Direct Relocation Services LLC

I have always moved myself to all my apartments and different homes. This time I decided to go with Direct Relocation Services. The whole process was made simple from the initial phone call all the way through the entire process. Michael and his team called to notify me they were on their way, and when they arrived they hit the ground running. These guys had us moved out and into our new place in a matter of hours. This whole process would have normally taken me a whole weekend. I couldn’t be more thankful that I hired Direct Relocation Services. I will never do my own move again. Thank you!

Move size: 3 Bedroom Home Service cost: $1000

DO NOT USE DIRECT RELOCATION IF YOU VALUE YOUR BELONGINGS!

I read the glowing reviews of this company, and contracted with them for my interstate move from Florida to North Carolina. It appears that most of the good reviews were for local moves, not interstate. As I was a moving novice, I learned all the things I would do differently when dealing with moving companies. This company is up there with all the horror stories you read. I could go on for 3 pages of all the things that went wrong. Some problems could be chalked up to “things happen”, however, the areas they could control, they did nothing to ease the stress of the move. I preface this by stating that the owner of the company, Diego, personally came to our home and assured my husband and myself that his company would do everything to ease the stress of moving, and when specifically asked, stated that he personally would take care of damages if they should occur. These are some of the things that occurred:

Pick up was fine, but they kept on pushing up the date of delivery kept on moving up until it was 2 weeks after the pickup.

We were told delivery would be between 1pm and 3pm. They started to unload at 8 pm, and was still unpacking at midnight.

At time of delivery, we knew that an expensive electric fireplace ($1200) that inserted into our media center was missing. We were told at the time of delivery, that the box was in the warehouse, and would be delivered to us on the next truck to NC. Three weeks later, we were told that the box was destroyed, and to file a claim with Moving Claims.

Weeks went by, and as we unpacked, we realized that other boxes were missing. All our dishes, pots and pans, and sentimental things that we had collected over thirty years. They did reimburse us for dishes and the pots.

Communication was very poor. They wouldn’t call when they said they would, and then a manager (Andrew) said that I call too much.

We paid to replace the fireplace, and we’re not reimbursed the money.

We filed our claim with Moving Claims, and a few days ago finally received the settlement offer, $50!!!!!!! This has been going on since the end of July. I appealed, and today, they offered $80 as the FINAL settlement.

Hope this review will help you in choosing a mover.

Move size: 2 Bedroom Home Service cost: $6000

This is a review for the packing and loading part of the job. The delivery has not yet been made so I cannot comment on that. Mike and Dave arrived on time and overcame a few obstacles to find solutions to complete the job of packing the loose items we had expected were going to be packed by them, but they had not been informed. They worked consistently the entire time and communicated well together. They were personable, but did not waste time, they were in motion until the job was done. They returned to retrieve items I found about 20 minutes after they left, and were completely professional about the inconvenience. They followed up with sending me a photo of the updated inventory showing the added items. They had a good attitude from beginning to end. It's hard work and I appreciate all that they did. Thanks Mike and Dave.

Move size: Partial Move Service cost: $3200

Do not use this company. Their very quick to take a deposit and want money on pickup. Things I told them not to pack they did because the driver had me do paperwork so I couldn’t watch them. I called November 3rd and told them I wanted my stuff delivered. On November 6th I was told I would receive my belongings on November 8th-9th. I’m still waiting and borrowing money from my son because I’m sitting on a money order for 462.00. I’m a disabled Vietnam veteran, they have my health in jeopardy having to sleep,eat and sit on an air mattress. I’m dealing with an attorney about this. Pretty bad a company doesn’t care about disabled people.

Move size: 1 Bedroom Home Service cost: $1776

Buyer beware!!! Read the other reviews. I don’t know if this is their thing - their scam - their line, but these are the facts of our move. You’ll see many similar themes in other reviews, specifically of the manager, Andrew, lying and evading calls; the team promising dates and not delivering; and a history of saying the can “broke down.”

