En-Route Relocation LLC

First off, I wouldn’t be so upset if they didn’t lie to me and tell me that my things would be with me in about a week, keep in mind I packed kitchen things, important things I use every day, it’s been 2 weeks and I still don’t have my things, they have been so unresponsive and sketchy ignoring calls, not returning phone calls, didn’t even let me know it wasn’t going to show up on the original date they told me, I had to call a bunch of times until someone finally answered and then they told me two weeks, a week later I called and said they actually don’t have a date. Honestly the worst company i’ve ever experienced working with. DO NOT USE UNLESS YOU WANT TO BE SCAMMED. not to mention they took and inventory, told us we even had extra space and the movers came and they literally only took a mattress, a bed frame, and a couch (bed frame and couch break down) and only a few boxes, and charged us 2,800 dollars, honestly WORST experience of my life.

Move size: 1 Bedroom Home Service cost: $2800

We booked En-Route's services about 30 days before our move and paid the down payment. They were supposed to call several days before the move to confirm the moving list but they never did, so we called them two days before the move to update the list. During that call we asked for details about what moving company would be showing up and they let on that they did not yet have a truck set up for us yet. We called the day before the move and they still did not have a truck but they confirmed with us that they would have a truck there the next day and confirmed the 3-hour window. We waited at our home until the end of the window and the truck never showed up. By that time it was after hours in FL so we could not call customer service. The next morning (July 4th), the driver calls to tell us that his truck is in the shop and that he cannot move our belongings. We rescheduled for another date several days later, they confirmed the move the day before and then did not show up, again without giving us a call. This happened a total of FOUR different times that we had a confirmed move time and the company did not show up. You would not believe how incredibly frustrating this was. They ended up canceling our contract without ever having shown up. The reason they gave was that our location was too "difficult to get to for their trucks". . . as if they didn’t know where we lived when we signed the contract. They did provide a refund but now we have sold our house and don’t have a mover. On top of not following through on their contract, their communication was absolutely terrible. Even when we called their number, they would rarely pick up during business hours. Do yourself a favor and do not use this company. I had no idea that a moving company could even be this terrible.

Move size: 2 Bedroom Home Service cost: $4600

ERR promises you all this help and the only thing they do is take your money. Forget the promises they make ERR only does exactly what is in the contract, and you don't get a copy the contract. Steve promised a reputable moving company, no "Enterprise/Ryder" truck. A third party mover showed up with an enterprise truck, no problem for ERR that point is not mentioned in the contract. This third party independent contractor shows up with no paper work (the ERR estimate) no ID's, and no idea they were suppose to be packing my house. Also, they advised me the cost of my move wo

uld (basically) double. No problem for ERR, they did provide an estimate, not close to accurate but it was an estimate. Hind sight, the only moving "estimate" that counts is the one when all is packed into the truck and the cubic feet can be figured. No other "estimate" matters. ERR scammed me for over $3,000 and the credit company will not reverse the charges because ERR did what was in the contract. The contract you didn't get a copy of. So much more I could go into but I think you get the picture.

Move size: 2 Bedroom Home Service cost: $11000

I contacted this company because I was considering moving from New Jersey to Pennsylvania. I spoke to Phillip Williams & he assured me that my deposit would be refunded if I decided not to move. I called him a week later to tell him I wasn’t moving & wanted my deposit back. He told me I needed to call customer service. I called & left a message, Brian called me back & told me to email dispatch & he would call the next day to follow up. He didn’t call & dispatch didn’t respond. I sent another email & left more voicemails. Phone calls are never returned, but I did finally get an email that billing would call me to cancel the job. Billing never called, so I emailed again telling and I get a response that billing was out sick & they will call on Monday ??? I’m not holding my breath. They just give one excuse after the other. They are unreliable & dishonest. DO NOT DO BUSINESS WITH THIS COMPANY. There are so many bad reviews for this business, I’m convinced all the good ones are fake. Unfortunately, i didn’t check reviews before dealing with them. Don’t make the same mistake I did.

Move size: Studio Service cost: $1100

Excellent job, the team of En-Route Relocation!! They arrived before time and wasted no time starting and completing the job as promised before the anticipated time to accomplish this move. They were very efficient during the move and took extra care when moving heavy and wide objects down three stories to not cause any dents in walls or flooring. Very flexible with any last-minute requests and adapted very well with plan changes. Definitely will recommend them and use them on my future move.

