Eagle Moving Group Inc

Contracted with Sonny in May of 2021 for a June move. 2 days before they’re supposed to contact you they send an email saying they were unable to reach you. Try to call them back and you get the QA’s voicemail. She’s a joke as she’ll double or triple your quote saying your cubic feet increased and therefore needs more money down. Don’t do it! Just cancel your move and find someone else. They then didn’t come on the day I wanted and then it went up even more. We we’re promised that the goods would arrive on June 25th but we didn’t get some of it till July 12th. I said some as half our goods are missing and several things were damaged. They ask for the money upfront before they unload. Don’t give it to them till you make sure everything is there. They contract through NW Relocation which is a joke. They always say they’ll get back to you before the end of the day but they never call you back.

This is a scam from beginning to end. We’re still hoping that the rest of our stuff comes but in the meantime we’ll get the word out to as many people as possible and authorities of all the states they operate in. Don’t know how they can even be in business!!! Ended up paying $7300 from a $2600 quote!!!

Move size: 2 Bedroom Home Service cost: $7300

This company is a scam! They quoted me on the phone without ever coming to do a visual inspection and told me the original price would be $7000. The second time they called me to confirm my inventory the price jumped to $9000. The day the movers arrived they told me the binding estimate they made me was very incorrect. They then told me the price would be $17,000. I had no choice as I already made a deposit and had no other company to call but to use the company. Since the day my items were picked up I have tried to find out what day I would be receiving them and have only been yelled at by their customer service agents. The customer service agents have called me impatient, said I was a liar, and that I am demanding too much. They put me on hold to get me to hang up and I am still without my things. It has been 21 business days since they picked up my things and I have no date of delivery. They promise everything to get you to sign the contract and then they scam you. This is a horrible company. Do yourself a favor and get a uhaul. Never use this company.

Move size: 4 Bedroom Home Service cost: $17000

DO NOT HIRE THIS COMPANY. This is a broker company NOT a moving company. They lied on the phone that they were an actual moving company when questioned directly. They grossly underestimate the cost of your move and make promises about delivery timing that they have no ability to make in order to entice you to take their bid. Eagle Moving Group makes you complete an inventory phone call two days prior and increases the price and $/sq feet with no ability to back out last minute. Our initial quoted price increased from $3400 to $6000. They hired a ONE STAR moving company Stop and Move LLC that has still not delivered our items one month later. Eagle Moving Group has evaded our calls and has not aided in contacting the moving company or helped us to get our belongings back. AVOID THIS COMPANY AT ALL COST.

Move size: 3 Bedroom Home Service cost: $6000

Do NOT use this company. I thought I was getting a quote from Two Men and a Truck as I knew them to be reputable. Somehow we ended up with these clowns. Before they get your money they're polite and responsive. After you're hooked and you find out they don't stand behind their assurances, all bets are off. The "supervisor" was completely unprofessional and condescending. BEWARE!! I just pray that my son's belongings get delivered eventually. He'll be sleeping on a blow-up mattress until then.

Move size: Studio Service cost: $2500

The movers showed up 3 days late and at 9:00 p.m. at night. They said they didn't have room for all of our stuff and wanted an additional $1,000. One of the movers used our bathroom and made a terrible mess. Now they want $1,300 to drop off the furniture and we didn't even get half of it. I think this is a SCAM do not deal with them. They are unresponsive to phone calls and emails. I will never do this again. It basically costs us $3,500 to move 2 beds and 10 boxes.

Move size: Partial Move Service cost: $3500

First this place is a total scam, and the positive reviews you see on here are from current employees or friends. Check out their complaints on BBB and also with the FMCSA.

They are brokers and they under estimate you space requirements to beat out any competing quote you might have. My quote increased 50% from the first estimate, and about 35% from the second estimate they gave me which was through a video call to verify the space.

One week prior to pick up they have someone from their "QA" department reach out to you to validate your space, you guessed it your quote will increase more do to under quoted space. This time it is too late to request a refund on your deposit and in many cases too late to find a new mover.

