East Coast Moving & Storage

I have had nothing but problems with this company. American Eagle (who later contracted my move out to East Coast Moving) picked-up my goods on Oct 19. It is now Nov 14 and they are still sitting in a warehouse. Don't believe the contract when it says they will deliver 21 business days (at the latest). That is 2 days from now and it has not even been put on a truck. I have called several times per week and each time am told that it will be going out in 2 or 3 days. I am constantly told I will receive a call back and do not receive them. Then, last week on Thursday, I was told that it went out on Tuesday (two days prior: 11/7). When I called today, Tues 11/14 I was told that it actually did not go out and was still sitting in the same warehouse. I've attached my notes from my conversations below so you can see the wildly frustrating time I have had.. American Eagle is who I contracted with, East Coast Moving is who they outsourced it to.

10/19 – Was picked-up. Driver told us it would go out the next day if I called tomorrow.
10/20 – Called Lainey at American Eagle and made the second payment and released the delivery.
10/23 11:50am – Called American Eagle for a status, they could not give me one. Sat on hold for 15 minutes and then they hung up. Called back and talked to someone who said they’d have to research and get back to me.
10/23 12:28 – East Coast Moving called to confirm that I am “ready for my shipment” – I said yes… there was no reason to wait.
10/24 11:48am – East Coast Moving called and asked about the second payment; told her the second payment was made with Lainey on Friday. She said she would check on it and call me back if there is a problem.
10/27 8:40am – Called and spoke to Sarah and East Coast Moving… their systems are down, she said she would call me back today. (May have called back on the 971 number but I cannot get into vm) No call back received.
10/30 7:51am – Left a VM (East Coast Moving) as no one answered.
10/30 7:54am – Talked to Sasha (American Eagle)… she will contact East Coast Moving. (Sasha’s direct number: 844-239-8463 x618)
10/30 – received an email back from Sasha that it is still in storage and has not been assigned to a driver, yet. Then, a later email that it will go out in the next 2-3 days.
11/3 12:06 – called American Eagle Moving… no one available. Called East Coast (Chuck Torrez)… 1879.17 is the balance to pay when they arrive. They will call on Monday to let me know what the plan is. Driver is assigned.
11/6 8:31am – East Coast Moving, no one available. American Eagle, no on available. Tried East Coast Moving… (Chuck Torrez answered this time – runs customer service for both groups). He says they are telling him that it will arrive by the 16th or 17th. Asked for him to have a manager call. Chuck said he or a manager would call me back today.
11/6 pm – Chuck called back to say that it would leave on Wed and arrive by the 15th or 16th.
11/9 10am – East Coast moving customer serv -> no one available… East Coast moving dispatch -> no one available… American Eagle Moving Dispatch -> Aaron… he tried for 20 minutes to get someone who could give me an answer but it looks like the dispatcher is out to lunch. He said he’d have them contact me directly.
11/9 1pm – East Coast customer service -> Spoke to Chuck … swears he saw it loading on the truck. It left on Tuesday at 1:03pm. Estimated in five days… 3 drivers… coming to me and then on to Hillsboro. He’ll call me back today or in the morning to give me the estimated delivery.
11/14 9:25am – East Coast customer serv: no one available. American Eagle dispatch: talked to ??.. he said he was going to call dispatch then call dropped (after waiting on hold for 10 min. Waited 7 min, no call back… called again. Talked to Sasha (9:45am)… she said she would find out and call me back.
114/14 1:23pm left a vm for Sasha. Then called American Eagle customer service – spoke to Harry who claimed to be a manager. He said “7-10 days for delivery”. Said it was leaving today and would be 7-10 days. Asked to speak to the general manager… Derek. Derek confirmed the above information but flat out refused to provide any financial break or guarantee that it would go out. He also refused to let me come take possession there and ship it out. He said the driver would call me after he is on his way. He was very offended that I suggested that they are in breach. He said Dept of Transportation says they have 30 days (which would be Saturday) to get the stuff to me. I told him it would be delivered beyond those 30 days and he said there was nothing he could do. He refused to let me speak to anyone above him and was just angry.

