En-Route Relocation LLC

Thank you, En-Route Relocation team, for making our recent move so smooth. They were professional, on time with response/communication, and friendly. They were efficient. We moved from a two-bedroom apartment into a new home. We were concerned about our hardwood floors being scratched or walls accidentally dented. Hence, we decided to hand it over to the professionals. No dents and no scratches. I hope I never move again, but I will never stop recommending these guys for their professionalism.

Move size: 2 Bedroom Home Service cost: $3690

I must admit, I was a little hesitant hiring a company for my move over the phone. However the proffesionalism and quality of attention to my needs that Leroy exhibited during my reservation process was over the top. The level of customer service and information I received asuaged all my fears. Rarely am I impressed by promises and swayed by an initial stranger. by the end of my call I felt I had not only hired a great company but also found a friend who would not let me down. Moving day went better than promised and not only were the movers on time, but handled my furniture better than I could have ever imagined. Please do yourself a favor and hire these guys to coordinate your next move. Definetly the cream of the crop!!

Move size: 4 Bedroom Home Service cost: $8410

We just experienced the worst move ever!!

Enroute gave us a quote 13,000 and said that this price will go up if we have more stuff so I was very careful in giving my exact list of inventory. I ended up giving them a deposit of 5,000. They called a couple days before the truck arrived to go over the list to make any changes needed and we did and somehow our price went up by 2,000 so they made me put another 800 down! He then told me what I would owe when the truck arrived and depending on how much space we actually used will depend on what we would pay when the truck was delivered.

When the movers arrived the guy said that what Enroute told us is not true and that we basically just paid them to find the truck and that the deposit I gave them doesn’t even go towards the move at all!!

The movers then quoted us 17,000 to do our move!! Yes, on top of the “deposit we had just made”!!!!

Enroute and the truck are all in on this together and are just going around scamming people. The truck drivers company was called Cheetah Movers and have very poor ratings and they said when my husband writes the check to put it in the guys name not the company name…. Yeah ok that’s not strange!!

I spoke to Lee who seems to be very nice and said they pride on their reviews…. Yeah I believe they are all FAKE!! Bianca said wow this has never happened before and put me on hold several times and when I was disconnected I called back only to be sent to voicemail and I had requested a call back and never received one. They are not going to help you go somewhere else!!

I will be updating when I actually receive our truck which will most likely be in 30 days! Very disappointing. Shame on the company.

Move size: 4 Bedroom Home Service cost: $23000

This company will make you believe that the price they off when you book and pay a deposit will not change. They even trash the other companies for upping your charges day of...but then do the exact same thing. They hired a random company that was completely unprofessional who took advantage of my grandmother by having her sign a new contract and not explaining any of the changes in that contract. When we tried calling them to get any understanding as to why the price went up $1400, we couldn't get a call back and kept getting sent to voicemail even after we forked over all this money. They claim that they provide you with free storage for 30 days if you don't have your place ready...lies. The next day the same sketchy moving place called my grandmother saying they loaded up the truck and they were ready to drop off. Another thing they changed in the contract the day of. Even the increase in price wasn't listed as to why it increased. And they did nothing to try and resolve it or even answer our calls since they already got their money.

Move size: 2 Bedroom Home Service cost: $4100

This company is absolutely TERRIBLE! Very unprofessional! Terrible customer service! Impossible to get in touch with! Don't be fooled by their initial low estimates for your move. I can guarantee you that cost WILL increase significantly once the actual movers load the truck. My move increased by close to $4000! And don't even get me started on how unprofessional and unskilled the actual movers were...terrible company. Many of the drivers are unlicensed as well!

Move size: 3 Bedroom Home Service cost: $9000

Though Jason Adams, John and Bianca seem lovely over the phone, they offer NO assistance or refund when things go wrong.

The movers assigned for my pick-up tried to increase the fee 50%. En-Route did not answer the phone when called for assistance. I subsequently had to send the movers away. After 48 hours of phone tag and promises of returned calls, they did not offer to find a replacement mover, declined a refund and have since ignored my continued calls and emails. Unethical and unprofessional. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $2400

First off, I wouldn’t be so upset if they didn’t lie to me and tell me that my things would be with me in about a week, keep in mind I packed kitchen things, important things I use every day, it’s been 2 weeks and I still don’t have my things, they have been so unresponsive and sketchy ignoring calls, not returning phone calls, didn’t even let me know it wasn’t going to show up on the original date they told me, I had to call a bunch of times until someone finally answered and then they told me two weeks, a week later I called and said they actually don’t have a date. Honestly the worst company i’ve ever experienced working with. DO NOT USE UNLESS YOU WANT TO BE SCAMMED. not to mention they took and inventory, told us we even had extra space and the movers came and they literally only took a mattress, a bed frame, and a couch (bed frame and couch break down) and only a few boxes, and charged us 2,800 dollars, honestly WORST experience of my life.

Move size: 1 Bedroom Home Service cost: $2800

We booked En-Route's services about 30 days before our move and paid the down payment. They were supposed to call several days before the move to confirm the moving list but they never did, so we called them two days before the move to update the list. During that call we asked for details about what moving company would be showing up and they let on that they did not yet have a truck set up for us yet. We called the day before the move and they still did not have a truck but they confirmed with us that they would have a truck there the next day and confirmed the 3-hour window. We waited at our home until the end of the window and the truck never showed up. By that time it was after hours in FL so we could not call customer service. The next morning (July 4th), the driver calls to tell us that his truck is in the shop and that he cannot move our belongings. We rescheduled for another date several days later, they confirmed the move the day before and then did not show up, again without giving us a call. This happened a total of FOUR different times that we had a confirmed move time and the company did not show up. You would not believe how incredibly frustrating this was. They ended up canceling our contract without ever having shown up. The reason they gave was that our location was too "difficult to get to for their trucks". . . as if they didn’t know where we lived when we signed the contract. They did provide a refund but now we have sold our house and don’t have a mover. On top of not following through on their contract, their communication was absolutely terrible. Even when we called their number, they would rarely pick up during business hours. Do yourself a favor and do not use this company. I had no idea that a moving company could even be this terrible.

Move size: 2 Bedroom Home Service cost: $4600