- DRS has a great sales team. They sell you a “white glove” bill of goods.

- Moving day was relatively uneventful, but they packed everything in a box truck and said they’d be moving it to a different truck to wait for a long haul driver, but promised the delivery would be here before Christmas and/or within ten days (read the fine print!!!!! It says 30 business days is their delivery window)

- Christmas comes and goes and no truck. No phone calls. We would have chalked it up to the holidays but then the driver calls. First, he says he has side swiped another vehicle and the truck needs repairs. No word on our property.

- The next thing we know, the driver is calling again and this time he has a flat tire.

- Another day goes by and the driver is calling and saying he needs us to WIRE HIM CASH for gas or he can’t deliver our stuff. Ladies and gentlemen, this is called extortion. He was quite literally holding our property hostage.

- Meanwhile, the manager Andrew makes like he knows nothing of this and says he’s on top of it. He concurs that we should not pay the scam/bribe/driver. He also has no solutions.

- Our next update from Andrew is that the driver has been fired but that our property is supposedly safe and sound in a warehouse a few hours from our home.

- Days go by. His story changes. Now, the truck is in a service station for repairs - still no word on our property. He claims not to know when the truck will be available to get to us.

- No offer of remuneration. No second van or alternative transportation to bring our property to us. No indication of damage. No legal support for the driver.

- Communication has been dodgy. They called our emergency contact listed in our file and said we gave their phone number. The story keeps changing.

- We have lived in two other countries and seven other states. We have used long haul services for many of these moves. This is by far the worst we have ever used. Nothing short of a scam, complete with shifting communication and plenty of liability loopholes in their contract.

Bottom line: buyer beware, buyer beware, buyer beware!!!

Move size: 3 Bedroom Home Service cost: $1000

Yay Mike and Kenny!!! Moving is challenging! Thank goodness for very kind, helpful, positive and professional movers Mike and Kenny. They were there on time, even a few minutes early. Mike called early in the morning to confirm the pickup location and time. Once I spoke with him, I knew things would be fine. Mike was in charge of all the paperwork, assuring all items were marked, in addition to helping Kenny get things moved to the truck in an efficient manner. They worked with enthusiasm and concern for my "stuff" that I had sent to my new home in Washington, DC. I highly recommend requesting Mike and Kenny for a comfortable and efficient move. I passed their information on to a friend who is moving. Wish they were doing the entire move to DC!!! Thank you again Mike and Kenny. You both are 5 star workers.

Move size: 1 Bedroom Home Service cost: $2500

I hired direct relocation to help my elderly parents move out of state. We worked with Jorde on our move, and he was amazing. We actually selected another mover initially, but had such a terrible experience the day of the move that we called Jorde right away to see if we could go with them instead. He got us set up for the next day, sent a very professional crew, and was very transparent about pricing. For a very exhausting and tiring situation, Jorde made it smooth again for me and my parents, and I am super thankful for it. I'd highly recommend this company!

Move size: 4 Bedroom Home Service cost: $9500

NEVER USE THIS COMPANY!!! Almost 6 weeks out, and our belongings have not even left our original state. First we got yelled at because we could not take delivery 10 days before closing on our home (which was the original delivery date we gave). They pulled fine print out of our contract to say they more time to delivery our items to us. I asked for simple updates twice, before I was told not to contact them again - basically "don't call us, we will let you know when we have an update". Management (Andrew in particular) has been worse to deal with than staff and flat out will not even acknowledge my requests for updates.

They claim we added items to the order at pick up, and charged us over $2000 more than the quote, despite my being very specific in the sizes of items. Also of note is the fact that I was told they are NOT a middle man, however, there is an entirely different company that picked up and is in possession of our belongings.

