Eagle Moving Group Inc

This is a horrible dispatch company that acts as if they are a moving company but then sells your contract to another scam company across Country Moving. When you first hire them they act like a move will take no longer than 14 business days but it took 30. When contacting them for the update they never met me know that another company had my items. Once the company arrived they charged me an extra $500 to take it from the elevator to my apt. Down the hall. The customer service is HORRIBLE at Eagle moving and said there was nothing they can do when the company lost my boxes that had AirTags in them and only found one and told me I’d have to wait for the next truck going my direction to bring them to me. She told me to file a claim and wouldn’t tell me with who bc I was getting loud. Even though she refused to answer my question. I repeat do not hire them! Lost/stolen items bad customer service a fraud company!

Move size: 2 Bedroom Home Service cost: $4000

PLEASE DO NOT USE THIS COMPANY...I feel all your pain as my husband and myself have been through this on 8/15/22 with our move. If you want things busted, destroyed and even dragged through grease/dirt on your gorgeous couch - then this is the company for you...Quotes were given but incorrectly. If you think your getting a deal with all the discounts, think again and add an addition 3K with your savings. My husband and I just retired and figured this would be our last move so they hired this company called Best for You Movers. BAD choice. Now I have to do a claim and just wondering if it is all worth it. We have so much stuff missing, it makes me sick just to think about it. I could get more in detail, but my heart hurts for everyone out there getting taken advantage of...

Move size: 3 Bedroom Home Service cost: $5400

GO ELSEWHERE. Scott R who was our brokerage agent stated "This is a total turn -key operation from packing to loading...you will be sitting back drinking coffee. The truck will be 32ft, there will be 1 supervisor with 5+ years experience and 3 mover/packers with 2+ years experience. Upon day of moving 1 driver in a 26ft rental showed. He had no packing materials for dishes etc. He had NO HELP show up. He contacted his office and they listed the job on craigslist for $25.00/hr. I contacted EAGLE customer service who stated employees were coming. Thats right...any warm body from craigslist (1 needed $100 for gas money to get to our house) was expectable. No care for our property, its safety, nor its risk of theft right from our home! I sent driver away and EAGLE customer service attempted a ridiculous refund NOW or get nothing! I am taking legal action with a firm interesting in a class action suit. Watch craigslist, dallas, community, groups, under subject EAGLE.

Move size: 3 Bedroom Home Service cost: $9900

Do NOT book with this company! I am a person that rarely complains. I understand that moving is never going to be easy no matter what, and that mistakes might be made. As long as there is transparency and up-to-date communication with clients, I am fine with going with the flow. However, I needed to warn ANYONE that looks at reviews to stay away from this business. Whatever you do, do NOT have Andres from the sales department at Eagle Moving company talk to you. This con artist made me believe that he had my best interests, and that their company was the only logical choice to go to compared to any others. Before I signed my contract with Eagle, I specifically asked over the phone when I my stuff should be delivered once it’s picked up. Andres told me 7-8 days. Not business days. He said within 1 week! I was never told the actual timeline until the movers came to pick up my stuff. They then informed me that my estimated delivery time would be up to 14 business days from my move in date. So, when my stuff was actually set to deliver, it had almost been a month by that point.

As for my actual delivery experience, it was truly horrendous. I have witnesses to prove everything. Eagle went through a 3rd party moving company called Logistics Pro that I had no way to verify and view if they were actually credible or not, before signing my contract. Let’s just say their communication was abysmal at best. They never gave me updated information, correct information about delivery, and what to expect. I unfortunately had to be the one to be on top of when they were actually driving out to me, consistently asking them for the information I needed to obtain a parking permit for them, which they never gave me. When the driver arrived (just by himself) he proceeded to yell at me for a solid 30 minutes STRAIGHT! Yes, you read that first part correct. He was the SOLE mover for that job. He told his other movers that they didn’t need to help him so that he could pocket the money for himself. No moving job should EVER have just 1 mover for that amount of money we pay for this service. His reasoning for yelling at me for so long was because he decided he couldn’t park where it was county and law designated that he could park. When in actuality he ultimately projected his own personal error of not bringing other movers, onto me. It took him 2 1/2 hours to FINALLY start the process of moving my stuff in because he complained for so long. Then it took him an additional 3 hours to move my stuff (only a studio worth of things) into my apartment (with an elevator). He complained like a child the ENTIRE time, and was mad that he had to put my stuff together. Even though that was part of the contactual agreement with Eagle Moving and Logistics Pro. To say that day was the day from HELL in regards to moving, is an understatement. My sister and friend were there, and we ended up having to help HIM move my stuff as well. I don’t say this lightly, and there are witnesses on this street who saw me so upset and literally crying from his yelling and abuse. This man was verbally abusive, a bully, and so completely unprofessional that he should NEVER be working with any client again. I also found out that he did not deliver all of my things as well. And have yet to be reimbursed for even that. Did he take advantage of me, yes. Should he be reported, absolutely. I have tried many times over the last several weeks to reach out to Eagle Moving company and Logistics Pro to report my experience, to no avail. They either do not respond to my claims, say that they will send a follow up email and do not, or say that there is nothing they can do. I tried to get some sort of acknowledgment or resolve since I did not want to write such a scathing review. But, alas their silence and refusal has spoken very loud.

