Dumbo Moving and Storage

After several attempts to contact someone at Dumbo Moving and Storage on 5/25/17, I agreed to a move date of 5/31/17 for a total of $775. I made arrangements to have coverage at work and was ready to rock and roll. I paid the deposit of $50 on 5/26/17 and the balance of $725 on 5/29/17. On 5/30/17, when I reported to work, I was informed my partner's father had passed and he is going to be out of the office for an extended period of time. I called Martin at Dumbo Moving right away to reschedule the move. Martin told me, "we are overbooked, so let me check.." I figured since they were overbooked, me rescheduling shouldn't be an issue. Martin informed me there is a cancellation fee of $450. I informed him that I was not able to afford that. I also informed him that I was not cancelling, but rescheduling. I even suggested he look on the calendar and provide me with a date that they don't have any clients and I'll take that date. He refused! Martin was argumentative, rude, disrespectful, loud, lacked empathy and very unprofessional. He wouldn't allow me to speak, complete a thought and yelled at me the entire time. I requested to speak with a supervisor, he informed me that he was the supervisor. I then requested to speak with the manager, he informed me he was the manager also. I decided I no longer wanted to speak with him and ended the conversation. Shortly after I got off the phone, I received an email from Martin with an invoice for a total of $1225. I was outraged!

Do yourself a favor and do not use this company. They are TERRIBLE!!

Move size: 1 Bedroom Home Service cost: $775

I used Dumbo Moving for my recent move from Manhattan to Brooklyn and they were clearly more efficient, honest and professional than what I expected. When I first read all the reviews from different moving companies, I was not sure which ont to choose. Dumbo was used by a friend 3 months ago and that was the best decision to go with them.
The booking process is fast, everything is explained online based on the number of items you have which makes it less expensive than the usual 4 hours/3 men I got from every other company (around 600 to 800$ for every quote I got based on time and miles), Dumbo was at 395$ for a one bedroom move with no kitchen appliances. No charge added at the end. I added a few items the day before (3 boxes on 10 initially), but I was transparent and let them before and that was all fine for them. They showed on time, did the move in only 1.5 hour instead of 4 hours. I also changed my reservation 4 days before to store my belongings for 4 days before I could get the keys of the next apartment, the salesman told me the storage is free for 2 weeks so no problem! no additionnal charge for the storage. We agreed on a second date and I have to add 300$ for the second move which is normal for me since I sued their services twice. The process is really smooth online with a prepayment and the remaining balance before the day of the move. These guys are really prepared and will take care of everything. They also send to you a detailed list of what is eligible for additionnal cost when you book the reservation (if you need to buy blankets etc.) which makes their pricing model known upfront with no surprise for the customer.
Highly recommend to choose this company!

Move size: 1 Bedroom Home Service cost: $395

Confusion, lost suitcase, damaged boxes, and rude customer service agents.

My boyfriend and I had some stuff in storage that we wanted to get delivered to our apartment. We agreed on a list of items that would be brought to us and the rest would be destroyed. On delivery day, the movers insist that the stuff to be disposed of was to be delivered. Lots of confusion ensued. I insisted that these items were to be disposed of. They showed me a list they had for delivery that included these items. They told me they had to take the items back. There was also a suitcase missing.
They wanted me to sign the document that they had. I refused to do so since it said that the items that we had asked to be disposed of were to be delivered and we still had one missing item.
I called the customer service where I was transferred three times and had a man yell at me about not signing. When I brought up the confusion, he dismissed it saying the delivery guy was confused, but that I had to sign the document. He continued to yell at me. Insufferable people, disorganized, lost content, damaged content (broken glass), etc. DO NOT USE THEM.

Move size: Partial Move Service cost: $275

If 0 stars was an option, I would have made that choice. It all started with Dave the salesman was very rude and pushy. Bear in mind that you have to pay for all of your services IN FULL before the day they show up. I was uncomfortable but they're like the Russian mob and they strong armed me. I told Dave that I needed items moved from one storage unit to another(in the same building) and he charged me extra for it but the guys picked up the stuff on my list and took off. I explained to Dave that I am pregnant and I cannot life anything heavy and I was shocked to see that the guys pulled all my things out of the storage unit(couches, entertainment centers, etc) and left me with all that stuff to move on my own. I got "lucky" and found someone else that I could pay to move my things into the storage unit. They are the WORST company to use. The 3 guys showed up and two of the younger guys spent most of their time on the phones(on social media..) They were supposed to set up my bed at the new location-of course you know they didn't. I had to get neighbors to set up my bed for me(remember, I can't lift anything heavy smh) Cheaper is not always better. I'd rather pay a few dollars more for less stress than deal with them again. My mistake was that I checked the reviews after I made my deposit. Dave pressured me to make the deposit right away as the quote was getting ready to expire(so he says..) if you read this review before they attempt to pay to have it removed.. RUN!! I promise you, they are nothing but deceitful people. And they weren't willing to refund the money for moving my items from one unit to the other. They are low down dirty crooks. Walk right on by them..

