Empire Moving Group LLC

I learned my lesson never to use a mover again. Empire ruined this experience for me and no other mover will ever get my business due to their poor performance and EXTREME lack of responsiveness. They brokered a deal with a different moving company who had their own contract and stipulations that were NOT PRESENTED TO ME UNTIL THE DAY OF THE MOVE. What was I supposed to do? Cancel the move on the last day available at my old location? Not possible. Their estimate was incredibly low even though I gave very specific details on my items including dimensions. I was quoted 800 cubic feet but it ended up being 1300. Again, what was I to do? Cancel the move on last day before my ease was up? Not possible. This company deserves nothing but horrible reviews.

Need to file a claim for missing AND damaged goods? Good luck, do not expect any help from these people. Multiple emails, and multiple calls only to be put off longer and longer until I gave up. I HATE THESE PEOPLE!

ALSO! They disassembled my furniture but REFUSED to put things back together! PISS POOR! HATE!!!

Move size: 2 Bedroom Home Service cost: $7000

Do not use Empire because they set you up with terrible, unprofessional movers. My move with hometown movers from Boston to Maryland went well despite being up-charged for packing equipment. The other half of my house went from Boston to Bethlehem Pennsylvania through a horrific company named flatprice Movers… I was terribly up charged for bulky items, stairs… You name it they charged me for it and already had my stuff on the truck so I could not argue. They also lost several of my items, found my snowblower and leather sofa somewhere in New Jersey but I out of luck with the beveled edge lead glass top for an antique coffee table, I lost two shelves to a TV unit and an entire banquet table. I was told I can file a claim however this too is a sham because I never got any paperwork when they delivered my items in Pennsylvania. I have contacted empire and the movers multiple times requesting the paperwork with no luck and without this paperwork I cannot file a claim. The claim company also wants the original receipts of purchase for items that I’ve owned and taken very good care of for several years. Consumer beware because empire and flat price movers are not better business certified! Pay more out of the starting gate and get somebody reliable! Do not go near either of these companies!

Move size: 3 Bedroom Home Service cost: $6900

I went in knowing that this was a broker company. They were expensive but since is was a last minute move I expected that. Movers at pickup location were 4 hours late and charged me an extra $350. I had a total of 21 items (boxes, bins and a guitar). Movers at destination couldn't get their semi into the storage complex even though semis go in and out of there daily so that was an extra $160 for carting the items across the road. I will never use a broker company again because you more than likely will get incompetent people and you're stuck with what they send you.

Move size: Partial Move Service cost: $2700

Worst Moving Experience.. EVER!!

We saw all the review sites on the first page of google all lies about how professional Empire Moving Group was amazing. Empire moving must have paid to be on that list or something!

Mr. Alex (the sales guy) sure had our number as he gave us a low ball number that my partner now calls "a line of SH$%$T" then kept ringing us until we confirmed and paid. That was the good part of this experience.

How would you like to be quoted 1 price only to have to pay more than double that price for the move! That's right, they screwed us over.

Come to find out that this is a moving broker that has so many negative reviews on the internet, most hidden do to I am thinking fancy internet tactics.

I am surprised that someone's cousin Joey has not paid them a "special" visit!

Seriously reconsider before signing up with them!!

Move size: 2 Bedroom Home Service cost: $5000

Empire moving group should be investigated immediately by law enforcement for widespread, fraud, theft, and racketeering. Empire is not a moving company. It is a fraud ring that collects multi thousand dollar non refundable deposits. Once they have your deposit, they have no financial incentive to ensure your move is conducted on time, is conducted to any type of professional standard, or that if your household goods are even moved at all.

I signed a contract with Empire on 13 April 2021 to have my household goods packed and shipped on 25 to 27 June 2021.

1st Failure...The movers were a no show on 25 June. The driver told me that they could not get on the military post because he was the only person with identification. I called Empire, they tried to say it was my fault which is total B.S. I told Eric at Empire that I live on a military installation.

2nd Failure...I asked repeatedly for my deposit to be refunded. They refused. They asked when I had to move by. I told them 28 June. I received a email stating movers would arrive on 29 June.

3rd Failure....On 29 June 2 out of 3 movers arrived late. Again, one of the movers had no identification. The first thing the mover said was I would have to pay more money if I wanted to move that day. He also said his truck was to small so he wanted to load what he could and then leave. At that point I realized they did not bring enough manpower to pack and load my household goods. They had knowingly brought a truck that was to small for the job and that they were trying to extort me for an additional $3,000. I had to tell them to leave. I called Empire, they refused repeatedly to refund my deposit.

I filed a complaint against Empire Moving Group at the Better Business Bureau. Empire Moving Group is a fraud ring and the worst organization that I have dealt with in 25 years. There are dozens of similar reviews similar to mine. Stay away from Empire Moving Group.

Move size: 3 Bedroom Home Service cost: $10500

NEVER USE A MOVING BROKER!

Our experience with Empire Moving Group was terrible. They never acted as our advocate with the actual moving company who was a complete disaster. They simply took our deposit and we were then on our own. They say they work only with the best movers. That is a lie. They clearly will work with anyone with a truck and vertical breathing bodies. We could not have had a worse experience at both ends of the move and it cost an additional $2K to boot!!!

Move size: 2 Bedroom Home Service cost: $9000

THIS IS A BROKER NOT A MOVING COMPANY. SAVE YOURSELF SOME HEADACHE AND ALOT OF MONEY CALL THE MOVING COMPANY DIRECT. THIS COMPANY LIES. HERE is our WORST mistake, in August, we were checking into moving companies to move us from New York to New Mexico. We spoke to Alex at Empire Moving, he gave us a quote, we were not sure of the date because our house was not on the market. We ask him multiple times if we would be able to change the date or cancel if necessary and get our money back. He assured us we could change the date or cancel up to 7 days prior to the moving date and get our money back minus a handling fee. We book with him online and paid a deposit of $3750.00, they refused to take a credit card said it had to come out of our bank account. In September we requested to cancel and get our deposit back. We were told that the deposit was non-refundable after 72 hours from booking time.

Move size: 4 Bedroom Home Service cost: $11000

I cancelled my contract within the acceptable timeframe without response or confirmation from Empire Moving Group for more than a week and a half (I made 8 attempts to directly contact them, phone and email). They blatantly lied to my credit card company and stated that written cancellation was not received. Since I disputed the charge they refuse to provide a refund, per policy. The billing department has hung up on me numerous times and no longer takes my calls. Do not engage with their unethical business practices.

Move size: 1 Bedroom Home Service cost: $1300