Dependable Movers LLC

We were all really surprised how quickly and efficiently dependable movers was able to accomplish our relocation goals and. We had many questions and we probably annoyed our sales rep with how many we had but he was patient and worked with us and was happy to go with you step-by-step what you expect and what services they had to offer. They offered us a wide range of discounts and laid it all out on paper so we could see it in front of us period. They also provided us government websites over seen by the Department of transportation that they were an actual mover and thier length of time in business. I took a chance on them and it really paid off. They picked up on the exact date and delivered and reassembled well within the 14 days they told us it would take. They are an outstanding an honest company that deserves all five stars that we gave them.. In the event that we have to move again they will be our first and only call.

Move size: 4 Bedroom Home Service cost: $6800

It’s was a hard decision for us to finally leave New Jersey. The New Jersey for over 50 years and as you can imagine when this first started they didn’t take much for a day or two to figure out Time to go and we were done with winners and warm weather was not far from our future. However we had no moving experience and did not know where to begin. We went online and started to read reviews about some companies and dependable movers kept coming up with clients to seem very happy with their service on top of being a New Jersey-based company. We spoke to them and they instantly sealed the deal. Don’t get me wrong we did do our due diligence and compared pricing but in the end they offered us the best deal overall as well as a few complimentary items. Everything they told us they were due they did and it companies word goes along way. You so much we appreciate all your hard work and hope that you stay safe through this crisis.

Move size: 3 Bedroom Home Service cost: $6200

We went out looking for a moving company and we didn’t have many requirements to meet. We wanted an actual moving company that would show up on the day that they were told and schedule to and not overcharge us once the furniture made its way onto the truck. Just watching them work made me realize how seriously they take their job. Did you not ration wrapping any of the furniture or packing up boxes. They pack the truck and tie things down so nothing would fall and crash another item you can tell that they have been doing this for many years. Once they were on the road I was given the drivers number and I was able to stay in contact with him throughout the move as well as my sales associate inside the office. There was no foul play or gray areas just professional business as it should be.They were also willing to do a stop off at a storage unit free of charge due to its location to my Destiination delivery. I know things are busy this time of year for all movers on top of a pandemic and you guys came through and did not disappoint fantastic job all around.

Move size: 4 Bedroom Home Service cost: $7400

I was given an estimate of $3900+ by the representative from this company 2 months prior to my move date only for the drivers to come on the morning of the last available date( backstory: I told them my move date was June 18 or 19 but my preference was 19 and they agreed only for them to cancel on 18, 19 and then came on the 20th) to tell us that we were given a wrong estimate and that our move was going to cost $5500, we were stranded and did not have a choice but to agree because our window to move was already closed; we had to leave the house on the 21st. We were told during the booking that delivery was a 1-3day period so we indicated that 22nd was our first available date for delivery only for us to be told our items are at their warehouse in Indiana waiting for a driver!! This is day 10 and we are still waiting on an imaginary driver and the case will be reviewed in another 4days.

I did not ask for my items to be stored, I asked for them to be moved! Worst part is that they don't even update us , we have to call them everyday to get any information.

Please save yourself and your family the heartache, my young kids have been sleeping on the bare floor for 10 days and I was told they still don't have a driver!! This is a very bad company!!

Update:

In the initial quote that I got, I noted that I had 2 freezers, and I told the Sales Rep it was just in case I did not sell one of them. Luckily I got one sold. So, as my move neared I informed them I had only one left.

Also, informed them I was now going to add a washer and a dryer and the guy updated the quote and told us what our additional charge was going to be. Stating that I had additional 22 items that was not initially revealed was a BIG LIE.

What about bumping us from our originally scheduled date of 18th to 19th and then to 20th June delaying our move out of town by 2 days. To rub salt on injury, they inflated the price at pickup.
What about their rude driver that was threatening to inflate our price further after packing because he was not okay with the tip we offered?

