East Coast Moving & Storage

This moving company has got the worst service I ever met.
They say they are not brokers but this is an absolute lie. Never believe in them. They got the worst customer service who never allowed me to communicate with the moving department.They were very unprofessional who did not maintain their timings for pickup and drop off time Infact, they came a day later than the scheduled date for pickup.They did not even have the courtesy to let me know that they aren't coming for pickup.I waited for the whole day thinking they will come. They increased my quote price after they visited my place and charged me extra for the stuffs which was actually given during the quote.

I will never recommend this mover to any one. Worst movers!!
Very Bad experience with this movers. Beware guys!!

Service cost: $1100

I can't say one bad thing about East Coast Moving & Storage. I hired them to help me with my long distance move and I couldn't have been happier with the service they provided. The movers showed up 25 minutes early and started packing and loading right away. They only sent two guys, but that was fine considering they were efficient and fast! None of my furniture was damaged which obviously is a huge plus! I thought they were extremely professional and respectable. They movers actually seemed happy to be there. They had great attitudes and they were great to be around during this stressful process. I was very satisfied with my choice of movers. They were awesome!

Service cost: $32200

I only give 1 star because I cannot give 0.

They failed to provide movers and did not contact me to let me know. They were impossible to get on the phone, did not once call back regarding my pending inquiries and were passive aggressive and rude. Up until the move date, I felt confident in the company and agents I had spoken with.

I booked my move 1 month prior to moving and the day of the move, they failed to provide a mover and did not even contact me to inform me. When they failed to provide a mover, I was told it is because their movers DO NOT GO NORTH OF NEW JERSEY and my move was out of New Hampshire.

The week prior to the move, I contacted the company, and after many attempts via the phone and email, I got through with customer serve. I was told that I would get a phone call from dispatch 1-2 days before the move to inform me of the time. The 1st possible day of my move, I had not heard anything and contacted the company again. I was told that I would receive a call between 3-5 PM from dispatch telling me when the movers would arrive- I did not receive a call. On the 2nd potential move day it took 2 hours to get through to somebody on the phone. I finally spoke with someone who said they would follow up with dispatch to find the issue, he did not call me back, and I was unable to get through to him the remainder of the day (the operator would not put me through to him).

Finally, I spoke with customer service who then informed me they could not find any drivers to agree to do the move because I am in New Hampshire and their drivers do not go further north than New Jersey. My origin of move was always New Hampshire, and they agreed to do the move under these pretenses so I told them they needed to find me a driver to complete the move that weekend, they said they would. Dispatch said they would call back at a certain time to update me and they did not. I was responsible for calling back every 2 hours to find an update (each time it took approximately 10 calls to get through to someone).

The last phone call was at 3:30, and I asked what time they closed and was told 5:30. I called back at 4:30 and the office had already been closed. After many final calls, I got though to the dispatch person on call, who said she had 2 potential drivers and she was waiting on a confirmation and that she would call back. She did not call back and I was unable to get through the remainder of the weekend.

Monday, I called & spoke with customer service agent, who said he would find the issue and call me back. He did not. He was passive aggressive and rude on the phone and like all of the other employees, did not put any priority on my issue. I never once received a call or explanation of the issue. I was told I would receive a refund of my deposit, but I have not yet.

Please take this seriously if you are contemplating using this service- they were impossible to get through with, and overbooked so many moves they seemed to just drop ones they did not want to do. It was infuriating, stressful, and left me in a very tough position prior to moving. Lastly, they did not care at all that they failed to provide the service. It was awful.

Service cost: $1190

Once the contract was signed and my deposit was received I stopped receiving any kind of customer service or support. They arrived at the move and claimed it was more than what was listed on the contract (it was not). Presented a blank form for the 89 year old home owner to sign. Did not arrive with enough people to move the baby grand piano. Later claimed "we could have gotten them there." Basically a shake down for more money. Fraudulent and unethical. Seems they are under new management. This is an assumed name. The entity name is Eli Transport Inc which has an F rating from the BBB. Strongly advise you not to use this company.

