Direct Relocation Services LLC

Can't say enough great things. Diego and Richard were very accommodating with scheduling my move as I kept having delays with my new house being built in GA. Mike, Tre, and Justin were our movers and they were awesome. Mike kept in touch with me during the entire move and was very nice and professional. They all were very gentle with our belongings and worked with us to put boxes where we wanted. They were all very nice and accomodating. I would highly recommend this company to do your next move.

Move size: 3 Bedroom Home Service cost: $4000

Vincent, Dave and Corey were awesome! I've never had to coordinate a move of this size and they made it so easy..great customer service, hardworking guys. They were all professional, handled my stuff with care and moved my stuff much faster than I thought. Don't me get started on how well they wrapped up my stuff! I was very impressed. Hopefully I don't have to move again but if I do, Direct Relocation Services by far has the best customer service all around and would get my business again.

Move size: 1 Bedroom Home Service cost: $3000

Pick up movers - One out of the two was terrible

Drop off movers - Very pleasant and nice

Jorde in sales - Great

Maria Dispatch? - Great

Andrew Supervisor - Great

Had a problem with damaged items. Insurance claim was long and tedious, it's a stupid system that needs to be revamped but I think the DOT might run the process. Didn't like the outcome. Reached out to Andrew the supervisor and he quickly made up for the damages and was very pleasant to speak with. I would have scored higher if there weren't any damages in the first place.

Move size: 1 Bedroom Home Service cost: $2000

It's been over a year since Andrew said he would make it right for me. NOTHING HAS BEEN DONE. My first estimate was: $3186; then $4469; then $5410. Yes, every time I turned around the price went up. I took my first review off when Andrew asked me to. I figured I was showing good faith. I am now sorry I did that. It would have saved other this experience. The movers said they would take my stuff away if I did not give them $200. I was supposed to get delivery Tuesday, but was called to be home Thursday. I did not get delivery until Sunday! The movers were rude and did not fully unpacked all items. Several things were damaged. I got an estimate for repairs BUT NOTHING HAS BEEN DONE. I had to write down weights, send photos of the damaged items. I did this twice. NOTHING WAS DONE! Andrew says he never got my letters. My last letter was sent certified mail. A sewing machine and bookcase were lost. When the movers left, they left a mess and drove over my UPS box completely destroying it. When I called and reported this, Maria asked me why I didn't run down the street after the truck. As far as I am concerned, the online ad for these movers is a complete pack of lies. My next step is to contact the Better Business Bureau and perhaps even go to court. Stay clear of this outfit.

Move size: 2 Bedroom Home Service cost: $5670

DO NOT use this company. They are unprofessional, shady, and dishonest. We were quoted over $8000 to pack and move us from Tampa to Alabama. I felt pressured by the salesman to make a deposit of $3145. The fine print on their quote states if you decide not to use their services then deposits will be refunded! They took my $3000 on April 24th, it is now May 13th and still do not have it back!

April 23rd: received estimate of over $8000 from salesman, Richard. Felt pressured to pay the $3145 deposit. Richard collects deposit via debit card. That evening we (my husband and I) decided not to use a moving company and move ourselves.

April 24th: Call our salesman, Richard and ask for a refund on deposit as we will not be needing their services. He says money will be back in our account in 5 to 7 business days.

May 5th: Money has not hit our account. I called and spoke with the owner, Andrew. He politely admitted he made a mistake on his end and forgot to set up the money to be refunded. He apologized and explained he wasn't trying to keep our money and that it would be in our account with in 5 -7 days. At this point I'm a littlefrustrated but still understanding.

May 13: Our $3000 is not back in our account. We really need those funds to move so I'm beyond frustrated by this point. I called & spoke with Diego and told him that I want to know why, after over 3 weeks, 14 business days that my $3000 has not made it back into our account. I told him we will be contacting an attorney and reporting them to the BBB if they don't refund us by tomorrow. He "accidentally" hangs up on me and I call back when he then places me on hold. After a while, I finally speak with the owner, Andrew to ask why I haven't been refunded. This time, he is not remorseful or understanding. He asked what good an attorney would do in this situation. I told him that there is no excuse for a company to hold someone's $3000 for 3 weeks. He said there are plenty of excuses because we're in a pandemic. I asked how that affected processing a refund. He made up a bunch of excuses and had zero remorse or clear explanation. I told him if that's the case then

He shouldn't have promised 5 to 7 business days or minimally should have communicated with me that it would take longer. He then coldly notified me that he sent a transaction receipt to my email for the refund. After that, he hung up. The transaction receipt was dated as being processed on May 13 and the money showed up to my account on May 15th. The point of this review is to warn others. DO NOT give this company your business unless you want to deal with unprofessional, shady, and dishonest people. I would NEVER trust these people with your things.

