Direct Relocation Services LLC

I should have read reviews prior to using them. (Refer to Michelle T’s review. It is the exact same experience we had). The broker quoted us a price that was reasonable up front only to be told by Direct relocation that we had more cubic footage than what was quoted by the broker. When they loaded our belonging they had 2 smaller trucks and loaded 1 half full and the other was fully loaded. They told me I was to pay for the total cubic footage of both trucks which well exceeded the total cubic footage we had. Upon receiving our belongings at the final destination they loaded all of our belonging on 1 truck. The amount of damage to furniture and boxes was unbelievable. Some of the items they took apart they refused to put back together. They left all of the wrapping and the cardboard that covered the furniture out on the front lawn. No cleanup at all. I did receive a portion of the cubic footage discrepancy but not all that I should have received. I discussed the issue with the manager only to be told I had no idea what it takes to move a home. I was told to file the damage report of all broken items and I would be compensated for the damages. After 3 months I was told I would be receiving a refund. $82 was all that I would be receiving (arbitration is with a scam company. Don’t expect anything). I could go on and I wish I could post photos. All I can say is please do research and do not use this company.

Move size: 4 Bedroom Home Service cost: $15923

I was in desperate need to move the same day I 1st called. Honestly not expecting to be able to be accommodated and picked up at least a day or two, if not more. The sales rep was fabulous , detailed and informative. They told me they had a truck in the area and could pick me up within 45 minutes.

The crew was professional, polite and efficient. My price was exactly as I was estimated. They placed everything in the room of my choice upon delivery. Not one item was damaged. Highly recommend Direct Relocation Services. This wasn't the 1st time they moved me and it won't be the last!

Move size: 1 Bedroom Home Service cost: $1950

Stay way, a nightmare from beginning to end.

1.- the quote went up.

2.- they broke glasses at time of packing.

3.- they were careless.

4.- when the truck arrived to Houston. 2 boxes were missing with valuables with a cost of 10.000 dollars.

3.- everything else came broken.

4.- The insurance is useless, after two months dealing with them, they want to pay us 69 dollars.

5.- the Manager and employee at Relocation service don’t care at all.

I have the pictures, I will posted later.

Move size: 2 Bedroom Home Service cost: $3011

Worst company to move with. Would never recommend these movers to anyone.
I was moving out in August 2019. They were late by 6 hours and made me wait till midnight for all the stuff to be moved. Our plans had to be altered because of this. They made me pay way more than the estimate they had provided, delayed my stuff by 15 days, lost 10+ large boxes, broke my expensive dining, coffee tables, bookcase and hell lot of stuff. They make you pay all of the amount in the beginning and then do not respond to your calls and messages regarding the stuff being delivered. They did not disassemble and reassemble my bed frame and table which obviously took extra space in their truck and they charged me $500 extra for it. The movers were taking smoke breaks every 30 mins and took lot of time to move just 20 large boxes. Scheduling and knowing when your stuff will come was a huge pain. Never thought moving could be such a pain. FEEL VERY DISAPPOINTED AND FINANCIALLY STRIPPED OFF. Its almost January 2020 and they have been unable to track any of my lost boxes and redirected me to their claim company which took 4 months and then has given me a claim payment of $64. They charged me $100 for their boxes and tape. How can the claim amount for all damaged goods and lost 10 large boxes be $64??

Better to take the effort and move by yourself. USE ANYONE ELSE IN THE WORLD BUT PLEASE DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $4000

It has taken me quite some time to calm down and write this review. I want it to be factual. We were called 3 days prior to our scheduled packing date, asking us to rearrange OUR schedule to accommodate their crew, since THEY made a mistake and scheduled our pickup for the day before Thanksgiving. We changed everything around for them. Upon coming into our home, they advised me that the quote I received was wrong, also on their part, and that my price was going up 2 THOUSAND dollars!!??!! My poor husband who just had two surgeries, fell over boxes, left at the door and had to be brought to the hospital. I was on the phone with ANDREW, who is supposedly management, and Was transfered to by a guy named JORDE, when I screamed out Oh my God, my husband just fell and is hurt bad. He swore at me, AND said DEBRA, I DON'T CARE. What company or person would do this?? Now We have been waiting since yesterday for our items to arrive. Still not here. Sleeping on the floor in our house. I will write more and keep you all posted. Please FOLKS, research this company thoroughly. The owner, Diego somebody, never called us inquiring about my husband or what happened. Stay tuned, more to come from other family members who were at the house when this happened. The gentleman who was in charge of the packing and loading the truck, said he could not believe what he heard coming from Andrew's mouth. Andrew was Hollaring so loud that Jeff heard him.

Move size: 2 Bedroom Home Service cost: $4500

HORRIBLE CUSTOMER SERVICE.