Based on the additional investigation I have been doing, this seems like a common nightmare with this company. I have never had such poor service or communication from any service provider in any industry. My initial contact with sales was fabulous - I thought this would be the best moving experience we've had, but it went immediately downhill the moment my money was received and I asked for an update.

I don't anticipate that my family will receive our belongings, and if we do, I am fairly certain that they will not be in good repair based on the retaliation that seems to be common against anyone speaking out about their experiences.

At this point, I wish I had gone with a big name mover that cost more... at least those companies understand that taking care of their customers is number one.

Move size: 3 Bedroom Home Service cost: $10000

I am very not pleased by how they are quick to collect funds, however not as easy to refund when a bank advises a rejection of the transaction was issued 3 days due to a invalid account. Oh, I also showed proof that I did not receive the refund of wait $780.00.. I contact the vendor Elavon and per management this was sent to the company. It is sad to say that what Andrew cared more about was a review I added on goggle then to assist a customer as he stated “I did not need to help you this far” I did it as a favor and I asked you 4 times to update the review you added. I advised it will be updated and I was going to once my refund was issued. To be honest this is not how you run a company… I have reported them to the bbb..

Move size: 3 Bedroom Home Service cost: $780

They were the quickest movers I've ever used. Belcher was highly professional throughout the entire moving process. I moved from a one-bedroom apartment into a storage facility, and Steve and Nelson wrapped, hauled, and helped organize my furniture and boxes into my storage facility in ONE short hour. They moved fast, were considerate of my furniture, and were highly respectful. I am using them again in 2 weeks when I move from the storage facility into my new apartment. I will also recommend them to all of my friends who are moving in the future!

Move size: 2 Bedroom Home Service cost: $4712

DO NOT UNDER ANY CIRCUMSTANCES HIRE THIS DISCUSTING COMPANY. Hired to move us from Georgia to Wisconsin on July 20, 2021. Truck broken can’t come till next day. Next day, truck still broken. Next day truck still broken. This is a 3,600 sq. ft. house that needs to be packed and moved. Suppose to arrive Tuesday, arrived Thursday after 3:30 after moving someone else. All of our things thrown in boxes, no paper wrapping. They were told NOT to touch anything on the fireplace mantel, they packed it all. My jewelry and medications are still buried in a box. Finished the next day AFTER we closed and no longer owned the house. Then they had to load truck. I had to hire some neighborhood kids to help load. Truck then went to a warehouse somewhere in Georgia for over 2 months. Daily I begged for my things to be delivered. All I got was a run around, excuses and rudeness. When things finally arrived there were all sorts of extra charges of course all in CASH. Total move was just under $30,000 for 800 miles. I have a number of rare 1960’s lucite chairs, DESTROYED. Tried to put in an insurance claim. IMPOSSIBLE. The insurance company makes it impossible to file a claim. First they make you download an unknown browser on your computer then there are all sorts of rules on filing. It’s a SCAM. Do not hire this company. I am very doubtful of the positive reviews of this company.

Move size: 4 Bedroom Home Service cost: $25000

Low ball estimate and demanded more after furniture was on the truck. Left furniture behind. Fail to delivery in 2-6 days as initially quoted. After 3 weeks, no furniture and no delivery date. Was told furniture would not change trucks and would be delivered by same drivers and was not. Furniture is now in storage (they claim) and would eventually be delivered. They filled in forms after signature and no time to review the paperwork. Added charges after quote for stairs/elevator to increase price.

Move size: 1 Bedroom Home Service cost: $3249

I was mislead by Google reviews and wish I had read Yelp and the BBB complaints. Do yourself a favor, book someone else if you care about your stuff or need it to live in your new place. I rarely write reviews and I hate conflict, but this has been a wildly terrible experience. If just ONE person avoids this company after reading this, I'll have considered myself a service to others.

I am a little scared to write this because other reviews have indicated that they've been harassed for bad reviews and I'm worried it will be taken out on my possessions which I still don't have--6 weeks and counting. At this rate, I'm not sure I'll get them at all so I might as well share.

