En-Route Relocation LLC

Do not use this company for they are scammer. They gave me a quote and upon arrival to pick up my furniture one of the movers asked for an additional check for $400.00 without a payees name

We called the officeand a woman answered and agreed that i shouldgive him a check without endorsing it to the company.

I finally called the police and beforethe police arrived they ran off with my furniture

Thetrucks that they use to move furniture are rented Thankfully after a month my furniture was delivered to its destination

Furniture was scratched

And the additional $400.00 was not mentioned

Use a reputable business not En-Rout.

Move size: 1 Bedroom Home Service cost: $6000

Like every other low rated review- they’re super nice over the phone when they’re grooming you into choosing them as your mover. They quoted us about $2200 for equivalent to a 2-3 bedroom apartment (which is what we had). They asked for 1/3 of the payment as a deposit over the phone, and that the next payment would be due at pick-up. Essentially, by the time pick-up day arrived, it would have been a 50% deposit completed. We confirmed 3 different times, just to make sure that we had the cash ready for them and they reassured us that this was correct.

Move day comes around, and a truck that says “All State Moving Services” pulls up… This was confusing, because we were expecting En Route? Turns out En Route is just a broker, and they contract random movers to do their dirty work. The All State mover loaded all of our stuff up without talking to my husband. After they’re done loading, they demand 70% of the price up front with an additional $1500 on top of that, and at drop off, we’d still owe them $900. We asked what the additional $1500 was for, and they claimed we took up more space than agreed on. This is not true, because we had to load these same items a few days before in a 12’ uhaul, and didn’t even take up HALF of the space in there. My husband went inside the All State truck to look at what was happening here, and saw that our furniture was stacked on top of other people’s furniture (Which was a shock because they made it seem like it was our own truck over the phone), and that there was just no way you could really tell how much space was actually taken up by OUR items. My husband asked how they even measured, and the mover said “I eyeballed it”. My husband was pissed at this point and said he’s not paying them extra. We demanded they take our items off of the truck, and that we were okay with letting go of our first deposit. The mover refused to take our items off the truck and said to just write the check because “he had to go and doesn’t have time to just stand in our driveway”. He was being very rude and pushy- my husband called their office and a “supervisor” had absolutely nothing to say about this. They told my husband to write the check, and that we’d sort the payment once the items get to our house. My husband gave in, wrote them a check for $2500, and the truck took off. Mind you, this was Dec 20th.

It is now almost February, and we have called BOTH All State AND En Route everyday since they’ve taken off with our belongings. Both companies have blocked mine and my husband’s phone numbers, haven’t returned phone calls, and now we don’t know where our items are. We managed to speak to someone a hand full of times and they either gave us the runaround, or simply hung up on us. Now they’ve just straight up blocked us. It goes straight to voicemail without ringing and nobody calls us back.

We are currently living in an empty house, with no basic living essentials. They stole our money, they stole our items, they stole everything.

Most importantly- I stupidly put my deceased baby’s items on this moving truck, because I could not fit the baby’s boxes or old nursery items into my car while moving across the country. These boxes of items are the last thing I have left of my baby boy, and now they are GONE. I don’t have any of my baby’s items here with me and it’s killing my heart.

I’ve called them, and yelled and screamed and they just hung up on me, then blocked me.

En Route, if you’re reading this… Please. From a broken hearted bereaved mom. Give me at least my baby’s stuff back. My whole life is in that truck and my heart cannot handle not having these items with me anymore.

I have reported them to the BBB, because I am desperate to get these items back.

Move size: 3 Bedroom Home Service cost: $4100

DO NOT USE THIS MOVING COMPNAY OR SERVICE!!! My items have not been delivered to me and they were picked up on 1/7/2022. This company was QUICK to take my company's money, but not to deliver my items. I STILL HAVE NOT RECEIVED MY FURNITURE OR BELONGINGS. This is hindering my life and my business. I requested special packing material for my mirrors, TVs, and furniture; none of those requests were adhere too. The moving company showed up to my house in a U-Haul, I could have done that and hired movers and it would have been cheaper than this company.