Direct Relocation Services handled our move from Fort Lauderdale to Las Vegas. Due to poor packing and inept movers at the Las Vegas end, several items were broken. After many, many months of trying to get reasonable reimbursement, they offered $66 for over $6000 in damage. Even at weight, the amount should have been many hundreds of dollars more. When we entered the moving agreement, I was led to believe that full insurance was include.

The so called mover's resolution company, Moving Claims.com dragged the process on for months and induces you to download malware for a PDF conversion product. DO NOT SIGN UP FOR THIS. It is extremely difficult to remove the malware and takes over your browser.

Andrew, at Direct Relocation Services was externally rude and effectively said, "I could care less". He wouldn't even consider a reasonable resolution. I will take this up with the Attorney General of Florida, Federal Motor Carrier Safety Administration (FMCSA), American Moving & Storage Association (AMSA), and Better Business Bureau. I urge all dissatisfied customers to do the same.

Companies like this should not be allowed to conduct business.

Move size: 3 Bedroom Home Service cost: $6000

Anyone who has used Direct Relocation Services in the last 5 months please be on the look out for plastic totes delivered to you that don’t belong to you. My parents are missing 3 plastic totes picked up in Kalamazoo, MI, stored in Chicago, IL and should have been delivered to Sarasota, FL. The totes were labeled “LADD” and “FLORIDA” and we’re labeled with Direct Relocation Services blue numbered stickers “005” , “008”, and “022”. If you find these totes please send me a message via my email TVandyke0312@aol.com. Thank you. Complete review will be posted shortly.

Move size: 3 Bedroom Home Service cost: $6000

Had a great experience with the entire team at Direct Relocation Services. Nicole was extremely patient with me, answered all my questions and even provided her cell phone number for me should I have additional concerns. The movers that came were very pleasant and thorough. Maria follows up with you constantly to make sure everything is in order. The move wasn't perfect, the items were delivered a few days after quoted (probably a holiday mix up) and some items were damaged. Andrew was very understanding. apologetic and did his best to make it right. I can appreciate any company that owns mishaps and tries to do right by the customer. Would recommend to anyone!

Move size: 2 Bedroom Home Service cost: $4615

I could not be more satisfied with the service I received from direct relocation. They contacted me 24 hours prior to confirm their time of arrival, as well as one hour prior as a courtesy. As soon as they arrived, they assessed the situation, and got straight to work, Moving efficiently and effectively. The went the extra mile to ensure that all of my furniture was completely safe while placed in the truck, providing blankets and proper storage and maneuvering. Mike and Jeff were professional, courteous, friendly and hard-working. They even helped give advice on how to organize my furniture when we got it to my new place. If you’re looking to move, I HIGHLY recommend Direct Relocation Services, simply put, they were amazing!

Move size: 2 Bedroom Home Service cost: $800

The whole team was a pleasure to work with. From the beginning, Jorde

Spent a great deal of time with me on making sure I understood where numbers were coming from as well as why. Even after some back and forth with the pick up date/time, Jorde went above and beyond to make sure the arrangements worked out best for all parties involved. The moving crew: Mike, Justin and Christian were great; careful with our belongings and still impressed us with their speed! Arrived as planned for both pick up and delivery and were incredibly patient with us as we tried to figure out where furniture and boxes went at the new location. Would definitely recommend to anyone looking to make moving as painless as possible.

Move size: 3 Bedroom Home Service cost: $6000

I would not use this company UNLESS you are prepared for them to be there on the day and time THEY choose. I would not use this company UNLESS you are willing to enlist some of your relatives to be there when they are loading so they can assist with helping the movers to break down desks, etc. that they can't get through the doors so you won't be distracted while you're trying to pay attention to what's going on. I would not use this company UNLESS you are willing to be flexible with their delivery date. I would not use this company UNLESS you can enlist some of your relatives to be there to help unpack all the boxes, check the inventory list so you can note what you are missing, photograph what is damaged and what you have that belongs to another family. You MUST be prepared to call the moving company within 48 hours to discuss the discrepancies and damages even if you have to work around the clock. I would not use this company UNLESS you are willing to be very flexible with paying all their charges. If you are willing to be flexible and accept all these conditions, then I WOULD recommend this company.

Move size: 2 Bedroom Home Service cost: $8412

Pick up movers - One out of the two was terrible

Drop off movers - Very pleasant and nice

Jorde in sales - Great

Maria Dispatch? - Great

Andrew Supervisor - Great

Had a problem with damaged items. Insurance claim was long and tedious, it's a stupid system that needs to be revamped but I think the DOT might run the process. Didn't like the outcome. Reached out to Andrew the supervisor and he quickly made up for the damages and was very pleasant to speak with. I would have scored higher if there weren't any damages in the first place.

