Direct Relocation Services LLC

WARNING!! ⚠️ ⚠️!! This company direct relocation services can not help you with your out of state move. When they came to pick up my things they were nice and cool, that's thee only good part. The drop off/delivery and in between was horrible. They did all this research on other companies through a dot website or whatever that was to compare but they still end up fcking up the move. Apparently the phrase FADD (First available Delivery date) does not mean you are getting your things the first available DELIVERY DATE. It means they finally going to try and pair you with another truck that's heading in your direction. Out the 3 weeks after my FADD I haven't heard from them, no updates like they said they would give. I had called twice just so they could tell me they still pairing and my stuff is still in my old state ?. Finally delivery day and it's a whole different company. ?. (I'm looking at these people like I didn't hire you, why are you charging me extra.) That company even tried calling direct relocation services but they was not answering. And when I called them shane Ole top notch saler was running 2hrs late and not in the office or available. That's when I told the movers from the other company I just got off the phone with them, he told me his people told him they wasn't answering. Direct relocation services claimed it was a discounted price but at the end it was full price plus more. Now we're going through our stuff and now we have broken, damaged and missing stuff. ? Maria claimed she checked the warehouse to see if anything was left behind, not sure if she really checked but she was suppose to check back or call back to let me know. I guess I had to call back since it's my stuff. W.e. weeks went by and this nice lady contact me on Facebook and Instagram about having my things. Thank God she wasn't hrs away from me. We meet up to get the little bit of things they gave to her. And she also said they lost her things and wanted to do something nice since she knows how it feels to have your things traveling without you. She said they called and was trying to give her somebody else things on top of that. She found a paper with my name on it, that's how she found me on social media. I wouldn't use this company for out of state moves at all. But if you do, cause I know people would still use them after the reviews and think no this wouldn't happened to me. Atleast have your name in and on everything with a phone number. And be prepared.

Move size: Studio Service cost: $2500

DON'T EVER USE THIS COMPANY. YOU WILL REGRET IT EACH MOMENT OF YOUR MOVE.

We used Direct Relocation Services to move my dad from California to Texas. My initial contact with this company was on July 11 and I secured the contract on July 12. I was promised, via email that the pick up date in California was locked in for July 28. The movers showed up July 26 with almost no advance notice and argued with me that I should have known the pickup window was any time between July 26-28.

The 'first expected delivery date' of August 12 doesn't actually mean that is when we could expect delivery. We were told, when I secured the contract, that delivery would be August 9. As a result, I didn't pay attention to the August 12 date. What the 'first expected delivery date' really represents is the date Direct Relocation believes the customer will arrive in their final destination. From that date, Direct Relocation gives themselves 2-21 BUSINESS DAYS to deliver the actual household items.

What this meant for us is that my dad's furniture didn't arrive until September 10. After repeated phone calls and numerous unreturned phone calls, I learned that Direct Relocation had subcontracted the move out to their 'partner' in California. The partner had one truck in their fleet. I eventually received a phone call promising delivery on September 8 or 9. After no communication for almost two additional days, I received several phone calls on the evening of September 9 to let me know the truck had a flat tire and would be there on September 10, providing the hired helpers were available.

So, from start to finish, the move took 2 months and was fraught with lies, deception, unreturned phone calls, ghosting and pointing the finger at other people and companies.

We had used Best Quality Movers for a previous move and were incredibly pleased with their communication, timeliness and professionalism. The only reason we didn't use them this time was because we couldn't remember their name until after we had booked Direct Relocation.

Move size: 2 Bedroom Home Service cost: $13500

The QA person Richard will tell you it is a Professional move conducted with there employees and trucks. He will use the BBB and DOT to convince you they are not brokers and yet they are! It is a lie!

They hired a random truck driver, a day worker and a guy off of Craig's list To do our deliver They damaged many of our belongings and lost or stole art work. The claim to be looking for the lost painting and processing a claim. They have done nothing! Google "movingclaims.net scam"

DO NOT USE this company!

They are dishonest Brokers.

Move size: 2 Bedroom Home Service cost: $7977

I needed to store my furniture and possessions while renovating my house securely. This moving firm provided a great way to store things. They gave me peace of mind throughout the restoration process by properly packing and moving my furniture to their safe storage facility. They transported my items to my house when it was time to relocate everything, and everything was in excellent shape. Their storage services are highly recommended, and the entire move was hassle-free.

Move size: 2 Bedroom Home Service cost: $4235