Also they are required by law to provide you a list of the moving companies they work with. This did not happen for me. The movers they use are horrible. I was lucky enough to have MoverVan Lines and they were horrible. Broken TV, table, refrigerator, the list goes on. Way more to replace my good than the move itself. Some of the damage was just over the top, like breaking off the legs of a table by the bolts and wrapping them in blankets separately. How do you explain that?

At all cost take the negative reviews on here the BBB, and the FMCSA seriously. AVOID

Move size: 3 Bedroom Home Service cost: $9500

This company LIES about everything. Do NOT use them. And when you call them on their lies and cancel, they refuse to return your deposit. They are a COMPLETE RIP-OFF!!! Be smart and hire another company. They will promise you all kinds of things, and then days before your move, change things which will, of course, raise your costs. I cancelled them anyway and did the move myself using UHaul, which was a total pain....however, after seeing all the other reviews I think it was the best choice I made. This company is the WORST. I'm filing complaints with the BBB as well, and any other place I can find to warn people about NOT using them. If there was a way to give a ZERO, I would.

Move size: 3 Bedroom Home Service cost: $3100

DO NOT USE EAGLE MOVING OR INSTA MOVERS FOR OUT OF STATE MOVE

Eagle moving was suggested to me by my recruiter.

Eagle moving gave me an estimate based on an inventory list I supplied.

Started at $4900.

I added a few more items to my inventory before the movers showed up.

This jumped my cost up to $7000. It was 100 cubic feet. Added another $2,000.

Eagle movers told me they were a full service mover. So on moving day I expected a professional moving company to show up called "Eagle Movers".

Instead, I found out they are a broker, and they contracted a terrible 2 star company out of Birmingham called Insta-Movers.

The guys moving were nice enough, but clearly not professional movers.

No stair protection was put on the stairs.

They used my broom to prob the door open and destroyed it, instead of using a proper wedge. Things a professional moving company would not do.

I was not told by Eagle moving company that there was a hidden stair fee. I also told them I had a dresser mirror during estimate stage.

They did not tell me it was extra to wrap and crate it.

I told Eagle movers I had a China cabinet

They did not tell me there was an extra fee to crate it.

Another hidden fee.

On moving day

Instamovers added another 250 cubic feet which they didn't even use, which bumped me up to 8,900.

Some mistake was made on my paper work, a discount of $1,600 was shown.

After I signed everything insta-movers dispatch called me and told me I owed them another $1,600 for and added 250 cubic feet that the driver added to make sure they were covered with space.

I haven't received my stuff here yet, and I'm absolutely furious with the entire situation since I went from $4,900 to $8,900.

On arrival day

I was told mover would be there at 5pm

They called at 6 and told me they had a truck issue and would be there the next morning (I don't believe that for a second)

I was also told they only accept money order or cash even though my receipt has an option for cashiers check.

My receipt from pick up with my list of items has 3 methods of payment to pick from

Cashiers cheque

Money order

Cash

They would not accept my cashier check from Bank of America.

I had to scramble to get cash

Truck didn't show up in the morning

I had to call them and ask where they were

Said the truck still wasn't fixed

ill post an update once my goods are delivered

Move size: 2 Bedroom Home Service cost: $9000

This company should be shut down immediately. I feel so sorry for the many customers that can be deceived like we were. They charged for everything even after sending the "ultimate" quote. They promised free storage in the destination for up to one month which was a lie. We had to figure out ourselves otherwise pay them another $5000 fee for the service. Almost all our furniture came totally destroyed. Full of soil and dirt. Unbelievable! This "company" is a disaster and has caused unimaginable distress to our family. I will complain legally against them. This is just NOT right. They do not deserve even half of a star.

Move size: 3 Bedroom Home Service cost: $6000

Started with a friendly representative that stated he would be with us the entire move. Once he collected his money it was the last time he answered the phone. Virtually walked through the house using the property listing and documented every single item to be moved (he even asked for measurements). This was completely off when the third party movers showed up (Carolina Blue Transport (who should never be used either)). Estimate was off by over 1,300 cubic feet even though all the items were listed. Not sure what type of math he was using. I would not recommend this company at all. Last time I will ever trust this type of "fly by night" operation. If I learned anything, it would be to spend the money and go with a real moving company.

Move size: 4 Bedroom Home Service cost: $4000