Move size: 3 Bedroom Home Service cost: $8000

Overall I had a good experience with services provided. They were able to schedule in short notice and provide an accurate quote. The gentlemen that picked up my things were very courteous, professional, and efficient. They also made sure to exercise safety wearing masks and gloves. It did take the maximum 14 days for my things to arrive, and the gentlemen delivering did not arrive when they said they would and it was quite late. There was also confusion on charges for the long carry but andrew kindly followed up with me and took note of these concerns, as well as refunding the $75 fee. I appreciate the follow up and DRS definitely made my move much less stressful. Thank you!

Move size: 1 Bedroom Home Service cost: $3079

I have always moved myself to all my apartments and different homes. This time I decided to go with Direct Relocation Services. The whole process was made simple from the initial phone call all the way through the entire process. Michael and his team called to notify me they were on their way, and when they arrived they hit the ground running. These guys had us moved out and into our new place in a matter of hours. This whole process would have normally taken me a whole weekend. I couldn’t be more thankful that I hired Direct Relocation Services. I will never do my own move again. Thank you!

Move size: 3 Bedroom Home Service cost: $1000

DO NOT USE DIRECT RELOCATION IF YOU VALUE YOUR BELONGINGS!

I read the glowing reviews of this company, and contracted with them for my interstate move from Florida to North Carolina. It appears that most of the good reviews were for local moves, not interstate. As I was a moving novice, I learned all the things I would do differently when dealing with moving companies. This company is up there with all the horror stories you read. I could go on for 3 pages of all the things that went wrong. Some problems could be chalked up to “things happen”, however, the areas they could control, they did nothing to ease the stress of the move. I preface this by stating that the owner of the company, Diego, personally came to our home and assured my husband and myself that his company would do everything to ease the stress of moving, and when specifically asked, stated that he personally would take care of damages if they should occur. These are some of the things that occurred:

Pick up was fine, but they kept on pushing up the date of delivery kept on moving up until it was 2 weeks after the pickup.

We were told delivery would be between 1pm and 3pm. They started to unload at 8 pm, and was still unpacking at midnight.

At time of delivery, we knew that an expensive electric fireplace ($1200) that inserted into our media center was missing. We were told at the time of delivery, that the box was in the warehouse, and would be delivered to us on the next truck to NC. Three weeks later, we were told that the box was destroyed, and to file a claim with Moving Claims.

Weeks went by, and as we unpacked, we realized that other boxes were missing. All our dishes, pots and pans, and sentimental things that we had collected over thirty years. They did reimburse us for dishes and the pots.

Communication was very poor. They wouldn’t call when they said they would, and then a manager (Andrew) said that I call too much.

We paid to replace the fireplace, and we’re not reimbursed the money.

We filed our claim with Moving Claims, and a few days ago finally received the settlement offer, $50!!!!!!! This has been going on since the end of July. I appealed, and today, they offered $80 as the FINAL settlement.

Hope this review will help you in choosing a mover.

Move size: 2 Bedroom Home Service cost: $6000

This is a review for the packing and loading part of the job. The delivery has not yet been made so I cannot comment on that. Mike and Dave arrived on time and overcame a few obstacles to find solutions to complete the job of packing the loose items we had expected were going to be packed by them, but they had not been informed. They worked consistently the entire time and communicated well together. They were personable, but did not waste time, they were in motion until the job was done. They returned to retrieve items I found about 20 minutes after they left, and were completely professional about the inconvenience. They followed up with sending me a photo of the updated inventory showing the added items. They had a good attitude from beginning to end. It's hard work and I appreciate all that they did. Thanks Mike and Dave.

Move size: Partial Move Service cost: $3200

Do not use this company. Their very quick to take a deposit and want money on pickup. Things I told them not to pack they did because the driver had me do paperwork so I couldn’t watch them. I called November 3rd and told them I wanted my stuff delivered. On November 6th I was told I would receive my belongings on November 8th-9th. I’m still waiting and borrowing money from my son because I’m sitting on a money order for 462.00. I’m a disabled Vietnam veteran, they have my health in jeopardy having to sleep,eat and sit on an air mattress. I’m dealing with an attorney about this. Pretty bad a company doesn’t care about disabled people.

Move size: 1 Bedroom Home Service cost: $1776

Buyer beware!!! Read the other reviews. I don’t know if this is their thing - their scam - their line, but these are the facts of our move. You’ll see many similar themes in other reviews, specifically of the manager, Andrew, lying and evading calls; the team promising dates and not delivering; and a history of saying the can “broke down.”

- DRS has a great sales team. They sell you a “white glove” bill of goods.

- Moving day was relatively uneventful, but they packed everything in a box truck and said they’d be moving it to a different truck to wait for a long haul driver, but promised the delivery would be here before Christmas and/or within ten days (read the fine print!!!!! It says 30 business days is their delivery window)

- Christmas comes and goes and no truck. No phone calls. We would have chalked it up to the holidays but then the driver calls. First, he says he has side swiped another vehicle and the truck needs repairs. No word on our property.

