Eagle Moving Group Inc

I called to get an estimate of my long distance move from Georgia to Colorado and was quoted one price. I explained to the agent that I needed to make sure of the cost as I was comparing prices. He took an inventory and I made sure to stay within the estimate. Paid my deposit on time and the movers did not come nor call. I reached out to them and the driver explained that he was tired from a move the day before. When they finally arrived the next day they ended up charging me an additional 1500 dollars in which I had to pay cash or Venmo to someone’s account. (Terrible) I have been In Colorado for over a month and still don’t have my things that was supposed to be a 7-21 day delivery. I keep calling only to get I’m sorry but we don’t have an update. The customer service is at its worst and I have never felt so helpless. I just want my things that I feel are gone forever. Please do not use this company. It is the worst. I would not give this company any stars.

Move size: 3 Bedroom Home Service cost: $5000

They quote you a good price, hurry you through paperwork and make sure you deposit 1/2 at the time they have you on the phone, not mentioning this is (non-refundable). We squared up everything and gave measurements to them, they assured us "not a problem". Brokered to another company, and when they got there they said it would be $588. more (with a $200. discount) because it was more than the company had given us a quote on! When I went back to original e-mails to download, they were no longer available to view! They know you are at their mercy and do not explain time lines, etc. at the beginning of transaction, knowing they would not get the business....terrible!

Move size: 2 Bedroom Home Service cost: $440252

On 10/5/21 I was originally quoted $4000 by Shane Fox from Eagles Moving Company. He asked me over the phone for a list of items to be moved and sent me a written estimate, which served as a contract for the move. On 10/12/21, I spoke to Suzy Anderson to add three items and to request two packing boxes for two televisions. This estimate increased to $4733.72. On 10/13/21 the driver arrived and stated that items did not fit in his truck; they needed more cubic feet to accommodate the furniture. After I attempted to explain that there was already a contract in place for the items listed, the driver became belligerent. Due to his behavior he was asked to leave the residence. On 10/14/21 I spoke to customer support dispatch supervisor Daniel Hemings who explained that the estimate was revised to $6232.47 due to increase in cubic feet. She also explained that if I were to cancel the contract I would lose my security deposit.The contact states a customer has 72 hours to cancel the contact. I signed a contract on October 5th and the first delivery attempt occurred on October 10/13/2021 way after their 72 hours cancellation policy. I was tied into this contract and had no choice but to pay for the increase in the estimate or lose my $2205.04. This practice seems to be unethical. You are locked into a higher estimate or lose a deposit. They quoted me a low-ball price estimate in order to get my business, but the actual cost will end up being much higher. They stated that they are not able to provide an in-person estimate due to COVID. Yet their drivers do not wear masks. The pickup was completed on 10/15/21 with the same driver who was belligerent during the first pick up attempt. The Dispatch supervisor Daniel Hemings stated that they had no one else in the area that could do the delivery. On 10/15/2021 I attempted to speak to the driver to provide delivery. The driver became belligerent over the phone and did not allow me to speak. After the furniture was packed and ready to go. This driver had the audacity to ask for a cash tip and said If an address was not provided prior the delivery the items would be left in the middle of the road and I would be fined. This entire experience has been a nightmare.

Move size: 1 Bedroom Home Service cost: $6232

When I signed on with Eagle Moving I was not told this company is a Broker. When the men showed up to move me, THEN I was told because I was surprised they came all the way to North Carolina from New Jersey and I was told I would not be dealing with Eagle Moving—but Moving Solutions. I was also told, after my stuff was loaded, that they had two - fourteen days to get my stuff to me. Well, after many phone calls, I finally got my stuff in three weeks. I will say that the men who came and packed up my stuff were very professional and efficient. I was also not happy that the company didn’t check ahead of time where they were sending their huge truck. My son and grandson had to meet the driver in a parking lot a block away from the storage unit and load all my stuff into THEIR pickup trucks and transport everything to the storage facility themselves. I was told the day before that if they had to change trucks it would cost ME even MORE money—which was already an exuberant price because my stuff wasn’t going just from NC to AR and I was having to pay all the extra milelage. I will say the driver that delivered my stuff was very nice. I just wish I’d known up front about Eagle Moving being a Broker company and who really was going to move my stuff and that they would have been honest before the fact about how long it would take to get my stuff so I could have brought different stuff in my car.

