Dumbo Moving and Storage

I highly recommend against anyone using Dumbo. While their staff seemed nice and the process was fine to get the move arranged - as soon as there is any problem they will screw you over. In the process of my move the movers disassembled a number of my items of furniture because they were going into storage for a short time,. But when they completed the move, they had managed to lose the pieces for reassembling my bed. I gave them the benefit of the doubt, mistakes happen, and asked them to simply get replacement pieces and finish the job later in the week. Despite several promises to turn up, the staff never showed, and then stopped responding to. The headquarters staff didn't care about the problem and offered me a meager $50 for my bed which is still in pieces in my bedroom and cannot be reassembled. They failed to communicate or respond to my emails and return phone calls, and all in all I can say it was not worth the risk to give these cowboy movers any money or trust them with your moving job.

Service cost: $1200

* PLEASE READ THIS AND OTHER REVIEWS ON HOW HORRIBLY THEY HAVE BEEN SCAMMED* $50 bucks is not worth it to not post on Yelp. I'm usually not one to rate companies, but Lord do these guys deserve it.This is the worst company I have ever worked with. Period. If anyone thinks I am joking feel free to reach out directly and see firsthand how they treat their customers when they file for claims. I paid around $1K total for a move to a storage facility and then to my new apartment, and somehow these guys lost the back legs of my bed in the process. The moving crew had already asked for a 20% tip before they even began to set up a bed that is now unusable. When I explained my situation and filed for a claim, I was sent the same generic response three times in a row. They only offered to pay $50 for damages - if you look at other complaints this is what they offer for any type of damage- even though I have explained repeatedly that I just want to be able to sleep in my own bed and I just want help finding my spare pieces or a reimbursement for damages (by the way if you take them up on the offer, you are not allowed to take it to social media, so that explains their inflated score). I genuinely would not recommend this moving company to my worst enemy.

Move size: 1 Bedroom Home Service cost: $1000

I've moved several times in my life.. and this was by far the worst. It was wrong from start to finish. The movers went to the wrong address to Brooklyn instead of Manhattan because the moving company gave them the wrong address! Unheard of. And when I called them out on it - he had the nerve to tell me - "may be I gave the wrong address, may be you did". Really? I hadn't even talked to the movers until they texted me.

And when they said flat rate, does not depend on the hours, I should have checked more. They were terribly slow and inefficient than other movers I've seen. Usually movers come with a lot of appropriate equipments to get the job done quickly - here they had regular screwdriver, not even an electronic screwdriver. They took almost 4 hours to just move out stuff from a 1 person 1 bedroom manhattan apartment. I have reasonable amount of stuff, definitely not a lot.

The mover started complaining about the bed having a headboard, sideboard, baseboard! and then about having stated 20 boxes and having 22 boxes! and I ended up paying more to just not have to deal with their constant complaining. Moving is hard and stressful - especially when doing it alone. The least they can do is not make it worse.

I couldn't move on the scheduled day because they were late and had to pay for another 2 days of overnight storage. And every time you've to deal with the moving company - it's a nightmare the way they talk / handle things. Ivan / Hugo could take lessons in customer service & how to talk to customers.

The only good thing in the entire experience and the 1 star is for one boy who constantly was trying to make sure everything was smooth and easy and went above and beyond to make sure I didn't have to lift a finger.

Move size: 1 Bedroom Home Service cost: $700

DO NOT USE THIS COMPANY! they are extortionists. They held my belongings hostage until I paid an extra large amount of money the day of the move or else they were going to leave all my belongings right there on the side of the road. Obviously I paid it, and when I looked through all of my things, about 25% of the breakable items, were broken. This company is full of crooks. If you end up using them, and risking it, make sure all correspondence is in writing because they are criminals.

Move size: 3 Bedroom Home Service cost: $5000

I had an initially great experience with Dumbo! I moved out of my apt on 12/31, and they easily arranged storage and a move to my new place, since it wouldn't be ready till 1/4. I requested the same truck that moved me out (Truck 23) because they were great. A different truck arrived on 1/4 (Truck 21). When we were just about done with the move, I noticed a section of my closet wasn't right, and I asked the mover about it and he told me that I was correct and one of my wardrobe boxes (box 32) was missing, and that they would go to the storage unit and find it. I tipped both movers generously, and signed the paperwork, but noted prominently and multiple times that I was missing said wardrobe box. I spoke with the company and they assured they would look for it, and if they could not locate it, that I would be compensated. Fast forward and they say my box has not been found, and went back on their initial statement and now say that the box was delivered with my move and was never actually lost, and offered me $50 for the inconvenience. The knobs for my nightstand are also in that box, so I have an unusable nightstand and thousands of dollars worth of clothes missing. They have not contacted me and refuse to call, will only communicate through e-mail in broken English. This is completely unacceptable and they will be hearing from a professional on my behalf.