The moving company said they would be at my apartment between 11am to 2pm and they never showed up. They arrived to pick up my items at 7pm. This late arrival caused my apartment to charge me $900 for a moving out late fee since I was not out of my apartment and fully moved by 6pm.

En-Route is NOT professional at all and lack basic communication skills. They stated my items were going to arrive on a day and no truck showed up. Also, No one called either. And en-route is closed on Sundays so no one was there to give me an answer. They have lied to me about arrival dates and continue to push back my arrival date when I was originally quoted 5 to 10 days.

I am filing a police report for my stolen items, and I am reaching out to my attorney to discuss legal actions. YOU ARE HOLDING MY ITEMS HOSTAGE. You are causing me buy unnecessary items because I already own, but they are in a moving truck.

This company lacks any sense of urgency! I have family heirlooms in my move that are priceless. I am very concerned about how my items are handle if I am not around, because they movers already broke a dresser of mine and did not tell or say anything. I looked in the truck and saw the leg broken off.

DO NOT USE THIS COMPNAY AT ALL!

***If you are using their services and have the same issues; make sure you document all calls and communicate with them. I have taken detailed notes on them.***

Move size: 1 Bedroom Home Service cost: $5000

I contacted this company because I was considering moving from New Jersey to Pennsylvania. I spoke to Phillip Williams & he assured me that my deposit would be refunded if I decided not to move. I called him a week later to tell him I wasn’t moving & wanted my deposit back. He told me I needed to call customer service. I called & left a message, Brian called me back & told me to email dispatch & he would call the next day to follow up. He didn’t call & dispatch didn’t respond. I sent another email & left more voicemails. Phone calls are never returned, but I did finally get an email that billing would call me to cancel the job. Billing never called, so I emailed again telling and I get a response that billing was out sick & they will call on Monday ??? I’m not holding my breath. They just give one excuse after the other. They are unreliable & dishonest. DO NOT DO BUSINESS WITH THIS COMPANY. There are so many bad reviews for this business, I’m convinced all the good ones are fake. Unfortunately, i didn’t check reviews before dealing with them. Don’t make the same mistake I did.

Move size: Studio Service cost: $1100

Excellent job, the team of En-Route Relocation!! They arrived before time and wasted no time starting and completing the job as promised before the anticipated time to accomplish this move. They were very efficient during the move and took extra care when moving heavy and wide objects down three stories to not cause any dents in walls or flooring. Very flexible with any last-minute requests and adapted very well with plan changes. Definitely will recommend them and use them on my future move.

Move size: 2 Bedroom Home Service cost: $3458

ERR promises you all this help and the only thing they do is take your money. Forget the promises they make ERR only does exactly what is in the contract, and you don't get a copy the contract. Steve promised a reputable moving company, no "Enterprise/Ryder" truck. A third party mover showed up with an enterprise truck, no problem for ERR that point is not mentioned in the contract. This third party independent contractor shows up with no paper work (the ERR estimate) no ID's, and no idea they were suppose to be packing my house. Also, they advised me the cost of my move wo

uld (basically) double. No problem for ERR, they did provide an estimate, not close to accurate but it was an estimate. Hind sight, the only moving "estimate" that counts is the one when all is packed into the truck and the cubic feet can be figured. No other "estimate" matters. ERR scammed me for over $3,000 and the credit company will not reverse the charges because ERR did what was in the contract. The contract you didn't get a copy of. So much more I could go into but I think you get the picture.

