Diamond Relocation

We spoke with Mark who said he was the Sales Manager given a price to move our things and storage fees, we were to pay on delivery, I could set my own date, movers came and refused to take our $2500 bed as it had a stain, refused half of our things, We had to at the last minute rent a 2 ND storage unit to put the rest of our things in. Today I called when they just showed up with our things that we didn't ask for yet, and was told by Supervisor Steve...that I am a Liar, asked if I am Slow, that maybe if I did my research I would have known what to expect, I was asked if I have a hearing problem, asked if I am Retarded. Told Mark is not a Manager yet all emails from Mark clearly state that he is the Sales Manager,, they demanded money today before they would even rebook the delivery. So we are out $2500 for a bed, $1500 in moving fees, and 2 months of storage fees because of this Incompetent Company. Spend the extra money it is worth paying a more reliable company.

Move size: 2 Bedroom Home Service cost: $1490

Hired Diamond Relocation to move out of a storage unit into an apartment. They had availability as soon as I needed it & communication throughout the entire process was easy. They handled my belongings with care & used blankets and plastic wrap to protect my bedroom furniture for transport which was greatly appreciated. The moving process took about 2 hours from start to finish. They will be the first call I make when moving services are needed again in the future.

Move size: 2 Bedroom Home Service cost: $1200

I really consider diamond mover the worst moving company i had ever deal with they stole almost all of my husband's collections of alcohol that he cherishes most of these alcohol were gifts from family and friends who knows that he collects alcohol my brother give my husband a limited edition of Coca-Cola with his name on it which he had for over ten years and that too is gone when we spoke to the lady from the company her attitude stinks she basically brushed us off we are yet to be compensated for lost even though it doesn't bring back my husband's collectables please be aware of this company i wouldn't ship with them even if my life depended on it there workers are a brunch of thieves becareful with you valuables

Move size: 4+ Bedroom Home Service cost: $6000

Avoid company at all costs. Mark was great to get a hold of when booking the job but good luck getting a hold of anyone by email/phone after that. When I booked I asked what was covered and what was extra. They said couches, large furniture etc would be wrapped with moving blankets free of charge and the ONLY other way for the price to change was weight. Movers showed up told us they don’t accept bags and charged $600 for boxes that probably cost them $5 even if everything was packed neatly and secure. Brought everything downstairs except for the safe. Even with a dolly they left a 3 foot gaping drag mark in wall. Told us they don’t wrap the couches only small furniture and told us we could pay to wrap but declined. Bill they left us said $600 in extra fees but bill after final weight it said $750. When I called they said they went ahead and wrapped the couch anyway to protect it (still showed up damaged). Strange how they could wrap it after it was already buried in the truck and very much not wrapped or protected when it left my house. Said they would not deliver until bill was paid in full (understandable) but also if we refused to pay the extra fee said to take it up with claims. We were told 7-10 days to deliver at most. Showed up 16 days later with so much missing and damaged. Claim form isn’t worth filling in they set you up for failure saying everything was already damaged even when you point out that it’s clearly not to the pick up movers and have photographs of everything. Conveniently lots of the damaged items were missing their # tag which you need to claim. Filed a police report. Stole brand new drywall saw, two golf watches, snowboard and so much more. Boxes had obviously been shopped through. Ditched couches and dressers they had on their truck on my street. Don’t be fooled by their low rate. They will add exorbitant extra fees, break your stuff and show up two weeks late.

Move size: 3 Bedroom Home Service cost: $6800

Everyone at Diamond relocation was an extreme pleasure to work with. They coordinated my move with the utmost professionalism. The moving team and their manager were very courteous and diligent about every detail of my move; especially since it included three separate drop offs. They exercised extreme care with my home and personal beings. The whole process was executed in a timely fashion and every item was deliver without a hitch to its desired location. I highly recommend and would most definitely use them for my next move.

