Direct Relocation Services LLC

Anyone who has used Direct Relocation Services in the last 5 months please be on the look out for plastic totes delivered to you that don’t belong to you. My parents are missing 3 plastic totes picked up in Kalamazoo, MI, stored in Chicago, IL and should have been delivered to Sarasota, FL. The totes were labeled “LADD” and “FLORIDA” and we’re labeled with Direct Relocation Services blue numbered stickers “005” , “008”, and “022”. If you find these totes please send me a message via my email TVandyke0312@aol.com. Thank you. Complete review will be posted shortly.

Move size: 3 Bedroom Home Service cost: $6000

Had a great experience with the entire team at Direct Relocation Services. Nicole was extremely patient with me, answered all my questions and even provided her cell phone number for me should I have additional concerns. The movers that came were very pleasant and thorough. Maria follows up with you constantly to make sure everything is in order. The move wasn't perfect, the items were delivered a few days after quoted (probably a holiday mix up) and some items were damaged. Andrew was very understanding. apologetic and did his best to make it right. I can appreciate any company that owns mishaps and tries to do right by the customer. Would recommend to anyone!

Move size: 2 Bedroom Home Service cost: $4615

I could not be more satisfied with the service I received from direct relocation. They contacted me 24 hours prior to confirm their time of arrival, as well as one hour prior as a courtesy. As soon as they arrived, they assessed the situation, and got straight to work, Moving efficiently and effectively. The went the extra mile to ensure that all of my furniture was completely safe while placed in the truck, providing blankets and proper storage and maneuvering. Mike and Jeff were professional, courteous, friendly and hard-working. They even helped give advice on how to organize my furniture when we got it to my new place. If you’re looking to move, I HIGHLY recommend Direct Relocation Services, simply put, they were amazing!

Move size: 2 Bedroom Home Service cost: $800

Worst company to move with. Would never recommend these movers to anyone.
I was moving out in August 2019. They were late by 6 hours and made me wait till midnight for all the stuff to be moved. Our plans had to be altered because of this. They made me pay way more than the estimate they had provided, delayed my stuff by 15 days, lost 10+ large boxes, broke my expensive dining, coffee tables, bookcase and hell lot of stuff. They make you pay all of the amount in the beginning and then do not respond to your calls and messages regarding the stuff being delivered. They did not disassemble and reassemble my bed frame and table which obviously took extra space in their truck and they charged me $500 extra for it. The movers were taking smoke breaks every 30 mins and took lot of time to move just 20 large boxes. Scheduling and knowing when your stuff will come was a huge pain. Never thought moving could be such a pain. FEEL VERY DISAPPOINTED AND FINANCIALLY STRIPPED OFF. Its almost January 2020 and they have been unable to track any of my lost boxes and redirected me to their claim company which took 4 months and then has given me a claim payment of $64. They charged me $100 for their boxes and tape. How can the claim amount for all damaged goods and lost 10 large boxes be $64??

Better to take the effort and move by yourself. USE ANYONE ELSE IN THE WORLD BUT PLEASE DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $4000

It has taken me quite some time to calm down and write this review. I want it to be factual. We were called 3 days prior to our scheduled packing date, asking us to rearrange OUR schedule to accommodate their crew, since THEY made a mistake and scheduled our pickup for the day before Thanksgiving. We changed everything around for them. Upon coming into our home, they advised me that the quote I received was wrong, also on their part, and that my price was going up 2 THOUSAND dollars!!??!! My poor husband who just had two surgeries, fell over boxes, left at the door and had to be brought to the hospital. I was on the phone with ANDREW, who is supposedly management, and Was transfered to by a guy named JORDE, when I screamed out Oh my God, my husband just fell and is hurt bad. He swore at me, AND said DEBRA, I DON'T CARE. What company or person would do this?? Now We have been waiting since yesterday for our items to arrive. Still not here. Sleeping on the floor in our house. I will write more and keep you all posted. Please FOLKS, research this company thoroughly. The owner, Diego somebody, never called us inquiring about my husband or what happened. Stay tuned, more to come from other family members who were at the house when this happened. The gentleman who was in charge of the packing and loading the truck, said he could not believe what he heard coming from Andrew's mouth. Andrew was Hollaring so loud that Jeff heard him.

Move size: 2 Bedroom Home Service cost: $4500

The whole team was a pleasure to work with. From the beginning, Jorde

Spent a great deal of time with me on making sure I understood where numbers were coming from as well as why. Even after some back and forth with the pick up date/time, Jorde went above and beyond to make sure the arrangements worked out best for all parties involved. The moving crew: Mike, Justin and Christian were great; careful with our belongings and still impressed us with their speed! Arrived as planned for both pick up and delivery and were incredibly patient with us as we tried to figure out where furniture and boxes went at the new location. Would definitely recommend to anyone looking to make moving as painless as possible.

Move size: 3 Bedroom Home Service cost: $6000

I would not use this company UNLESS you are prepared for them to be there on the day and time THEY choose. I would not use this company UNLESS you are willing to enlist some of your relatives to be there when they are loading so they can assist with helping the movers to break down desks, etc. that they can't get through the doors so you won't be distracted while you're trying to pay attention to what's going on. I would not use this company UNLESS you are willing to be flexible with their delivery date. I would not use this company UNLESS you can enlist some of your relatives to be there to help unpack all the boxes, check the inventory list so you can note what you are missing, photograph what is damaged and what you have that belongs to another family. You MUST be prepared to call the moving company within 48 hours to discuss the discrepancies and damages even if you have to work around the clock. I would not use this company UNLESS you are willing to be very flexible with paying all their charges. If you are willing to be flexible and accept all these conditions, then I WOULD recommend this company.

Move size: 2 Bedroom Home Service cost: $8412