En-Route Relocation LLC

En-Route Relocation (ERR) Worst company in the moving industry.

ERR promises you all this help and the only thing they do is take your money. Forget the promises they make ERR only does exactly what is in the contract, and you don't get a copy the contract. Steve promised a reputable moving company, no "Enterprise/Ryder" truck. A third party mover showed up with an enterprise truck, no problem for ERR that point is not mentioned in the contract. This third party independent contractor shows up with no paper work (the ERR estimate) no ID's, and no idea they were suppose to be packing my house. Also, they advised me the cost of my move wo

uld (basically) double. No problem for ERR, they did provide an estimate, not close to accurate but it was an estimate. Hind sight, the only moving "estimate" that counts is the one when all is packed into the truck and the cubic feet can be figured. No other "estimate" matters. ERR scammed me for over $3,000 and the credit company will not reverse the charges because ERR did what was in the contract. The contract you didn't get a copy of. So much more I could go into but I think you get the picture.

DISHONEST COMPANY

I contacted this company because I was considering moving from New Jersey to Pennsylvania. I spoke to Phillip Williams & he assured me that my deposit would be refunded if I decided not to move. I called him a week later to tell him I wasn’t moving & wanted my deposit back. He told me I needed to call customer service. I called & left a message, Brian called me back & told me to email dispatch & he would call the next day to follow up. He didn’t call & dispatch didn’t respond. I sent another email & left more voicemails. Phone calls are never returned, but I did finally get an email that billing would call me to cancel the job. Billing never called, so I emailed again telling and I get a response that billing was out sick & they will call on Monday ??? I’m not holding my breath. They just give one excuse after the other. They are unreliable & dishonest. DO NOT DO BUSINESS WITH THIS COMPANY. There are so many bad reviews for this business, I’m convinced all the good ones are fake. Unfortunately, i didn’t check reviews before dealing with them. Don’t make the same mistake I did.

HORRIBLE

The worst experience in the world!!!

They made me create a list with all the things I would carry in the truck, they told me that everything fit in the truck, that they offered me a 26-foot truck, that my cargo would arrive between August 26-29, and when they arrived they told me no, it would be there en 21 days, after they told me it would be just a week. They charged me almost 300 hundred more for adding a piece of furniture, and after they come to pick up the load they tell me that it is not like that. That no matter what list they give you a space and if everything doesn't fit you have to pay more, if you decide not to set it up then you lose the money from the deposit, it turns out that it is a picture of the truck they offer you, pay because a 5-room house And they only took half, if I took it full it up twice as much. And the worst thing was when one of the employees said that they are used to doing that, that they always have the same problem because they make the customer sign by selling something and it turns out that in the end it is not that. They rob you and when you call to complain they treat you badly, and they tell you that they can't do anything that is not…

AVOID THIS JOKE of Company

This company pours on the charm to get you looped in but boy things turn fast - the final costs were 150% higher than the original costs. They do not have any trucks they just recruit a company that is in your area to do the job - and guises what that company doesn't agree with their estimated and increased their price by $2000, on the morning of the move. They would not start loading the truck until I agreed to pay. This makes things pretty impossible when your lease is up, and you are starting anew job in another state. They were aware of the date I needed to move assured me because the mileage it was possible to do but the trucking company was not aware and were bringing my stuff to storage and I would get it in 7-10 days. After many phone calls and excessive stress, the company that was moving me agree to do it the same day but of course for a fee an additional $600. So unprofessional!

BEWARE, WORST EVER EXPERIENCE - DON'T EVER MAKE THE MISTAKE OF OPTING

Quick Points/ WARNING -

1. Unprofessional Service – Rude, unfriendly, unreachable, non-communicative staff. They'll talk sweetly during the first call and after you pay you'll be eventually left on the street to further fall into a deep pit!

2.They just work with ANY other 3rd Party service that they find at the time of order and assign the same to customers. NO due diligence is done, and NO responsibility is taken later.

3. All parties involved (including the 3rd parties) will loot the customer since they don't communicate with each other. This is nothing but a money looting service and customers will not have ANY option but to just pay or lose their valuables. Be ready to pay $1000 additional at least to the Quote that this company provides to you initially.

4.On-site personnel (who pick-up OR drop-off) - Be ready to get blackmailed by them "TO PAY MORE OR LEAVE IT" to simply put it in their own words!

5. There was ONLY one personnel to drop-off our items (including a 3-seater sofa). So, this means we customers have to pick up our own heavy loads too!

6. Delivery time – Be ready to wait for your items to get shipped to your new home for at least 3-4 weeks once you have…