Move size: 2 Bedroom Home Service cost: $3458

This company pours on the charm to get you looped in but boy things turn fast - the final costs were 150% higher than the original costs. They do not have any trucks they just recruit a company that is in your area to do the job - and guises what that company doesn't agree with their estimated and increased their price by $2000, on the morning of the move. They would not start loading the truck until I agreed to pay. This makes things pretty impossible when your lease is up, and you are starting anew job in another state. They were aware of the date I needed to move assured me because the mileage it was possible to do but the trucking company was not aware and were bringing my stuff to storage and I would get it in 7-10 days. After many phone calls and excessive stress, the company that was moving me agree to do it the same day but of course for a fee an additional $600. So unprofessional!

Move size: 2 Bedroom Home Service cost: $7830

The worst experience in the world!!!

They made me create a list with all the things I would carry in the truck, they told me that everything fit in the truck, that they offered me a 26-foot truck, that my cargo would arrive between August 26-29, and when they arrived they told me no, it would be there en 21 days, after they told me it would be just a week. They charged me almost 300 hundred more for adding a piece of furniture, and after they come to pick up the load they tell me that it is not like that. That no matter what list they give you a space and if everything doesn't fit you have to pay more, if you decide not to set it up then you lose the money from the deposit, it turns out that it is a picture of the truck they offer you, pay because a 5-room house And they only took half, if I took it full it up twice as much. And the worst thing was when one of the employees said that they are used to doing that, that they always have the same problem because they make the customer sign by selling something and it turns out that in the end it is not that. They rob you and when you call to complain they treat you badly, and they tell you that they can't do anything that is not their problems. That the list doesn't mean anything. Cause you paid for the space and if it doesn't fit they cant do anything, so now i ask so why they make you to do a list? If they don't even look at it.

Move size: 3 Bedroom Home Service cost: $4450

PLEASE READ THIS BEFORE EVEN TALKING TO THIS COMPANY

ALERT: THESE GUYS ARE NOT YOUR ACTUAL MOVERS. THEY ARE 3RD PARTY BROKERS AND WILL HAVE NOTHING TO DO WITH YOUR MOVE!

Long post alert: I called these guys in June 2022 to get a quote for moving my stuff from Missouri to Louisiana. They sounded very professional on the phone and the guy talked me into hiring them. He was like we are one of the best in the country. He asked me about all the stuff that I needed to move. Every single detail like how many mattresses, how many beds, how many chairs, how many boxes. He gave me a quote of about 2900$. And asked for deposit of $923 which I paid right away.

They hired a different company (which you can call directly) called Cita Van lines and the movers came after 6 pm on the day of the move. The truck driver told me that now you will deal with us directly. Enroute relocation is a 3rd party broker company and we don’t consider their quotes. We give our own quotes. Those guys gave me a new quote of ~4900$ and I was expected to pay 70% of that upfront. Completely unexpected. Now after 6 pm, I tried calling this company, no one picked up. I had a 4 month old baby and old parents with me. All my stuff was packed so I had no other choice but to just do whatever they wanted.

After they left. I drove to Lousiana and called Cita Van Lines 5 days later(it was the expected date of delivery) to get the status of my stuff. Cita Van lines told me that they cannot give me any updates other than that my stuff will reach in next 21 business days. I called Enroute relocation and told them about everything that happened. The lady who attended the call, told me it’s your fault that you paid Cita Van lines guys that much who bad mouthed about our company in front of you. And she disconnected the call. I tried calling them again, no one picked up. I tried retrieving the quote they sent me earlier, as soon as I would click on the link it would say you don’t have the access to the document anymore.

Also, it took Cita Van lines 20 days to deliver my stuff. I kept calling the company but they never provided me with any useful information. The truck driver who picked up my stuff from missouri also kept lying to me that he is going to get update from the warehouse. I am missing an office chair, bed foundation of my bed, a whole box of kitchen appliances. The guys who came to deliver my stuff was nice.

Summary: I would not recommend doing business with them. I am still recovering from the mental stress I had to endure because of these people. Good luck for your move!

Move size: 2 Bedroom Home Service cost: $4900