DMV Moving and Storage Inc.

Dishonest about price - Inflated time and meterials to almost double quote. Damaged items - did not place and reassemble as promised. Destroyed the stair bannister and did not report it which nearly resulted in serious injury Unprofessional - asked about my personal items, if I didn't want them. Felt like they were checking everything out for their own use. Thieves - Stole specific items that I reported to Oscar/Andrew. They peretnded to care but in the end just sropped taking my calls. Lots of negative reviews about this company. There are plenty of options. Do not use DMV Moving and Storage.

Service cost: $1900

I used DMV Moving and Storage Inc. for my local move from Fredericksburg to Stafford, VA.  The company quoted me a price of $485.00, gave me a 5% discount for scheduling online plus gave me another 5% discount for being a veteran.  They also gave me a flexible move date so if I had any issues with my move date I could change it without a penalty, which I did have to change it once.  The movers were late but not by any fault of theirs they hit the 95S traffic (construction).  The company was great though they called me to let me know that they were stuff in traffic and apologized.  Once they got to my house they asked about moving my furniture and how they could wrap it all up to ensure nothing would get harmed but that it would be extra.  I of course opted to pay the extra to have my nice furniture taken care of.  I have a lot of nice big heavy furniture and unlike my last move where the movers had scratched my stuff up I wanted it done right this time.  I ended up paying $1250 for the entire move and it was well worth it for 8 hours of moving time and I did not have to worry about a thing.  I was super surprise to find out that they had centered all my furniture on the walls in my house.  I did not think that they would have done that and I can't thank them enough for all their hard work and job well done.  I am disappointed that I did not have more money to tip them with.  If I had to move again I would definitely use this company once again.   Very Happy Client, Thanks Teresa.

Service cost: $1250

My husband and I experience with DMV Moving & Storage Inc. on March 26, 2012 was a nightmare due to several reasons. First being the dishonesty by the workers. The workers broke the leaf to my dining room table and then hid the broken piece in our lawn mower bag which was discovered by my husband two days later. For the damage leaf we were only offered $75.00 or $0.60 per pd. which was printed on their contract whereas we weren’t totally aware of before hiring the moving company. We weren’t happy with the offered amount because of the blatant dishonesty by the workers in discovering the damage and then trying to cover it up. We felt like the moving company should have fixed or replace the leaf to my table. So we decided to take it took BBB to file a claim and a complaint against DMV Moving & Storage Inc. After several attempts to settle we just finally settle with the moving company because we were just too busy to take legal actions against the company. Second, the awful customer service and the fact that out of four guys that came to my home only one spoke English. Third, the workers took two hours and five minutes on a Monday morning at 11:55am to 2:00pm to travel from Woodbridge, VA to Alexandria, VA which only should take 15 to 20 minutes. We were later told the workers stop for lunch without notifying my husband or me as we waited at the new location for the workers. HOW RUDE!! Then as they were unloading the truck they took a couple of breaks to speak on the phone whereas one guy walked away for about 20 to 25 minutes to speak on the phone with total regard for the fact they were working by the hour. Forth, being that the quoted priced ended up almost doubling at the end of the job. SO WE SUGGEST NO ONE USE DMV MOVING & STORAGE INC. IN ROCKVILLE, MD. AND TO ALWAYS READ ALL CONTRACTS THOROUGHLY.          .

Service cost: $955

DO NOT USE DMV Moving and Storage Inc!



I needed to move from DC area to Dallas, TX and researched for days for a moving company that would not give me a headache. I was unable to use a national brand because they were all booked during the month of June, so I went with DMV Moving and Storage Inc. That was a BIG Mistake!



Oscar, the owner, came out to look at my furniture for my small move to Dallas. He was courteous and responsive while trying to get my business. I had called 3 of his references before he came to give me an estimate. The 3 references advised that I obtain a flat rate contract because the company will insist on piling on additional charges during the move. His references informed me that they often forced to pay extra packing fees even though were told that those expenses would be included. So, I entered into a flat rate contract with Oscar and included, in writing, all my packing expenses (for my mattress and TV). Oscar also guaranteed pick up on June 16 and a delivery date between June 27 to July 1st. The movers picked up my furniture on time, so I was confident that I would have no worries. I WAS WRONG!



Even though Oscar knew that I was not in Dallas, TX prior to June 27 he insisted that he have the driver deliver the furniture in advance. I told him countless times that we had agreed on a time frame for delivery and that I was not in town to have the delivery made any sooner. He and his driver demanded that I make myself available for the delivery even though I was out of the state! They informed me that it was my fault that they would be late for their other deliveries even though our contract explicitly stated a delivery time frame. In order to accommodate the movers, I had a friend TAKE OFF OF WORK so that the delivery could be made to my apartment. Because I had not scheduled the loading dock (because the delivery was not made according to the contract), I was told by my apartment buidling that the delivery would have to be made through the front door.