Move size: 3 Bedroom Home Service cost: $9000

I needed to move to my new house in Boynton Beach, and it contacted Eagle Moving Group. The customer service was absolutely fantastic and professional, and nothing was damaged at all. I was able to get all of my things moved in my new house with very little trouble. This company provides amazing service to its customers and is a great choice for people wanting to move, especially via long distance. The workers are very professional and dedicated to their job. I would definitely choose this company again once if I were to move to another spot!

Move size: 1 Bedroom Home Service cost: $2217

Eagle Moving Group (EMG) is a relocation broker; that is, they hire truckers to make your move, i.e., those truckers are responsible for safe, timely completion of your relocation. Both my truckers (Hayk Transportation) and EMG were the least customer-centric businesses I have ever engaged in my 80 year lifetime!

They were months late in delivering my belongings in a coast-to-coast move, forcing me to buy replacement Winter clothing and cooking implements, and they broke or lost thousands of dollars of clothing, furniture and CDs!

They threatened not to deliver (store) my belongings if I didn’t pay for their abysmal service, and charged me @ $10,000 for their coast-to-coast service, reducing my final payment by only $300.00!

So, I would suggest not hiring a broker mover: hire a mover who is responsible for their workers. Most specifically, do not hire Eagle Moving Group. They are the personification of business irresponsibility in an industry unfortunately repleat with business irresponsibility! Be warned!

Move size: 2 Bedroom Home Service cost: $10000

WHATEVER YOU DO, DO NOT USE THIS COMPANY unless you want to be lied to, house damaged, yard damaged, items damage, police call you stating your stuff is in a stolen truck, Eagle yell at you (JENNIFER, JEFF, Alex - just to name a few employee who were nothing but disrespect and ungraceful) , disrespect you, and do not help in any way except screen your calls and NO insurance to cover what damage they have done or hire companies that have insurance to cover your stuff they damage.

Cliff notes on what happened-

Eagle Moving Group lied on Contract- wanting to charge an additional $4,000 48 hours before pick up after their employee lied about price, what company would be delivering the items, and size truck that would be moving us. Also the owner/manager Jeff refused to apologize or speak to us despite what happened.

Eagle Moving Group did not stand by to help in any when the the drivers of the truck hit our home with the truck not once, but TWICE causing significant structural damage to our home. Eagle Moving group did not help when their drivers drove into our yard and got stuck. No tow truck would pull them out due to insurance and we had to pay out of our pocket with no packback to get them pulled out from someone we personally knew.

Eagle Moving Group did not help or support when the Indianapolis Police called me and said they arrested the driver of our moving truck because he was in a STOLEN TRUCK and had no drivers License.

Eagle Moving Group did not help when our stuff was being held at Penske due to a bad contract with them for weeks.

Eagle Moving Group allowed the owner of Dann Moving Company to repeatedly lie and threaten us. They supported his lies in saying we signed a contract with Dann Moving during pick up. They supported Dann Moving company in wanting an additional $1,6000 at drop off after locking the door of truck and leaving with our items when Dann Moving Company called us demanding more money than agreed upon the week before. The owner George admitted to his driver he would be getting more money out of us that day.

Eagle Moving Group manager Jeff yelled, was extremely ruined and hung up on me when trying to explain what happen and the lies George the owner of Dann Moving company when Dann took our items from our home saying they were putting it in storage and would charge us monthly until we paid his new additional charges.

Eagle Moving Company never responded after 15 calls. Eagle never supported us in getting our home and yard fixed or the thousands of dollars of broken items.

Eagle Moving Company subleased our move out to a company who drivers told us the owner takes advantage of multiple of customers over and over again. Three of the drivers no longer work for this company because they didn't feel good at what the owner was doing to us and stated this wasn't the first time this has taken place. They did not feel good doing Georges dirty work. One even stated if we wanted to Sue him, he would 100% support us help provide all the information what we needed for court.

