East Coast Moving & Storage

I had a long move ahead of me and any moving company I have tried have let me down. I decided to give East Coast Moving & Storage a try ,they were awesome. The customer service rep. helped me in everyway she could and answered every question. The movers came and worked very quickly and my belongings were handled with care. I knew where the movers where at all times they arrived on time and just overall did a great job. I plan on using this company if I ever need to move again.

Service cost: $3000

This company assured me they were not brokers and that they would be delivering my daughters goods in Long Beach Ca between the 21st and 23rd of May. On Tuesday the 18th of May they called to say they could deliver then. Since we were not arriving until the 20th. That would be impossible. They then brought her furniture to Las Vegas dumped it in a trailer and left it. Another company was now delivering it. Wouldn't have been a problem except that on Sat the 22nd the other moving company informed me I owed an extra $1229.62 because a check for that amount bounced. It did not but East Coast Movers donot receive calls on the weekends. The new company said if I didn't pay the amount again they would not deliver and they would put it in storage. They assured me that East Coast Movers would make good. Nope. Also furnitur was broken and a dresser missing. Now they will not return my calls. My bank gave me all the proof that my check was always good.

Service cost: $2629

Had an awful time with this company. They..

1. Did not show up on the scheduled day, costing my wife a second day off of work.
2. Arrived with paperwork and a "revised" estimate, increasing the original by $300. When this increase was pointed out to them, they reversed the total. If we had not caught it, we would have paid more.
3. Brought an 18 wheeler to my home with a long narrow driveway, would not drive it back to the house, and charged us $700 in additional "long carry" fees. They informed us that they could have brought a smaller truck, but only after they arrived.

In short, they give low estimates up front, and then nickel and dime you to death. There are stairs fees, shuttle fees, etc. I would never recommend this company to anyone. They are part mover, part scam artist. Pay no attention to the Better Business Bureau reviews. They openly say that their positive reviews are NOT from personal moving experience, but from the company to be "easy to work with," presumably about complaints. So let the buyer beware!

Service cost: $1995

I had my move planned out for at least a month prior to the big day, however that changed when my dad got admitted to the hospital the day before he was going to help me. He had appendicitis and therefore would not be able to help me move, and I was forced to look at a second option to move.
I looked no further when I had found East Coast Moving & Storage. They met all of my needs and took care of all my goods while moving with extreme caution. The staff made me feel as if I was their only concern and that's all I could ask for, they went above and beyond to make sure I was taken care of, and my move went as smooth as possible. It didn't take more than a week to complete my move and I had everything the way it was supposed to be before leaving.
I rate this 5 stars because not only is the service top notch but you can't argue with the price either, I couldn't have asked for a better experience in a rough time of my life.

Service cost: $2900

DO NOT HIRE THIS COMPANY!!
I hired East Coast Moving and Storage to help me move from Ohio to North Carolina. To complete my reservation with East Coast Moving and Storage, I had to put down a $705 deposit.
On the moving date (Saturday 9/19/15), THE MOVERS NEVER SHOWED UP!! Customer service does not work on the weekends, so I could not reach anyone to let me know why the movers did not show.
I asked for a refund of my deposit early the following week. They apologized, stated they would send a check, but THE REFUND NEVER CAME!
I followed up on 10/9/15. They stated they would send another check. THE REFUND NEVER CAME!
I followed up again on 10/16/15. They said no check had been mailed out and a check would be mailed by the end of business. I asked for a tracking number and they refused. THE REFUND NEVER CAME!
I have been fighting for this refund for over 6 months! East Coast Moving and Storage RIPPED ME OFF! DO NOT HIRE THIS COMPANY!!

Service cost: $705

When I found out my husband was moving us from Florida to California I had no clue where to start. A friend of mine recomended East Coast Moving & Storage and i'm glad she did. I always dread moving. Moving into a new house in a different neighborhood is stressful and hard enough. Moving across the country is monumental. They were so nice and very professional. They made packing up a 4 bedroom house almost seem fun, and for only a little over $3000-a lot less money than I expected. They arrived on time and worked hard doing everything they could to get us packed up and moved on time. Once in California, I couldn't help wondering what condition our "house" would be in once it arrived. How much damage would there be? To my surprise though, the only thing damaged in the move was a vase that my son accidently knocked off a shelf. They arrived on time as promised and we received the same professional service we got in Florida. I would deffinately recommend East Coast Moving & Storage to anyone and everyone in need of a moving company they can trust.

Service cost: $3160

My experience with East Coast Moving & Storage was deceptively good, right up until the point I paid a non-refundable deposit. After that, the company stopped making any kind of effort to serve me and I had to keep calling them with questions like, "Exactly when will my movers arrive?" I was finally told to expect movers "either Saturday or Sunday, we'll call you 24 hours ahead of time to let you know."

On Sunday I received a call from a dispatcher saying the movers were delayed until Monday morning because the original drivers had just had their licenses revoked by the Department of Transportation. How can you trust a company who admits their drivers were caught breaking the law?! I then literally never heard from East Coast again until I called 5 days later to tell them I had already rented my own truck and driven the 1000 miles myself. At this point East Coast claimed that the team assigned my move had apparently gone AWOL and not done any of their scheduled work for the past week. Weirdly, no one from East Coast felt the need to contact me at any point to let me know about this or to try to make alternate arrangements for my move. They took a deposit of over $600 for a quote of about $2000 for the move that they never actually did, and since they won't accept credit card payments I had to pay by direct debit and I have no way of disputing this charge for zero services rendered. I have, of course, never heard from them again. I have no doubt that this company (which claims to not be a broker, but definitely is a broker) sometimes works with reputable drivers who actually do their jobs, but this did not happen in my case. I would have rather lit $600 on fire. AVOID.

Service cost: $2061

East Coast Moving has treated me terribly at every step of the process. My items were picked up late. The people who showed up were not aware my quote included them packing my 1-bedroom apartment into boxes. After the items were placed on the truck (at 9 PM) I was told I owed more than twice the binding estimate. It took 6 weeks for my items to arrive, despite my binding estimate saying they would be delivered in 10-14 days. At one point, I was told my items were in route. I called a week later, and was told they were still in my state of origin - my packing slip was sent with someone else's goods. They cashed one of my checks twice, and I got an angry phone call when I cancelled one of the transactions through my bank. 9 of my 69 items were missing when they arrived. 2 pieces of furniture were broken, one beyond repair. I filed an insurance claim. 150 days later (well after the 120 days the movers are legally allowed to complete the claim) I received an email from the insurance carrier saying my claim was being referred back to the moving company. I called East Coast Moving to determine why my claim has not been resolved. They say the claim is not their responsibility, because my goods were moved by their subsidiary company. This is despite the fact that I received a quote from East Coast Moving directly, and it was their employees with whom I interacted at every step. I cannot imagine a worse experience with a moving company. Please save yourself the headache and use someone else.

Service cost: $4000