Even when I accommodated Oscar and his crew so that they could make a delivery to other customers, Oscar insisted that I pay him an extra $75 on a delivery that was already $1140 because the crew would have to walk around the block because the loading dock was not available. I informed him that I would not pay that amount because that was not my fault. Oscar yelled at me and cut me off when I explained that the terms of our contract and the flat rate fee had been set. He insisted that I pay his drivers or I would not get my stuff during a twenty minute conversation where he berated me! I was not even in the same town and was doing him a favor!



Just to get Oscar out of my hair I agreed to pay more money over the agreed rate in order to get my stuff. But, I agreed only to pay after my friend confirmed that all my boxes and furniture had been delivered. When I refused to pay before they completed, Oscar then yelled at me again on the phone! When I told his assistant that I would authorize payment only after the delivery was complete, she said ok. But, Oscar then called my 7 times from 2 different phone numbers, and left me 3 text messages. He then told the movers to STOP working because I was not going to pay them, which was not true. It was ironic because he was hiking the price up on me and accusing me of being a crook! The movers then argued with my friend, who had absolutely nothing to do with the contract. Then Oscar got on the phone with my friend and yelled at him!



When my friend assured the drivers that I would pay once the job was complete, they finished working. But they were concerned about getting paid because, as they told my friend, Oscar might not pay them! So, Oscar was not only being a crook to a customer but also to his own workers!



When I finally arrived to my apartment a day later, I found all my boxes and furniture. There were some scratches on my dresser. But I also discovered that I had obtained a box filled with kitchen goods that weren't mine! So, some customer is missing their kitchen stuff and I have no idea who it is!



In short, DO NOT USE DMV Moving and Storage Inc. If you do use the company, please know that you will end up paying MORE than you bargained for. MUCH MORE if you want to get your stuff!

Service cost: $1200

As a result of completing an online search for movers, I received a call from DMV movers in Rockville.  The first caller (Freddie) listened to what I had to move and quoted me a price of 375.00.  He said he would send three men and a truck and they could move me in 4 hours.  Later that day I received a call from another sales person with DMV.  Before realizing I had already gotten a quote from them, I told this salesperson what I had.  I stressed that I had a lot of stuff and actually requested a bigger truck when he offered to send a 24 ft. truck.  He assured me that he would send 3 of his best men who could move me in 7 hours for 650.00.  I liked his sales pitch, so I decided to go with them.  Realizing that an estimate is not written in stone, I went to the bank and got enough cash to cover 5 extra hours (above the estimated 7 hours).  15 hours later, the move was not completed.  I was told that I needed to pay them before they would take the last of my stuff off the truck.  I told them that I had been told by the sales person that payment was made only after the job was completed.  After a long argument with the manager on the phone, I told them to leave and I would speak with my lawyer.  It is now 10:00 at night.  The next day I spoke with the owner of the business and I told her I was very angry because I felt their estimate was dishonest and had did not come close to the reality.  Bottom line is I ended up paying 3 times as much as the estimate.  I believe this company gives a low estimate in order to get the job and then they take all the time they need.  The movers should have been able to say when they walked in the house that it would take more than 7 hours.  I believe this practice is dishones and ought to be criminal.  I will never deal with them again, and I encourage all who may read this to beware of this company.  .

Service cost: $1700

DMV is the most incompetent moving company I have every experienced.     They lied about the time  they would come tostart the move, but you still have to pay for those hours .  At one point they had All my furniture on their truck. And would not talk to me.  I had to call the police because I was worried.  The police called them and that is when they answered the phone to give some idea of wherethey were.  They got to me 3hrs late.  I 'm missingtagged boxes, appliances,  heater and a lot of damaged furniture.  No trust.  No English   It was scary.  Do not use this company.  Where is bBB -no help.  I had  dinning table wrapped  in a moving blanket, they stole that. There storage is in a open room not in a secure locked storage unit.    .

Service cost: $1700

Please beware of these unprofessional scam artist! This is the worst moving experience I have ever had..they broke my glass dining room table doing a move that was less than 1 mile and they refuse to reimbursement  me because I did not let them wrap my the glass top with there $35 blanket when I used my own! They have a bunch of hidden fees that your not made aware of until they start to load the truck with your things. Princesa, Oscar, Andrew, and their Hispanic movers ARE THE ABSOLUTE WORST!! They make mention on their website that they are accredited through "BETTER BUSINESS BUREAU" which in fact, is a complete lie! I called BBB today and they stated that DMV MOVING IN ROCKVILLE, MD failed to meet their standards and rate them as a C-! Beware, once your things are on the truck its like a game of rushing roulette!! .

