Eagle Moving Group Inc

It's important to understand Eagle Moving isn't the actual company that will come to your home--they FIND a mover to do it.In our case, the movers were from a couple of hours away, even though there are plenty of companies closer to us.

The first thing that happened is the folks they've our job: Glass City Movers, loaded our home contents and said they'd see us at the new house and then they didn't show up. We called--no answer. We called the highway patrol to see if they were in an accident. No record of one. Then we slept the night on the floor wondering if we’d see our home contents. They came the next day saying they’d gone home for the night but didn’t bother to let us know. The list is long to note damages -- which we can't seem to claim because they provide no means to make claims. (The broken dishware, because they didn’t individually wrap items, is a small example of what we’d claim if we could.) We couldn’t find info about making a claim on their website and when we emailed them to ask how to do it they simply replied, “There’s a form on our site.”

Eagle Moving Group needs to be selective in who they send AND they need to look at your location. But frankly, I'd just book a mover with good reviews myself!

Move size: 4+ Bedroom Home Service cost: $2747

I don't understand how they are still in business the have not done anything they said they would do - my wife and I are a week are lady without our belongings over 1000 miles a away from where we are used to and they refuse to deliver our belongings. 1st they quote me a price of $4500 then after they take my deposit and promise that I will receive my belongings last week and how they get how stressful moving is and they will be with me every step of the way they double the price and don't answer the phone - I would been better off making this move by myself with my SUV going back and forth 20x - this has been a night mare that won't end - save yourself the trouble and stay away all they want is your money and will say whatever they need to get it & and then your their hostage

Move size: 3 Bedroom Home Service cost: $8500

Very dishonest they pose as the company that moves you , they even give you a fictitious quote. They say they take credit cards and are open 24/7 false . This is a moving brokerage company . Yes their fee which I paid 2600 was a credit card but the actual movers they find only take cash. I had to pay $12000 in cash. I could not change because I had a last minute move. Three of the movers didn’t even show up at the scheduled time. Craig who is management failed to call me back. Todd who is in management fail. Run from this company and stick to a reputable moving company. Yes they got over on me and pray it doesn’t happen to anyone else... If you don’t believe me just call them after hours or on a Saturday. You will see the first lie and it just continues with false advertising. Be aware though their customer service reps are friendly and professional just enough for you to believe their dishonest business practices... By the way I move a two bedroom apartment yes cost me a total of $14000.

Move size: 2 Bedroom Home Service cost: $14000

Lied lied lied. Conned me with lied to get my business and then everything turned out to be a lie. They are NOT a moving company. They are a broker! They contracted my home and business to be picked up by a rogue company with a budget rental truck. Those people made me pay cash under the table or they wouldn’t take all my stuff even though the price had been set already. CON. In the end, they made me take stuff off the truck and leave it behind. Then they took my stuff to a warehouse and left it there. Weeks later and it’s STILL there while my kids and I sit in an empty house 2400 miles away. I can’t work because they have my entire business. They have lie after lie they tell and act ignorant to actually doing anything about it. SCAMMERS. Now after what I’ve read, I expect a lot of broken and damaged things. Eagle moving and Respect LLC movers, you are horrid and should not be in business.

Move size: 4+ Bedroom Home Service cost: $7400

Absolutely horrible interstate moving experience with this company. They are a broker, and broker their moves to carriers/movers. They lowballed the estimate, and the actual cost when the carrier/mover to go our place was 67% higher than their estimate to us. We had to leave almost half of our belongings to come close to the amount we budgeted. If we would have refused the carrier/mover, we would have lost over $1K in our deposit with Eagle Moving Group. Absolute bait and switch -- fraud. Also, they asked us for a 2 day window for delivery, of which we provided. We heard NOTHING from Eagle, or the carrier for almost a month regarding our belongings AFTER they picked them up. Our belongings were delivered 16 days late, and we had zero explanation, responsibility or conversation about it from Eagle, despite our numerous calls to them. They provided no answers. While we know they are a broker, they are still ultimately responsible for the actions, or inactions, or their carrier/mover they broker. Additionally, they brokered to US Best Movers, who then brokered to two different other carriers to actually pick up and deliver our goods. This is illegal, per the FMCSA -- a carrier/mover is prohibited from brokering to a fellow carrier/mover. Eagle is responsible for these acts. We finally have our belongings, however, they are damaged. Yet, we have not heard anything from Eagle. HORRIBLE communication, or lack thereof. If you value your time, money and belongings, do not use this company.

