Direct Relocation Services LLC

I read the reviews and thought I had picked a good company. What a disaster! Andrew lied to me about them employing their own men and trucks. I was supposed to get my stuff on Tuesday. Got it Sunday. I had a check ready. Would only take cash or mail order. Told me to leave the mail order blank. ?? Broke a chair, damaged a bed, ripped mattress covers, reclining chair won't close, didn't put bed or dresser together. Continually jacked up the bill. Deliverers asked for "a couple of hundred extra." Knocked down and drove over my UPS box when they left. Left cardboard and bunches of tape all over my driveway. And to make matters worse, there was bird [EDIT] all over my boxes. I'd been better off going with Bekins. He came to the house and did an estimate. Bekin's estimate was more at the beginning, but I paid more than that to this company at the end. I regret ever using them.

Move size: 2 Bedroom Home Service cost: $5410

We received moving estimates from (3) nationwide carriers based on a detailed inventory of our belongings and 1000 cubic feet. All our estimates came in under $6,000.00. We chose Direct Relocation Services as our sales consultant seemed to have provided the best customer service and guaranteed “White Glove Service” door to door.

On the day of the move, the movers showed up three hours late in an unmarked moving truck. The crew consisted of five men, all Russian, the supervisor was the only one who spoke English. Upon arrival, the supervisor did a quick inventory of our home and stated that he did not think all our belongings would fit into his 1250 cubic feet truck. I told him that was impossible as we had just moved in January at 1000 cubic feet.

About an hour in the supervisor stated that the original estimate from the sales consultant was inaccurate and was now anticipated to be 1650 cubic feet and the new charges would be $10,862.00. As mentioned earlier, the supervisor stated he only had 1250 cubic feet..and we were now being charged double the price. Completely alarmed at this cost we immediately got on the phone with a manager and he assured us that it would be resolved and to proceed with the move.

Upon completion, the supervisor stated that his laptop was broken and was unable to give us an accurate estimate of cubic feet until they got to their storage center in Chicago. The next day we followed up to confirm the cubic feet. The manager insisted it was 1650 cubic feet and would not negotiate the higher cost. With our items being held in Chicago we were being extorted. We had no choice but to agree to their terms in fear that they would sell our valuables, damage them, and/or perhaps we would never see them again.

After a week of not hearing from them, the President of our employer had to work directly with the manager. He demanded the President of the company pay the balance in full via ACH prior to delivery (very sketchy and terrifying). However, he complied and was told that upon the completion of the transferred money it could take up to 72 hours for them to schedule the delivery.

Two weeks later the movers arrived at our home with a smaller truck than what they had packed from our home! Again, how is it possible that we went from 1000 cubic feet to 1650 cubic feet in a smaller truck?

The delivery crew were two Russians and again only one could speak English. Upon entry, they demanded $150.00 in cash for moving items to our second floor. Total craziness as we clearly had made the sales consultant aware that we were moving into a two-story home. We complied and had to run to an ATM as at this point we were in no position to negotiate. Four hours later they left with only assembling our sofa and left all the cardboard boxes in our front lawn. Complete nightmare and horrific experience. Clearly, we did not receive “White Glove Service” and were extorted $5,012.50. Complete breach of contract.

DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $11012

This company is a joke. They also overcharge and charge you for items that are not in your inventory. I supplied The covers for two mattress sets, but was charged $40 for these as if they used their own. The crew they hired to pick my things up were not careful at all, with my things, many items were damaged when they arrived. The man in charge of the pickup kept pushing papers at me, with no possible time to read any of it. He was how tired I was, took advantage of this to get my signature on it. I am an older woman who had to pack up 54 years of items, and memories, by myself and by this time I was close to collapse. This is no excuse for my not reviewing things, but he didn't give me time. It took about two weeks for my things to arrive, I understand why it took so long. The driver that delivered my things was the best part of the whole thing, very pleasant and respectful, not like the other crew. Previously K had contacted the Florida office and told them about the charges for the covers and I had the UHaul receipt for it, she said to show the driver it. When I showed it to him he gave me the $40 back. There is so much more to this experience I could write about but there wouldn't be enough space. Stay away from this ripoff company.

Move size: 1 Bedroom Home Service cost: $7860

Lost leaf to dining room table in my move, broke TV(incorrectly boxed - did not remove base and cushion the corners so screen was damaged and base jammed into place) and broke a leg of a table, delivered other peoples box - did not explain poundage versus replacement costs, sent movers that had a VERY poor understanding of the English language and covered up their mistakes till I began unpacking and closely inspecting. Company just tells you to file an insurance claim but delivery signing of forms failed to explain poundage (60 cents per pound of items lost, damaged, etc) versus replacement. Hard to seat 8 people at a dining room table that I have chairs for but no middle leaf to extend the table. Very disappointed.

Move size: Partial Move Service cost: $2377