Eagle Moving Group Inc

This company is a complete SCAM! Best example of BAIT AND SWITCH I've ever seen! We called several movers to get quotes before our cross country move. I hand it to them, because they have a good name (and I believe there really is another moving company with the name Eagle), so when their quote came in very competitive, we went for it. We worked out the move date, and finished packing. As the date came closer, my husband worked with another agent for them to do a final count. The box count and things we missed the first time did increase, and the price did go up - this was not unexpected, and we went forward with our plans. This time, however, my husband was METICULOUS in his box counts and items (furniture, lawn mower, patio furniture) etc. The day before our move, another company, CROSS COUNTRY LONG DISTANCE MOVERS (reviewed separately) called to say they would be picking up our stuff, but that they were having scheduling problems and could we push it back two days. Wait... who are you??? That's the first time I realized Eagle Moving Group doesn't do any moving - they are strictly brokers. We could not put off our move - we were driving across country with our dog and had hotels carefully planned along the way to accomodate her. They said they would check with dispatch. The next day, they show up in a 24 foot box truck that was already half full. We had 2 bedrooms, LR, DR, patio furniture, W/D and over 100 boxes. Obviously, it wasn't going to fit. After they loaded as much as they could, they told us they would come back the next morning for the rest, and then hit us with our total was going to be $1700 more than the original quote! The lead guy kept saying "YOU HAVE ALOT OF STUFF MY FRIEND!". It was late Saturday, we couldnt get anyone at Eagle, and the lead guy just said "you can pay that, or we can remove some stuff from the truck, but you're over the quote on cubic feet". So, we're held hostage. We can't leave stuff. We agree to pay on Sunday when they picked up the rest, and again we had no way to call Eagle.

Fast forward 12 days later, we are waiting for our stuff to arrive. We have called Eagle and Cross Country Movers at least 12 times to discuss the price and the arrival date of our belongings. While we did speak to someone each time we called, we always got the same answers: "We will review the quote and get back to you in 2-4 days", and "We will check with the dispatcher to see where your stuff is". We NEVER received a call back from either group. While they did say, you will receive a phone call 24 hours before your delivery, a THIRD company called yesterday, and said they would be there in the next few minutes. What a joke! We scrambled to get to the bank to get them their cash, and our stuff arrived. The bill of lading didn't match what they had, and to be honest, it was hectic, and we may be missing a box or two. I don't really know.

BBB shows the consumer rating at 3.6. If you really dig into those reviews, they are ALL either 5 star (no way) or 1 star. Reading the 5 stars, they ALL have the same style of writing, and I don't believe they were written by real customers.

This company is truly one of the worst I've ever done business with! PLEASE STAY AWAY OR BE WARNED!

Move size: 2 Bedroom Home Service cost: $7200

Hands down the worst experience I've ever had with any company I've ever interacted with. Ever.

PLEASE never ever use this company. Liars, scammers, and thieves.

Everyone is so nice until they have your money. Then everything changes. They delivered on zero of the promises they made. They used other shipping carriers that were not on the list of carriers they provided me (meaning I never got the chance to make sure I was ok with the actual companies that were moving my things). The delivery date they promised me over and over was weeks off from when my stuff was delivered (it was delivered weeks late and in the middle of the night). I was charged THOUSANDS of dollars more than the agreed upon price at rates I never agreed to. They literally showed up with a totally different contract than what I originally signed, and said I had to sign it or they would take my deposit of thousands of dollars and leave, so I was stuck. Several items were damaged (including the most expensive piece of furniture I own) and at least one box was missing. Every single person I talked to lied to me. Zero stars. I'm literally traumatized from this whole experience. I'm only writing this in hopes it saves someone from going through what we went through. Beyond disappointing. I seriously considered taking legal action against them, but I would have to do so in the state of Florida, according to their contract, and that's just not feasible for me.

Move size: 2 Bedroom Home Service cost: $9000

I needed to move to my new house in Boynton Beach, and it contacted Eagle Moving Group. The customer service was absolutely fantastic and professional, and nothing was damaged at all. I was able to get all of my things moved in my new house with very little trouble. This company provides amazing service to its customers and is a great choice for people wanting to move, especially via long distance. The workers are very professional and dedicated to their job. I would definitely choose this company again once if I were to move to another spot!