It is also a LIE that they were in constant communication. I asked the rep that I spoke with if it I could contact him regarding anything with my move and he said yes so, I was initially going through him to get to the other department because they never reached out after they got their $1346 deposit payment and never returned any calls. When it was close to the move date that I did not hear anything from them, I called the office, I called Andrew (Sales Rep) there was no response from either of them and no response from Andrew ever again.

Don't even get me started on the LIES that their Rep tell when they are trying to get you to do business with them; We were told our items were going to be delivered in 1-3days only for them to tell us after the expiration of the 3-day window that they have 30 business days to deliver. By the way there was no initiation of communication from their side, we had to always call and they will only pick up after several attempts. Sometimes upwards of 17 attempts and they never call back even when they promise to. Customer service was adept at coming up with dishonest inconsistent excuses every time.

I eventually had to find my way to their warehouse in Indiana to get my things since it was obvious they did not have any plans to deliver our items any time soon.

For no job done (having had to go pick up our items ourselves at their Indiana warehouse), they still have our $3346.

This company is just FRAUDULENT, they are LIARS devoid of any decency, customer service, humanity. They only care about getting money and not actually delivering the service that you paid for. They draw you in on false assurances, reasonable cost and then slam you with an exaggerated charge at pickup when you have no further recourse than to oblige. Then, they hold your items hostage for 30 business days as though you were looking for storage.

And they have the guts to falsely claim I didn't fully disclose my items or they assisted in a pandemic?? After overcharging me at the last possible minute of my move(which they delayed for 2 days) and then insisting I pay for the protective blankets around my fragile items when I drove a truck to pick up myself in Indiana. They didn't care the trouble they have put me through (delayed delivery, sleeping on bare floor with young kids, driving 6 hours to and fro to their warehouse etc), they told me the OWNER insisted I pay for the blankets- $10 each for 35 pieces total of $350. It goes right to the top, the owner and the entire business is greedy, non empathetic and not customer-driven.

To the public, DO NOT TRUST THIS company. DO NOT DO BUSINESS with them. They will try to extort you at every step and keep you waiting forever for your things! A company name hasn't been more MISLEADING and IRONIC.

To dependable movers: Attached are screenshots of my initial and final inventory. The initial had 2 freezers listed while the final had just 1 freezer, a washer, drier and an additional queen mattress. I was very open with you yet your response tries to spin I was not. Your documented inventory shows a freezer and others. No surprises! Get your facts straight LIARS.”.

Move size: 4 Bedroom Home Service cost: $5500

I will tell you, I am the first to write a positive review. As a business owner I never write negative reviews as I know how they can impact a business but this experience was so traumatizing I have to prevent anyone else from going through what I have. I had to deal with this move on my own due to my husband relocating prior to me for business. At the beginning the communication was great with the rep Samantha (she's a hustler). Once the deposit was made it became crickets working with them. Once we secured the move date we find out my husband has stage 3 cancer and has to start chemo/radiation so I was REALLY on my own now orchestrating the entire move. I was repeatedly assured it would be an easy transaction. The result was everything promised, DID NOT happen.

- First of all I paid more than double when it was ALL said and done. Samantha gave me a song and dance about how people make the inventory mistakes that's why the negative reviews that ALL say they paid A LOT more than quoted. I am telling you right now, its a hustle! THEY LIE!

- I was NOT made aware that this entire process would be dealing with non-company employees and all outsourced which resulted in delays and lack of care for my belongings and my brand new home.

- I paid extra for crating for motorcycle, safe and curio cabinet which did NOT happen. 2 of the 3 arrived damaged. The safe arrived with large paint chips and a dent. My curio cabinet, all the glass shelves arrived shattered.

-When I had to call several times during move Jeremy was extremely rude and has the worst customer service. He can't be bothered.

- They lost all the bolts to my bed so now its in 50pcs and I don't have my bed assembled.

- The larger heavy boxes marked as office or attic (upstairs) were dumped in the middle of my family room so now I can't move them. Smelly garage boxes were dumped in my master closet. Of course heavy so I can't move them.