Move size: Partial Move Service cost: $325

This is probably the worst company I have dealt with . They did not show up and on calling the person said that I booked for saturday and not friday. On sending him the mails stating the change of date and also pointing out the coi and payment links highlighting the correct date. The person on call continued to be extremely rude. To top it all there seems to be only one person answering calls as hThis is probably the worst company I have dealt with . They did not show up and on calling the person said that I booked for saturday and not friday. On sending him the mails stating the change of date and also pointing out the coi and payment links highlighting the correct date. The person on call continued to be extremely rude. To top it all there seems to be only one person answering calls as he refused to let me speak with anyone else. Later he also called me to say that he will accommodate my move if I send a mail apologising for mistakes on his end. Very shady conduct. If the sales can't speak properly and plays blame rather than look for resolution, then I would stay away from giving them business and having to deal with then if anything more goes wrong. Many other better movers in the city which are definitely more efficient, professional and much better overall, especially in the way they speak and conduct business.e refused to let me speak with anyone else. Later he also called me to say that he will accommodate my move if I send a mail apologising for mistakes on his end. Very shady conduct. If the sales can't speak properly and plays blame rather than look for resolution, then I would stay away from giving them business and having to deal with then if anything more goes wrong. Many other better movers in the city which are definitely more efficient, professional and much better overall, especially in the way they speak and conduct business.

They immediately refunded the money. but its not about the cost, especially for working professionals who leave work to be available and many move on their last day.

Move size: Partial Move Service cost: $327

WORST CUSTOMER SERVICE EVER! We were paying by the hour and the movers deliberately took advantage and were extremely inefficient. They wasted so much time- it was so painful to watch. They didn't use a dolly and literally moved one box at a time down the hallway to the elevator. My husband and I did a ton of the moving ourselves just to keep things going- it was an exhausting day and what should have taken 3 hours (and it really could have!) ended up taking 7. What should have been a 3 hour drive to our new home took 1.5 hours because the truck driver didn't know that he couldn't go a certain route, then he realized too late that he couldn't fit under an overpass and had to backtrack. When we got there, the couch did not fit through the door initially and the two movers just stood around scratching their heads for too long (like 20 minutes, not even trying other options) until I directed them as to how to maneuver (not that complicated and I'm not the professional! The company sent me a link to pay the additional fee and the movers wouldn't open the truck at our new place until I had paid it- I felt very pressured into paying it. Then I got another link to pay an additional $100, which I didn't pay immediately. When I called two days later to contest this, Alex, the person I spoke to, was extremely difficult about it and told me to take it up with my bank.

Move size: 1 Bedroom Home Service cost: $995

 DO NOT USE DUMBOI used Dumbo Movers for a short move from Manhattan to Jersey City in September 2011 with storage for one day in the middle of the pick-up and delivery. 1. Movers showed up 1 hour late2. One experienced guy, 2 semi-new and one who had never moved anything in his life3. Despite their policy for newbies not touching and packing a customer's items, the new guy packed my things and did a horrible job4. Took twice the time to pack because the new people didn't know what they were doing5. When my items were dropped off, almost every single furniture item was broken - bed headboard was smashed in 5 places, two dining table chairs legs were broken, remaining chairs and the table were badle scratched, broken china and so on.6. So so so unprofessional - their delivery crew, upon seeing all the damage, openly spoke about how the packing crew were low-quality and careless!! Their own people bad-mouthing each other7. Didn't help me one bit to file a claim and despite sending their claim company 25 photos of all the damage and very detailed letter about how things were handled, I got NOTHING in compensation because they were not liable and I didn't have insurance!!When you see so many 5 star reviews - please think about it for a second and recognize that they are fake! Do not use Dumbo ever..PLEASE.

Service cost: $900

I hired Dumbo for a long distance move. Dumbo picked up my stuff and seemed to wrap everything up nicely. Then Dumbo insisted that I pay a 2% surcharge for using a Visa card or 4% for American Express. I complained but Dumbo refused to move my stuff if I didn't pay the surcharge and I was not in a position to argue. I later found out that this is against both Visa's and American Express' policies.

But the trouble did not end there. When my stuff was delivered it was damaged. All of the furniture was banged up, scratched and nicked. The glass in my picture frames was broken. Dumbo failed to deliver some of my stuff and they sent me someone else's stuff!

Dumbo then directed me to their "insurance" adjuster who informed me that it's not really insurance and he would pay pennies on the dollar. Overall, there was several thousands of dollars of damage and Dumbo offered me $120!

Dumbo never did come and pick up the stuff that didn't belong to me and according to them it contained someone's wedding photos and sentimental jewelry. They actually expected me to send it to them at my expense and threatened to send the police to my home if I didn't!.

Overall Dumbo is a very bad company. Moving is a stressful experience. Dumbo made it 10 time worse. Don't be fooled by their overly friendly salesman Danny.

Be very afraid!

Service cost: $3900

I hired Dumbo to move me from NYC to Philadelphia June 2014 early summer ($915.00). The apartment I moved into had one full set of stairs to my apt. The movers started complaining right away about the heat and the stairs. Before even trying to move my things in to the apt- they said my 84 inch Macys' Remo couch ($778.00) would not fit up the stairs nor would it fit through the door. I even signed a waiver (per Dumbo's management) and an $75.00 additional charge if  they would attempt to move the couch up the back yard stairs up to my deck through my bedroom. The movers refused to try. Ultimately, they left my couch in the basement of the apt building filled with garbage and mice. And after they left my couch in the basement the movers ask me for gratuity ($100.00). Spoke with Dan (manager) and their claims dept. , regarding insurance claim options the next day. Claims dpt gave me the run around about submitting a claim. I am now fighting with Dumbo, and Visa to get my money back for the move.Dumbo even had the nerve to submit a FRAUDULENTLY SIGNED FORM BY MYSELF to Visa stating I waived any claims and liability for the couch!! Do NOT use these people!!Kyra S.

Service cost: $915