Move size: 1 Bedroom Home Service cost: $2217

If you want to broken items, if you like being given a quote then being charged twice that amount. If you like asking to put beds together, and move heavy things where they belong and how they are supposed to be put together, this is the company for you. They broke my steel patiot table, how do you do that, unless you threw it around? They broke my cubby hole shelf (given it wasn't sturdy) but the table wa s made of steel! They almost broke my $1,000.00 elliptical and there is a piece missing. Their manager I spoke to was uncaring, cold, and they don't care how you feel about their service, they are confident they are going to continue with no issues, and more suckers like me looking to them for help. I will post their bad review as many places as I can. the ONLY redeeming thing about their business are the men who came to move things out, and the men who came to move things in. Whomever transported my items, did it without care. You are a "NUMBER" to them and not a customer, not someone they care about, you are money and once they get that deposit that's all they care about. You will be working under "their terms" they don't up front disclose to you that you aren't securing exclusively their truck, it is shared and partitioned with cardboard along with another customers items. Don't think when it's moving day they are going with you to put your thing in the house/apartment/condo. No they will go into storage and be held there. If they have to go up a flight of stairs, or walk any further than they like, you'll get charged more for those things, that you aren't told up front either. I had no recourse, no solution but their solution because they had my items. The horrible Manager Danielle who didn't give two craps about you. She enjoys making you feel helpless. Then there is customer service Laura who is just like the manager, argumentative. You know what they told me, that the delivery truck isn't theirs, and even though you made a deal with Eagle, the trucks are separate and you have to go through their insurance for broken items. They take no responsibility for "anything". DON'T USE THEM, they are a nightmare.

Move size: 2 Bedroom Home Service cost: $3084

Are you looking for the worst most expensive moving experience of your life, with the most deceitful and rude customer service. Well come on up folks and use Eagle Moving Group Inc. The price for my move started at $2,500 from California to Ohio. Then when quality control called it went up to $3,200. By then they have a large deposit that you cannot get back to use another moving company. Then when the movers showed up they raised the price to $4,800. Bait and switch. The movers were from Seventh Generation Moving and Storage. They are not affiliated with the Eagle Moving Group, and get this, you have to pay them cash…. Or you can put it on your credit card for an additional 5% fee…. The delivery took 6 weeks. I was told by Eagle Moving Group 9-21 days. My things arrived broken and wet. Not to mention the day laborer they hired to move my things off the truck into the house was so tired from moving everything alone that he started loosing his footing causing major damage to my walls, banister, and even broke a door knob off the door. I watched the truck driver who barely spoke English hand the guy a couple of $20’s for the unloading he did. When I contacted Eagle Moving Group they told me that there was nothing they could do because I had called after delivery. They said using day laborers is customary (even though I was told I was paying for “professional” movers). How would I have known my things were going to be broken and my house damaged before delivery? I wonder….. Buyer beware. Do not use these crooks to move your things. I cannot tell you how awful the whole experience was. They blame you, deflect, and basically already got their money and they don’t care. I imagine they get zero repeat business, and most people aren’t going to take on the financial and personal expense to sue them and they know that. Jerks!

Move size: 1 Bedroom Home Service cost: $4800

Most of these reviews are lies. They slick talk you to undercut everybody else, but hire subpar moving company who does not deliver an item unbroken, but for $1,000’s of dollars of damages, they will throw the brick and hide their hands. The moving groups they get are poorly skilled, children and as one driver stated, “don’t speak English and don’t understand”. 2 kids on the delivery that stayed on their phones, looked high, had no strength to move anything. Every piece of antique furniture was broken. I am seeking to do a class action lawsuit.

Move size: 3 Bedroom Home Service cost: $5500

Eagle Moving Group was the most horrible choice that can be made for getting your things moved. Several weeks prior to our move from LA to TN, the Eagle Moving Group rep, Nicholas, sold me on everything under the sun at a cost of $5,400.00 with the understanding that we were to be in TN by Saturday night, 3-5-22. Promises made but not kept – 36 hours prior to the anticipated arrival, I was notified by them that the price then escalated to more than $14,000, items were to be packaged, photographed, inventoried and picked up by 3-5-22 by 8 a.m. Secured timely delivered by 3-5-22. Reassembled restaged at destination. There was no photographing, inventory, packing, or crating of items. Being completely blind, myself and my cancer-surviving wife packed and brought to the back of their truck items that their movers would not participate in. They refused to pack or safely crate any items. When Eagle Moving Group had Dann Moving show up to our home, the crew showed up already drug/alcohol impaired two days late, and was later witnessed smoking weed in the front of our home. The final arrival time initially set to be Saturday 3-5-22 turned out to be the night of Tuesday 3-8-22.

