Diamond Relocation

I would strongly warn anyone considering this moving company to proceed with extreme caution.

I was initially promised delivery of my household belongings within 7–10 days. That timeline was not met, and since then I have been given multiple new delivery dates that were also not honored. My belongings have now been in their possession for over 100 days.

Communication has been extremely concerning. I have experienced repeated misinformation from the sales team, calls being disconnected during conversations, and ongoing assurances that did not reflect reality. After realizing the situation, I requested the return of my belongings rather than continued transport. I was then informed that I would be charged additional significant fees simply to have my own items unloaded and returned.

Based on my experience, Mark lied to get the sale - he is just as guilty as the company. They all know this is going on and will say whatever it takes to get your business. Mark showed me a fake website with great reviews when I raised concerns and then proceeded to tell me that was not their website. Nothing, he stated was true and unfortunately, I now how to spend time going to court. I would urge potential customers to carefully research this company, confirm delivery timelines in writing, and review contracts and business history thoroughly before committing.

I have now had to hire a lawyer and file in Alberta just to get a resolution because they continue to lie. I have travelled back and forth over 4 times because I don't want to replace items when they have told me my stuff is on it's way. This has been extremely stressful, affected my business and my ability to move into my home. This is very unfortunate however they have forced my hand to take further action.

I cannot recommend this company.

Move size: 1 Bedroom Home Service cost: $2800

DO NOT USE THIS COMPANY!!!!!!!

I hired them to move from Ontario to Alberta, double the cost of what I was quoted. We had a scheduled delivery date which was critical for my situation and when they failed to show up they blamed me for “not understanding the moving business”

They ended up showing up 3 weeks later and refused to compensate me in any way.

There was a lot of damage to my belongings.

Mark who I spoke with in the beginning who promised me great service would not answer my calls.

This was the worst experience with a service provider in my life.

Move size: 3 Bedroom Home Service cost: $7000

I had an amazing experience with Diamond Relocation! As a first-time mover, I was impressed with their responsiveness to my initial quote and scheduling, even accommodating a reschedule to a week earlier. On moving day, they arrived right on time, worked quickly, and carefully padded and protected large items like our couch, dressers, and TV. Great value for the service provided. I’ve already recommended them to friends and family and will definitely use them again for my next move!

Move size: 3 Bedroom Home Service cost: $3100

I called Diamond Relocation based on a friend’s recommendation, and they did not disappoint! Four men and two trucks arrived and made quick work of our move. They were professional, courteous, and right on time. We moved from a 4-bedroom home of over 20 years, so there was plenty to handle, but the team was efficient and careful. Nothing was broken, and they packed and unpacked everything with care, placing items exactly where we marked. The office was also responsive and accurate in coordinating over the phone. I would absolutely use them again and recommend them to anyone needing a local move.

Move size: 4 Bedroom Home Service cost: $2100

As a contractor, I often need movers to help my customers clear out furniture before I start my work. I’ve been recommending Diamond Relocation for a while now, and they’ve been excellent! They’re always on time, handle everything carefully, and work efficiently. I used to refer another company, but my customers were often dissatisfied with their speed and professionalism. Since I switched to Diamond Relocation, I haven’t received a single complaint. I’m really glad I found them!

Move size: Partial Move Service cost: $800