Diamond Relocation

I recently hired Diamond Relocation for my move and I couldn't be happier with the service they provided. The booking process was easy and straightforward, and the team showed up right on time on moving day. They were careful with all of my belongings and took extra care with fragile items. They worked quickly and efficiently to load everything onto the truck, and the same was true when we arrived at my new home. Overall, I would highly recommend Diamond Relocation to anyone in need of a reliable, professional moving company.

Move size: 3 Bedroom Home Service cost: $3500

This company is terrible! They are most accommodating on the phone when they want the business but when you want answers on where your things are , they are nowhere to be found. Mark the sales person was the most reassuring person you could speak to. As such I decided to use them to move my 84 year old mother. Not only did they break things , they lost 15 boxes of clothes, small appliances and sentimental items.They refused to take responsibility and payout the insurance claim we put forward, citing some legal ease which benefits them. They could not account for the lost items (which we’re probably stolen). We told them that we have boxes that don’t belong to us and they couldn’t care less. Some other customer is looking for their stuff as well. No offer to help locate the owner of that stuff either. They promised one date and couldn’t even keep that date. But they sure wanted their money though. Going as far as wanting a pic of the draft before delivering the items.

Please believe me!!

Stay away from this business and pay the extra for more reputable companies or better yet, do it yourself.

They are thieves hiding behind a business license.!!

Move size: 2 Bedroom Home Service cost: $1400

I hired the Diamond Relocation moving company to move from Ottawa to Vancouver in July 2023. They damaged my furniture and were not responsible for that and I don't recommend them at all.

First, I had booked the move with full packaging service for July 26th, but they had it on file for July 29th!! and on the 26th when I called them, they told me they can just send the truck for 5 pm, and I have to pack my stuff by myself! You could imagine how stressful and difficult is to pack everything in just 8 hours!

In addition to that, they lost two wheels of my bed drawer and two coffee table legs. More importantly, they also broke the headrest (the insert part where it is attached to the chair base) of my Autonomous AI chair that I bought just 6 months ago. The chair cost me about $600 and the part can't be replaced since it is a one-piece with the chair base. When I claimed damage insurance, they told me I'm entitled to only 60 cents per lb minus a $350 deductible which means I get nothing in this case! This also means even if they threw out my entire furniture I would be just compensated for my moving cost minus $350 !!

Mark -who is the contact person when you call the company- is also rude and doesn't answer emails and contacts as soon as they get your first deposit.

Overall, I am so upset and regretful about my decision to hire this company and don't recommend them at all.

Move size: 1 Bedroom Home Service cost: $1600

I ordered a pick up july 27 and they showed up July 29th. Then they took the legs off couch and chairs ans tvs . Which was fine but they lost them. Then they came 13 after Aug 11th. And when I called on the Aug 11 the man that answered told me I was clueless and had no brains when I asked why he said you think we could come in that many days while we booked other people. Then he called hours later to tell me I had mental issues:( bc I asked where our furniture was.

When we finally got stuff like said legs were gone. Two boxes gone. And many things broken. And all they said was sorry. Don't book with this company bx they will also quote you then double price. The owner has been ignoring me as well. When it was him personally that quoted me. If u want stuff gone or broken book but I wouldn't

Move size: 2 Bedroom Home Service cost: $3600

I would like to share all my story details with this company:

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On August 2nd, I moved my belongs from Montreal to Langley (BC) using this invoice number (DR1377).

The delivery date was set for August 17th. But as soon as we saw the furniture, we were enraged. So we called Mark (the Salles representative who contacted me to offer the service and relocate Diamonds), but he simply disregarded the call.

To begin with, the folks who picked the furniture did not wrap it in blankets as specified in the contract. I covered every single item from my side to provide further protection for my NEW furniture, however the company broke this agreement by exposing my furniture to scratches, cracks, and even water.

Second, there is a missing item worth (140$+tax) that I did not receive. T-Rex Dinosaur Hot Wheels Toy Car Track Set City Ultimate Garage.

Third, I received a bicycle (worth $600+ tax) without wheels.

Fourth, the queen bed (worth $1,000 + tax) was cracked and could no longer be used; add to that the scratches covering every single pieces.

Fifth, a twin bed (500$+tax) with numerous scratches; I will be unable to sell it.

Sixth: a huge wardrobe (worth $700 + tax) full of dings and dents.

Seventh: A shelving unit (worth $130 plus tax) that is riddled with cracks and scratches.

Eighth: kitchen island (worth 225$+tax) with crakes and scratches, as well as legs missing end protection.

Ninth: foldable table (worth $359+tax) with crakes and scrapes.

Tenth: I have four large mirrors with scratches on the frames.

And a lot more. I opted to transfer my furniture because it was all new and I didn't want to sell and buy it all over again. I had faith in that company, yet I was let down. Some of the items were on water and dirty!!!

I know these accidents always happened, but when using blankets + extra wraps it is not supposed. All these problems are signs of how negligence and recklessness in dealing with my furniture.

After that, I made claim, and this is the response I received after waiting more than 8 weeks:

{

Hi Zakaria,

We are very sorry to inform you that unfortunately, we could not locate your missing items. We do apologize for the inconvenience.

Based on the terms and conditions section 2 your damages are within the deductible of $350.

Based on the approximate weight of 52.92 pounds multiplied by the $0.60 per pound ( 52.92 * 0.60 = 31.75 ) ( 31.75 - 350 = -318.25 ) this total comes up to negative $318.25 in actuality you are not eligible for a payout.

In regards to your claim I have added the terms and conditions below

Terms and Conditions

Number 6.

The carrier or party in possession shall be liable for physical loss of or damage to any articles from external cause while being carried or held in storage-in-transit EXCEPT loss, damage or delay caused by or resulting:

(e) - carrier is not responsible for boxes packed by owner, if piece of furniture has difficulty entering an area; carrier is not responsible for floor, wall and piece of furniture.

(g) – Shipper hereby releases the company of any and all responsibility in the handling and transportation of all uncrated mirrors, marble, pictures, glass tops, lamps or lamp shades, box spring, mattresses, all other unpacked fragile items, plastic covers from cracking or tearing, all breakable packed in cartons and all pressed wood furniture not dismantled by customer.

9. Valuation

(c) no carrier hereunder will carry or be liable in any way for an documents, special jewelry, rare stamps and coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so.

Also on the front of our contract the terms and conditions :

Terms and Conditions

Number 2.

The liability of the carrier for loss or damage to the shipment shall be limited to 60 cents per pound per article.

Thank You,

Diamond Relocation

Claims Department

}

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So don't go with this company.

Move size: 2 Bedroom Home Service cost: $4300