Move size: 2 Bedroom Home Service cost: $4954

These people are a bunch of crooks! Do not use this company! I even spoke with the manager when booking my cross country move and was told my belongings would arrive in a 48 hour window from the date my new apartment was available and now all of a sudden your date of availability means there is a two week window of delivery from the date! Absolutely ridiculous! My belongings were picked up on May 25th for a June 10th delivery and are still in a warehouse. NO ONE ever explained this to me!! Obviously I would have changed my delivery date to reflect this had anyone in the company explained anything correctly!!!

Again - DO NOT use this company, they are a bunch of lying crooks

Move size: 1 Bedroom Home Service cost: $1900

False promises, double the price of your initial quote while picking up stuffs, first of all they are brokers and not movers, they sales agent says yes to everything you ask until the first 1/3rd payment is done. After which you cant the sales person is not in the picture, you are allowed to talk to the customer service only. If you change one item also the prices are sky rocketing, sales person initially promises saying the fragile items(items included in the inventory) will be packed by the movers itself, but the truth is they charge you hundred's and hundreds when they actually do it while picking the stuff(i had packed all my fragile items, using bubble wrap, TVs into Homedepot's TV boxes) on top of it they charged me almost 400$. They say that they will call you for a quality control call to go over the final count of boxes 24hrs before pickup, for me they did on Monday for a Thursday pickup, when i tried adding some boxes the customer service simply added 200$ (my items were just 16 cu.ft at 4$ per cu.ft), these are all just sample, the main picture was, they called me the day before the move and gave an estimated window of 8-12pm for a thursday, until 9.30 am nothing happened, i get a call and they say that the truck is broken down and they dont know when they can make it, it can be next day or the following day.

they call at 3pm thursday and say that they are coming in an hour, another company shows up, looks at the items and adds 1000$ more to the price, they handle the items so rough and when enquired about insurance they deny saying you should have taken the insurance 72 hours before, which was never mentioned in the contract. I believe they broke my treadmill and massage chair. they load the items into 2 separate trucks on June 3rd thursday from Chicago and the first date available for delivery was 11th June at florida.

The climax is i am writing this today June 20th and my stuff hasnt arrived yet. The customer service doesnt respond to my emails. When called the person simply says i am not able to connect with the chicago movers, once i connect will let you know the update. Nothing after that. When followed up again, i demanded for the Chicago movers numbers and they are like well our delivery date is all estimated ones and we dont have a schedule yet for you, the first time when i call they said my items are in Dallas TX, i was shocked, the next time when i called they say that your items are still in Chicago waiting on a schedule.

This company is full of false promises, DONT EVER THINK OF A MOVE THRU EAGLE MOVES!!!

Move size: 3 Bedroom Home Service cost: $5600

DO NOT hire this broker!! They contracted with a crooked moving company, Moving Solutions Van Lines AKA Cross Country Movers, out of Clifton NJ. We had to put down an 1800 deposit before the movers showed up. Eagle did not ask for measurements for our belongings and generalized the inventory. This is part of the CON! The contracted moving company then charged us extra (as they stated they were given a certain amount of area by Eagle), didn’t take all of our belongings (they stated they ran out of room on the truck) and after 34 calendar days, still have not delivered our belongings. After speaking with Danielle, who is apparently a manager, she told me there was nothing they could do about the late delivery or over charging. I asked her where my belongings were, she said in Clifton NJ. We moved from PA to SC on 5/29/21, our things have been sitting in a warehouse for all of this time. Danielle was rude, condescending and not helpful at all! Continuing to state that everyone is receiving their items late and told me a story about her ordering a couch that wasn’t delivered! These people are only there to collect their portion of the extortion and run for the hills! Stay far, far away from these people!! I have filed a complaint with the BBB and FMCSA and am in the process of hiring an attorney. There has been zero compensation offered for the horrible experience and when I called 4 times over a weekend, as our stuff was supposed to be delivered, Danielle confirmed they got the messages but their policy is not to return calls if there is no updated information from the carrier. BUYER BEWARE!!! Do not listen to any of the positive reviews as people are paid to give them and there are many people getting screwed over right now!

Move size: 3 Bedroom Home Service cost: $5900

This company is a joke and preys on women. My price was $1700 for an out of state move, on final delivery my total was $5600. They showed up to load and my price went up the delivered and price went up again. They get you in a position where you can't say no cuz you've already spent money and are out of time. On pick up they told me 5 days to deliver, 2 weeks later they finally showed up. The men they send are unprofessional and will tell you how they take advantage of women and also try to scare you about the area you live in. I was also told if I'm not happy I can sue but won't win...ummm yall scammed me?!?! I've been sending emails and calling only to be brushed off. They don't want to hear about the items they broke or missing!! I work hard for my money and was already stressed and was taken advantage of. I personally will never do this again and use movers!! Please be careful working with this company especially if you are a female!!

Move size: 2 Bedroom Home Service cost: $5600