like pulling teeth to get anyone on the phone. Dec 28th they were to come and get my one bedroom apartment. I was told they would be there from 9am-12pm. 12:20 and no movers... I call around and finally my dad and I are able to get a guy. Now it is 4-6pm due to ice. Ok, no problem I get it. 6pm no movers... I finally get a call after calling around again and now it is 9pm. 8:50pm I get told it will be 10pm. They got there at 10:15pm. They were people they hired online... and the price went from $1,020 at pick up and delivery to $1,482! AND the guy there wanted 70% upfront. I was told and signed for 50-50!

When I explained how this was unprofessional he looked at me and said "I don't need this sh*t, I don't even want to be here! You are calling my boss bothering him and he gets mad at me! I should be home!" I told him I wanted to talk to his boss again, he said no. My dad was able to get someone on the phone who told him and me that I pay or they leave. I needed to be on the road the next morning for my new job and they knew they had me. So I paid and asked for a copy of the NEW documents they made me sign, I saw this was All State Moving. (That I then had to fight again to get a copy emailed to me because they didn't have a copy to give me then).

When I got my stuff I saw broken boxes, items, and that they shoved my stuff up against other peoples stuff. All that was keeping items apart was a tie-down and color stickers to show what house the items belonged to. The guys who dropped it off told them they were from online as well and they thought the company was shady. It was hard for them to get copied of documents and not just an email of "this goes to this house". Inside the truck was broken china someone didn't want back and these moves had to have me come into the truck and help point out what was mine. I did not blame them. I feel like I am still missing a box but the labeling was so bad on the paperwork I am not sure.

TL:DR - They will take your money, toss your stuff around, let it touch other peoples stuff, no helpful once they have you, and they will wait until the last minute to come and get your stuff so they have you against a wall.

Move size: 1 Bedroom Home Service cost: $2964

I went through this moving company with expectations of satisfaction and promises of my belongings being handled and returned with care and the way I sent them. All I have received was unfulfilled promises of my things being returned and they have not. I get no answers. I have no idea where my belongings are. They won’t tell me. I mean I had my whole life in there from BCs, SSc to furniture clothes shoes etc; it’s just missing. Nothing this company has promised me has happened. Instead I’m left without anything and having to start all over. Thanks for making my first relocation experience and my first months in my new home and new state so welcoming En-Route. You guys should really do the right thing and explain the fact that you broker out the jobs cause then the proper research could have been done because you are the ones responsible for who you hire. Your customers trust you. I ad a paying customer trusted you with my life. Now you ignore the issue and give me the run around. There’s nothing positive coming your way if this is the way you conduct business. This is all of MY ITEMS I WORKED HARD FOR! MY THINGS!!! RETURN MY BELONGINGS!!!!! ITS BEEN OVER 30 days!!!

Move size: Studio Service cost: $2200

Quick Points/ WARNING -

1. Unprofessional Service – Rude, unfriendly, unreachable, non-communicative staff. They'll talk sweetly during the first call and after you pay you'll be eventually left on the street to further fall into a deep pit!

2.They just work with ANY other 3rd Party service that they find at the time of order and assign the same to customers. NO due diligence is done, and NO responsibility is taken later.

3. All parties involved (including the 3rd parties) will loot the customer since they don't communicate with each other. This is nothing but a money looting service and customers will not have ANY option but to just pay or lose their valuables. Be ready to pay $1000 additional at least to the Quote that this company provides to you initially.

4.On-site personnel (who pick-up OR drop-off) - Be ready to get blackmailed by them "TO PAY MORE OR LEAVE IT" to simply put it in their own words!

5. There was ONLY one personnel to drop-off our items (including a 3-seater sofa). So, this means we customers have to pick up our own heavy loads too!

6. Delivery time – Be ready to wait for your items to get shipped to your new home for at least 3-4 weeks once you have sent them off.

7. Items were damaged and missing - contrary to what they sweetly claimed earlier. You won't even get any response after complaining, so BE PREPARED!

8.Misleading and Falsifying information - If you are being told by this company that everything will be smooth, nice, and rosy, then you are living in a dream world. Leave even re-assembly these guys left our items on the street, and you’ll be doomed!

9. Not Done here but Last one to end my review - Company didn't REPLY back to me after sending a long-detailed email with issues address - such is their service!

Move size: 1 Bedroom Home Service cost: $2700

I am highly disappointed in this company. They badly handled my move from Austin TX to Nashville TN. They subcontracted out with 2 other moving companies, so my things went from storage, into a moving truck, Triple Crown movers, then into another company's moving truck, My American Movers. Triple crown has a 1-star review on Yelp. Some of my boxes are missing and 5 things are broken. No-one returning calls or texts. I also did not receive my moving papers. I've asked for them to be emailed to me but no response. So, I can't file a claim without them. Total rip-off.

Move size: 1 Bedroom Home Service cost: $4700