Dumbo Moving and Storage

My moving experience with Dumbo Moving was disgraceful, and I would strongly discourage anyone from using them. Dumbo exhibited poor levels of communication and customer service from start to finish. In the early stages, my primary contact was unavailable most times I tried reaching out via phone or email. Upon moving out, the head mover was rude and uncommunicative. When reaching my new destination, the movers were 4 hours late from the time they originally communicated and there was a significant amount of damage done to 10+ of my items during the move, including expensive furniture. The insurance policy was not clearly explained -- during my initial phone call they confirmed that my items would be insured should any damage be Dumbo's fault, however it turns out the fine print is that they only reimburse for a small fraction of the damage (a few cents per pound). As a result, I received under 10% of the total value of estimated damage done to my possessions to which Dumbo was entirely to blame. When I tried to discuss with them they said that the agreements I signed specified this. The documents in question were signed day-off on a tiny device (like mail delivery people use to sign) so it was impossible to see this fine print.

My overall experience is a reflection of a poorly run organization that is dishonest and unconcerned for its customers. Look elsewhere.

Move size: Studio Service cost: $2500

Dumbo Moving and Storage were a god send during the day of the move. We were so stressed out with so much going on and they just took charge of everything and executed to perfection. The team was on time, very clear on how they were working and kept checking in with us from time to time if we needed anything else. They were very accommodating with our requests and so very courteous. Their pricing was competitive and it was their focus on customer service that won us over.

Move size: 2 Bedroom Home Service cost: $4200

They will provide a cheap quote so you will hire them then charge you hundreds of dollars on the day of the move knowing that you are stuck because you're in the middle of your moving day.

They broke several items, some irreplaceable.

They stole my Marshall speaker and then wouldn't return it until I threatened to call the police.

Management is a joke. They will defend their crew and tell you to be "kinder".

Moving is already stressful. Do yourself a favor and high a REAL moving company. It will be worth the money.

Move size: 2 Bedroom Home Service cost: $1350

I got the best quote from This company base on my items . The crews came on time and did excellent job packing and loading my stuffs . I had few extra stuff by the end and I was willing to pay extra if the charged , the didn’t charge any penny more . The company had told me ,my stuffs would take 5-10 days to deliver to new address which was in another state . To my surprise they came way before the time frame , again the crews did amazing job . I don’t plan on moving anytime soon , but if I did , I will definitely use this company . I can’t name all of them , but the person I dealt with is called Danny , he was very easy to work with . If u need to move , ask them to talk to Danny , he is very polite , professional and flexible. Thank you Dumbo moving , for making my life less messy , my sincere thanks to all the crews who helped me .
Tshering Dolma.

Move size: Partial Move Service cost: $945

I hired and paid this company over $2k to pack and move everything in my apartment to a new location. I live in a one bedroom apartment so they were instructed to pack up the bedroom, bathroom, kitchen, living room and one closet. These items were getting loaded into a POD to be shipped to Florida. They did not pack up anything from the bathroom, anything from the closet, most of the kitchen and much of the living room, and left a huge mess everywhere with drinks cans and gloves. When I called to report this issue, they tried to blame my super, who was on site during the move. I have texts from the super showing that he tried to contact the movers to let them know about the items they left behind and they would not respond to him. They also decided to charge me hundreds of dollars extra after the move for additional items, however, they clearly did not move these items. Some of the items I was charged extra for include a rug they left behind (which I sent them pictures of to prove they did not move it) and a headboard that I do not own. The company refuses to do anything to resolve this issue or refund me any portion and so now I am faced with having to hire another mover. Their entire customer support team instead of apologizing, refunding me or doing anything to help fix the issue, is rude, combative and tries to blame everyone else. This is a company that will lie to you to sell a product, trap you into paying for more once they have your belongings, and then will be rude to you once they have your money, regardless of the circumstance. Stay away.

Move size: 1 Bedroom Home Service cost: $2000

MOVING TRUCK GAVE ME BED BUGS. I consulted with two exterminators and both deduced the bug had to come from their moving truck. I contacted the company and they stated they fumigate their trucks every evening, which is incredibly hard to believe considering they then ghosted me. Go to any other moving company - this has made my move and current living situation a disaster. I have not even been able to sleep at my apartment yet and it's been two weeks due to this. It's a shame, too, because the movers were so great. I hope they are able to transfer to a different company with proper sanitation procedures. If you can avoid this fate please do!!

Move size: 1 Bedroom Home Service cost: $400