Service cost: $1672

I have over the last 10 years moved 5 times. Long distance moves with minimum of hassle. This move was by far the worst experience I have had.

This is how they scam you. When we talked to the company and gave them a complete list of inventory they quoted a good price. After loading they said we used double the space and said they would charge us double the amount. Keep in mind that we did not add a single thing beyond what was in the inventory and we in fact had to donate a king sized mattress, 4 bicycles, dining chairs and a table to fit our stuff into the small truck that they got. When we questioned them they said the space was just an estimate.
They never return any phone calls once they take your stuff. I made tens of calls where I could not reach anybody to talk and let me know when my stuff would arrive. I was on hold for hours sometimes and I suspect this was being done deliberately.
Verbally I was told that I would get everything in 3-5 days although the contract states 14 days maximum. I finally got everything in18 days. For 14 days I could not get an answer as to where my truck was.
The move itself damaged the refrigerator. I was just glad that I got my stuff.
PLEASE do not use this company.

Service cost: $7000

Well I must say at first I was petrified at the idea of trusting strangers with my stuff so I looked at reviews and looked at the licensing of different companies I spoke to Chris at East Coast moving and storage and he was very helpful and took his time answering all of my questions the movers came on time and I must say the wrapping and packing was impeccable I got delivery on time through no surprises and the price was cheap for the work that he did I would hire them again in a second rate movers great servicegood job.

Service cost: $23005

This company reached out to me for my move from PA to SC. I was naive and the quote they gave me was the cheapest so I went with them. I talked with Mark from the company and he assured me that my stuff will be picked up on a Saturday and delivered the next Sunday. He said I had to pay an advance of $450. I paid the advance and the electronic receipt was sent to me via a link. On the day of the move I tried to call Mark. Initially he picked up and kept on saying that they were almost there. I asked them when will the delivery be made if they are yet to pick my stuff up and then they called me a liar and did not give any commitments. At this point I was very skeptical but still did not cancel as I could not afford to waste the $450 deposit. They ultimately never showed up. I tried to check the invoice link at this point and the whole invoice had vanished from the page. Thank God I had taken screenshots of the page. When my father-in-law who is a lawyer called Mark and his boss John, they put the blame on us saying we didn't pick the call up which was a blatant lie. We are planning to sue the company. If anyone has more incidents of this company duping them please email me at satinee.m@gmail.com.

Move size: 1 Bedroom Home Service cost: $1500

CUSTOMER SERVICE SUCKS. It has been 3 weeks and they have not issued a refund for my deposit despite telling me it was in the works since the day I called to cancel. They said it would be no problem to cancel within 3 days of the order, I called the next day to cancel and they said no problem my refund should be there in a couple days. 3 weeks later they still have my $400 deposit and are giving me the run around on the phone and email.

I guess this just means, if you order, make sure you don't cancel cuz you are not getting that deposit back. If you speak to Mark Stone or Paul Turner you are screwed.

Move size: 2 Bedroom Home Service cost: $1400

I put down nearly $1,000 as a deposit with this company after speaking with James Long and "Michael". The movers were a "no-show," I never received another telephone call and all of my voicemails and emails went unanswered. I left messages for Long, customer service, claims, sales and dispatch and sent emails to corporate and Long and left messages at their other locations in Illinois and Florida. They are truly a disgrace to the moving industry and exist in people's lives when they are in need of assistance and are willing to pay for it. Disgusting.

Move size: 3 Bedroom Home Service cost: $2998

These people are criminals, but you have no recourse against them. They threatened to sell all my worldly possessions at auction if I did not agree to pay an additional $2,634, and that's the beginning. When my shipment finally arrived, I was shocked to see how they had crammed everything from ceiling to floor. Almost all my boxes (brand new) were crushed. The piano was wrapped in one of my blankets, which means they had to go through my boxes to even find it. Every single piece of furniture had scratches on it. The burn is that I paid extra for them to wrap everything. RUN AWAY FROM THESE PEOPLE!

Move size: 4 Bedroom Home Service cost: $9000