To the future possible client- take my experience and run as far away from this company as you can! Do not book with Eagle Moving, do not have Andres contact you, and do not go through Logistics Pro! If you do, be prepared to be lied to, gaslit, and breakdown form the overall experience.

Move size: Studio Service cost: $4200

Nicholas verbally misrepresented a written contract multiple times. Customer service manager was extremely insulting and persisted to insist that it is legal to misrepresent a written contract. I was told that they will take good care of me because I am a disabled veteran, when speaking with the customer service representative/manager he interrupted yelled and insulted me when I returned the favor he said that I need to seek psychological help as a disabled veteran.

These people obviously do not have the skills to sell so they will lie to you. They told me the services that I was paying for would be around $2,000 when the movers got to my house it cost me over $6,000 resulting in me being homeless for about a week. People like this hide behind phones, internet, and deception hoping that they will never get caught. Customer service manager tried to bait me and threatening him.

What they are doing is illegal, they know it, and they rely on strategies that are usually reserved for narcissist, sociopaths, and psychopaths. As a former salesman I can tell you they do not know what they were doing so they have to rely on unsavory tactics.

Move size: 2 Bedroom Home Service cost: $6500

BEWARE...We placed a 3k nonrefundable deposit with this company. 2 weeks outside of our move we asked to push our dates back because of an issue with the sale of our home, we were told no issue! Eagle Movers cancelled our move, didnt tell us the price would change and when we called to update our dates, they informed us that now the move would cost an additional $2,400 and we would need to place that amount deposit down (in addition to our already 3k deposit) just to get our move reinstated. Our new move would now cost close to 8/9k..

This all happened within a two-week period. They did not notify us when we had asked to make this change. Now we are suck with either losing our initial 3k deposit or having to pay an additional $2,400 to move forward with the move. To top it off, customer service and some of the supervisors we spoke to were absolutely horrible - giving us lines like "sorry we didnt communicate this with you but that's what it is" or "the person you were dealing with is no longer with the company" or "that person that told you this has only been here 2 weeks". I would honestly avoid this company at all costs. Customer service was atrocious. Several times we were told that we would be called back, and they never did...

Wish I would have looked up their BBB rating before moving forward with them in the first place.

We have decided to get our attorney involved and are going a different direction with our move. I refuse to give this "company" another cent...

Move size: 4 Bedroom Home Service cost: $9000

STAY AWAY!!!!! I wish I could give no stars to leave a review. This company is not a moving company they are a broker. Your deposit is for them to get paid... once movers come you pay another price… to start off the day that was scheduled NO ONE showed up!!! Called dispatch for 3 hours they looked to find a company & stated they don’t have any drivers! They charge for oversized boxes, they don’t provide boxes, they charge if you have to use the elevator, they do not take TVs unboxed and more other fees they will find to include. They gave my grandmother a date that her belongings would be delivered to the address giving with in 7 days!!!! It is now 2 weeks later my grandmother still don’t have her stuff!!!! Called company several times to question where her stuff is they continue to say they don’t have a driver & her stuff should be to her in 4 days!!!! I told my grandmother that she needs to call her renters insurance & also file a police report that with no promise delivery her stuff is stolen!!! My grandma found out about this company from her leasing office & honestly for them to refer the elderly to go with this scamming ass company makes me believe they may get something on commission for the booking too!!! DONT USE THIS COMPANY THEY ARE NOT TO BE TRUSTED! ZERO STARS ‼️‼️

Move size: Partial Move Service cost: $3000

Eagle engaged in deceptive business practices and may charge you significantly more than the quoted price. I am now being charged $4,700 for a move that was quoted at $2,650.

As a moving broker, Eagle provides you a “binding” estimate and then sells/transfers the contract to another company that will actually do the move. I paid a $1,000 deposit for a move that was quoted at $2650. On the date of the move, the mover arrived and stated that the items on the inventory list in the “binding” estimate would actually require more space in the truck and packing materials than estimated and that I would have to pay $4,000. Eagle told me I had to pay the $4,000 or forfeit my deposit.

