Diamond Relocation

I’ve moved many times for work over the past 20+ years. Even though the company always paid for premium moving services, Diamond Relocation is by far the best I’ve ever used! The crew I had was punctual, professional, courteous, and very pleasant. They arrived exactly on time and got straight to work. Everything was carefully and neatly wrapped, then quickly loaded onto the truck. Unpacking and unloading were just as fast, with absolutely no damage to any of my belongings. I was stressed before the move, but this crew made the whole experience completely hassle free. I’m extremely grateful and a very happy customer. Highly recommend!

Move size: 4 Bedroom Home Service cost: $3350

I was looking for a moving company that could handle my son's move from his apartment back home quickly. After calling 3 or 4 companies, I had the great pleasure of speaking with Mark. Not only was she quick and efficient in providing a quote, but he was also very transparent about the entire process. The crew was professional, friendly, and easy to get along with, and most importantly, they got things done! Thank you all so much for making this move quick and completely stress-free.

Move size: Partial Move Service cost: $700

I recently used Diamond Relocation to move me from Halifax to Mississauga and all i can say is that it was an amazing experience!

Not only were the movers on time and professional they were very helpful with my requests.

The customer service was exceptional. Special thanks to Mark who was always available to answer any questions and keep me updated on my move. His clear communication made it a stress-free experience.

Highly recommend!!!

Move size: 2 Bedroom Home Service cost: $4200

This was my second time using Diamond Relocation, and I came back because they were so great the first time—and they didn’t disappoint! They were easy to schedule, arrived right on time, and worked quickly while still being careful with everything. The moving team was incredibly efficient, hardworking, and kind throughout the whole process. It’s such a relief to have movers who are not only professional but also friendly and reliable. I’ll definitely be using them again in the future!

Move size: Partial Move Service cost: $1300

They charges 2x quote and held items hostage until paid. Lost a large valuable item! (how as it went on the truck). Broke several items including electronics and then would not refund as they claim refunds are based on weight only .60 per pound and unless the weight was more then 583 pounds they will provide no refund. Dispite promising me they had insurance for items when quoted. Run and spread the word.

Worst moving company I have ever dealt with! Please spread the word and save others the trouble.

Move size: Office Move Service cost: $7957

This company's done bad things in the past like:

1. Charging way above their intial quote and threaten the customers that they'd throw out their boxes if they didn't pay this new quote. The boxes would be held hostage at their warehouse for weeks and weeks on end.

2. Not returning the deposit when they're the one that cancelled.

3. Missing and/or damaged boxes upon delivery w/o proper compensation.

The police were involved for many of these instances but the company would hang up on them too and they would generally be very difficult.

My valuable item of ~$2500 was not delivered and I was not compensated for the loss at all. Be aware of this scam company!!

Move size: 1 Bedroom Home Service cost: $2000

I would strongly warn anyone considering this moving company to proceed with extreme caution.

I was initially promised delivery of my household belongings within 7–10 days. That timeline was not met, and since then I have been given multiple new delivery dates that were also not honored. My belongings have now been in their possession for over 100 days.

Communication has been extremely concerning. I have experienced repeated misinformation from the sales team, calls being disconnected during conversations, and ongoing assurances that did not reflect reality. After realizing the situation, I requested the return of my belongings rather than continued transport. I was then informed that I would be charged additional significant fees simply to have my own items unloaded and returned.

Based on my experience, Mark lied to get the sale - he is just as guilty as the company. They all know this is going on and will say whatever it takes to get your business. Mark showed me a fake website with great reviews when I raised concerns and then proceeded to tell me that was not their website. Nothing, he stated was true and unfortunately, I now how to spend time going to court. I would urge potential customers to carefully research this company, confirm delivery timelines in writing, and review contracts and business history thoroughly before committing.

I have now had to hire a lawyer and file in Alberta just to get a resolution because they continue to lie. I have travelled back and forth over 4 times because I don't want to replace items when they have told me my stuff is on it's way. This has been extremely stressful, affected my business and my ability to move into my home. This is very unfortunate however they have forced my hand to take further action.

I cannot recommend this company.

Move size: 1 Bedroom Home Service cost: $2800

Would give no stars if possible! Family member moving to my city. Hired movers to move from out of province. I was secondary contact I received one call, asking for full payment before truck could leave Ontario. Payment forwarded immediately. Truck was due to arrive the following week. Here we sit at 130 days WITH NOTHING!! No contents and now ignored communications. Lawyer has been retained and they are being ignored as well. Company is a scam, next week delivery should never turn into 130 days and this mess.

Move size: 1 Bedroom Home Service cost: $5000

If i could give a -100 i would. Diamond relocators ade the worst company ever..ive moved 7 times and never anything missing or broken. This company lied and took 5 days to arrive at which point items are damaged snashed and worst part missing .. im finding more and more every week as im still trying to make room in my storage and find items that aren't there like my painting ladder, a projector, tons of condiments from kitchen, bathroom items. All things you think, oh ya hummm where is that and you go looking and it's nowhere. Also they loaded and offloaded without permission and hense why everything was lost or broken. They told me my stuff was old and not worth money. Well you go buy a dining room set and buffet today that weigts a ton and tell me what you'd pay for it

Do not go near mark, or steven and especially grace the most ignorant of them all.