Move size: 1 Bedroom Home Service cost: $400

While the booking process was very smooth, the estimate I was given was just a starting number. They told me they had to add a flight of stairs to the estimate, since the building ground floor is elevated. Random but fair I guess. The 40% increase in price came when they couldn’t park near my building but instead had to park a little further away, which to them justified increasing the quote from 340 to 640. The movers told me that I could either call the company and get a higher quote AND have to give them a much higher tip or just give the movers cash on the spot to make it all go away. Notice that by then we’re in front of my building and I’m at their mercy if I want to move that day. I called the company and eventually agreed for an increase of “only” $200. The movers on top of that were simply obsessed with their tip. Kept asking about them. Pointing out it should be 20% of the (now increased) price. Insisting they should be in cash.
I felt like I was a hostage. By the end I simply paid them to make it all go away.

You have better moving options than hiring this company. Do so.

Move size: Studio Service cost: $570

To get a thorough sense of how awful our experience was, please read the complaint email we sent to the company below:

June 26 - We waited for 3 hours for a crew to come pack our apartment. No one came. All of the paperwork I received confirmed June 26 as the packing date. When I called, I was told George entered the date wrong in the system and that the entire move would be done the next day. This was not what I paid for, but I was told nothing could be done.

June 27 - 7 am: the 3 person crew arrived on time; however, they seemed surprised to learn that they had to pack the entire apartment. We had to explain everything that was already spelled out in paperwork.

Later that afternoon, the crew said that George did not list several items on the inventory, even though none of these items were new and were present in the apartment during the original video call / quote process. George said he needed to charge us an extra $150, which I refused as it was his error, not ours. Marko took the charge off. The crew could not fit everything on the truck, even despite us removing the couch, a dresser, 2 bookshelves, and the twin bed frame from the move altogether. I was told the move could be completed in 1 trip, so I was very frustrated that the crew had to make 2 trips and extend the move even longer.

6:30 pm: Drop-off at the new apartment began. The crew unloaded all of our belongings on the street and sidewalk and blocked the neighbor’s driveway and steps by doing so. The neighbor complained to us. They littered water bottles and paper towels all over the sidewalk and did not clean up. (Our neighbors cleaned up after them, and what they did not pick up, I--8 months pregant--did.) The moving crew tore bedbug encasements on the king box spring, broke 2 picture frames, smashed an espresso maker, and broke an antique tumbler passed down from my grandmother. 3 boxes were labeled, but none of the others were, so we have no idea where anything is. Several perishable items from the fridge were packed in an unmarked box and we had to throw them out because they spoiled overnight. We are not done unpacking so I am not sure if that is the extent of the damage. I will send pictures when I know the full extent of the damage. (Update: At least 1 box with things from our young daughter's room never made it off the truck into our apartment.)

During this time, 1 of the crew had to return to the original apartment to get the rest of our belongings. My husband helped him complete the move since at that point it was 9:30. My husband should not have had to move anything since we paid the company for this service, but he felt he had no other choice given that 1 man was working on his own. This slowed everything down since that left only 2 men to carry up the all of our belongings to the new apartment.


11 pm. The move ended. We tipped the crew $200 each. The head of the crew claimed he saved us money and asked for $300 each. This turned into an argument on the street in front of neighbors’ houses. My husband eventually gave each crew member an extra $60 because he wanted to avoid a fight and conflict.

To say I am disappointed in the customer service of Dumbo Moving is an understatement. We paid for services we did not receive. Instead of making our move easy and hassle free, Dumbo moving caused me and my entire family an enormous amount of stress and chaos.

I chose this company because I thought it would be helpful, polite, and efficient experience. What I received was the opposite. 3 crew members simply were not enough people to do this job, and I found it rude and disrespectful that they tried to intimidate us into an extra tip. The truck was also not big enough to complete this job, yet another in a series of careless errors.

UPDATE: The company refunded us $550, which I do not feel began to make up for the horrible treatment by the crew, the terrible customer service, and the damages we incurred.

Move size: 3 Bedroom Home Service cost: $4000