Move size: 2 Bedroom Home Service cost: $11000

This company pours on the charm to get you looped in but boy things turn fast - the final costs were 150% higher than the original costs. They do not have any trucks they just recruit a company that is in your area to do the job - and guises what that company doesn't agree with their estimated and increased their price by $2000, on the morning of the move. They would not start loading the truck until I agreed to pay. This makes things pretty impossible when your lease is up, and you are starting anew job in another state. They were aware of the date I needed to move assured me because the mileage it was possible to do but the trucking company was not aware and were bringing my stuff to storage and I would get it in 7-10 days. After many phone calls and excessive stress, the company that was moving me agree to do it the same day but of course for a fee an additional $600. So unprofessional!

Move size: 2 Bedroom Home Service cost: $7830

The worst experience in the world!!!

They made me create a list with all the things I would carry in the truck, they told me that everything fit in the truck, that they offered me a 26-foot truck, that my cargo would arrive between August 26-29, and when they arrived they told me no, it would be there en 21 days, after they told me it would be just a week. They charged me almost 300 hundred more for adding a piece of furniture, and after they come to pick up the load they tell me that it is not like that. That no matter what list they give you a space and if everything doesn't fit you have to pay more, if you decide not to set it up then you lose the money from the deposit, it turns out that it is a picture of the truck they offer you, pay because a 5-room house And they only took half, if I took it full it up twice as much. And the worst thing was when one of the employees said that they are used to doing that, that they always have the same problem because they make the customer sign by selling something and it turns out that in the end it is not that. They rob you and when you call to complain they treat you badly, and they tell you that they can't do anything that is not their problems. That the list doesn't mean anything. Cause you paid for the space and if it doesn't fit they cant do anything, so now i ask so why they make you to do a list? If they don't even look at it.

Move size: 3 Bedroom Home Service cost: $4450

PLEASE READ THIS BEFORE EVEN TALKING TO THIS COMPANY

ALERT: THESE GUYS ARE NOT YOUR ACTUAL MOVERS. THEY ARE 3RD PARTY BROKERS AND WILL HAVE NOTHING TO DO WITH YOUR MOVE!

Long post alert: I called these guys in June 2022 to get a quote for moving my stuff from Missouri to Louisiana. They sounded very professional on the phone and the guy talked me into hiring them. He was like we are one of the best in the country. He asked me about all the stuff that I needed to move. Every single detail like how many mattresses, how many beds, how many chairs, how many boxes. He gave me a quote of about 2900$. And asked for deposit of $923 which I paid right away.

They hired a different company (which you can call directly) called Cita Van lines and the movers came after 6 pm on the day of the move. The truck driver told me that now you will deal with us directly. Enroute relocation is a 3rd party broker company and we don’t consider their quotes. We give our own quotes. Those guys gave me a new quote of ~4900$ and I was expected to pay 70% of that upfront. Completely unexpected. Now after 6 pm, I tried calling this company, no one picked up. I had a 4 month old baby and old parents with me. All my stuff was packed so I had no other choice but to just do whatever they wanted.

After they left. I drove to Lousiana and called Cita Van Lines 5 days later(it was the expected date of delivery) to get the status of my stuff. Cita Van lines told me that they cannot give me any updates other than that my stuff will reach in next 21 business days. I called Enroute relocation and told them about everything that happened. The lady who attended the call, told me it’s your fault that you paid Cita Van lines guys that much who bad mouthed about our company in front of you. And she disconnected the call. I tried calling them again, no one picked up. I tried retrieving the quote they sent me earlier, as soon as I would click on the link it would say you don’t have the access to the document anymore.

Also, it took Cita Van lines 20 days to deliver my stuff. I kept calling the company but they never provided me with any useful information. The truck driver who picked up my stuff from missouri also kept lying to me that he is going to get update from the warehouse. I am missing an office chair, bed foundation of my bed, a whole box of kitchen appliances. The guys who came to deliver my stuff was nice.

Summary: I would not recommend doing business with them. I am still recovering from the mental stress I had to endure because of these people. Good luck for your move!

Move size: 2 Bedroom Home Service cost: $4900