Move size: 2 Bedroom Home Service cost: $5000

Pick on June 20 was fine, drop off however was horrible. The company has TERRIBLE COMMUNICATION and they do not answer their phones. We were told it would take 10 days and our truck would arrive July 1-3. Because we persistently called and texted and got through a couple of times to find out our things wouldn’t arrive until July 7-9, then it was July 13-14, then July 18-20. The truck finally showed up on July 16. If the experience wasn’t horrible enough, the drop off movers were the absolute worst. They refused to move any boxes from the first floor and refused take off their dirty shoes. They soiled our brand new carpets leading all the way to the 3rd floor! Now we have to have our carpets cleaned. They were also careless...boxes that were labeled fragile were not handled with care resulting in broken cups, dishes and office chair. Our round (very expensive) dining table was rolled into the house rather than being carried. Our walls have dents, scratches and dirty hand marks all over the house. They had no regard for our things, they were rude and really didn’t give sh*t that they were damaging our property.

As previous reviews stated, you can not pay your final bill by credit card. Which is absolutely ridiculous. The accounting department also had the audacity to reach out to us numerous times for final payment when it was impossible to get a hold of someone who could provide a status update of our belongings.

We also, as another reviewer wrote, incurred hundreds of dollars in extra expenses for our family of 4 (with 2 young kids) on air mattresses, bedding, clothes, household supplies (plates, cups, utensils) and living expenses due to the delay in delivery.

Our final bill was over double what was quoted.

I would advise you not to book with this company. They were a nightmare to deal with and should re-evaluate the way they do business.

Move size: 2 Bedroom Home Service cost: $2950

Worst moving service ever. The “sales manager” Mark committed to a pick up time on my moving day. The mover called me prior my moving day to a completely different time frame. There are hidden fees and the pick up movers were not really professional when moving and packing my items. They also asked for “e-transfer for a final payment as they don’t take credit card for move that’s over 1000 dollar. I can’t schedule my delivery date and time and they just decided to show up in the delivery address with my broken marble table. Mark mention they have moving insurance before I decided to go with them but now they just completed disappearing on me as the irresponsible sales manager claimed ‘he did not move my table” and no one get back to me to pay me back my broken furniture.

Move size: 1 Bedroom Home Service cost: $1500

In light of all the recent news around scammy movers, I suppose our move could have been worse. A lot of people don't ever get this stuff back. But for a while there, it felt like that was what was going on.

My wife and I moved from Toronto to BC. I reached out to Diamond for a quote. I had a lot of questions, since it was a significant move. How many times will our stuff be loaded and unloaded between Toronto and BC? Their answer: just once. Is it your company dealing with the move from end-to-end? Their answer: absolutely, just us! How long is the delivery window that you can guarantee? Their answer: 3-5 days. Then, over a month after the projected delivery date that was promised came and went, we found out that all our belongings were in the care of some other company in Vancouver, who was waiting to deliver to us until they had enough contents to fill a truck so that it was worth their time.

Dealing with this company after we signed the paper work and send our deposit was an absolute nightmare. And the longer we had to wait for our stuff after the promised date, the sketchier things got. Between surly customer service (at one point my wife called looking for answers as to the whereabouts of our entire apartment's contents and spoke with an owner or manager. She expressed that she was nervous given they couldn't tell us where our stuff was. He responded "Look, this is consolidated moving. This is how it works. And if you think this is a scam... CALL THE F***ING POLICE" and hung up. Charming. Of course, when I asked upfront, nobody mentioned consolidated moving. Also: rude.

When we finally got our stuff delivered, there were many damaged items. Broken lamps, ripped leather chair, and our espresso machine, which was carefully packed in a hi-vis box that said "Very Fragile" on every side, was loaded on its side, the box had been busted open on several sides, and the guy bringing it from the truck to the house dropped it on the sidewalk. While we were relieved that we did finally get our stuff back, the whole experience was sickening. Our stuff was picked up, dropped off at a warehouse, then picked up and loaded into a shipping crate, then unloaded into another warehouse, where it was finally loaded one last time and delivered. Not what was promised. But mostly, I want you to know that the people I dealt with were unreasonably rude, and wildly unhelpful. Yes, our stuff arrived eventually, but not before a month of stressing, many phone calls, and the mounting feeling that we had lost our stuff forever.