Move size: Commercial Move Service cost: $4300

First of all I have to thank East Coast Move on their flawless execution, from initial scheduling to pickup and delivery, they were with me every step of the way. My move with East Coast came on short notice, yet their quality and expertise far surpassed my wishes and expectations. I had just gotten a new job in California but only had two weeks to be there and had no idea how I would be able to accomplish moving my family, household and myself in such a small time-frame. My moving coordinator, John was especially helpful in keeping my stress levels down as he gave me his word that they would be able to accomplish this with maximum precision, an agreement which he and East Coast definitely delivered on. I was given great tips on how our items and furniture should be packed, so what I thought would be entirely difficult was actually fairly easy thanks to this amazing moving company. I found staying in contact with John proved to be a valuable affair. I was quoted a much lower price than the two companies I previously contacted and saw some pretty good reviews on this company so of course I decided to use them as my valuables are very important to me, some of which belonged to my grandparents so the nostalgia I get from them (like grandma's old coffee table) were worth a lot more to me than their actual price. I put down a pretty small deposit and when moving day came John called me to ensure he alleviated any anxiety I was feeling (thanks John!) to keep things running smoothly. Once the moving guys loaded my things onto the truck I got my family together and we set off on our journey across the country to California. We arrived at our new residence in California just before our stuff got there so we could make sure all of our things were still in good condition (they were) as they came off the moving truck. Lo and behold, not one thing was broken which we could easily tell by the way the boxes still looked new and freshly packed as the movers unloaded the truck in an expeditious manner. I cannot say how pleased I was that none of grandma and grandpa's old things were broken or misplaced and as for all the other items, they were in A+ condition. I would definitely use East Coast Move again and recommend them to any friends or family that consult me on which moving company they should use to make sure everything gets from point A to point B, carefully. Thanks again John and East Coast Move for such a great moving experience. I start work on Monday, so wish me luck!

Move size: 3 Bedroom Home Service cost: $8500

**DO NOT BELIEVE THE 5 STAR REVIEW USING MY NAME** At least get the cities right, wow. I have my lawyer on that one. Little do they know they are trying to scam the wrong people. Lucky for my wife and I, we are well connected with South Florida law enforcement who have taken an aggressive approach to assure we will not be scammed further. From BSO sheriffs and Sargents, Broward County Detectives, Hallandale PD, FDLE, Inspector General, Lawyer and attorney friends, A very high powered Judge in South Florida, and the kicker which makes them extra stupid, my wife's father is in the Secret Service Miami Branch in the fraud and counterfeit department. How do you think that is going to end for you? Honestly. There is no need to write anymore because the same thing that has happened to all the 1 star reviews is happening to us now. Don't do like me and fall for the fake BBB rating page where they gave themselves an A+ ratings, scroll further down the page. Read all reviews sites on them, even facebook page comments. Do your homework and stay away. I'm in the logistics business, I know when jobs like this are brokered out which they claim to not do.
I got the old bait of a 6-7 day transit and it is now day 24 and it is still sitting in South Florida - Pembroke Park to be exact, with every excuse from, it'll be there at the beginning of next week, to it's in route but the truck broke down and needs to be fixed, but it will be an extra 3 days once it is fixed but we also don't know when it will be fixed to, the driver we had going there had a family tragedy and know we are looking for a new driver. So wait, were is our stuff? It's in a storage unit in Hallandale, FL. So it has never left FL this whole time? no it's safe at our storage. Man, good luck to them if any of our stuff is stolen or damaged, it'll get real ugly.

Move size: 1 Bedroom Home Service cost: $2978

These people are predatory scammers. I signed a contract to have my belongings moved from Michigan to Virginia Beach. I put a $550.00 deposit down via electronic check. We set the moving date and it was confirmed the day before the move. They did not show. I called multiple times and there was no answer. I left multiple messages and received no return call. They took the money and ran. I lost thousands of dollars as I had to get a new company to drive overnight from Roanoke VA to pick my shipment up. Repeated efforts of trying to contact East Coast Moving and Storage left me with nothing. They are rip off artists. I spoke with Anthony and Jeremy. I think they are made up names. I have my attorney pursuing this case and I'm prepared to go the distance just to have them locked up. Stay away from these people!

Move size: Studio Service cost: $4000

Everything about my move was pretty much as great as it could be thanks to the pros at East Coast Moving and Storage. I could not have asked for a better move. The communication was well kept throughout my move. I moved from FL to Reno nv so its a long way away and I still got my things within my delivery window. The driver kept me informed if anything was stopping him for making it on time or just updating me on where he was on the road. When my things arrived it came just as I left it. Nothing was missing and everything looked like it was never moved. They really did a great job with my move and I appreciate that there is a company that cares. .

Service cost: $2095

East Coast did such a good job. I was really worried after having a move go poor a few years back with a broker. My sales representative Jason assured me that it was a all inclusive quote, and that they were a real moving company, that they were. The way the movers wrapped & packed my furniture far exceeded my expectation. I wind up taking less boxes then we estimated and the price went down from the original quote of $2400 to $2200. Being delivered in 5 days from Florida to New Jersey was a blessing.

Service cost: $2200

We decided to relocate with my new family from Texas to Florida because  my wife got a teaching job there so we decided to pack up and go. I was a bit nervous since we had a big house full of things. I did some browsing on the Internet and ran into Walla. I called up and right away and  I  had a very pleasant conversation with the sales person. He was very patient while I went through a long list of inventory and got a perfect quote that my wife and I agreed to. We booked the move date and the movers came and were very punctual. They knew what they were doing and they were very professional and careful with our belongings. They delivered the stuff to our new home and places everything in each room damage free. We couldn't be happier that it was all over and we were able to be situated in such a short time. I recommend this company because they understood that moving can be very stressful and they tired to make it as easy as possible on us from start to finish. Definitely worth every penny and time! Highly recommended .

Service cost: $2500