When the driver instructed the impaired crew to begin packing and bringing items to the truck as the driver would then load them, the crew advised that they would not do packing. After an hour of nothing getting accomplished, myself, being blind, and my cancer-surviving wife began packing and transporting our items to the truck. Because of the deceit of the Eagle Moving Group dispatcher, George, our frozen and refrigerated items remained in ice chests outside of refrigeration until Tuesday night, 3-8-22.

When the truck finally arrived and was opened, it was then revealed how recklessly, and nearly intentionally damaged all our belongings had been treated by them. It was like a scene from the old Sanford and Son TV show. It was at this time that the complete and utter lack of caring and talent became obvious, as 90% of all our most valuable items and furnishings were damaged, broken, or destroyed beyond the point of repair or sale, of course, excluding our items that never showed up at all. When we tried asking for financial consideration of their destruction, the Eagle Moving Group, through George, became arrogant, irate, disagreeable and vengeful, giving no consideration for the destruction and terror they caused.

I strenuously urge that no one use Eagle Moving Group or Dann Moving, as they are untruthful, unreliable, incompetent, and vengeful.

Move size: 4 Bedroom Home Service cost: $11173

Moving can be stressful especially when on a budget. Originally, when I spoke to the phone agent, everything appeared a breeze and he even stated that the rate was discounted. The rate sounded too good to be true so I even clarified with the phone agent about additional cost and provided more info on the amount of items we had. And again the phone agent stated that the total (agent did not disclose it was an estimate) was accurate. Upon the movers coming the main guy expressed that the estimate was way off and disclosed a lot of additional fees. I panicked with the new estimate of over +$2,000. However, Jose and his team were super efficient and transparent. Jose was able to set some comfort about the situation. However, even with Jose and his team being helpful, My partner and I were in disbelief and completely devastated of being hit with an additional + $1,000 (Jose was able suggest a few pointers to lower the estimate). We ended up still moving forward with the company because our lease was up. However, if seeking movers I highly suggest to seek a more personal company that can provide a more accurate estimate and will be more transparent about their services. Additional fees that were not disclosed were: tractor fees (area needs to be able to fit an 18 wheeler an additional $350 minimum), fuel surcharge ( not stated upon booking an additional $ 480), additional stairs fee ( agent did not disclose if it’s more then one flight of stairs specifically 12 steps their is an additional fee). Also, they express that delivery will take between 5-7 business days but I was just notified that it can take up to 21 business days so we’ll when I get my furniture….Other then the great service from Jose and his team, this experience has been terrible. I would highly suggest to go with a company that is more transparent and personal.

Move size: 2 Bedroom Home Service cost: $4321

I had an absolutely horrible experience with Eagle Moving Group, that recommended Dann Moving. Eagle Moving Group gave me a date, and Dann Moving showed up 24 hours early. This of course threw off my entire "plan & schedule" for the move (final cleaning, the checkout, getting keys at the new place, simply being able to move-in to the new place). Dann Moving broke a door/put a hole in it, chipped several walls, broke a flat screen TV, and a wooden platform bed frame. Missing the checkout and not being to clean or speak directly to the "landlord," because Dann Moving showed up 24 hours early, cost me my security deposit and an additional $300. I called Eagle Moving and told them about the experience, and in turn they asked that I file a claim. This started approx. at the end of June 2022. In September of 2022, my claim came back with the final response being a compensation check for $81.00 (Yes, Eighty-One dollars). With that I will be telling this story 81 times until I feel whole again. Literally one of the worst customer experiences I have evet been a part of. I do not suggest using either of these companies if you have options. Not to mention what they charged me for a 234 mile / 3.5 hour move, on a 2-bedroom apartment. I feel completely taken advantage of, as the preliminary questions asked were probing questions to see how much I could afford. I 100% feel like I was completely ripped off.

Move size: 2 Bedroom Home Service cost: $6600

Never ever use this company, they are not a moving company regardless of what their pretty site shows. They are what I found a bit to late “ Moving Brokers” they act like you are dealing with them but in reality they send out crappy moving companies that you would not hire yourself if you would have had a choice. this bunch are a bunch of liars.Don’t believe anything they tell you. They sent 2 men to move a 4K’ house old rotten trucks and inexperienced men that damaged furniture because they showed up with almost no pads worst experience ever if I could give them a 0 I would

Move size: 4+ Bedroom Home Service cost: $16465