East Coast Moving & Storage

I sent all the information (telephone and mail) about all my stuff and furniture to move. I told them that the pick up apartment was in a 3rd floor without elevator and that the delivery apartment was also a 3rd floor without elevator. I told them that I also wanted someone to come to my apartment to have a very accurate estimate (they told me that they were not going to come and that I did not have to worry because with all the information provided was enough not to have any surprises the pick up day). I wanted my furniture 3 days later and this was one of our agreements..they were commited to achieve this goal. They sent me an estimate and make clear that I could pay the pick up day with my credit card, so everything looked like it was going to be ok and smooth. This was the reasons why I contracted them. Well, everything was completely different. At the pick up date the company that came was a sub of East Coas Moving (so they sold the job, also at delivery with a 3rd company and this is why they are brokers). They only accepted the payment in cash so I had to run to the bank, they increased the bid because of the stair and long hauling (so, they lied when they made the estimate to get the job), then, at delivery (and having payed everything in full) they arrived 5 days later than our agreement so I had to spend a good amount of money in hotels and meal. During weekends nobody is in their office so you can not talk with them and they don´t care because what they wanted is the money and the job. At delivery they also wanted to charge me again for the stairs (I told them that I was not going to pay any more), and last thing..they lose my TV I don´t know where and a lamp. They also damaged my table and some boxes. With this experience I won´t contract this company never again and I wanted to share this with people that need a moving company. My advise is stay far from East Coast Moving and Storage.

Service cost: $2100

Very professional . Never seen such awesome amazing all around service. I would suggest you all to anyone and everyone I know. Thank you for handling my cares and wants and needs. If needed in future j will definitely return . Nothing was damaged messed up nothing it was exactly how I had it originally . My husband mom and kids were impressed
keep up the good work.II wouldn't change a thing if I were u all your service is by far one of the best that I hav ever I counters in my whole entire thirty years of life thank u for this wonderful amazing experience.

Service cost: $3000

On my recent move from Florida to North Carolina I contacted East Coast Moving and Storage to help me out. I am so glad I did! They were professional and friendly and helped me and my family so much with our move. Moving is so stressful, and we move around a lot and in the past I have had horrible experiences with moving companies breaking my stuff, charging ridiculous prices or just beg rude. But not East Coast Moving and Storage! Everything arrived undamaged and the price was very reasonable. I will make sure to recommend this company to all my friends and family who are moving.

Service cost: $3000

Quoted an amount and ended up paying double.

Pickup date was changed without my knowledge.

90% of my furniture was damaged when delivered.

Filed claim form for damages, did all that was required by company for refund and I'm still waiting for the refund check after 10 months.

Customer service is rude, obnoxious and degrading..when they actually answer the phone.

No one documents anything you tell them in your file, so they are all unable and unwilling to help you.

Lies, passing the buck, hidden charges and damaged goods are this company's claim to fame.

Service cost: $3011

The company's service was amazing to say the least. The staff was very professional and friendly. They moved fast and handle all our belongings with care. They were punctual with pick-up and delivery, and all our stuff was delivered with no damages which surprised me due to my previous experiences with moving companies. They brought our stuff in a days time and were in and out before I knew it for a very reasonable price compared to the other local competitors. I was more than pleased with the professionalism and overall service they provided to me and family on such short notice. It was worth every penny for their wonderful service. I highly recommend that if you're looking for a tier A moving price for the right price, then look no further. From my experience with them compared to my past experiences with moving companies, they EASILY beat out the competition with their upstanding professionalism, outstanding service, and price.

Service cost: $3000

You can't call their number. They never answer or return calls. They "lost" my 60" tv and never processed my claim. They only responded by email after I contacted the Better Business Bureau. Still no word on what they plan to do about my claim. Awful. Just plain awful.

They were supposed to be cheaper but after adding a bunch of other costs, it was too much.. They said they could have my things in California by a certain day but when I scheduled with them they said they needed time for their truck to unload in California, drive back to Texas, grab my things out of storage (should have never been there!), and then deliver to California.

Move size: 1 Bedroom Home Service cost: $2326

This is not a legitimate company and I was verbally assaulted to the point of calling the cops. First we were given one quote of 2400 and then they quoted 3200 when they arrived. They were confrontational and then they stated that the 3200 was without the initial deposit we made of 700. This basically doubled the price. They only said this when the truck was almost completely packed. They also told us that if we did not pay in cash, it would take 14 days to get to our new home. The contact person I had told me an estimated 3-6 business days and never said it had to be cash. This was not on any of the paperwork. The sales person said it would be fine to add our washer and dryer. When I inquired about when they were going to load it, the mover lost it and started screaming in my face. I told him to take our stuff off and he refused unless I paid him a thousand dollars. He continued getting in my face and screaming. I told him if he did not stop screaming at me I would call the cops so I did. Mangers at the company stepped in and had him keep 100 feet away from us. Rather than finding another mover and to avoid the charge of unpacking the truck, we let them continue. Once they finished packing and left the managers ignored any further contact from us except via text to confirm drop off. When they came they were hesitant to take furniture upstairs or put it together. The mattresses were stained black. The shelves in the bookcase were not taken out so they fell and got scuffed. They never inventoried our dining room chairs so they are now gone. They still still not respond to and phone calls. Basically they threatened me, held our belongings hostage unless we paid cash, and committed theft by keeping our chairs. I have reported them to multiple agencies.

Service cost: $3800

Horrible Company! Pick up in WI was on October 21st. During pick up, I was asked when they could deliver. I told them the following Friday would be fine. Not a peep from them until I started putting foot in their butts.

Best part, I was first told $1690 for 500 cu. ft. Then at the time of pick up, $2227.50 for 600 cu. ft. My thought, ok fine I had more then expected. I'd given them $1660 from the time I signed with them to the day of pick up.
After pick up happended, they kept telling me my balance is $1717.50.

Today was my delivery day, 6 weeks later. I received a call from Jeremy and he was still sing the song of $1717 for the remaining balance. He told me to send proof of the 3 deposits I made, and he'd have it resolved at the end of the day. However ,the driver who called just 2 hours before he showed up was already at my house. I left work after being there just 2 hours. I was missing out on money while trying to get the delivery taken care of and the driver couldn't do anything until I paid $1717.50 or the deposits were found on the companies end. Funny after I couldn't hold my tongue anymore and sent them copies of documents I kept, they found both deposits and "approved them".

Move size: Studio Service cost: $2227

Please DO NOT USE EAST COAST MOVERS! They quoted me a price of one thing and when they finished loading items on the truck the quote went up by $600.00. They took my stuff from Florida to Texas it took them 15 days and they told me that it would be three days..NOT! When they finally arrived to deliver my items they wanted to the money order upfront without going through my inventory with me. Then they wanted an extra $140.00 dollars! After I refuse to pay them they left my stuff in the streets. As I was taking my items inside they took off with two unsigned money orders and some of my items!
Please spread the word and don't ever use this company!

Move size: 2 Bedroom Home Service cost: $2200