Eagle also agreed to provide up to 30 days of free storage. The mover refused to honor that and Eagle refused to help. I complained to Eagle multiple times but they refused to return calls or emails.

Eagle provided me a junk, low-ball estimate and unlawfully refused to honor it. They contract with sketchy movers and have no accountability. I recommend you find another company that is not a broker and will come to your home and provide you a true estimate before you put any money down.

Move size: 1 Bedroom Home Service cost: $4700

I would not use this company again under any circumstance. They sold their service saying the estimate would be accurate and 3-4 movers would show up, as scheduled. They were a day late, had only two workers arrive resulting in still loading at 3:00 AM after 13 hours. After most of my goods were on the truck I was told the estimate was off by more than 25%. Alternatives were either pay or we can unload the truck. Once the truck was loaded, I was then told they would take up to 14 days to deliver at their discretion. Goods were delivered 5 days late and had nearly $1000 worth of items missing, for which I was given $69 through their claims process. I can honestly say that I've never encountered a more deceptive and dishonest company in their business practices.

Move size: 3 Bedroom Home Service cost: $12000

Eagle Movers are not a moving company!! They are subcontractors who hire unethical and criminal middlemen to do their job!!! I was way under quoted by the manager in order to get a sale! Then, they hired Legends Movers who tried to charge me $900 more so I ended up leaving 1/4 of my things behind!! Then they forced me to pay a tip or $350!!! Bribery or a hostage situation however you look at it. The movers were likely illegals functioning like they would in a 3rd world country. Then, I was told my belongings were getting transferred and shipped out that night!!! 40 days later with many many lies and back and forth...my things came with more payment...above quoted rate and they didn’t unwrap or assemble what the other men did!!! I ended up having several missing boxes and bent bicycles. They opened and picked out what they wanted during those 40 days and kept several boxes!!!! Then, I was told to fill out a claim form!! Their claim company is FAKE!! Yes, someone answers but it is set up to appear somewhat legit BUT it is not legit!! They did not respond to the BBB complaint and correspondence either!!! They are reported to the police as well....I was told many of these moving companies are backed by Eastern European mafia. Watch out!! Hire your own local men to help load and unload!!! Do not hire through a company that WILL

LIE and STEAL from you!!!

Move size: 2 Bedroom Home Service cost: $2700

They broker out and you don’t know who you will get but you’re stuck with them, and they charge you more than what Eagle estimated. They promised my stuff on September 16, 2023, so pick up had to be September 6th. Movers came 2 hours late with 1 guys and his girlfriend who did not speak English. Me and my boyfriend had to help them move my stuff into a uhaul storage unit. Which it is now September 30th and I still do not have my stuff. Called Eagle and Blue Lion (movers) and they give me the run around. Ready to get a lawyer at this point. Especially with them increasing moving price from 3500 to 4500 and that is with me and my boyfriend helping them move my stuff for them. New Mexico to Florida. I have lowjack on my vehicle- yes they have my transportation as well- and it is now in transit headed for California ( wrong way) yet they tell me they did not hear from dispatch yet to move my belongings. PLEASE LEARN FROM MY MISTAKE. DO NOT TRUST THIS COMPANY

Move size: 2 Bedroom Home Service cost: $4500

The worst move ever! I have moved 7 times so far, this has been by far, very far, the worst experience ever! They didn't just underquote me to get the sale, but they also sent a smaller truck than was needed, they said they'd send 4 people, they only sent 3, the movers themselves didn't get my entire list moved, now I have to go for all the furniture they left at my house. Steer clear, these guys are resellers, they subcontract their movers and charge you a ton of money on top. The movers also demanded a tip of $150 each. Do yourself a favor, don't hire these guys! I also called Eagle Moving Group LLC and they denied leaving all the furniture they did and didn't even refund me for any of their wrongdoings. Totally unethical company!

Move size: 3 Bedroom Home Service cost: $2900

This is a long review, so if you want the gist... When you call around, companies will say to be careful. Moving companies will promise the world and under deliver - This company does EXACTLY THAT. STAY AWAY FROM THIS COMPANY, DO NOT USE THEM ITS NOT WORTH IT.

On October 9, 2023 we got in contact with Eagle Moving to facilitate our move from California to Texas. We spoke with Nick G, he consulted with us on what our needs were, what was moving in our house, the distance of the move, etc. We spoke with other moving companies and found out that for a move this large, most companies will fill a moving truck then unload, reload and then transport to the final destination.