- The next thing we know, the driver is calling again and this time he has a flat tire.

- Another day goes by and the driver is calling and saying he needs us to WIRE HIM CASH for gas or he can’t deliver our stuff. Ladies and gentlemen, this is called extortion. He was quite literally holding our property hostage.

- Meanwhile, the manager Andrew makes like he knows nothing of this and says he’s on top of it. He concurs that we should not pay the scam/bribe/driver. He also has no solutions.

- Our next update from Andrew is that the driver has been fired but that our property is supposedly safe and sound in a warehouse a few hours from our home.

- Days go by. His story changes. Now, the truck is in a service station for repairs - still no word on our property. He claims not to know when the truck will be available to get to us.

- No offer of remuneration. No second van or alternative transportation to bring our property to us. No indication of damage. No legal support for the driver.

- Communication has been dodgy. They called our emergency contact listed in our file and said we gave their phone number. The story keeps changing.

- We have lived in two other countries and seven other states. We have used long haul services for many of these moves. This is by far the worst we have ever used. Nothing short of a scam, complete with shifting communication and plenty of liability loopholes in their contract.

Bottom line: buyer beware, buyer beware, buyer beware!!!

Move size: 3 Bedroom Home Service cost: $1000

I hired direct relocation to help my elderly parents move out of state. We worked with Jorde on our move, and he was amazing. We actually selected another mover initially, but had such a terrible experience the day of the move that we called Jorde right away to see if we could go with them instead. He got us set up for the next day, sent a very professional crew, and was very transparent about pricing. For a very exhausting and tiring situation, Jorde made it smooth again for me and my parents, and I am super thankful for it. I'd highly recommend this company!

Move size: 4 Bedroom Home Service cost: $9500

Yay Mike and Kenny!!! Moving is challenging! Thank goodness for very kind, helpful, positive and professional movers Mike and Kenny. They were there on time, even a few minutes early. Mike called early in the morning to confirm the pickup location and time. Once I spoke with him, I knew things would be fine. Mike was in charge of all the paperwork, assuring all items were marked, in addition to helping Kenny get things moved to the truck in an efficient manner. They worked with enthusiasm and concern for my "stuff" that I had sent to my new home in Washington, DC. I highly recommend requesting Mike and Kenny for a comfortable and efficient move. I passed their information on to a friend who is moving. Wish they were doing the entire move to DC!!! Thank you again Mike and Kenny. You both are 5 star workers.

Move size: 1 Bedroom Home Service cost: $2500

NEVER USE THIS COMPANY!!! Almost 6 weeks out, and our belongings have not even left our original state. First we got yelled at because we could not take delivery 10 days before closing on our home (which was the original delivery date we gave). They pulled fine print out of our contract to say they more time to delivery our items to us. I asked for simple updates twice, before I was told not to contact them again - basically "don't call us, we will let you know when we have an update". Management (Andrew in particular) has been worse to deal with than staff and flat out will not even acknowledge my requests for updates.

They claim we added items to the order at pick up, and charged us over $2000 more than the quote, despite my being very specific in the sizes of items. Also of note is the fact that I was told they are NOT a middle man, however, there is an entirely different company that picked up and is in possession of our belongings.

Based on the additional investigation I have been doing, this seems like a common nightmare with this company. I have never had such poor service or communication from any service provider in any industry. My initial contact with sales was fabulous - I thought this would be the best moving experience we've had, but it went immediately downhill the moment my money was received and I asked for an update.

I don't anticipate that my family will receive our belongings, and if we do, I am fairly certain that they will not be in good repair based on the retaliation that seems to be common against anyone speaking out about their experiences.

At this point, I wish I had gone with a big name mover that cost more... at least those companies understand that taking care of their customers is number one.

Move size: 3 Bedroom Home Service cost: $10000

I am very not pleased by how they are quick to collect funds, however not as easy to refund when a bank advises a rejection of the transaction was issued 3 days due to a invalid account. Oh, I also showed proof that I did not receive the refund of wait $780.00.. I contact the vendor Elavon and per management this was sent to the company. It is sad to say that what Andrew cared more about was a review I added on goggle then to assist a customer as he stated “I did not need to help you this far” I did it as a favor and I asked you 4 times to update the review you added. I advised it will be updated and I was going to once my refund was issued. To be honest this is not how you run a company… I have reported them to the bbb..

Move size: 3 Bedroom Home Service cost: $780

They were the quickest movers I've ever used. Belcher was highly professional throughout the entire moving process. I moved from a one-bedroom apartment into a storage facility, and Steve and Nelson wrapped, hauled, and helped organize my furniture and boxes into my storage facility in ONE short hour. They moved fast, were considerate of my furniture, and were highly respectful. I am using them again in 2 weeks when I move from the storage facility into my new apartment. I will also recommend them to all of my friends who are moving in the future!

Move size: 2 Bedroom Home Service cost: $4712