Direct Relocation Services LLC

I hired direct relocation to help my elderly parents move out of state. We worked with Jorde on our move, and he was amazing. We actually selected another mover initially, but had such a terrible experience the day of the move that we called Jorde right away to see if we could go with them instead. He got us set up for the next day, sent a very professional crew, and was very transparent about pricing. For a very exhausting and tiring situation, Jorde made it smooth again for me and my parents, and I am super thankful for it. I'd highly recommend this company!

Move size: 4 Bedroom Home Service cost: $9500

Yay Mike and Kenny!!! Moving is challenging! Thank goodness for very kind, helpful, positive and professional movers Mike and Kenny. They were there on time, even a few minutes early. Mike called early in the morning to confirm the pickup location and time. Once I spoke with him, I knew things would be fine. Mike was in charge of all the paperwork, assuring all items were marked, in addition to helping Kenny get things moved to the truck in an efficient manner. They worked with enthusiasm and concern for my "stuff" that I had sent to my new home in Washington, DC. I highly recommend requesting Mike and Kenny for a comfortable and efficient move. I passed their information on to a friend who is moving. Wish they were doing the entire move to DC!!! Thank you again Mike and Kenny. You both are 5 star workers.

Move size: 1 Bedroom Home Service cost: $2500

I am very not pleased by how they are quick to collect funds, however not as easy to refund when a bank advises a rejection of the transaction was issued 3 days due to a invalid account. Oh, I also showed proof that I did not receive the refund of wait $780.00.. I contact the vendor Elavon and per management this was sent to the company. It is sad to say that what Andrew cared more about was a review I added on goggle then to assist a customer as he stated “I did not need to help you this far” I did it as a favor and I asked you 4 times to update the review you added. I advised it will be updated and I was going to once my refund was issued. To be honest this is not how you run a company… I have reported them to the bbb..

Move size: 3 Bedroom Home Service cost: $780

Low ball estimate and demanded more after furniture was on the truck. Left furniture behind. Fail to delivery in 2-6 days as initially quoted. After 3 weeks, no furniture and no delivery date. Was told furniture would not change trucks and would be delivered by same drivers and was not. Furniture is now in storage (they claim) and would eventually be delivered. They filled in forms after signature and no time to review the paperwork. Added charges after quote for stairs/elevator to increase price.

Move size: 1 Bedroom Home Service cost: $3249

I was mislead by Google reviews and wish I had read Yelp and the BBB complaints. Do yourself a favor, book someone else if you care about your stuff or need it to live in your new place. I rarely write reviews and I hate conflict, but this has been a wildly terrible experience. If just ONE person avoids this company after reading this, I'll have considered myself a service to others.

I am a little scared to write this because other reviews have indicated that they've been harassed for bad reviews and I'm worried it will be taken out on my possessions which I still don't have--6 weeks and counting. At this rate, I'm not sure I'll get them at all so I might as well share.

I signed with DRS for a move from Miami, FL to Philadelphia, PA on April 12th. They picked up my one bedroom apartment, with minimal furniture, on April 17th. It remained in storage for one month for free and I paid for additional storage hosting until June 3, 2022. My total moving estimate was $1810.00, which was cheaper than other quotes received and I was pleased with their professional communication, friendliness and the discount. The initial move felt seamless. I was in contact with them in May to let them know my date for delivery availability which was June 3rd. I am now entering the 6th week without a bed, without kitchen supplies, medicine, study books, my work monitor, pictures and memories, important paperwork, a bulk of my wardrobe and other belongings.

I have been extremely communicative, patient and amicable through out the process. And I will say, no one has been super rude yet. Sharing several emails and calls with the customer service supervisor, Maria Gonzalez, and recently the general manager Andrew Duffek. Nobody has been able to provide any estimate of when I will receive my things at all and Andrew let me know that because I was out of the country for 5 days, which I warned them about well in advance, that the lack of delivery is in fact my problem and not theirs. In fact, I believe that because I warned them I would be unavailable and in a new city with no friends or family to receive my things on my behalf, that they used this EXACT date to schedule the delivery on. It covers their ass and makes it seem like they made an attempt, did me a favor by "accommodating" me, and are now using it as an excuse to restart my delivery window of 2-21 days and blame me for it. I did not know and was never told that this would reset my wait window. Had I known this would set me back, which again wasn't communicated at all, I would've flown someone out to be here. However, I highly doubt there was ever ACTUALLY going to be a delivery on that date.

My attempts at getting an answer on when to expect my belongings has been met with pushback stating that this process requires flexibility and that the lack of delivery is due to accommodating my building restrictions of a Monday-Friday move. How does it make sense that removing 2 days out of a 7day week has a month and a half+ impact on the move? How do they not know when a truck will be coming/going? Furthermore, I called to remove the M-F restriction to see if that would open me up for a quicker delivery. It has not. I'm going against my building rules, but at this point, I'm willing to deal with those consequences.

I call and email often. The only status update since June 9th is that "we'll call you when it's in transit". How does a direct service company, that says they aren't a broker, have zero visibility on your own trucks/drivers/movers? I am now 17days outside of my 21day mark, going by my actual first date of availability not the one they're imposing as a result of my planned and communicated travel. I'll update this review if I ever get my stuff.

Furthermore, I fear my things will arrive broken, irreplaceable and roach infested as many others have indicated that they've experienced with this company. I'm not even worried about glasses and mirrors that I can replace, it's my late uncle's letters and old photos that make this heartbreaking.

Move size: 1 Bedroom Home Service cost: $2200

Long distance move from Orlando Florida to Buxton Maine. Everyone one was friendly and explained everything except for the fact they are a staffing company who subs out the work. I was told to plan on 7 days but it could take up to 14 days. That was ok. Not optimal but I agreed. When the driver arrived there were no movers. The movers decided not to show claiming there was a festival going on in the town which there wasn't. The driver waited almost an hour before he was told no one was coming. We needed our stuff so my brother, his girlfriend, my 16 year old, the driver and myself unloaded the truck. I then get a call from the subcontractor telling me she'll have two movers in the morning at 8am. At first she was apologetic because we unloaded the truck and that we would be compensated (still waiting for that compensation). The following day two local movers arrived (Southern Maine Movers). Wonderful young men. The same woman called me telling me it was my fault that we chose to unload the truck and they didn't have to compensate me for anything. Once we started looking thru our stuff there many boxes missing and my dining room table was destroyed. I have been calling these people for the past2weeks.noresponse.

Move size: 3 Bedroom Home Service cost: $9200