Lie #1 - He assured us that Eagle Moving does not do that and our shipment would go straight to Texas. - When the movers showed up on January 10, 2024, they told us the truck would arrive in Las Vegas, they would unload and reload into a new truck.

Lie #2 - He told us we would be getting 6 movers the initial day and atleast 5-6 arrival day. The day they showed up we had 3 movers. The delivery day we only had 2 delivery drivers.

Lie #3 - He told us we could leave light items in the dressers. The movers told us to take EVERYTHING out of the drawers, this isnt a big deal. However, the movers took apart some of our furniture and we are still missing shelves, our bed frame was damaged.

Lie #4 - Nov 20, we told him we would be taking solar panels & batteries and asked if this would be an issue, he said no problem - We were charged an additional $1,000 for him saying it would be no issue and no problem.

Lie #5 - During the consultation and over the entire 3 months we discussed with Nick how we had wine that needed to be moved. He NEVER told us that THE MOVERS DONT MOVE LIQUIDS... We told him how many cases of wine would be moved and how many wine fridges. This became a major issue on our LAST DAY in the house.

Our items arrived damaged, some items missing, we received extra charges even though we discussed everything with Nick PRIOR. 2 business days prior to our move Nick VANISHED. No responses. He promised during our move he would be our contact and readily available. When I called the company to complain and get help, I was assisted by Jaime &Caelum.

Caelum was EXTREMELY condescending. We had movers at our house and it was our last day in the house and as I was explaining everything and asking for someone to call us back for assistance, he condescendingly said "we appreciate all feedback and I'll make sure to pass this message along". His tone alone suggested that he didn't care and it wasn't his problem. We were told multiple times that we would get a call back and NEVER received a call.

This company got our stuff moved but are the definition of promising the world and delivering our stuff damaged & making sure to get extra money out of you.

A move half way across the country is hard enough, its sad that a company like this couldn't possibly care any less about their customers.

Move size: 3 Bedroom Home Service cost: $9500

Hands down the worst experience I've ever had with any company I've ever interacted with. Ever.

PLEASE never ever use this company. Liars, scammers, and thieves.

Everyone is so nice until they have your money. Then everything changes. They delivered on zero of the promises they made. They used other shipping carriers that were not on the list of carriers they provided me (meaning I never got the chance to make sure I was ok with the actual companies that were moving my things). The delivery date they promised me over and over was weeks off from when my stuff was delivered (it was delivered weeks late and in the middle of the night). I was charged THOUSANDS of dollars more than the agreed upon price at rates I never agreed to. They literally showed up with a totally different contract than what I originally signed, and said I had to sign it or they would take my deposit of thousands of dollars and leave, so I was stuck. Several items were damaged (including the most expensive piece of furniture I own) and at least one box was missing. Every single person I talked to lied to me. Zero stars. I'm literally traumatized from this whole experience. I'm only writing this in hopes it saves someone from going through what we went through. Beyond disappointing. I seriously considered taking legal action against them, but I would have to do so in the state of Florida, according to their contract, and that's just not feasible for me.

Move size: 2 Bedroom Home Service cost: $9000

These folks just moved me from Sherman TX to Edmond OK. What a disaster! Eagle Moving contracted S & DJ Moving. Eagle moving grossly underestimated how much stuff we had. S & DJ brought a 26 foot truck and two movers. A simple one day move turned into a one week example of why we should have hired one of the big boys. They showed up after noon on the second day. Took that afternoon and the following morning to pack the truck. They were in contact with their boss regarding the stuff not packed. Based on pictures taken by the driver, said boss hit me with a $3700 invoice for a second trip. Trip to start in 3 to 4 days. Driver left around noon.

Got a call from the driver Thursday evening. Seems the truck was stuck in a weigh station in need of safety repairs.

Long story short, the second load arrived. Half of our excess was still in Sherman TX. The movers could not throw our stuff off the truck and get away fast enough. We rented a 9 foot cargo van from U-haul and finished the job ourselves. Total cost about $12,000. I have not checked but I think that is more than what United would have charged.

Eagle failed to respond when I shared the basics of the story above.

moral: get someone else

Move size: 3 Bedroom Home Service cost: $7121

We will never use nor will refer any clients to this company. please be aware cant tell you to read contract because certain details are not listed. pick up was an hour late, price changed at pick up with us taking off an entire bedroom, washer, dryer, refrigerator , and a few yard items. we moved only 2 bedrooms we should have moved items ourselves. we are now waiting for our items to get here, and was told it maybe another week. please be aware this was a awful moving experience!!! If i could have rated a negative star i would have......

Move size: 3 Bedroom Home Service cost: $3391