Move size: 3 Bedroom Home Service cost: $3800

From the first phone call to the last box unloaded, the team at Diamond Relocation were outstanding! We had to change our move date several times due to remodeling delays and each time we called we were greeted professionally and with understanding. We were told no problem responses! The staff arrived on time and were courteous throughout the entire day. They were also extremely accurate in the initial quote almost to the minute. Would highly recommend their services to all!

Move size: 4 Bedroom Home Service cost: $4150

Company is the worst company I have every used. My son's very expensive brand new bike "never showed up". Likely stolen. Boxes were so damaged included irreplaceable items like my deceased grandmother's antique dishes. My sofas were not wrapped and filthy. When I tried to make a claim they were rude and would not process it saying I needed to know the weight of each item (how on earth would I know the weight of a sofa??? or a missing bike??). The arrival team also refused to move my exercise equipment(an elliptical) into my basement saying it was too heavy, and the team was just awful and rude. I'm currently taking them to small claims court as I have over $3000 in damages and missing items. NEVER USE THIS COMPANY!!! When I told them I would take them to small claims I was told "if it makes you feel better go ahead".

Move size: 3 Bedroom Home Service cost: $6000

We recently used Diamond Relocation for our retail store move. The experience was excellent from start to finish. We moved many heavy pieces of high end custom cabinetry, store furnishings and all our inventory. They were scheduled to send 4 men and one large truck, 2 trucks showed up with 5 men. They started early, finished by mid afternoon and the final price was just slightly higher than original estimate. Everything arrived in its new location in perfect condition and the movers placed everything as directed. I recommend them highly and would definitely use them again.

Move size: Commercial Move Service cost: $4000

This has been a most disappointing and frustrating experience with this mover. When booking time came, they were really nice. But later on, our move became a major headache. First of all, they came 1 day ahead of their scheduled pick up day. We accomodated them and allowed them to pickup our stuff. When asked what is our estimated cost will be like, they said they will weigh the truck on the highway and let us know in 2 days. After calling and enquiring a couple of times, they let us know after weeks, that it was going to be $7000. Okay this was way out of our budget, but nevertheless, we accomodated. Then when time came to drop off the stuff, even before we got our stuff back, they expected full payment!!

After we got back our belongings, we realized within a day after unpacking that some major items like computer monitor, personal items etc. like 2-3 boxes were missing. After filing a claim, they said it will take 6-8 weeks. After that time period, they said we do not qualify because the weight of our items are less than the $350 deductible.

All in all, they got away with losing our stuff based on some policy they have. Please don't use this company. They don't follow through on their word. Buyer beware!!!

Move size: 3 Bedroom Home Service cost: $7000

Diamond Relocation did a fantastic job with our move. They were on time, thorough, very careful with all our possessions and really knew how to load a truck! The 4 men loading on the front end of the move were quick, organized and courteous. The three workers on the unload were also quick and very careful when placing items where we wanted them. They had blankets, door guards, and all the necessary tools to make sure our brand new hardwood floors were not damaged. None of our possessions were damaged in the move. Their prices were very reasonable and they did not hesitate to do any extras we asked for. I highly recommend them for a local or long distance move.

Move size: 3 Bedroom Home Service cost: $4000

Mark was helpful all throughout the process, with a can-do attitude, even though we had to change move dates and plans a few times. The crew was kind, efficient, funny and professional. They worked well with us, even though we were furiously packing boxes of the kitchen at the end, they worked hard to fit everything in. The estimator did a great job figuring out how many trucks we would need - even though at first the crew thought they wouldn't fit everything in. Nothing was damaged. Highly recommend this service.

Move size: 4 Bedroom Home Service cost: $3600

Diamond relocation exceeded all of our expectations in this somewhat challenging move. The communication prior to the move was simple and easy and the quote (super reasonable) provided actually stuck which is rare. The staff was friendly and polite. They took great care packing and moving all items. I really can't say enough good things about our staff that made our move stress free and seamless. We're super happy we picked Diamond relocation out of the many different options out there and would highly recommend to all.

Move size: 3 Bedroom Home Service cost: $2950