Service cost: $300

I was moving from herndon VA to Chantilly VA, a distance of less than 5 miles, and it took two days to complete my move.  First of all, the people who schedule the appointments lied to me about the cost.  They said that they were professional military people but that was far from the case. I specifically told them that I needed to move in to my Condo between 9 and 4pm, but the movers got to my place really late and by the time we got to the Condo, it was too late to unload, and so we had to spend the night in a hotel and our stuff was driven back to MD for the night.  The movers were punctual the following day to unload but they were trying to take more time to a unload to rack up the hours of labor to charge me.  They put my furniture wrong and some screws for the bed were missing.  They were shoving my stuff with no regard for what may break.  Overall my main complaint is the office people who set up the move, they plain lied.  They are a bunch of thieves and I urge anyone looking for movers to STAY AWAY from DMV movers.  Simple as that!!

Service cost: $600

This move was excellent. The team of 3 were polite, professional, and knew how to pack a truck, move awkward pieces of furniture safely, and efficiently. They worked hard and I would use this company again. It was an excellent move and absolutely no problems at all. They walked the rooms with me discussing which furniture pieces and boxes were to be moved. They assisted me by providing a wardrobe which I decided upon at the last minute. They also had a china box for the items I had not packed that were on the kitchen counter. They dismantled the leaves and legs from a large dining table and reattached the legs at the delivery site.  Thanks DMV for an outstanding experience.

Service cost: $490

PLEASE DO NOT USE THIS COMPANY for the following reasons:   1.They misrepresent themselves. I was told that they workers were bonded. This is not true-When I asked for their credentials they could not provide it and  only two spoke english. It was clear that their workers are Day Workers from the street corner. 2. They provide low quotes and when they arrive to do the work they bring extra workers and increase the price per hour to force you to pay more money and when you refuse. They take their time to get the money anyway. 3. The workers took a 1 hour break during the job and when I called the manager and sent pictures of the workers on break, he said that he needed to talk to the foreman and verify my story. I have not heard from the manager since my call and he refuses to answer my calls or text messages. HE IS A POOR MANAGER AND A SHADY BUSINESSMAN.. it is my opinion that this company is made up of Con-men and they are out to scam good people out of their money. .

Service cost: $486

Manuel, Nelson and Neto were fabulous. They arrived on time, went straight to work and did the job in the amount of time quoted. I would recommend this service to anyone looking for professional service at an affordable price.
Details of my move:
From: 600 sq ft 1 bedroom apartment
To: three level town home
I moved from Arlington to LakeRidge.  I scheduled the move around traffic, which they were more than accomodating of.  Benjamin, the salesman, was accurate in his estimate.  The moving crew came with all they would need to facilitate the move.
 
Disclosure: I had 99% of my belongings packed before the movers came.  This greatly reduces time and associated costs.  I cannot review for their packing services, which I did not use.
 
Thank you!

Service cost: $350

Excellent work by movers and foreman. Very courteous and professional. Well done DMV Moving and Storage. I am certainly recommending you to anyone who needs your type of quality service due to several factors, including, the timeliness of your work, the courtesy of your staffs, the professionalism and most importantly, the care the you took when it comes to the move of our things. I will surely treasure this experience and if there’s a need for such service in the future, no doubt that I will use you again!

Service cost: $200

The forman Juan Carlos had a nasty attitude, didn't follow the contract, had us doing work that specifically stated that they would do pertaining to breakdown and set up of furniture. When we called the owner Oscar about our concerns he was condensing and accused us of not wanting to pay. Not once did we say anything about not paying or getting a discount or refund. We just wanted the service stated on the contract honored. He threaten to pull his crew when we addressed him with our concerns and pointed out what they said on the contract dealing with services.

The crew the company had under Juan were great! Very pleasant young men and respectful.

Also with this company watch out for hidden fees. To put a piece of cardboard and a blanket on fragile items, they charge 10.00 per item although it stated in the contract that blankets and supplies were included in the quote.

Also they have you sign a waiver that they are not responsible for any damages or breakage of electronic items or glass items.

They brought an extra person not included in the contract and charged an additional 25.00 per hr. and stated that they needed this extra person to get things done in a timely manner. 3 people were already allotted in the quote and they brought a forth for a two bdrm condo.

I feel this company takes advantage of you especially since they know you need your things moved. This situation added to the stress I was already feeling just pertaining to moving. With just having major brain surgery less than 7 months ago, it made me feel sick to the stomach and gave me a migrane headache.
BEWARE OF THIS COMPANY!! The only reason they recieved a fair rating is because of the young men working for them.

Service cost: $730

This was my first time I have used a moving company. There is a rich pool of moving companies around DMV area but I am really glad that I chose DMV Moving and Storage. The moving estimate was pretty close to the original one and affordable. The guys were very efficient and finished the job accurately and in timely manner; they didn't waist any time. I had a few single items I didn't have time to pack and worried how I will transport them. It was not a problem for them to make another box and safely delivered to my new home. They were careful and respectful to all fragile boxes and electronics. I strongly recommend this company and these guys to move you if you want a positive experience in the midst of moving stress. They are pretty awesome!

Service cost: $525