West Coast Movers Canada

DO NOT USE THIS COMPANY!! 100% YOU WILL GET SCAMMED!!!!

I picked West Coast Movers after speaking to a dozen moving companies. Christian was friendly, fast to respond to my questions and gave me all the information I needed. So, I felt confident our move from Calgary to Kelowna would go smoothly. We got a phone call with less than 24 hours' notice that they would be at our Calgary location a full day early, which I accepted and we stayed at a hotel. The movers damaged our hardwood floors BADLY during move out and then said it was accidental and the homeowners problem. We then spent a week fighting with the new buyers as they wanted $10,000 to repair the floors. Christian said after looking at the pictures "it looks like an easy fix". That "easy fix" estimate came in at over $6000. The estimate for moving was WAY off. Our cost (weight) was double what we expected based on 'their' estimate on a 4 bedroom house being between 8000-10,000lbs and we came in at over 17,000 lbs. (maybe re-assess this quote system) + they charged us $1000 in packing supplies because they ripped up cardboard boxes to wrap our furniture.

When they didn't show up on delivery day we called multiple times to finally find out that my delivery date wasn't a guarantee. I was NEVER told this. So, another hotel night. By the time they showed up the next day it was 5 pm and they'd already unloaded an entire house already so they were exhausted. They weren't able to finish unloading. They had to lock up the truck at 11pm and come back the next day. Our bed didn't make it in the house, so, yes, another hotel stay.

The movers damaged multiple pieces of our furniture. A large shelving unit that we bought for $2500 got damaged badly because the movers removed shelves from it that were never meant to be removed so it split the wood. When we tried to get some kind of reimbursement/compensation we ran into endless unanswered calls and emails. Refusing to ever speak to my husband, Christian after WEEKS finally got back to me offering us compensation of $200. But to receive that, I'd need to sign a settlement agreement. WE paid over $8,000 to WCM + thousands more repairing damages they caused. We decided the tiny 2% compensation wasn't enough for us to keep our mouths shut about this company.

Don't make the mistake we did you WILL have MAJOR regrets!

They're endearing and helpful and all the things you'd want in a company moving all your belongings to be, when you first call... but completely heartless and so very condescending to me once they had all our belongs, leaving us at their mercy just hoping to get it all back... so you dish out the cash and try to recover from a HORRIBLE EXPERIENCE.

Move size: 3 Bedroom Home Service cost: $8000

Updated.

Christian has been lying to me for days. Claiming to send me our inventory checklist and when we got our stuff no checklist was made and we had some of our most expensive items stolen or as they claim (and I have it in text message and phone recording) that we are scamming them. Meanwhile they held the location of our belongings hostage and extorted us until we paid CASH only to release the location so we could pick it up. They stole a of collection of mine that was near and dear to heart and irreplaceable. When I mentioned this to him he said no we have all our stuff. He knows because it never left the truck. Meanwhile the truck that picked up our goods was black and the one that attempted to deliver was white and our goods when we picked them up ourselves was mixed in a storage unit with two other moves. Don't trust him at all. All they do is lie, cheat and steal.

If you look at all their 5 star reviews they’re fake. They are all done by friends, employees, family or themselves with fake accounts. They all review the same few companies and definitely not legit.

West coast movers??? More like west coast scammers. They have provided us with incorrect scale receipts where the dates don’t match our move and refuse us to provide current ones unless we pay an additional $2000 over the quoted price and $300 for the new scale receipts. Asking for current weight receipts isn’t unreasonable. They are now refusing to answer calls or emails and are keeping our belongings hostage without offering to provide any reasonable solution. If they are so sure and correct they shouldn’t have an issue dealing with our reasonable request. Considering since I’ve been asking for receipt daily since our items have been picked up Wednesday. They told me we would have it within 30-60 minutes after pickup and to find out it wasn’t weighed until today and the scale receipt for pre weight was 5 days before our move with no identifying information.

What are they trying to hide from us, if they made a mistake no harm done admit and move on. Don’t inconvenience people that are over provinces because you’re to proud. We are understanding and forgiving but we shouldn’t have to intrust over $3800 to get the simple documentation that was promised in the first place.

The weigh bill in the pictures don’t add up with our move and the invoice weight is totally wrong.

Move size: 2 Bedroom Home Service cost: $3800