I signed with DRS for a move from Miami, FL to Philadelphia, PA on April 12th. They picked up my one bedroom apartment, with minimal furniture, on April 17th. It remained in storage for one month for free and I paid for additional storage hosting until June 3, 2022. My total moving estimate was $1810.00, which was cheaper than other quotes received and I was pleased with their professional communication, friendliness and the discount. The initial move felt seamless. I was in contact with them in May to let them know my date for delivery availability which was June 3rd. I am now entering the 6th week without a bed, without kitchen supplies, medicine, study books, my work monitor, pictures and memories, important paperwork, a bulk of my wardrobe and other belongings.

I have been extremely communicative, patient and amicable through out the process. And I will say, no one has been super rude yet. Sharing several emails and calls with the customer service supervisor, Maria Gonzalez, and recently the general manager Andrew Duffek. Nobody has been able to provide any estimate of when I will receive my things at all and Andrew let me know that because I was out of the country for 5 days, which I warned them about well in advance, that the lack of delivery is in fact my problem and not theirs. In fact, I believe that because I warned them I would be unavailable and in a new city with no friends or family to receive my things on my behalf, that they used this EXACT date to schedule the delivery on. It covers their ass and makes it seem like they made an attempt, did me a favor by "accommodating" me, and are now using it as an excuse to restart my delivery window of 2-21 days and blame me for it. I did not know and was never told that this would reset my wait window. Had I known this would set me back, which again wasn't communicated at all, I would've flown someone out to be here. However, I highly doubt there was ever ACTUALLY going to be a delivery on that date.

My attempts at getting an answer on when to expect my belongings has been met with pushback stating that this process requires flexibility and that the lack of delivery is due to accommodating my building restrictions of a Monday-Friday move. How does it make sense that removing 2 days out of a 7day week has a month and a half+ impact on the move? How do they not know when a truck will be coming/going? Furthermore, I called to remove the M-F restriction to see if that would open me up for a quicker delivery. It has not. I'm going against my building rules, but at this point, I'm willing to deal with those consequences.

I call and email often. The only status update since June 9th is that "we'll call you when it's in transit". How does a direct service company, that says they aren't a broker, have zero visibility on your own trucks/drivers/movers? I am now 17days outside of my 21day mark, going by my actual first date of availability not the one they're imposing as a result of my planned and communicated travel. I'll update this review if I ever get my stuff.

Furthermore, I fear my things will arrive broken, irreplaceable and roach infested as many others have indicated that they've experienced with this company. I'm not even worried about glasses and mirrors that I can replace, it's my late uncle's letters and old photos that make this heartbreaking.

Move size: 1 Bedroom Home Service cost: $2200

Long distance move from Orlando Florida to Buxton Maine. Everyone one was friendly and explained everything except for the fact they are a staffing company who subs out the work. I was told to plan on 7 days but it could take up to 14 days. That was ok. Not optimal but I agreed. When the driver arrived there were no movers. The movers decided not to show claiming there was a festival going on in the town which there wasn't. The driver waited almost an hour before he was told no one was coming. We needed our stuff so my brother, his girlfriend, my 16 year old, the driver and myself unloaded the truck. I then get a call from the subcontractor telling me she'll have two movers in the morning at 8am. At first she was apologetic because we unloaded the truck and that we would be compensated (still waiting for that compensation). The following day two local movers arrived (Southern Maine Movers). Wonderful young men. The same woman called me telling me it was my fault that we chose to unload the truck and they didn't have to compensate me for anything. Once we started looking thru our stuff there many boxes missing and my dining room table was destroyed. I have been calling these people for the past2weeks.noresponse.