Eagle Moving Company lied and I have recorded phone conversations to prove it. Eagle Moving Company has rude employees who have no intention in helping one they recieve your deposit.

Eagle Moving Company never tried to apologize or make what happened right with us. They have still, a month later, not called back or tried to contact after multiple of calls.

Move size: 4+ Bedroom Home Service cost: $7900

Read the 1-star reviews and they all say the same thing that I went through. I moved from NH to FL. Estimate was $7000. I paid close to $15000 (yep !). Read the title on the 5* reviews - hilarious. Note there are very few 4, 3 or 2 star reviews. Classic case of Eagle stuffing reviews.

1.They bait and switch - estimate to actual is usually 2X. You wont find that out till a driver shows up and says "pay me cash or credit (5% fee) or I am leaving"

2. They sell your contract to another company and you are just a "number" not a customer

3. The Eagle sales guy said our stuff will be stored in FL but now after I reach FL I find out it is still in New Jersey

4. Their monthly storage estimate went up 2X to $1350 from an estimate of $700.

5. The monthly rate is not pro-rated. You have to pay in full for the month. They can then control the delivery date to get an extra month of storage from you

6. I told them when I need my stuff - gave a date. Now I have to wait by the phone for a driver to call me. Zero clue as to when that will happen. Customer service said "days, a couple of weeks or more"

7. I dread delivery day after reading reviews because the worst is yet to come maybe

My advice: find a local delivery guy who does the packing and the delivery. TRUST ME it will cost you the same or less. But what you will save on is that you will live longer and save time. This move is killing me.

The wonderful sales guy from Eagle who sold us this deal is Shane Fox

signed - I am with the 1-star people

Move size: 4 Bedroom Home Service cost: $15000

Dear Prospective Moving Client,



Be extremely wary of any business provided by Eagle Movers. When my father passed, I engaged Eagle to move my mother from a one-bedroom apartment in California to be closer to me in Pennsylvania. The experience could not have been more difficult, painful, or stressful. In brief:



We started our search for a mover on the internet. We engaged a broker who was much less than truthful. The broker quoted an original price of ~$3400 and assured us the desired dates of pickup and delivery would be honored. After a 1/3 down payment, what followed was a classic BAIT-AND-SWITHCH. Also, we went through a telephone quality control check with another Quality Control Representative from Eagle. Ultimately, the packers arrived at my mother’s apartment with a substantial price increase to proceed with loading the truck.



I had been very explicit with the initial inventory list providing an itemized Excel spreadsheet. I listed each item, and provided length, width, and depth measurements for each item. This should have facilitated a very accurate price estimate by Eagle Moving.



Despite my precision, the moving price increased to $8900. This reflects the 263% increase. Again, I reached out to Eagle Customer Service via a very detailed email and got no response.



· Delivery in Pennsylvania was also incredibly difficult. As I mentioned, I was assured of a specific delivery date. However, Eagle ultimately delivered 5 days late. No one in the Eagle organization was forthcoming about the variability of delivery on the backend.



As I had previously mentioned, my Dad had passed and I had carefully sequenced events so that my mother could attend my father’s memorial ceremony in Wisconsin, before travelling to Pennsylvania to move into a new apartment. The untimely delivery of the belongings caused the family a great deal of additional stress at an extremely difficult time.



· Not to be outdone, the movers who delivered and unpacked in Pennsylvania were polite enough, but when the job was done – REFUSED TO REMOVE THE EMPTY BOXES, PACKING PAPER, AND OTHER SUPPLIES. Instead, the moving debris were left in the hallway outside my mother’s apartment door. This was incredibly aggravating and awkward as the 55+ community to which my mother had moved was insisting that residents could not pass through the hallway, and the amount of debris represented a fire hazard. I refused to sign off on the moving papers and the foreman finally agreed to remove the debris.



Again, completely unnecessary, ridiculously stressful, and very poor service.



In summary, Eagle Moving over-promised and under-delivered. I would never recommend this mover to another customer or family.



Exceptionally Unsatisfied in PA

Move size: 1 Bedroom Home Service cost: $8100