Direct Relocation Services LLC

I’ll try to keep this as short & sweet as possible.
1. Quoted $3500 for our move. When movers arrived to take our things, they said to take it all would cost more like $7500-$10,000. *note a sofa was left off and that was my fault. Expected it to be more than quoted, but over 100% more?!
2. Was told when movers took our things we could pay with a check. They refused my check & wanted an instant transfer. They then decided I could pay in full when they dropped it all off. They also, cashed the check.
3. Told us our things would be arriving 3/27 so my husband drove down (18hrs straight) to be there to accept. Our delivery actually arrived about a week & a half later.
4. They’ll tell you you’ll get regular updates. You’ll get none.
5. Called for an update and got the run around & sent to everyone’s vmail. Was told a manager would call me back by end of day. Called, at end of day after not hearing from manager & was told they’d left for the day. Finally spoke to the owner, who offered us a small discount. Damage had already been done.
6. Was finally given a delivery time on a Thursday between 4-6PM. At 7PM I was told delivery would be next day at 8AM. At 1:30PM the next day, our delivery arrived.
7. Movers only ended up taking 1/2 our things because they tried charging so much more than quoted. Rather than take the things on the list, they picked & chose on their own. They also helped up our box count by boxing couch cushions, lamp shades, etc. Things that should have been considered as “sofa” & “lamp” from our list..
8. One of the delivery men used our bathroom & quite literally pissed, all over the toilet.
9. While unpacking one of the boxes the movers took amongst themselves to pack, we found one of our couch cushions, & the old, hairy, smelly dog bed we had planned on throwing away & not brining on our cross country move, on top of it.

Again, owner gave us a small discount for our trouble. Which after moving only have of our things & doing that poorly, really didn’t amount to much. I’d heard horror stories about movers but this took the freaking cake. Don’t do it.

Move size: 2 Bedroom Home Service cost: $3500

HORRIBLE CUSTOMER SERVICE.

Direct Relocation Services handled our move from Fort Lauderdale to Las Vegas. Due to poor packing and inept movers at the Las Vegas end, several items were broken. After many, many months of trying to get reasonable reimbursement, they offered $66 for over $6000 in damage. Even at weight, the amount should have been many hundreds of dollars more. When we entered the moving agreement, I was led to believe that full insurance was include.

The so called mover's resolution company, Moving Claims.com dragged the process on for months and induces you to download malware for a PDF conversion product. DO NOT SIGN UP FOR THIS. It is extremely difficult to remove the malware and takes over your browser.

Andrew, at Direct Relocation Services was externally rude and effectively said, "I could care less". He wouldn't even consider a reasonable resolution. I will take this up with the Attorney General of Florida, Federal Motor Carrier Safety Administration (FMCSA), American Moving & Storage Association (AMSA), and Better Business Bureau. I urge all dissatisfied customers to do the same.

Companies like this should not be allowed to conduct business.

Move size: 3 Bedroom Home Service cost: $6000

Good: Communication with staff, efficiency of Florida loading crew. Arrived when they said they would on both ends.

Bad: Questionable charges. Original estimate was for about 1100 cubic feet, and we tried to estimate high. On moving day we were told it was 1500 cubic feet on the truck and the charges were adjusted. Which normally would be fine.

Our stuff, though, was delivered to a storage facility which is 15'x10'x10' which is 1500 cubic feet. And it is about 75-80% full, which tells me we had nowhere near 1500 cubic feet we were charged for.

Either that, or a bunch of our stuff is missing. I'm sure it is the former. Just be careful when they try to change the estimate for your volume.

Move size: 2 Bedroom Home Service cost: $8000

I should have read reviews prior to using them. (Refer to Michelle T’s review. It is the exact same experience we had). The broker quoted us a price that was reasonable up front only to be told by Direct relocation that we had more cubic footage than what was quoted by the broker. When they loaded our belonging they had 2 smaller trucks and loaded 1 half full and the other was fully loaded. They told me I was to pay for the total cubic footage of both trucks which well exceeded the total cubic footage we had. Upon receiving our belongings at the final destination they loaded all of our belonging on 1 truck. The amount of damage to furniture and boxes was unbelievable. Some of the items they took apart they refused to put back together. They left all of the wrapping and the cardboard that covered the furniture out on the front lawn. No cleanup at all. I did receive a portion of the cubic footage discrepancy but not all that I should have received. I discussed the issue with the manager only to be told I had no idea what it takes to move a home. I was told to file the damage report of all broken items and I would be compensated for the damages. After 3 months I was told I would be receiving a refund. $82 was all that I would be receiving (arbitration is with a scam company. Don’t expect anything). I could go on and I wish I could post photos. All I can say is please do research and do not use this company.

Move size: 4 Bedroom Home Service cost: $15923

I was in desperate need to move the same day I 1st called. Honestly not expecting to be able to be accommodated and picked up at least a day or two, if not more. The sales rep was fabulous , detailed and informative. They told me they had a truck in the area and could pick me up within 45 minutes.

The crew was professional, polite and efficient. My price was exactly as I was estimated. They placed everything in the room of my choice upon delivery. Not one item was damaged. Highly recommend Direct Relocation Services. This wasn't the 1st time they moved me and it won't be the last!

Move size: 1 Bedroom Home Service cost: $1950

Stay way, a nightmare from beginning to end.

1.- the quote went up.

2.- they broke glasses at time of packing.

3.- they were careless.

4.- when the truck arrived to Houston. 2 boxes were missing with valuables with a cost of 10.000 dollars.

3.- everything else came broken.

4.- The insurance is useless, after two months dealing with them, they want to pay us 69 dollars.

5.- the Manager and employee at Relocation service don’t care at all.

I have the pictures, I will posted later.

Move size: 2 Bedroom Home Service cost: $3011