Move size: 1 Bedroom Home Service cost: $2000

It's been over a year since Andrew said he would make it right for me. NOTHING HAS BEEN DONE. My first estimate was: $3186; then $4469; then $5410. Yes, every time I turned around the price went up. I took my first review off when Andrew asked me to. I figured I was showing good faith. I am now sorry I did that. It would have saved other this experience. The movers said they would take my stuff away if I did not give them $200. I was supposed to get delivery Tuesday, but was called to be home Thursday. I did not get delivery until Sunday! The movers were rude and did not fully unpacked all items. Several things were damaged. I got an estimate for repairs BUT NOTHING HAS BEEN DONE. I had to write down weights, send photos of the damaged items. I did this twice. NOTHING WAS DONE! Andrew says he never got my letters. My last letter was sent certified mail. A sewing machine and bookcase were lost. When the movers left, they left a mess and drove over my UPS box completely destroying it. When I called and reported this, Maria asked me why I didn't run down the street after the truck. As far as I am concerned, the online ad for these movers is a complete pack of lies. My next step is to contact the Better Business Bureau and perhaps even go to court. Stay clear of this outfit.

Move size: 2 Bedroom Home Service cost: $5670

DO NOT use this company. They are unprofessional, shady, and dishonest. We were quoted over $8000 to pack and move us from Tampa to Alabama. I felt pressured by the salesman to make a deposit of $3145. The fine print on their quote states if you decide not to use their services then deposits will be refunded! They took my $3000 on April 24th, it is now May 13th and still do not have it back!

April 23rd: received estimate of over $8000 from salesman, Richard. Felt pressured to pay the $3145 deposit. Richard collects deposit via debit card. That evening we (my husband and I) decided not to use a moving company and move ourselves.

April 24th: Call our salesman, Richard and ask for a refund on deposit as we will not be needing their services. He says money will be back in our account in 5 to 7 business days.

May 5th: Money has not hit our account. I called and spoke with the owner, Andrew. He politely admitted he made a mistake on his end and forgot to set up the money to be refunded. He apologized and explained he wasn't trying to keep our money and that it would be in our account with in 5 -7 days. At this point I'm a littlefrustrated but still understanding.

May 13: Our $3000 is not back in our account. We really need those funds to move so I'm beyond frustrated by this point. I called & spoke with Diego and told him that I want to know why, after over 3 weeks, 14 business days that my $3000 has not made it back into our account. I told him we will be contacting an attorney and reporting them to the BBB if they don't refund us by tomorrow. He "accidentally" hangs up on me and I call back when he then places me on hold. After a while, I finally speak with the owner, Andrew to ask why I haven't been refunded. This time, he is not remorseful or understanding. He asked what good an attorney would do in this situation. I told him that there is no excuse for a company to hold someone's $3000 for 3 weeks. He said there are plenty of excuses because we're in a pandemic. I asked how that affected processing a refund. He made up a bunch of excuses and had zero remorse or clear explanation. I told him if that's the case then

He shouldn't have promised 5 to 7 business days or minimally should have communicated with me that it would take longer. He then coldly notified me that he sent a transaction receipt to my email for the refund. After that, he hung up. The transaction receipt was dated as being processed on May 13 and the money showed up to my account on May 15th. The point of this review is to warn others. DO NOT give this company your business unless you want to deal with unprofessional, shady, and dishonest people. I would NEVER trust these people with your things.

Move size: 3 Bedroom Home Service cost: $8000

Overall I had a good experience with services provided. They were able to schedule in short notice and provide an accurate quote. The gentlemen that picked up my things were very courteous, professional, and efficient. They also made sure to exercise safety wearing masks and gloves. It did take the maximum 14 days for my things to arrive, and the gentlemen delivering did not arrive when they said they would and it was quite late. There was also confusion on charges for the long carry but andrew kindly followed up with me and took note of these concerns, as well as refunding the $75 fee. I appreciate the follow up and DRS definitely made my move much less stressful. Thank you!

Move size: 1 Bedroom Home Service cost: $3079

Can't say enough great things. Diego and Richard were very accommodating with scheduling my move as I kept having delays with my new house being built in GA. Mike, Tre, and Justin were our movers and they were awesome. Mike kept in touch with me during the entire move and was very nice and professional. They all were very gentle with our belongings and worked with us to put boxes where we wanted. They were all very nice and accomodating. I would highly recommend this company to do your next move.

Move size: 3 Bedroom Home Service cost: $4000

Vincent, Dave and Corey were awesome! I've never had to coordinate a move of this size and they made it so easy..great customer service, hardworking guys. They were all professional, handled my stuff with care and moved my stuff much faster than I thought. Don't me get started on how well they wrapped up my stuff! I was very impressed. Hopefully I don't have to move again but if I do, Direct Relocation Services by far has the best customer service all around and would get my business again.

Move size: 1 Bedroom Home Service cost: $3000