Diamond Relocation

They charges 2x quote and held items hostage until paid. Lost a large valuable item! (how as it went on the truck). Broke several items including electronics and then would not refund as they claim refunds are based on weight only .60 per pound and unless the weight was more then 583 pounds they will provide no refund. Dispite promising me they had insurance for items when quoted. Run and spread the word.

Worst moving company I have ever dealt with! Please spread the word and save others the trouble.

Move size: Office Move Service cost: $7957

This company's done bad things in the past like:

1. Charging way above their intial quote and threaten the customers that they'd throw out their boxes if they didn't pay this new quote. The boxes would be held hostage at their warehouse for weeks and weeks on end.

2. Not returning the deposit when they're the one that cancelled.

3. Missing and/or damaged boxes upon delivery w/o proper compensation.

The police were involved for many of these instances but the company would hang up on them too and they would generally be very difficult.

My valuable item of ~$2500 was not delivered and I was not compensated for the loss at all. Be aware of this scam company!!

Move size: 1 Bedroom Home Service cost: $2000

Worst moving service ever. The “sales manager” Mark committed to a pick up time on my moving day. The mover called me prior my moving day to a completely different time frame. There are hidden fees and the pick up movers were not really professional when moving and packing my items. They also asked for “e-transfer for a final payment as they don’t take credit card for move that’s over 1000 dollar. I can’t schedule my delivery date and time and they just decided to show up in the delivery address with my broken marble table. Mark mention they have moving insurance before I decided to go with them but now they just completed disappearing on me as the irresponsible sales manager claimed ‘he did not move my table” and no one get back to me to pay me back my broken furniture.

Move size: 1 Bedroom Home Service cost: $1500

Pick on June 20 was fine, drop off however was horrible. The company has TERRIBLE COMMUNICATION and they do not answer their phones. We were told it would take 10 days and our truck would arrive July 1-3. Because we persistently called and texted and got through a couple of times to find out our things wouldn’t arrive until July 7-9, then it was July 13-14, then July 18-20. The truck finally showed up on July 16. If the experience wasn’t horrible enough, the drop off movers were the absolute worst. They refused to move any boxes from the first floor and refused take off their dirty shoes. They soiled our brand new carpets leading all the way to the 3rd floor! Now we have to have our carpets cleaned. They were also careless...boxes that were labeled fragile were not handled with care resulting in broken cups, dishes and office chair. Our round (very expensive) dining table was rolled into the house rather than being carried. Our walls have dents, scratches and dirty hand marks all over the house. They had no regard for our things, they were rude and really didn’t give sh*t that they were damaging our property.

As previous reviews stated, you can not pay your final bill by credit card. Which is absolutely ridiculous. The accounting department also had the audacity to reach out to us numerous times for final payment when it was impossible to get a hold of someone who could provide a status update of our belongings.

We also, as another reviewer wrote, incurred hundreds of dollars in extra expenses for our family of 4 (with 2 young kids) on air mattresses, bedding, clothes, household supplies (plates, cups, utensils) and living expenses due to the delay in delivery.

Our final bill was over double what was quoted.

I would advise you not to book with this company. They were a nightmare to deal with and should re-evaluate the way they do business.

Move size: 2 Bedroom Home Service cost: $2950

I was moving from WPG MB to Abbotsford BC. Mark contacted me with a quote of $3650. Including everything. I was told I’d be getting a contract via email after they took my deposit of $200 via Credit Card. They picked up our stuff July 7th after many attempts to contact Mark, I was told that they would call me when they arrive, still no date given on delivery. I again tried many time with no luck of Mark answering his phone & VM was not available. I called the BBB for help as it now had been almost 2 months, I then contacted the Police who advised me what to do when I got a call from the accountant saying I owed $3701.90 & had to be paid by cash, MO, certified Cheque, they don’t take credit cards for payments. I had been so many different things and dates from this company WHEN I was able to get through to someone. Steve told me at 1 point my stuff was STILL in WPG MB, 2 months later. It took 71 days for our stuff to FINALLY arrive. We have many items damaged, broken including 75”TV broken, & many items missing. They went through our stuff as somethings were not where we packed them. Due to them taking so long has cost us more money we have kids who needed their beds, we had to buy new once’s & buy cooking items, things to eat off of and rent furniture. They made threats cause we haven’t paid them they don’t want to hear what’s damaged broken missing, they just want money. DO NOT USE THRSE GUYS!!! Even poor star not good WORSE star

Move size: 4+ Bedroom Home Service cost: $3701