GREAT JOB GUYS

Move size: 2 Bedroom Home Service cost: $4500

I was moving from WPG MB to Abbotsford BC. Mark contacted me with a quote of $3650. Including everything. I was told I’d be getting a contract via email after they took my deposit of $200 via Credit Card. They picked up our stuff July 7th after many attempts to contact Mark, I was told that they would call me when they arrive, still no date given on delivery. I again tried many time with no luck of Mark answering his phone & VM was not available. I called the BBB for help as it now had been almost 2 months, I then contacted the Police who advised me what to do when I got a call from the accountant saying I owed $3701.90 & had to be paid by cash, MO, certified Cheque, they don’t take credit cards for payments. I had been so many different things and dates from this company WHEN I was able to get through to someone. Steve told me at 1 point my stuff was STILL in WPG MB, 2 months later. It took 71 days for our stuff to FINALLY arrive. We have many items damaged, broken including 75”TV broken, & many items missing. They went through our stuff as somethings were not where we packed them. Due to them taking so long has cost us more money we have kids who needed their beds, we had to buy new once’s & buy cooking items, things to eat off of and rent furniture. They made threats cause we haven’t paid them they don’t want to hear what’s damaged broken missing, they just want money. DO NOT USE THRSE GUYS!!! Even poor star not good WORSE star

Move size: 4+ Bedroom Home Service cost: $3701

Mark was great to get the move.In saskatchewan they came a day late with no phone call. the man asked for a tip.He complained about the elevator.10 days later called to deliver in ontario. 2 hours late some scratches on furniture and a missing adjustable bed frame worth $650. after a week being ignored and hung up on by Mark I was told they cannot find it.Sorry for your inconvenience.I asked for a etransfer and Janet said read your contract.It has a $350 deductible plus >60 cents per lb so You are in a neg so you do not get a refund. Will I hire these fraudster again NO WAY. How can they lose 118 lb bed frame other than stealing it. I am not impressed.

Move size: 1 Bedroom Home Service cost: $2100

We first reached out to this company in October for a moving quote. They gave us the quote and we confirmed with them that we would be able to move in November 1st. We moved across the country and they told us many times that November 1st was going to be fine.

They came on the pick up date 2 hours later than they said they would be there, and when they got there they told us that they couldn’t take anything “loose” and that everything had to be packed using their items. I would have a box taped and they would come up and re-tape it. They wrapped everything up and we just figured whatever, if it’s safer than what we had, it’s safer… except when we got the bill they charged us $600 for “packing fees”.

We moved in on the 1st… no truck. They told us they’d be another 2 weeks, saying they didn’t have a full truck to come across the country with, and it wasn’t “worth the trip” until it was. Not sure why they didn’t tell us beforehand that that was a possibility, but whatever I guess.

2 weeks goes by, nothing. We call every day and IF they answer, they tell us different things every time. First the truck left Ontario on the 3rd and it would be 5-7 days. 7 days later they email and tell us it actually left on the 7th, so not yet.

They finally showed up on the 17th of November… except they tell me I have “too much stuff” and that they couldn’t fit it all on one truck. They tell me that they’ll be able to make another trip “in a week or so” and to call the company the next morning.

We spend days calling with no answers. Leave multiple messages that go unanswered. Finally we get ahold of someone and they said the 29th or 30th of November. They refused to put anything except for large furniture where it should have gone, they told us that they would put boxes in one spot and that we would have to figure it out. They jam packed one of my bedrooms and the entire front foyer with boxes.

I think you might be able to tell where this is going… but November 30th comes along, which is more than a month since they picked up everything we own… they didn’t show up. Spend the next few days calling and finally get ahold of someone.. who told us they don’t have a set date for the rest of our items so we would just have to wait.

I had no bed because they didn’t bring all the proper things for it. I had to spend more money buying items I needed just to live for nearly 3 weeks without all of my things. My children didn’t have bed frames and had to sleep on mattresses on the floor. Didn’t have a TV because they didn’t deliver them. No pots and pans. Nothing. We essentially had to start over because otherwise we would have been left sitting on the floor with nothing for weeks.

We called and called. Nothing.

Finally they answer and tell us that the last of our items would be here between December 9th and the 15th.

They show up on the 13th, today, and we have broken items. A $400 play kitchen came into the house in pieces, with items snapped off and it was covered in some oily substance that has stained it brown. It is essentially a pile of scrap wood at this point. They broke all the doors off, snapped off any semblance of anything that could have been a toy and it is an expensive pile of garbage. When they arrived they initially tried to start putting items outside in the car port, and when we asked them to bring it inside, they loudly exclaimed “what the f***”, shook their heads and walked away, then ranted the whole time they were opening the doors. They then just piled everything again into one room and now we have to hope that they actually delivered everything, who knows at this point because it’s all one pile and getting ahold of them is next to impossible.

Do not use this company.

We waited 6 WEEKS to have our items delivered. The quote was double what they originally said(which ultimately isn’t an issue because it’s not like I had an actual weight of my household items, it was an estimate), they are infinitely frustrating to deal with, and thanks to this whole thing after already spending thousands to replace items we simply didn’t get delivered to us with no way of knowing if they were actually going to show up, I now have to replace a $400 kitchen.

Horrible, horrible experience. Don’t use this company.

Move size: 4 Bedroom Home Service cost: $10000