- The movers dinged the walls and scratched my hard wood floors everywhere in my brand new house.

- My refrigerator arrived with a large dent on the door, my freezer arrived with a large dent on the door. I can't even begin to list off everything that arrived damaged.

- All my belongings had to be stored for one month until our escrow closed and I have no idea where it was stored because everything smells extremely FOUL!

Move size: 4 Bedroom Home Service cost: $29000

My intent was to write about our move experience and when I sat down to gather my thoughts for this review, it is actually a recounting of an extortion scheme that has turned into a business model lead by Matthew K Pardi (Kevin) and his associates.

Step 1: Give a reasonable quote and great customer service. That's the hook. Good job Samantha!

Step 2: Revise the move estimate the day of packing after your goods are loaded. What choice do the clients have?

Step 3: Poor or no communication on delivery. We had to call customer service daily and received one excuse after another. Please note, pack and pick-up was on 7/26 for a 1-3 business day delivery window per their customer service representative. Final delivery after Step 4 & 5, happened on 8/17. 15 days later.

Step 4: When the customer is stressed, frustrated and just wants the whole experience to be over, go in for the final squeeze.

In our case we were charged a re-delivery fee because we were advised at 3PM on Friday that we could get delivery on Saturday and that payment could only be by Zelle, wire transfer, cash (or course) or Post Office money order. The balance was + $3000 which is over the daily limit for 3rd party payment, wire transfers are not executed on Saturday and what Post Office (on Saturday) will issue a $3000 money order.

BONUS : charge the customer a $800 re-delivery fee and

Out of kindness, offer to unload some of the items off the truck for a $2500. No thank you.

Step 5: As the final point of contact, have the delivery drivers

Complain about the low pay and long hours. Deliver and inflict additional damage to the clients goods and ding the walls and paint in their home on the way in and out. Leave as much trash as possible; packing blankets, random screws, empty tape rolls, plastic tarps and wrap.

Step 6: Repeat.

I wish I would have read the reviews prior to calling Dependable Movers, MMG Moving LLC. Shame on me. Could have saved my family and (my company) at lot of stress and money.

I hope that my review/ sharing of this extortion plan will help save others stress and money and that karma and a conscience will dissolve this business.

Move size: 2 Bedroom Home Service cost: $13000

1°: They try to manipulate the quote, even if you say the measurements of your items, they describe as something similar just to make you quote less expensive. And when comes your moving day, the price is completely different. I had to left items of move behind because of it, it would cost more than $1000 of the previous quote. And DEPENDABLE MOVERS WERE NOT the cheaper company that I had quote.

2°: Really pay attention when you schedule your delivery date, it is very easy to make “misunderstandings”, especially with this company. The date you tell them you would be available to receive your move is the day that they would start taking your move out from the origin address and take to the destination. I had to way more one month to receive my furniture. When I scheduled the delivery day, I told them that I would need to receive my furniture on January 2snd. Only from that day they start to move my things from Chicago to Las Vegas. It took 30 days to receive my move.

4°: The worse day “THE DELIVERY DAY”, on the contract the company says that all furniture would be reassemble….

Well, on the delivery day, was only the driver there, he unloaded the truck by himself and he was very rude, in the beginning I felt intimidated because, he arrived and right away asked for the payment(in cash) he forced me to pay him before start unloading the truck. I asked him several times why he was alone to reassemble all the furniture, and he says (several times) 2 more people are coming to reassemble. He was very rude all the time, in a very bad mood, he threw my things on the floor without any care at all. Every time I asked him about the reassemble, he kept saying (in a very bad mood) that 2 more people would arrive soon, and NOBODY SHOWED UP AND MY FURNITURE WAS NOT REASSEMBLE.

5° Since last January I applied for a Claim and they never respond. They broke some of my furniture, they did not reassemble on the delivery day, they don’t respond claims and they lie all the time by phone.

I DO NOT RECOMEND THIS COMPANY, THEY ARE LIERS.

Move size: 3 Bedroom Home Service cost: $3000