Move size: 3 Bedroom Home Service cost: $9200

WARNING!! ⚠️ ⚠️!! This company direct relocation services can not help you with your out of state move. When they came to pick up my things they were nice and cool, that's thee only good part. The drop off/delivery and in between was horrible. They did all this research on other companies through a dot website or whatever that was to compare but they still end up fcking up the move. Apparently the phrase FADD (First available Delivery date) does not mean you are getting your things the first available DELIVERY DATE. It means they finally going to try and pair you with another truck that's heading in your direction. Out the 3 weeks after my FADD I haven't heard from them, no updates like they said they would give. I had called twice just so they could tell me they still pairing and my stuff is still in my old state ?. Finally delivery day and it's a whole different company. ?. (I'm looking at these people like I didn't hire you, why are you charging me extra.) That company even tried calling direct relocation services but they was not answering. And when I called them shane Ole top notch saler was running 2hrs late and not in the office or available. That's when I told the movers from the other company I just got off the phone with them, he told me his people told him they wasn't answering. Direct relocation services claimed it was a discounted price but at the end it was full price plus more. Now we're going through our stuff and now we have broken, damaged and missing stuff. ? Maria claimed she checked the warehouse to see if anything was left behind, not sure if she really checked but she was suppose to check back or call back to let me know. I guess I had to call back since it's my stuff. W.e. weeks went by and this nice lady contact me on Facebook and Instagram about having my things. Thank God she wasn't hrs away from me. We meet up to get the little bit of things they gave to her. And she also said they lost her things and wanted to do something nice since she knows how it feels to have your things traveling without you. She said they called and was trying to give her somebody else things on top of that. She found a paper with my name on it, that's how she found me on social media. I wouldn't use this company for out of state moves at all. But if you do, cause I know people would still use them after the reviews and think no this wouldn't happened to me. Atleast have your name in and on everything with a phone number. And be prepared.

Move size: Studio Service cost: $2500

DON'T EVER USE THIS COMPANY. YOU WILL REGRET IT EACH MOMENT OF YOUR MOVE.

We used Direct Relocation Services to move my dad from California to Texas. My initial contact with this company was on July 11 and I secured the contract on July 12. I was promised, via email that the pick up date in California was locked in for July 28. The movers showed up July 26 with almost no advance notice and argued with me that I should have known the pickup window was any time between July 26-28.

The 'first expected delivery date' of August 12 doesn't actually mean that is when we could expect delivery. We were told, when I secured the contract, that delivery would be August 9. As a result, I didn't pay attention to the August 12 date. What the 'first expected delivery date' really represents is the date Direct Relocation believes the customer will arrive in their final destination. From that date, Direct Relocation gives themselves 2-21 BUSINESS DAYS to deliver the actual household items.

What this meant for us is that my dad's furniture didn't arrive until September 10. After repeated phone calls and numerous unreturned phone calls, I learned that Direct Relocation had subcontracted the move out to their 'partner' in California. The partner had one truck in their fleet. I eventually received a phone call promising delivery on September 8 or 9. After no communication for almost two additional days, I received several phone calls on the evening of September 9 to let me know the truck had a flat tire and would be there on September 10, providing the hired helpers were available.

So, from start to finish, the move took 2 months and was fraught with lies, deception, unreturned phone calls, ghosting and pointing the finger at other people and companies.

We had used Best Quality Movers for a previous move and were incredibly pleased with their communication, timeliness and professionalism. The only reason we didn't use them this time was because we couldn't remember their name until after we had booked Direct Relocation.

Move size: 2 Bedroom Home Service cost: $13500

The QA person Richard will tell you it is a Professional move conducted with there employees and trucks. He will use the BBB and DOT to convince you they are not brokers and yet they are! It is a lie!

They hired a random truck driver, a day worker and a guy off of Craig's list To do our deliver They damaged many of our belongings and lost or stole art work. The claim to be looking for the lost painting and processing a claim. They have done nothing! Google "movingclaims.net scam"

DO NOT USE this company!

They are dishonest Brokers.

Move size: 2 Bedroom Home Service cost: $7977